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HomeMy WebLinkAboutCouncil Packet - 5/22/2017HUMAN RESO UR CES COMMITTEE 5:00 PM, May 22, 2017 Harold E. Getty Council Chambers Members Ron Welper Chairperson Jerome Amos Jr. Vice Chairperson All Council Members Roll Call Approval of Agenda 1. Request from Leisure Services Director for authorization to begin the Civil Service process for the position of Customer Service Specialist and to make appointment from the Civil Service list. 2. Request from Leisure Services Director for authorization to begin the Civil Service Process for the Position of Downtown Area Maintenance II and to make an appointment from the Civil Service List. Adjournment Kelley Felchle City Clerk CITY OF WATERLOO Council Communication Request from Leisure Services Director for authorization to begin the Civil Service process for the position of Customer Service Specialist and to make appointment from the Civil Service list. City Council Meeting: 5/22/2017 Prepared: 5/11/2017 REVIEWERS: Department Reviewer Action Date Leisure Services Huting, Paul Approved 5/12/2017 - 12:55 PM Clerk Office Even, LeAnn Approved 5/17/2017 - 10:47 AM ATTACHMENTS: Description Type D Job Description - Cus Sery Spec Cover Memo D Pers Req Form - Cus Sery Spec Cover Memo D Questions - Cus Sery Spec Cover Memo SUBJECT: Submitted by: Recommended Action: Summary Statement: Expenditure Required: Source of Funds: Policy Issue: Alternative: Request from Leisure Services Director for authorization to begin the Civil Service process for the position of Customer Service Specialist and to make appointment from the Civil Service list. Submitted By: Paul Huting, Leisure Services Director Approval of Request This request is to fill a funded new position performing duties related to SportsPlex, Sports, and Youth Services operations. $45,864 annual salary $24,866 annual benefits 010-37-4200-1111 Sports and Youth Services Operating Budget 35% 010-37-4180-111 SportsPlex Operating Budget 65% This position is needed to handle registration, marketing, and daily banking tasks involving the Sports and Youth Services and SportsPlex budgets. The Background Information: former Administrative Secretary position that will NOT be filled was housed at the SportsPlex and handled many of these tasks. accept mailed, faxed, hand -delivered or directly emailed resumes. Submit resume by going to www.cityofwaterlooiowa.com clicking on Career Opportunities, reviewing the Customer Services Specialist description and following directions to submit cover letter and resume. We will not Deadline to submit resume is a time and date to be determined. CIVIL SERVICE NOTICE CITY OF WATERLOO, IOWA OPEN EXAMINATION CUSTOMER SERVICE SPECIALIST DEPARTMENT SALARY FLSA CIVIL SERVICE BARGAINING UNIT LEISURE SERVICES $22.05 per hour NON-EXEMPT INCLUDED NON -BARGAINING GENERAL STATEMENT OF DUTIES Performs professional work overseeing and managing the ongoing coordination and supervision of all front desk and marketing responsibilities. The work is performed under the general direction of the Recreation Services Manager, but considerable leeway is granted for the exercise of independent judgment and initiative. Will assist in coordinating the work of marketing interns and seasonal employees. EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only) These functions are considered essential for successful performance in this job classification. 1. Develops comprehensive marketing plan for community recreation programs and facilities; assists with marketing efforts for all recreation facilities including, but not limited to, the Cedar Valley SportsPlex including managing overall social media and web presence; creates all program registration forms and manages methods of distribution while continually searching for more effective ways to communicate offerings to our citizens. 2. Assists in controlling and maintaining inventory of supplies and equipment utilized to efficiently operate the front desk. 3. Responds to on-site inquiries and complaints regarding sports activities and events and refers major complaints to Recreation Services Manager. 4. Responsible for overall administration of SportsPlex child care including hiring and supervision of staff. 5. Responsible for maintaining Department's registration software and all facets of the web site. 6. Provides information to the public relative to programs; answers questions regarding cancellations, refunds, transfers, etc; investigates and responds to complaints. 7. Plans at least 6 special events for members and volunteer coaches throughout the year. 8. Assists with operation and supervision of SportsPlex registration desk and general clerical duties during peak seasons; assists with supervision of facilities during peak usage. 