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HomeMy WebLinkAboutABM Janitorialf3JOccpead 0,f),40c:&feir0:d(2S — C*\ D.0 100L4fk°0 OciioCe LoIcK5 pSoc,r\--liyi 13JacoLc,\,_c N40Q Se ro Janitorial Services Proposal City of Waterloo Presented to: Sandie Greco Interim Public Works Director City of Waterloo Presented by: ABM Brad Nelson Branch Manager brad.nelson@abm,com (515) 697-0352 September 7, 2017 ABM Building Value 0 ABM: Building Value September 7, 2017 Sandie Greco City of Waterloo Office of the City Clerk 715 Mulberry Street Waterloo, IA 50703 Dear Sandie, We understand that City of Waterloo needs a quality -oriented, cost-effective janitorial services program that will meet your needs and build value for your facilities. With our level of expertise, ABM will provide you with reliable, quality service that makes the most of your operating budget. ABM will meet and exceed your expectations with our dedicated personnel, innovative processes and technology, and commitment to client satisfaction. Our entire organization stands behind this proposal and all of the commitments made to City of Waterloo. If there is any additional information I might provide, please don't hesitate to call or write. All of us at ABM are ready to put our solutions to work for you. Sincerely, Brad Nelson Branch Manager Table of Contents ABM.. Building Value City of Waterloo — Form of Bid 4 Executive Overview 5 Organized to Respond to Your Needs 6 Cleaning Methodologies 8 Our People 12 Training Program 14 Managing Risk through Safety Programs 15 Quality Assurance Program 18 Equipment, Supplies and Chemicals 20 Uniforms — Yours or Ours 22 Just Ask Our Clients 23 Should Your Facility Needs Expand 24 Janitorial At A Glance 25 What to Expect From ABM 26 Aug/24/2017 9:40:21 AM ->5152431289 08/24/2017 THu 9:43 FAX CITY OF WATERLOO FORM OF BID 8/8 &N08/008 The bidder, having fully read this document, hereby acknowledges that this Bid Proposal completely reflects the total bid price contained herein. It is the bidder's responsibility to determine the bid price based on the bidder's own evaluation of the space to be covered and work to be dont Base RId per Month to Perform Janitorial Service at City of Waterloo Public Works Facility as per Specifications: Two thousand, nine hundred ninety-nine dollars and 95 cents ($ 2,999.95) (Monthly Bid) Brad Nelson Branch Manager (Company Representative Nama) (Tills) September 7, 2017 (Company Representative Signature) (Dare) ABM. Building Value Executive Overview Building Value for City of Waterloo The City of Waterloo needs a facilities partner who builds value for you by reducing operating expenses while keeping your building safe, clean, comfortable and energy efficient. With our people and our technology, we'll preserve your assets and increase their performance—maximizing their value for you. Service excellence and industry expertise To deliver you a quality, cost-effective uniform standard of service, we use our own highly qualified employees. We have the expertise to understand your industry and empower our workforce to provide you with reliable, high-quality service specific to your needs. Plus, with our nationwide presence, we've got local experts who understand the unique needs of your area. Breadth of services In addition to the services proposed here, you can rely on ABM for virtually all of your facility needs. We offer you simplified support for all of our solutions, whether stand-alone or integrated. Technology -enabled workforce In addition to intensive training, the workforce serving your facility will use our award-winning, innovative technology to drive efficiencies, lower costs and ensure compliance. We streamline service delivery with the technological tools that allow both City of Waterloo and ABM to have greater access and transparency to your account. Guaranteed energy and sustainability solutions The City of Waterloo's sustainability objectives will become ours. We'll help you meet short-term goals, like green cleaning, and we can help you establish and meet long-term goals for water efficiency, energy consumption, materials and resources. We have a Director of Sustainability and certified LEED APs who are ready to work with you on specific plans to update your systems and increase efficiencies to meet your sustainability goals. We encourage you to call the clients listed in this proposal that are currently benefitting from our solutions. Confidential and Proprietary I 0 ABM:: Building Value Organized to Respond to Your Needs The City of Waterloo will receive personalized service that emphasizes client satisfaction. Through our organizational structure, leadership and consistent management, we've developed an approach that allows us to manage your building's service needs and exceed your expectations. The City of Waterloo will benefit from our industry experts and local specialists in recruitment, operations, account management, quality assurance, safety, risk management, training and technical support. All are focused on delivering quality, reliable service with the latest technology to continually meet your unique needs. Descriptions of service personnel's roles and responsibilities that will directly support your account are listed here to provide you clarification of what should be expected from 1 each. A Project Manager Who Fits Your Needs ABM's Project Manager serves as the primary contact between City of Waterloo, service workers and management. On a daily basis, your Project Manager is supported by the District Manager and the local ABM branch and region. City of Waterloo Regional Diretltbr of Operations Branch' Manager District Manager Field Manager Project Manager Supervisor Operations Support Sets goals and objectives for the region Implements operational improvement strategies Ensures the region's and district's compliance with company policies and government regulations. Hires and trains employees Plans, assigns and directs work performance Subcontractor selection, if applicable Perform site inspections and