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HomeMy WebLinkAboutWindstream-11/8/2010vvindstream. THIS AGREEMENT IS MADE BETWEEN: ACCOUNT NAME City of Waterloo - City Hall SSN # OR FED ID # 42-6005327 BILLED TELEPHONE NUMBER (319) 291-4323 BUSINESS CONTACT NAME Mayor Clark & Suzy Schares CONTACT NUMBER (319) 291-4323 BUSINESS FAX NUMBER OFFICE HOURS 8 to 5 CURRENT E-MAIL ADDRESS WINDSTREAM REPRESENTATIVE NAME & TELEPHONE NUMBER John Lindsay (319) 429-6873 MAILING ADDRESS (NO P.O. BOXES) 715 Mulberry Street LOCAL 12 Month 24 Month 36 Month • x • CITY STATE Zip Code Waterloo Iowa 50702 1. DESCRIPTION OF SERVICE/SPECIAL CONDITIONS: Customer orders the services set out in this Agreement and applicable attachments in accordance with the terms and conditions of the Agreement. This Agreement becomes a binding contract for the Service when Agreement has been accepted by Windstream. This Agreement covers Business Line pricing. Under no circumstances may the Customer resell the Service provided under this agreement. 2. INSTALLATION DATE: Unless otherwise agreed to by the parties, the in-service date for the Service shall occur within fifteen (15) business days after this Agreement is signed by Windstream . 3. AGREEMENT TERM AND TERMINATION: The term of this Agreement, as checked above, is for 12, 24, or 36 months commencing on the In-service Date. The twelve (12), twenty-four (24), or thirty-six (36) month period during the term commencing on the In- service Date shall be referred to as a "Contract Period.' Windstream must remain the local service provider on all lines. 4. RATES AND CHARGES/PAYMENTS: Payment is due within thirty (30) days of the bill date. Amounts remaining unpaid twenty (20) days after the payment due date may be assessed a late payment charge as specified in the Windstream Rates and Service Guide. 5. TERMINATION CHARGES: (a) Customer may elect to terminate this Agreement for its own convenience upon thirty (30) days prior written notice to Windstream. In the event Customer elects to terminate this Agreement prior to the expiration of the term, Customer shall be responsible for an amount constituting liquidated damages. In the event the customer elects to terminate the Centrex or Business line portion of this Agreement, the customer shall be responsible to pay the penalty of 50% of the monthly charges for the remaining portion of Contract Period plus the amount of any promotional credits given during period of service. (b) Within sixty (60) days following the Customer's written notice of termination, Windstream will bill Customer for the applicable Termination Charges. Customer shall pay the amount due in accordance with Paragraph 5(a) above. (c) If Windstream makes changes to the rates set forth that have a material impact on your business, the Customer has the right to terminate the contract. (d) Customer may decrease the number of lines during the term without penalty as long as service is not established with another provider. 6. SERVICE AGREEMENT The terms and conditions of this plan are bound in the Windstream Rates & Services guide and are outlined in the standard service posted on the website http://www.windstream.com/. Windstream Acct Number as it appears on your statement Or, Windstream Billed Telephone Number (BTN) (319) 291-4323 xE Check this box for all Working Telephone Numbers (WTN's) under the above account number Name City of Waterloo - City Hall Address 715 Mulberry Street City Waterloo Working Telephone Number(s) (319) 291-4323 (319) 291-4325 (319) 291-4309 (319) 291-4522 (319) 291-4547 State Iowa Zip 50702 (319) 291-4508 (319) 291-4530 (319) 291-4287 (319) 291-4311 (319) 291-4357 (319) 291-4500 By signing, I confirm that I am at least 18 years of age and authorized to accept the terms and conditions outlined in this agreement. Windstream must remain the local service provider on all lines. AGREED TO B`r CUSTOMER Signature Printed Name Date 11 181?