9. Compiles reports, performs data entry and completes forms on personal computer using the applicable software including daily deposits. 10. Operates passenger vehicle in performance of on-site job duties. 11. Works independently and with others with limited supervision. 12. Performs all duties and activities in accordance with City, Leisure Services and OSHA policies, procedures and safety rules. 13. Attends work regularly at the designated place and time. 14. Performs related duties as assigned. REQUIRED KNOWLEDGE & ABILITIES 1. Knowledge of the principles and practices of sports management, recreation programming and event supervision. 2. Ability to assist in coordinating the work of seasonal employees as it relates to child care, front desk duties and special events management. 3. Ability to implement rules, policies, regulations and programs as developed by the Leisure Services Department and the City. 4. Personal computer skills and ability to learn related software applications, enter and retrieve information on a computer, develop computer- generated reports and update records. 5. Ability to assist in the coordination and implementation of training for part time staff. 6. Ability to perform on-site supervision for a variety of special events and facilities for all ages and economic levels. 7. Ability to perform basic bookkeeping duties to complete daily deposits and reports. 8. Ability to establish and maintain effective working relationships with local schools and civic groups. 9. Ability to keep accurate and thorough records. 10. Ability to function with independent judgment and skills to assist in supervising special events and facilities for the Leisure Services Department. 11. Ability to respond to questions, communicate effectively and maintain working relationships with other City employees, supervisors and the public tactfully and in a clear, concise and understandable manner. 12. Ability to work with people from a broad variety of social, economic, racial, ethnic and educational backgrounds. ACCEPTABLE EXPERIENCE & TRAINING 1. Bachelor's Degree in leisure services or closely related field with a minimum of six months experience in administering and scheduling sports programs and events. OR High school diploma/GED with a minimum of four years experience administering and scheduling sports programs and events. OR Any equivalent combination of education and experience that provides the knowledge, skills and abilities necessary to perform the essential functions of the position. 2. Must obtain CPR and First Aid certifications within period of time as determined by Recreation Services Manager. 3. Iowa Driver's License and good driving record based on City of Waterloo driver performance criteria. A candidate with any of the following will not be considered for employment: loss of license for any reason during the period of candidacy for employment, if the candidate remains without a valid, current license for the position when the City issues an offer of employment; loss of license, plea of guilty, plea of no contest or its equivalent or conviction for OWI, reckless driving or other major moving violation include habitual violator within the previous five years; four or more citations for moving violations within the previous three-year period, excluding speeding violations of 10 mph or less over the posted speed limit; three or more citations for moving violations within the previous one-year period. After appointment to the position, disciplinary action or continuing employment status may be reviewed for the following: four or more moving violations within the previous three years, three or more moving violations within the previous one year or loss of license or conviction for OWI, reckless driving or other major moving violation including habitual violator within the previous five years; two or more at -fault accidents within a three-year period while driving on City business; three or more at -fault accidents within a three-year period. An applicant's driving record will be reviewed prior to an offer of employment and at least annually after hire. ESSENTIAL PHYSICAL ABILITIES The following physical abilities are required with or without accommodation: 1. Sufficient speech and hearing that permits the employee to communicate effectively with other employees and the public in person or by telephone. 2. Sufficient personal mobility that permits the employee to operate a passenger vehicle safely, visit indoor and outdoor sports and recreation sites and events, physically move to and from various Leisure Services venues, act as coach or official and attend meetings at off-site locations. 