rrbnitors compliance Analyses reports, identifies trends and develops a plan to correct problems. Oversees local inspections, quality contrd measures and inventory for the assigned buildings Manages safety programs and conducts monthly safety meetings Oversees local inspections, quality contrd measures and inventory control of equipment and supplies for the assigned locaticn(s) Organizes and control local area activities Carries out day-to-day operations Conducts on-site training Serves as immediate, on-site contact Directs work activities Manages service workers Confidential and Proprietary 0 ABM :. Building Value Conveniently Located to Serve You Des Moines, IA Branch The below organization chart displays key resources within the branch. Resources will be assigned to City of Waterloo based on size and scope of work. Branch Office Information: 1509 Michigan Street Des Moines, IA 50314 Telephone: 515.697.0340 Fax: 515.243.1289 Square Footage Cleaned: Number of Employees: Number of Clients: Annual Sales: f Dave Vazquez Sr. District Manager Eastern IA J Shawn Conrad District Manager `Cedar Rapids, IA} 22 million sf 700 167 $17.16 million John Roderick s\ District Manager John Deere (Sheri Heideman, Administrative Assistant Brad Nelson Regional Branch Manager Paul Riley District Manager Sioux Falls, SD Chuck Ketchum Sr. District Manager Western IA Bob Burr District Manager Ames, IA Karen McDowell District Manager Marshalltown, IA} Vanessa Prescott Administrative Assistant Administrative Staff, Tammy Abdulghami HR Manager Jeri Martin Recruiter 7 1 Hope Seibert Accounting Cyndy Munson AdministratNe Assistant J ('N Wendy Ferrez HR Assistant i Confidential and Proprietary 0 ABM_ Building Value Cleaning Methodologies Improving Service Levels through New Approaches to Cleaning To meet City of Waterloo's need for cost-saving, high-quality service, we employ new approaches to cleaning. Because of these approaches, we're able to deliver superior results and increased productivity, while promoting a safer and healthier environment for your building. We clean more than 2 billion square feet of floor space every day, so our methods are based on proven results. Our cleaning approaches combine daily, variable and extensive periodic services to perform to your expectations. We offer a full spectrum of care and as your business operations evolve, we also provide a progressive collection of additional methods and equipment to continually meet your needs. You'll find our extensive selection of services to be rare in the facility services industry. The following cleaning methods are recommended for City of Waterloo: • ABM GreenCare® Cleaning • Night Cleaning Confidential and Proprietary I 0 Green Cleaning Overview The ABM GreenCare® program focuses on products, tools, equipment, processes and policies. Our program promotes a healthier environment for your building's occupants while significantly reducing the harm done to the environment. Green cleaning also preserves your capital investments (floors, furniture, etc.) because green products are less harsh than traditional products. We use environmentally preferable products and sustainable procedures following the requirements of the U.S. Green Building Council, Green Seal, Environmental Protection Agency, Environmental Choice, and the Carpet and Rug Institute, who provide nationally recognized standards for green products and procedures. Our program is overseen by Alan France, our dedicated Vice President of Quality and Sustainability. He is supported by LEED APs and Green Associates located throughout the country. ABM ABM Building Value g retefacilities, ca rev Over 461 mullion sf at 'Tmorethan 1000 client sites'have impiementcd A Flexible Program to Meet Your Sustainability Goals We've made the program flexible by offering three distinct levels. We'II help you take a more holistic approach to green cleaning, whether it's switching to green cleaning products, implementing sustainable equipment and processes or assisting with LEED certification. Based on your sustainability goals, we are recommending Level One, but if you would like to select components from different levels to customize your program, we will gladly accommodate your request. We'II use our Assessment and Transition Plan Tool to assess your existing sustainability efforts and develop pricing and a transition plan to implement green cleaning. [bunnri 1 . � I tnantrent • ; F Eh Cmmin,, Sopped • ItwvEtwrtntma,•ttal Impart I�tlictz; • trmrrrflttve l'r)R•ams • lk[Avant Reysni',tbillly L•ntl F.dut atlrm • Mea,uement&Irxkn Confidential and Proprietary 0 ABM GreenCare® Level One Based on City of Waterloo's sustainability goals and our green cleaning expertise, ABM will implement Level One. Level One covers basic sustainability installations and addresses the chemicals and paper products at your building. ABM greencare toi facilities, inside & out Product Selection ABM:: Building Value Chemicals The first step is to substitute Green Seal certified products or Environmentally Preferable Products (as determined by USGBC requirements) in place of traditional ones. Our Vice President, Janitorial Excellence maintains the ABM GreenCare® Chemical List, which identifies these products. In addition to this cost -neutral step, we'll also reduce the number of chemical choices available onsite and simultaneously switch out the most high-volume use chemicals for more sustainable ones. If you require a particular chemical that is not available in a Green Seal certified or Environmentally Preferable Products option, we recommend choosing a chemical based upon minimizing environmental and health risks. We will provide training to ensure the substitute products are used according to the manufacturer's specifications. Paper Products ABM will evaluate your paper/plastic consumables and determine if they comply with the EPA Comprehensive Procurement Guidelines, Green Seal, or Environmental Choice standards, or that the items are made from rapidly renewable resources or tree -free fibers. If you