-e1b Approved by Windstream Signature Printed Name Date John Lindsay Please read these terms and conditions carefully before signing this Agreement. If more space is needed, please attach additional agreements. windstream. Letter of Agency Service Agreement Windstream Communications P.O. Box 1046 Newton, Iowa 50208-1046 This Letter of Agency authorizes Windstream Communications to act as our communications representative agent. Please Initial and date all applicable authorizations. This Letter of Agency rescinds any other Letter of Agency previously entered into by the undersigned. I authorize Windstream Communications to inquire on our current telecommunication records. I authorize Windstream Communications to provide the following services for telephone number(s) listed. Please check all that apply. Local El Toll Free 0 InterLATA (PIC) El IntraLate (LPIC) International ElDSL 'IN\c'D I authorize Windstream Communications to perform such an investigation as may be necessary to determine the acceptability of this application and to request credit history information from any bank or trade reference in accordance with applicable state and federal rules and regulations. Billing Address (as it appears on your current phone bill) City of Waterloo - City Hall Company Name 715 Mulberry Street Street Address/PO Box Waterloo Ste/Apt# Iowa 50702 City (319) 291-4323 State Zip Billing Number Service Address (If different than Billing Address) City of Waterloo - City Hall Company Name 715 Mulberry Street Street Address/PO Box Ste/Apt# Waterloo Iowa 50702 City State Zip Contact Information Mayor Clark & Suzy Schares (319) 291-4323 Name Phone Number E -Mail Address Tax Status Sole Proprietor Non -Exempt Corporation Partnership 1 1 1 Exempt (Cert Req) Non -Profit (Cert Req) Govemment (Cert Req) Other Federal ID or Social Security Number 42-6005327 LOA includes all lines billed under main Number (319) 291-4311 (319) 291-4323 (319) 291-4357 (319) 291-4325 (319) 291-4500 (319) 291-4309 (319) 291-4555 (319) 291-4522 (319) 291-4563 (319) 291-4547 (319) 291-4568 (319) 291-4508 (319) 291-4571 (319) 291-4530 (319) 291-4287 I certify that I have read and unders and this Letter of Agency. I certify I am at least 18 years of age, and I am authorized to change telephone companies for services for the telephone numbers listed above. I understand that I am responsible for charges from previous provider. In addition understand that I m de •gnate only one carrier for each of these services for the telephone number(s) listed. Date Authorized Customer Signature Print Name Windstream Representative Date John Lindsay security Questions 1. 1st Pet's name? 2. Color 1st house? 3. Favorite color? 4. Favorite flower? 5. Favorite fruit? 6. Favorite teacher? Print Name Question: 1 Answer: Jazzy PIN: 2914323 For intemal Use Only PON: PSR Acct#: DD: LSR ID: windstream. WINDSTREAM PIC FREEZE AUTHORIZATION In order to avoid your toll carrier being changed without your consent, Windstream can establish a Preferred Interexchange Carrier (PIC) Freeze on your account. A PIC Freeze prevents a change to your preferred carrier selection unless you give us your express consent to remove the freeze. While the PIC Freeze remains on your account, you cannot be switched to another carrier without your permission. There is no charge for PIC Freeze Service. If you would like us to place a PIC Freeze on your account. please fill in the information below. In order to remove the PIC Freeze, you may sign a customer authorization stating your intent to remove the PIC Freeze. The PIC Freeze removal forms are available at any time upon request by calling our customer service office by dialing 1-877-786-4692. You may also remove the PIC Freeze verbally upon meeting the regular security and verification procedures necessary to change your preferred carrier. Service Categories: (Check all that are applicable to this request and that apply to the telephone account/numbers listed above. If the freeze is to apply to only a portion of the numbers, a separate form will need to be signed.) Select one or both of the following. ® Calls outside your local toll calling area (interLATA): ® Calls within your local toll calling area (intraLATA): I hereby authorize Windstream Communications to place the PIC Freeze on my account so that my choice of service provider cannot be changed without my consent. City of Waterloo - City Hall Company Name 715 Mulberry Street Street Address/PO Box Ste/Apt# Waterloo Iowa 50702 City (319) 291-4323 Billing Telephone Number (BTN) Date State &,/ Signature Zip SWITCHED RATES PER MINUTE* State -18/6 sec increment: $ 0.027 /min Interstate $ 0.039 /min Intrastate/ tntralata Pioneer Telephone 583 Warren Ave Portland, Maine 04038 TEL: 1-866-492-6878 FAX: 1-508-267-8485 Service Agreement Form Agent Id# PT5923 INVOICE INFORMATION Contact Telephone Number: 319-291-4522 extension 3008 Contact E -Mail: suzy.scharesawaterloo-ia.org Customer Name: City of Waterloo Physical Address: 715 Mulberry Street City: Waterloo State: .IA. Zip: 50702 Contact Person: Suzy Schares Mailing Address: 715 Mulberry Street City: Waterloo State: IA. Zip: 50702 Federal Tax ID No.: SSN# *AII other rates for services as per tariff or current price list* PHONE NUMBER(S) 800 INBOUND SERVICE(If Requested) 1. 