3. Sufficient vision and manual dexterity that permits the employee to operate a passenger vehicle and personal computer, act as sports coach or official and perform administrative responsibilities. MISCELLANEOUS 1. The City of Waterloo will conduct a background investigation including education, employment and criminal history checks on any applicant being considered for this position. 2. Following a conditional offer of employment, the City of Waterloo reserves the right to require a physical examination and a drug test by a physician of the City's choice to determine if an applicant is capable of performing the essential functions of the position. 3. Must submit to and pass Civil Service examination procedures including a panel interview. WORK SCHEDULE The work schedule for this position will vary with different sports and special events seasons. Required to work evenings, holidays and weekends as needed for sports activities, events and meetings. There will be a one half or one hour unpaid meal break for full shift days. Limited overtime. EXAMINATION INFORMATION Qualified applicants who apply by the deadline date will be required to appear before an oral examination panel consisting of a minimum of three people who have expertise in the areas being tested. An individual must receive a minimum average score of sixty points out of one hundred to achieve a passing score on the oral examination. The top applicants, as ranked by their scores on the oral examination will be the individuals placed on the certified list. Applicants who qualify as outlined and are full time regular employees of the City of Waterloo shall have one additional point per full year of employment up to a maximum of five points added to their final score. Honorably discharged men and women from the military or naval forces of the United States who qualify per provisions of Chapter 35 of the Code of Iowa and who are citizens and residents of the United States shall have five additional points added to their final score upon submission of their DD214 or ten points added if they were awarded a Purple Heart or have a service connected disability. ORAL EXAMINATION DATE Qualified applicants who apply by the deadline date will be notified of the time, place and date of the examination. A.A./E.E.O. Minority, female & disabled individuals are encouraged to apply. CUSTOMER SERVICES SPECIALIST DESCRIPTION 17 May 2017 PERSONNEL REQUISITION FORM Check as applicable: ® To start recruiting or civil service process and/or` ❑ To fill a vacancy [1 Active Civil Service List Expires: A proposed job description and questionnaire must accompany this form at time of submission to Human Resources. ***m'4**************?e k*if!:4:sfk:r:4 ***91****et:-:;;k'ii :k1.:***** :,e:kkgrd':F ify'e`P.:::******f,:k:C* YY: �'C Y** :****.**:* RECEIVED APR 21 2017 Position Title: Customer Service Specialist Department: Leisure Services Reports To: 'Recreation Services Manager Work Location: Cedar Valley SportsPlex Employment Status: IZ Regular Full Titre ❑ Temporary Full Time from to Rear Pax Time ❑ Tetnporiy Part Tonle from to gegniaeTiMonth n T1itern&Co-op Student froth to Type of Position: Recomrniiidt;d Itecttzttriient Souuies: Civil. Service Position; N) Yes [] No ' Q -Internal Posting Oily ' Bargaining Position: ❑ Yes Ej No Elinternal Posting and External Advertising BatgalMMiittg Gro is . Noxi: bargaining Positron:. ErYPs, ❑.No ** **** :*****,ok o + *-0+440 '*:1+4.4+ *,t44 4: ** tax** *.*** xx************ * **-*** .` ** Cortaptete :the follo iiing.•if the requlsitiou is to fill a: vacancy: Ne. uv Position or Q Replacer hent Positiob. fopl {Specify �i r 4 i a of former inourbent) Date incumbent terminated exnploymen : Date of final payout: Anticipated start date: 7/1/17 No; of hours/weep: 4Q Work schedule: varied Justification ofneed.for osttion his post%on is needed to .manage registration, marketing and daily banking tasks ilivoty ng -the Sports an Youth. of'..0.cq$ Budget Time is: i1sb..dechcated. tQ banking tasks *Alin tl><c;..SportsPIex budget. The•forte..MlifiitiiStiative'Secretary was housed at the SportsPlexanc.Iiandi d marry of t#� ese tasks. What at -e the likely consequences the positron, is not filled? Largerba lig transactions wou d topictoloo. by tenlpor'aiy employees; Abrli�y to adequatelyp,omnote priogiams andmembersltrps you'd decline, likely heading to a decrease iii revenues, Oversight and. duality :of our childcare operation would decrease, likely causing a decrease in naeniberships. Reduced t airing. aryl supervision of seasonal_ front desk staff Would ,.likely efifcet mernbersliips. APPROVALS Annual salatyregnireirrents: 4;564..00 . HourlyRatc: 22.05 Benefits24,866 ayzoil taxes; pension, health.ins.