have goals for recycled content, we will work with you and our suppliers to identify ways to increase the recycled content levels as a percentage of purchases, balancing sustainability goals with your facility maintenance budget. Benefits of Using Chemicals and Paper Products Provided by ABM: • Purchasing Power — As the largest consumer of janitorial supplies, we've been able to negotiate prices with our vendors that are almost always lower than what you could get on your own. • Quality — We carefully vet each product before choosing to purchase it. We make sure our chemicals and supplies meet the latest standards set by the organizations that certify green products. • Proper Usage — Service workers will be trained with materials supplied directly from the manufacturer. Because we typically use chemicals from our preferred vendors, our supervisors will be familiar with how to use them and will train our personnel accordingly. • Innovation — Our vendor partnerships ensure that we receive the most innovative products at the lowest costs. Confidential and Proprietary 0 ABM:: Building Value ABM GreenCare® Training Procedures Manual The ABM GreenCare® Procedures Manual outlines proper cleaning processes and ensures our employees effectively use the chemicals, equipment and tools provided and establish proper techniques in their daily tasks. ABM will work with you to establish proper cleaning intervals throughout the day and ensure our staff is following the proper cleaning procedures outlined in the manual. Wall Chart The ABM GreenCare° Wall Chart is posted in janitorial closets and serves as a reminder of the processes and procedures taught during training. It provides quick visual instructions on safety, tools, and processes and step-by-step instructions on how to clean every room. Partnership Training from Vendors Our chemical and equipment vendors provide training for the products they provide us with, which ensures that they are being used safely and effectively. We have partnered with them to create training cards which outline the proper usage of chemicals and detailed, step-by-step instructions for each part of the process. L Confidential and Proprietary 1wn1W1 • .W A A :4�1' I�' jj Confidential and Proprietary ABM:: Building Value Our People Our promise to you is fulfilled by our people. Your expectations need to be met by employees who are willing and able to make a difference, every day—which ABM's employees have demonstrated consistently. We attract, select and retain employees who will exemplify our core values—respect, integrity, collaboration, innovation and excellence—at every job site. We hire superior employees from diverse backgrounds, give them thorough training, encourage them to be accountable for their work and reward them for exceptional performance. With well-managed people in the right jobs, City of Waterloo benefits in many ways: • Higher quality service • Increased productivity and reliability • Professional interaction with employees • Reduced turnover, resulting in more familiar faces and more consistent service • Lower costs as a result of a safer workplace Attract and Recruit Recruiting the best Your facilities will be staffed by highly qualified professionals who were attracted to ABM because of our strong reputation for employee development and retention. Your building requires personnel who are able to adapt to your culture and present themselves in a friendly, professional manner. That is why we make great efforts to recruit employees who don't just match the job profile, but also will adapt to meet your facility's needs and ABM's culture of learning, teamwork and providing high-quality service. Screen and Select Careful selection to ensure safety and quality Through professional interviewing and selection processes, we select quality candidates who meet your needs. To ensure the safety of your customers, employees and business assets, we provide a range of employee screening packages. We will conduct tiered screening based on your industry's best practices and your business' requirements. is Confidential and Proprietary 0 Our screening packages can include any of the following: • Standard background checks • Criminal/sex offender background checks (CORI/SORI) • Credit checks ABM:: • Drug screening (upon contract requirement) • Professional certification checks • Additional reference checks Building Value Train and Develop An emphasis on safety and training To deliver you the reliable, high-quality service that you expect, we develop training programs at the national and regional level, and emphasize best practices and safety. For more detailed information, see the section titled "Training Program" in this proposal. Retain Employee benefits and incentives attract and keep good people Maintaining a broad, competitive benefits program enables us to keep well-trained, experienced employees who are committed to your building and ABM. We provide you with the flexibility to personalize a benefit package that meets your cost objectives while still achieving a work/life balance for the employees, Based on the terms of your contract or collective bargaining agreement requirements, the service workers staffing your facilities will be offered a selection of benefits that can include the following: • Health and Dental • Life Insurance • Accidental Death and Dismemberment • Paid Vacation • Paid Holidays • 401 (k) • Anniversary Awards • Workers' Compensation • Employee Stock Purchase Plan G row Encouraging professional growth Another component of our retention program is the support we provide to employees as they grow in their careers. Your building will be serviced by employees who are allowed to grow, which typically results in higher productivity and better service quality. Our culture encourages each employee to openly communicate with his or her manager to develop a career path that builds on individual strengths. The quality of each individual employee's service continually improves because of the ongoing coaching facilitated by regular