8XX: Ringing To: 2. New or Current? 3. 8XX: Ringing To: 4. New or Current? Current 5. Install Fee: None 6. Monthly Fee, per 8XX: $0.99 7. Interstate AND Intrastate calling? Yes SPECIAL REMARKS PAYMENT / BILLING METHOD(If Not Paying By Check) Please note Verified account codes Billing Delivery Method Each Month Visa MC AMEX Discover Credit Card No.: Expiration Date: Verif. Code / No.: Name as it appears on card: Authorized Signature: X Online Billing: (No Fee) Paper Billing: ✓ (A $1.99 Low Usage Fee will be applied if the total usage is less than $15.00 per month. The fee will be waived if the total usage is greater than $15.00 or with Online Billing) TERM: The term of this Agreement shall be at the customer's discretion. Customer may terminate this agreement at any time by notifying the company in writing thirty (30) days in advance. AUTHORIZATION: By signing below, I authorize Pioneer Telephone to provide both interstate and Intrastate/Intralata long distance service(s) on the phone line(s) listed above and to act as my agent in all matters related to such services. I authorize Pioneer to check the credit of the person or organization listed above and to charge the credit/debit card listed above for services rendered. I have read and agree to Pioneer Telephone's terms and conditions listed on the back of this Agreement. Authorized Signature: Date: Pioneer Telephone. Terms & Conditions of Service Provisions and Billing of Service: Potential customers must be 18 years or older to obtain service(s) from Pioneer. Service is provided and billed on a monthly basis, for a minimum period of one month. The start of service date is the date on which the customer accepts Pioneer Telephone service. Usage charges for services are billed in arrears and fixed monthly recurring and non-recurring charges are billed in advance. All applicable local, state and federal taxes and surcharges will be applied to bills. Pioneer reserves the right to bill for incomplete calls if such calls comprise 10% or more of a Customer's monthly usage. Pioneer's rates are charged to Customers at a 50% discount as long as a Customer pays on time, within the due date. However, if the account is placed into collection status, the 50% discount is null and void and any outstanding charges will be recalculated and charged during the collection process at the full, non -discounted rate. For example, if the quoted price of a Customer's rate plan is 3.3 cents per minute, then the actual rate is 6.6 cents per minute - Pioneer will bill calls at 3.3 cents unless the account goes into collections, at which point Pioneer will rebill any outstanding charges at 6.6 cents. Pricing for rate plans and long distance service is dependent on the customer's carrier for local phone service. Pioneer has three tiers ofpricing, ranging from lowest in Regional Bell Operating Company (RBOC) areas (Tier 1) to highest in rural and independent areas (Tier 3). Customers with one of the following RBOCs as their local service provider will be charged Tier 1 rates: AT&T, Qwest, Verizon (excluding former GTE and CONTEL areas and areas not in Verizon's Northeast footprint such as Michigan or Califomia) and Fairpoint (areas in ME, NH and VT formerly served by Verizon). Customers with GTE and Embarq as their local provider will be charged Tier 2 rates. Customers with a rural, independent or competitive local service provider will be charged Tier 3 rates. Should Pioneer determine that the customer has a different local service provider than the provider listed at the time their initial order was processed or at any time during service with Pioneer, Pioneer reserves the right to adjust Customer's rates accordingly. All calls placed to AK, HI, USVI & PR are billed at a higher rate than the contiguous 48 state -to -state rates. Customer Obligations: PAYMENT POLICY: Customer understands that payments are due in full upon receipt of the billing statement unless an additional period for timely payment is required by law, in which case the full period required by law shall apply. A late fee of $5 or 1.5% (18% per year), whichever is greater, will be added if payment does not arrive within 30 days after the billing date. Customers with Intrastate -only overdue balances will be subject to the appropriate late fee allowed by their state law. Service may be terminated if full payment is not received within 35 days after the billing date. For customers paying their bill by credit card, service will be suspended immediately upon notification that