- assuming family) Is position budgeted for this and future FYs? E Yes ❑ No if no, ,flow will position be funded? Approved subject to the following conditions: SubrriiitingDepartment ' ad Date (e),44,042e4., Cinel±inaucialOtfice� Date Human Resourcestommittee C trperson Date fi 5.9-17 Mor JP/A*1AL A Al 1 T 14" erkJHumau irroes Director Date Date PERSONNEL REQUISITION Customer Service Specialist The following questions are provided as guidelines to assist you in developing your rational for the position of Customer Service Specialist in the Leisure Services Department. Depending upon your situation, some questions may or may not apply. Please provide written responses to these questions as part of your preparation for meeting with the Mayor. (1) What are the key job responsibilities of this position? This position has crucial responsibilities in both the Sports/Youth Services and SportsPlex budgets. This position completes all daily deposits (these 2 departments have over $1.5 million in receipts on a yearly basis). This position also manages all facets of our marketing and public relations efforts for both operations, which in turn helps drive revenue to both budgets. It also serves as the central contact for our membership, registration and facility reservation software. Interviews, hires, trains and manages a front desk staff of 12 seasonal employees. Interviews, hires, trains and manages a child care staff of 10 seasonal employees while ensuring that safety requirements are met for all children. Plans, implements and manages at least 6 special events per year for membership and volunteer coaches. (2) Can the job responsibilities of this position be assigned to other employees within the department? If no, why not? No. This position is being filled in lieu of filling a vacated Administrative Secretary position that was housed at the Cedar Valley SportsPlex since the building opened. This new job title is a more accurate description of the role that is being filled. With the increase in membership and increase in youth and adult recreation programming, not filling this position could be viewed as penny wise and pound foolish. We critically need this positon to fill the roles listed in the previous answer to ensure that we are generating sufficient revenue and, in turn, managing those receipts well. (3) How is the work of this position being accomplished now? We have accomplished the work of this position with a qualified individual that has had to alternate between being a seasonal employee for approximately 6 months and then being managed through a temp employment service for 6 months; and then again rotating back to seasonal status. The person noted is currently being paid $15/hour as a seasonal employee. That increases to upwards of $20/hour when the person starts to be paid through the temp service. (4) Are the filled positions in your department currently being utilized to their maximum potential? Yes. (5) How would filling this position meet the needs of your department or the City on either a short-term basis (if temporary position) or a long-term basis (if a regular position)? As listed in question one, this position would fill a number of vital roles within our operations. This position is a front line person in our dealings with a wide range of the public, and also sets the tone for the bulk of our seasonal staff that works with our citizens. (6) What cost savings or revenues, if any, would your department or the City realize if this position is filled? We would no longer need to pay the seasonal wages and, more importantly, the fee to the temp service. A person in this role full time, would also allow us to schedule less seasonal staff at our front desk during off peak registration seasons. By switching some attention to increasing marketing efforts, we plan to see an increase in revenues in both budgets by better informing the public of our offerings and options. (7) (8) If you are paying overtime or comp time within your department to accomplish this work now, how much overtime or comp time has been paid out or earned that is directly attributable to this position and over what period of time? Our Recreation Specialist has earned well over 100 hours of comp time since this position has been vacated due to additional responsibilities. Both the Recreation Services Manager and the Recreation Supervisor (both exempt employees) have logged a number of additional hours due to this vacancy. How has the work load or demands of your department changed in comparison to your staffing levels over the past three fiscal years? Provide statistics