performance reviews. Confidential and Proprietary 0 ABM:: Building Value Training Program We provide you with employees that have the training they need to successfully perform janitorial services in your building, improve efficiency, and develop new skills. Every ABM employee meets the following criteria: • Technically proficient with chemicals, equipment and methods • Familiar with the rules and regulations of your site(s) • Thoroughly trained in job safety • Committed to providing outstanding client service New Hire Orientation and Training During the start-up phase, ABM Project Managers and Supervisors conduct employee training sessions at one of your locations in a classroom setting. These sessions include site-specific rules and regulations, ABM policies and procedures and basic job training. Training for service workers concentrates on specific work tasks. Our Supervisors demonstrate each task step-by-step, detailing the importance of each step along the way, and train them to perform visual inspections before completing work. The Supervisors also provide guidance to the service workers as they work. Once initial training is complete, Supervisors perform recurring reviews to make sure that they are maintaining City of Waterloo's and ABM's standards. By empowering our employees with comprehensive training, we are able to minimize deficiencies and quickly identify opportunities for improvement. Recurrent Training Sessions Our managers conduct recurrent training sessions for current and replacement employees at your site(s). These sessions are more technical in nature and concentrate on specific job tasks and duties, such as specialized certifications and interdisciplinary training. Employees are trained in groups specific to their function. Compliance is measured and tracked by attendance, job performance, tests, etc. to ensure all employees are receiving the proper level of training. Confidential and Proprietary ABM Building Value Managing Risk through Safety Programs Commitment and Belief To maintain our high levels of productivity and work quality and decrease the chance of incidents, we teach safety awareness to each employee. We take these preventative measures to enhance the safety of your tenants and we ensure that training, inspections and reporting are in compliance with government agencies and company policy—yours and ours. In the event that an accident happens, we have developed procedures that enable us to report it immediately, file claims documentation properly, and provide employees with the resources to be able to return to work in a reasonable timeframe. Safety and Risk Management Programs The programs we have embedded into the ABM culture provide opportunities to significantly reduce the amount of injuries that occur among our workforce. However, some accidents still occur and the utilization of risk management programs becomes essential to get employees back to good health and back to work as quickly as possible. Our Safety and Risk Management teams have made powerful developments in our company's ability to monitor and administer hazards, claims and other risk -related issues. Current Programs • ThinkSafe: A recently rolled out program that is intended to reflect the idea that almost all workplace accidents are preventable if you make safety an integral part of your day. At ABM, we are striving to create a world-class culture in all we do - safety is a large part of that objective. • Telematics: All ABM fleet vehicles are equipped with telematics systems that monitor the employee's driving habits, including speed of travel, seatbelt use, idle time, and location of vehicle at every stop. Data is collected automatically, and audible alerts are sounded whenever a driver exhibits unsafe behavior. Driving habits, patterns, and violations of the policy are reviewed monthly and remain on the driver's record for 12 months. • Nurseline: A "first call" nurse triage program to assess on the job injuries for appropriate treatment. • Concentra National Clinic Program: A specialized national network of clinics focused on the assessment and treatment of work-related injuries (for all areas outside of California). • Stay -at -Work Program: A specific focus on returning injured employees to work once the provider has released the employee with appropriate "light-duty" assignment. • Telephonic Nurse Case Management (TCM): Utilization of qualified nurses to assist with the medical management component of the claim, with the goal of prompt return to work. • Prompt Notification of Injury: The reduction in lag time between the injury and report can minimize exacerbation of injuries; allow additional time to properly and expeditiously investigate the claim and implement proper corrective and preventive actions to avoid recurrence; decrease legal and claim related expenses; and ensure compliance with state and federal laws. Confidential and Proprietary ABM.;: Building Value • Loss Accountability Program (LAP): An opportunity -based insurance premium collection mechanism designed to measure safety and claim performance. The foundation of the LAP collection system rewards branches and regions that have successfully reduced the frequency and severity of claims year -over -year and, conversely, penalizes those areas that have performed poorly in the safety and claim arena. Data analytics and dashboard reporting will be ABM leadership's primary tools to effectively measure each location's success. Resources As an ABM client you'll have resources to depend on, including specialists in safety, training, prevention, workers' compensation, Sarbanes-Oxley (SOX), liability, claims and insurance management. To manage the safety of your sites and stay ahead of the latest safety procedures, ABM's Safety Committee meets monthly to: • Report on training, inspections and incidents • Revisit safety objectives and loss prevention goals • Provide recommendations for the prevention of future incidents • Review monthly Branch Safety Reports Below are a few of the primary tools