the credit card on file is declined or otherwise unchargeable due to expired information, fraud, chargebacks or other such problem types. If termination is required, ALL services will be deactivated and a termination fee of $15 or 10% of the total account balance, whichever is greater, will be added to the balance due. Customer further agrees to pay any and all costs associated with enforcing this agreement, including but not limited to reasonable attorney and collection fees, court costs, and costs of appeal. An administrative fee of $50 will be added to the balance to place the account into collections. In the event that any payment is returned, disputed, insufficient or otherwise unpaid by the customer's bank, Customer understands Pioneer Telephone will charge up to $40 plus the cost of the processing fee from the bank. Customer must provide Pioneer Telephone notice of any disputed charges in writing within 30 days after the bill for such charges is rendered. Customer remains financially responsible for all charges incurred until such time as service to any telephone line(s) has been removed from the Pioneer Telephone network by Pioneer Telephone's underlying carriers, and until written notification of the removal request from customer has been received by Pioneer Telephone. If Pioneer Telephone is designated as Customer's Primary carrier, customer must contact their local exchange company for cancellation and will be responsible for payments of all charges incurred prior to activation of a new primary carrier. Customer holds Pioneer Telephone blameless and assumes full responsibility for any and all calls, authorized or unauthorized, that are placed via customer's subscribed equal access lines and/or toll free lines. Customer is also financially responsible for all data customer enters into the sign up form, e -bill site and verbal or written correspondence to Pioneer, including incorrect information and telephone lines. Customer understands that their local telephone company may assess a service charge for each line changed to the carrier selected by Pioneer Telephone for which customer will be responsible. Customer understands that all rates, plans, billing increments, taxes and service fees are subject to change without notice. This includes federal and state Universal Service Fund (USF) surcharges, mandated by the FCC and subject to quarterly changes. Pioneer Telephone charges a Telecom Infrastructure Fee (TIF) and a Regulatory Recovery Fee, both of which are also subject to quarterly changes. Federal and state taxes may change at the discretion of the taxing authority and without notice. Pioneer Telephone makes every effort to update its website with regard to such rates and fees when changes occur; however, this information is not always current. Customer understands that if they encounter an increase in rates and Revised 3/24/2010 fees that are in conflict with the information posted on our website, our current intemal price list, govemment notification or state tariff, if applicable, will govern rather than the website information. A current price list for all rates is always available upon written request. Customer understands there is a Paper Bill Fee of $1.99 for accounts billing Tess than the minimum usage threshold per month for opting to receive a paper bill rather than online/automatic billing (eBill). For Customers who agree to allow Pioneer to bill their charges via eBill, the low usage/paper bill fee will be waived. If Customer requests a toll-free number on their account, a monthly recurring fee of 99 cents per toll free number will be charged in addition to usage. For accounts paying by credit/debit card, Pioneer will charge a Customer's credit/debit card upon sign-up for $10 to verify authenticity, then credit the Customer $10 on their first invoice. Should the Customer switch away from Pioneer prior to using any or all of the $10 credit, Customer shall forfeit such credit due to processing costs. Commercial and residential accounts may be required to pay via credit/debit card if such account is deemed a credit risk. Pioneer Telephone performs credit checks on all submitted orders using social security numbers. Should a Customer's order be rejected due to negative information received from our credit agency, the Customer will receive written notification. Any and all accounts (business or residential) that pay by credit/debit card or via ACH/bank account information may be charged any and all outstanding balances to their financial account at any time. Additionally, accounts using the online billing