we use to teach safety awareness and manage performance: • ABM Safety and Health Manual: This manual describes the essential policies related to organizational responsibilities, safety program organization, safe work practices and recordkeeping requirements. It helps us apply procedures consistently at every site. • Safety Communications: ABM supervisors have online access to the ABM library, which includes over 130 training topics. Also available in English and Spanish. • OSHA Injury and Illness Recordkeeping: ABM maintains and monitors the OSHA 300 Log recordkeeping process to comply with Federal requirements, and also to track safety performance at the local level, providing real-time incident rate data. • Motor Vehicle Record (MVR) Check and Driver's Alert Programs: We check employees' personal driving records if they are to drive a company vehicle. Periodic re -checks are made to determine their continued eligibility. In addition, all ABM vehicles have a decal asking the public to report unsafe driving via a toll-free number and are equipped with telematics technology. • Loss Control: ABM monitors our Experience Modification Rates (EMR) to better understand and lower our workers' compensation costs. Since an EMR compares our claims experience to other employers of similar size in our industry, it is a measure of how ABM's loss prevention and control practices stack up to the competition. Our intrastate EMR has been consistently below 1.0, better than the industry average, • Medical Coverage: ABM has partnered with a medical telephonic triage service to give our employees 24/7 access to medical professionals in case of an injury. This program not only advises our employees of the proper care for injuries and when to seek emergency services, but also provides timely reporting of all on-the-job incidents. Confidential and Proprietary 0 ABM:: Building Value Monthly Safety Training Topics All ABM employees receive safety orientation upon hire and monthly thereafter. A schedule will be sent out quarterly along with the training material. The material is available in video, CD, on-line and hard copy formats. The attendance roster must be available for inspection at the branch office. A copy of each month's attendance rosters is submitted to the Regional Safety Director by the middle of the following month. Copies must be kept on location as well for the duration of the contract. ¶SisI Afro Confidential and Proprietary 1 49 • ABM:; Auilding Value Quality Assurance Program We've established a quality culture that focuses on client satisfaction, involves employees, measures performance, and is continuously improving. To support your quality goals and requirements, we use a unifying quality management system that places a variety of processes into a single framework. This framework acts as a starting point from which City of Waterloo and ABM will customize a quality program for your building. The program will improve efficiencies and allow for greater transparency into your account activity. Your account will be managed with innovative technology tools that improve communication, increase worker productivity and integrate processes to measure results. Your ABM Project Manager and service workers will be utilizing laptops, tablets or other wireless devices for data entry and communication. The staff servicing your building will be more dependable because of the efficiency and transparency of our systems. Benefits You'll Receive: • Automated communication, resulting in reduced response time • Complete, up-to-date work order status • Round-the-clock access, communication and tracking • Periodic scheduling and tracking • Customized inspection and work order reports providing data for process improvement • Improved client satisfaction • Less time spent managing issues .\ `�y op .process /�p \•p r J,�a • o o 0 e, Quality `- tiou -Assurance .. P Program •• o' o �aePu �oo�` eW Jaw() Confidential and Proprietary 0 ABA Building Value Quality Management System ABM's quality management tool is a web -based control system that supports your quality goals and requirements. The system allows both City of Waterloo and ABM to view inspection results, work order statuses, periodic maintenance schedules, and reports through a central online portal. ABM focuses on: • Analyzing inspection results • Automating work order management • Establishing and tracking accountability • Continually improving processes Tracking Accountability In order to provide you with transparent accountability, all work requests will clearly define who is responsible for the work and the time involved for completion. The requests will be time stamped, and automatic escalations are triggered by that time, notifying management. You will have the opportunity to measure, quantify and analyze service delivery, alongside ABM management. This process makes it easy to identify and disseminate best practices. As work is accomplished and work orders are closed, the reporting system is updated. Supervisory personnel will follow up with service workers on issues and requests to make certain all work is completed to our high standards. Any problems that emerge from this follow-up are immediately corrected and the communication loop is then closed—but only when our clients are absolutely satisfied. Your facilities will be inspected on a regular schedule, and the data is entered into the system via a wireless device, allowing for real-time access to inspection results. During inspection, tasks are rated on a scale from one to five, producing a percentage of the maximum possible. The total for all tasks during that inspection becomes the quality score for the site(s). Customized quality control inspection reports, showing results and trends will be accessible online or via an Excel spreadsheet. This information allows our managers to determine what actions are necessary to maintain compliance, continuous improvement, and ultimately, your satisfaction. Process Improvement We optimize our processes to achieve more efficient results for you through planning, standardization, employee engagement and other means. We continuously look to identify areas of opportunity and target any problem areas, formulate a detailed strategy, and promptly execute the solution. When we engage in a proactive process improvement strategy, we are able to build upon our foundation of best practices, procedures and processes so you receive the best service. Our quality management system helps us identify where to focus our efforts. Confidential and Proprietary 0 ABM: Building Value Equipment, Supplies and Chemicals Quality and efficiency at lower costs The quality of the service that you'll receive is enhanced by our commitment to providing the best delivery, service and employee training on the equipment, supplies and chemicals we use. You save money because we use superior products and methods, requiring fewer man hours. ABM has strong, established relationships with industry-leading supply, chemical and raw material manufacturers that share our commitment to excellence. This affords us cost -control advantages over our competitors and provides you with several distinct advantages: • Best quality products available at the best possible prices • Cost control due to our ability to negotiate long-term, fixed-price contracts with our suppliers • Access to new products and concepts that save time while increasing productivity • Personal attention when it comes to problem solving for you and managers • Prompt deliveries and comprehensive training {11Cec.e,,91? the best servicQ Confidential and Proprietary 0 ABM:: Building Value Equipment ABM has standardized the equipment that our service workers use, providing benefits for our clients, including: • Better cleaning results due to better product and equipment selection • Increased safety because our employees are thoroughly trained and familiar with the equipment • Reduced training time and expense because we limit the types of equipment used • Reduced repair time and, therefore, less equipment downtime Supplies ABM selects supplies based on our quality standards, and the product's overall ability to meet the rigorous requirements established for your building. We have a range of products to suit your environment that will maintain maximum efficiency, safety and hygiene. We can tailor product selection as needed to best suit your requirements and offer you a complete solution. Chemicals By aligning environmental issues with key business goals, our chemical cleaning program is not only good for the environment—it's good for your building. We consider environmental impact, worker safety and product performance when selecting cleaning products. The chemicals we use are premixed by the manufacturer which eliminates the possibility of improper dilution of cleaning. Also, having fewer types of chemicals on-site reduces the risk of property damage, and the packaging of our various types of chemicals helps you and the service workers easily identify improper chemical usage. Our chemical cleaning program benefits you in several ways: • Cleaner, healthier environment for occupants and visitors to your facility. • Improved indoor air quality • Reduced possibility of property damage due to improper use of chemicals • Possibility of reduced liability insurance premiums for your facility ABM advocates consistency at all of our clients' locations by establishing: • Standardized packaging and dilution ratios • Optimal choices of products for each cleaning application • Uniform training on product use • Simplified HazCom programs Confidential and Proprietary ABM. Building Value ILJn�iiorrn Yours or Ours People in your building will always be able to recognize the janitorial services staff because they'll proudly be wearing either the ABM uniform or a special uniform chosen to reflect the character of your building. The professional image of our service employees is just one more way ABM works to enhance the overall image of your building. We understand that establishing an identity and presence at your sites is imperative as security has become heightened in recent years. The power of a uniform doesn't stop there. It also gives our service employees a greater sense of responsibility and accountability. They are required to keep their uniforms looking clean and presentable. Our agreement with Cintas, a leader in the uniform industry and ABM's primary supplier, enables us to provide you with an array of well -made, high-quality apparel to choose from. For this proposal, the uniforms will be: • Work shirts, knit polo shirts, slacks and trousers • Smocks and aprons • T-shirts Confidential and Proprietary ABM;: Building Value Just Ask Our Clients Hear first-hand how we build value for our clients. Below is a reference list of clients similar to you for whom we currently provide services. Reference 1 Company Name Location(s) Contact Name Phone Number Services Provided Reference 2 Company Name Location(s) Contact Name Phone Number Services Provided Allen United Medical Park 1731 East Ridgeway Avenue, Waterloo, IA 50701 Glen Rogers 319-235-3941 Janitorial Services Unity Point Clinic 3701 Lafayette Road, Evansdale, IA 50707 Julie Chase 319-274-7060 Janitorial Services Confidential and Proprietary Im ABM. Building Value Should Your Facility Needs Expand Should your facility needs expand, we have a wide range of services to meet your needs. D • Guaranteed energy saving programs • Smart building technologies • EV charging stations • Renewable energy solutions • On-site maintenance technicians • Mobile maintenance technicians • Preventative maintenance • Handyman services • Clinical engineering • Landscape and grounds maintenance • Golf course maintenance renovations • Exterior pest and fertility management • Athletic and sports field maintenance • Irrigation maintenance and management • Revenue enhancement and expense control • Shuttle and transportation service • Special event and valet parking services • On and off street parking management • Predictive and preventive maintenance programs • Interior and exterior energy efficiency retrofits and programs • Engineering services, risk assessment and mitigation • Commissioning, start-up and acceptance testing • Life extension, upgrade and modernization • Preventive maintenance programs • Repairs, replacements and retrofits • Engineering and recommissioning • Bundled energy solutions Confidential and Proprietary 0 Janitorial At A Glance ABM $2.6 billion in revenues (FY2016) 300+ offices nationwide 72,000 employees Started in 1909 Parent Corporation ABM Industries (NYSE:ABM) WEST 4 i1 J y 4 4 J 4 f M ABM's corporate headquarters for our Janitorial Division is located at: Sugar Creek on the Lake, 14141 Southwest Freeway, Suite 400, Sugar Land, TX 77478 Phone (713) 210-2100 J t aJ CENTRAL Providing local service in thousands of cities through our 300+ branch offices located throughout the U.S., Puerto Rico and Canada Building Value GREAT LAKES & NORTHEAST Confidential and Proprietary 0 ABM: Building Value What to Expect From ABM ABM provides solutions that lower your operating costs, preserve your assets and maximize their value. We focus on these core areas in order to deliver the best service possible: Service Excellence With our highly -trained, in-house workforce, you can trust that we'll provide you with services that increase efficiencies and lower your operating expenses—all while maintaining a uniform standard of service excellence. Breadth of Services We'll provide you with an unrivaled range of facilities solutions that will keep your properties safe, clean, comfortable and energy efficient. Deep Industry Expertise From our national office to our local branches, we've made sure our workforce understands your industry. After all, in over 100 years' of service, we've developed the expertise to make our solutions work best for you. Technology -Enabled Workforce Your facilities will be serviced with the support of innovative technology solutions that will simplify service delivery and allow for greater transparency. Guaranteed Sustainability Solutions We've got expertise to support all of your sustainability goals, including green cleaning, LEED support, bundled energy solutions, and more. We Are Ready to Build Value For City of Waterloo. •:' �t• Confidential and Proprietary m Empower Results° September 5, 2017 Cynthia Munson ABM INDUSTRY GROUPS, LLC 1509 Michigan Street Des Moines, IA 50314 Re: CITY OF WATERLOO Project: Janitorial Services for the City of Waterloo Estimated Contract Price: $ 108,000.00 Bid Date: 9/7/2017 Surety: TRAVELERS PROPERTY CASUALTY GROUP Dear Cynthia: Enclosed please find the above captioned bid bond, executed per your request. A Copy has been enclosed for your files. The bid bond must be signed by an authorized representative of your company, notarized and sealed with the corporate seal if applicable. It is your responsibility to ensure the bid bond conforms with your needs and instructions to us, including but not limited to the correct coverages and parties, and with any laws applicable to your operations and/or the contract requiring the bid bond, and to advise us immediately, in writing, if the bid bond form so executed does not contain the proper information. Accordingly, it is incumbent upon you to carefully review the bond, and we will expect that you will, double-check all information, including signatures, dates, amounts and job descriptions for accuracy, and to verify that the bid bond form we executed is the form required by the specification. This will avoid the possibility of having a low bid rejected because of a clerical error. We will also expect you to verify that anything unusual that has been requested by the obligee is attached. If, following your review of the bond, you do not advise us in writing of any problem or deficiency in its terms and information but submit the bond as is, your submission will constitute your verification, and we will justifiably assume, that the bond form as issued is correct and appropriate for the purpose for which it is being submitted. You further understand that we will have no liability for any deficiencies or discrepancies not brought to our attention in accordance with this letter. The bid bond authorization is based upon your original estimate. if the actual bid price exceeds this estimate by 10% or more, you must contact us for additional authority! Please call our office if you should have any questions or need any further assistance. Good Luck on your Bid. Sincerely, Simone Gerhard Record #2629213 Your bid results are very important, please mail this information back to the address below, or email your Aon representative within 5 days of the bid opening. Contractors Name Contract Price 1. $ 2. $ 3. $ Where did you place And your price $ If awarded contract, is final bond required? Yes ❑ No ❑ /Ion Risk Insurance Services West. Inc. 425 Market Street, Suite 2800, San Francisco, CA 94105 • tel: (213)630-3200 • fax: (800)364-5805 License No.: 0363334 BID BOND Travelers Casualty and Surety Company of America Hartford, CT 06183 KNOWN ALL BY THESE PRESENTS, That we, ABM INDUSTRY GROUPS, LLC as Principal, and Travelers Casualty and Surety Company of America , as Surety, are held and firmly bound unto cITY OF WATERLOO , as Obligee, in the sum of Five Percent of the Total First Year of the Proposed Project Dollars 5% of f -the -he Total 1stP Year for the payment of which we bind ourselves, and our (a€�ke-Rfepesed Project ) p Y successors and assigns, jointly and severally, as provided herein. WHEREAS, Principal has submitted or is about to submit a bid to the Obligee on a contract for Janitorial Services for the Citv of Waterloo ("Project"). NOW, THEREFORE, the condition of this bond is that if Obligee accepts Principal's bid, and Principal enters into a contract with Obligee in conformance with the terms of the bid and provides such bond or bonds as may be specified in the bidding or contract documents, then this obligation shall be void; otherwise Principal and Surety will pay to Obligee the difference between the amount of Principal's bid and the amount for which Obligee shall in good faith contract with another person or entity to perform the work covered by Principal's bid, but in no event shall Surety's and Principal's liability exceed the penal sum of this bond. Signed this 5th day of September , 2017 1 By: ABM INDUSTRY GROUPS, LLC (Principal) Lu Ann Brinkley, Director insurance Services Travelers Casualty and Surety Company of America By: Simone Gerhard , Attorney -in -Fact CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT A Notary Public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document. State of California County of Los Angeles On SEP 0 6 2017 before me, Bernadette Aleman, Notary Public, personally appeared Simone Gerhard who proved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument. BERNADETTE ALEMAN COMM. #2162246 Notary Public • California Los Angeles County M Comm. Ex .res Au'. 