website may be charged a site maintenance fee. Terms and conditions will be posted on the e -bill website. Pioneer may charge Customer a reasonable fee for research and any resulting paperwork involved in requests for copies of past bills or other documentation. Accounts that are terminated with a credit balance will be charged a $10 fee to recover processing costs associated with closing such accounts. Calling Card: Customer assumes responsibility for security of their assigned card number(s) and access codes (PINs) and is responsible for any calls made using their card(s). Pioneer Telephone reserves the right to change access numbers and codes upon notice to customer. Customer must report lost/stolen cards to the customer service department immediately. The customer assumes all liability for fraudulent usage of any Pioneer Telephone product. Calling cards are limited to $40 per month and a credit review is required to increase the limit. International Service: Customer understands that the calling card lines are not activated for international calling, except for Canada & USVI. Customer understands that the telephone line(s) are activated for intemational calling. Customer further understands that if either telephone or calling card lines are tampered with, compromised, lost or stolen, the customer assumes full responsibility for usage on such lines until Pioneer Telephone is notified of the undesired usage. It is the customer's sole responsibility to notify Pioneer Telephone of any changes in international status regarding telephone or calling card lines. The customer agrees to maintain strict security over long-distance or calling card lines on the Pioneer Telephone network. International call types (mobile, NGN and landline) are rated by foreign, non -U.S. phone companies and are not controlled by Pioneer Telephone. International call types and rates are subject to change without notice and a complete list may be obtained from Pioneer upon request. International call types (mobile, landline or NGN) are not disputable by the customer nor will Pioneer re - rate international calls. Limitations of Liability: Customer understands that Pioneer Telephone will use commercially reasonable efforts to provide services; however, Pioneer Telephone makes no guarantee that services will be provided and assumes no liability directly or indirectly for interruption of service. Pioneer reserves the right to limit the length of calls in order to protect Customer and itself from fraudulent activity. Customer acknowledges that Pioneer Telephone shall not be liable for any consequential, indirect, special, incidental or other damages whatsoever arising from any failures, interruptions, delays, errors or deficiencies of services, facilities or equipment provided by Pioneer Telephone, suppliers, vendors, affiliates, partners and subsidiaries pursuant to your order for service. Since damages would be difficult to determine if your service is disrupted or otherwise negatively affected, Customer agrees to accept as liquidated damages, ten dollars ($10) for each month in which service is disrupted or otherwise negatively affected. Terms and Conditions of Pioneer Telephone service is govemed by the laws of the State of Maine and shall be interpreted, construed and enforced in accordance with such laws. Revised 3/24/2010 Pioneer Telephone RATE GUARANTEE $0.027 Rate per Minute for 1 + & 8XX State to State Calling $0.039 Rate per Minute for 1 + & 8XX In -State Calling SPECIFICS OF RATE GUARANTEE This agreement is in effect from the signing date contained herein. The rates provided are exclusive for City of Waterloo. This agreement shall continue unless cancelled in writing by the customer. GUARANTEES The rates quoted are specifically made available as a result of this agreement and are guaranteed for the entire time customer is active with Pioneer Telephone. Pioneer Telephone also guarantees that if the customer presents a written, tariff offer for interstate and intrastate long distance pricing that is lower than Pioneer's rate, from any Public Utility licensed long distance carrier; Pioneer will match that rate. Cancellation of the Rate Guarantee Agreement If the customer switches any existing line to another long distance carrier at anytime, the customer will not be considered in violation of any agreement with Pioneer Telephone. The customer may cancel the agreemen 4t anytime, by notifying Pioneer Telephone in writing. X X er Signature xlne)--(1. dark- ( Name (Please Print), Title Notes: X Pioneer Telephone 10,200 X Name (Please Print) Date