7, 2020 0 I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct. WITNESS my hand and official seal. Signatur dette Aleman, Notary Public TRAVELERSJ Attorney -In Fact No. WARNING: THIS POWER OF ATTORNEY IS INVALID WITHOUT THE RED BORDER POWER OF ATTORNEY Farmington Casualty Company Fidelity and Guaranty Insurance Company Fidelity and Guaranty Insurance Underwriters, Inc. St. Paul Fire and Marine Insurance Company St. Paul Guardian Insurance Company 231967 St. Paul Mercury Insurance Company Travelers Casualty and Surety Company Travelers Casualty and Surety Company of America United States Fidelity and Guaranty Company Certificate No. 007230884 KNOW ALL MEN BY THESE PRESENTS: That Farmington Casualty Company, St. Paul Fire and Marine Insurance Company, St. Paul Guardian Insurance Company, St. Paul Mercury Insurance Company, Travelers Casualty and Surety Company, Travelers Casualty and Surety Company of America, and United States Fidelity and Guaranty Company are corporations duly organized under the laws of the State of Connecticut, that Fidelity and Guaranty Insurance Company is a corporation duly organized under the laws of the State of Iowa, and that Fidelity and Guaranty Insurance Underwriters, Inc., is a corporation duly organized under the laws of the State of Wisconsin (herein collectively called the "Companies"), and that the Companies do hereby make, constitute and appoint Tracy Aston, KD Conrad, Simone Gerhard, Edward C. Spector, Lisa K. Crail, B. Aleman, Renato F. Reyes, April Martinez, and Marina Tapia of the City of Los Angeles , State of California , their true and lawful Attorney(s)-in-Fact, each in their separate capacity if more than one is named above, to sign, execute, seal and acknowledge any and all bonds, recognizances, conditional undertakings and other writings obligatory in the nature thereof on behalf of the Companies in their business of guaranteeing the fidelity of persons, guaranteeing the performance of contracts and executing or guaranteeing bonds and undertakings required or permitted in any actions or proceedings allowed by law. IN WITNESS WHEREOF, the Companies have caused this instrument to be signed and their corporate seals to be hereto affixed, this 17th day of May 2017 State of Connecticut City of Hartford ss. Farmington Casualty Company Fidelity and Guaranty Insurance Company Fidelity and Guaranty Insurance Underwriters, Inc. St. Paul Fire and Marine Insurance Company St. Paul Guardian Insurance Company St. Patti Mercury Insurance Company Travelers Casualty and Surety Company Travelers Casualty and Surety Company of America United States Fidelity and Guaranty Company By: Robert L. Raney, Senior Vice President On this the 17th day of May 2017, before me personally appeared Robert L. Raney, who acknowledged himself to be the Senior Vice President of Farmington Casualty Company, Fidelity and Guaranty Insurance Company, Fidelity and Guaranty Insurance Underwriters, Inc., St. Paul Fire and Marine Insurance Company, St. Paul Guardian Insurance Company, St. Paul Mercury Insurance Company, Travelers Casualty and Surety Company, Travelers Casualty and Surety Company of America, and United States Fidelity and Guaranty Company, and that he, as such, being authorized so to do, executed the foregoing instrument for the purposes therein contained by signing on behalf of the corporations by himself as a duly authorized officer. In Witness Whereof, I hereunto set my hand and official seal. My Commission expires the 30th day of June, 2021. 58440-5-16 Printed in U.S.A. \.61411:V4 1:. Mario C. Tctrcault, Notary Public WARNING: THIS POWER OF ATTORNEY IS INVALID WITHOUT THE RED BORDER copy, FOR roUR BID BOND Travelers Casualty and Surety Company of America Hartford, CT 06183 KNOWN ALL BY THESE PRESENTS, That we, ABM INDUSTRY GROUPS, LLC as Principal, and Travelers Casualty and Surety Company of America , as Surety, are held and firmly bound unto CITY OF WATERLOO , as Obligee, in the sum of Five Percent of the Total First Year of the Proposed Project Dollars (5%ofthe ��Oeals 1stre)ar ) for the payment of which we bind ourselves, and our Gt successors and assigns, jointly and severally, as provided herein. WHEREAS, Principal has submitted or is about to submit a bid to the Obligee on a contract for Janitorial Services for the City of Waterloo ("Project"). NOW, THEREFORE, the condition of this bond is that if Obligee accepts Principal's bid, and Principal enters into a contract with Obligee in conformance with the terms of the bid and provides such bond or bonds as may be specified in the bidding or contract documents, then this obligation shall be void; otherwise Principal and Surety will pay to Obligee the difference between the amount of Principal's bid and the amount for which Obligee shall in good faith contract with another person or entity to perform the work covered by Principal's bid, but in no event shall Surety's and Principal's liability exceed the penal sum of this bond. Signed this 5th day of September , 2017 ABM INDUSTRY GROUPS, LLC (Principal) By: Travelers Casualty and Surety Company of America By: Simone Gerhard , Attorney -in -Fact