if possible. Our departmental work load has changed drastically over the past 3 years. Participation in a number of our youth sports programs has increased dramatically. Three years ago, our office (on Campbell Ave) was open from 7:00 am -5:00 pm. Our new front desk operation is open over 100 hours per week. We are now dealing with over 5,000 members within the Cedar Valley SportsPlex, increasing recreation programming participation, along with dozens of rental by outside user groups. (9) How do you cover the responsibilities for this position whenever the incumbent is out on vacation? The daily responsibilities are covered by existing full time and seasonal staff. This is sustainable for a few days, but with the volume of complex banking tasks, that cannot be done for a prolonged period of time. The same can be said for management of the Customer Service Desk and the Child Care. (10) Is it possible that the City could outsource this position to an outside agency? If so, what savings, if any, would the City realize as a result of this change? Any potential savings would likely be negated by fees a temp service would charge. Also, it may not be best practice to routinely have a temp service employee handle large scale banking duties on a regular basis. The lack of continuity with a temp service employee would be troubling in regards to the level of customer service we expect to offer our customers. There is a fairly steep learning curve for this position due to the wide range of activities, memberships and event we offer. Our registration, membership and reservation software is also very challenging to utilize with staff that is not consistently utilizing and staying up to date on the product. The last thing we want is to have financial errors with customer's transactions. (11) How would you rank this position in terms of its contribution to City business in comparison with other positions reporting to you? This position is equally as important as every existing position within our Department. This position is crucial in developing and accounting for revenue streams to our department. (12) How does this position impact the Goals and Objectives for the City adopted by the City Council? Filling this position will help the City of Waterloo provide the best possible recreational activities for our citizenry as well as presenting a good image for visitors to our community. A large investment has been made into recreational facilities over the past 5-6 years (from youth ball diamonds, to Byrnes Tennis Center and Cedar Valley SportsPlex) and we want to be sure to promote and market these venues (and offerings at these venues) to improve the image of our City, while also growing revenue through usage of these. CITY OF WATERLOO Council Communication Request from Leisure Services Director for authorization to begin the Civil Service Process for the Position of Downtown Area Maintenance II and to make an appointment from the Civil Service List City Council Meeting: 5/22/2017 Prepared: 5/12/2017 REVIEWERS: Department Leisure Services Clerk Office Reviewer Huting, Paul Even, LeAnn ATTACHMENTS: Description D Job Description - DAM II D Pers Req Form - DAM II D Questions - DAM II SUBJECT: Submitted by: Recommended Action: Summary Statement: Expenditure Required: Source of Funds: Policy Issue: Alternative: Background Information: Action Approved Approved Type Cover Memo Cover Memo Cover Memo D ate 5/12/2017 - 3:39 PM 5/17/2017 - 10:49 AM Request from Leisure Services Director for authorization to begin the Civil Service Process for the Position of Downtown Area Maintenance II and to make an appointment from the Civil Service List. Submitted By: Paul Huting, Leisure Services Director Approval of Request This request is to fill a funded additional DAM II position performing duties related to maintenance of downtown area grounds and amenities. $53,664 annual salary $26,871 annual benefits 010-37-4110-1111 Downtown Area Maintenance Budget This position is needed to handle the increased demands placed on the Downtown Maintenance Crew. Duties include mowing, snow removal, trimming weeding, cleaning, irrigation repair, chemical applications, and many others as assigned. Submit resume by going to www.cityofwaterlooiowa.com clicking on Career Opportunities, reviewing the Downtown Area Maintenance II description and following directions to submit cover letter and resume. We Deadline to submit resume is a will not accept mailed, faxed, hand -delivered or directly emailed resumes. time and date to be determined. CIVIL SERVICE NOTICE CITY OF WATERLOO, IOWA OPEN EXAMINATION DOWNTOWN AREA MAINTENANCE II DEPARTMENT SALARY FLSA CIVIL SERVICE BARGAINING UNIT LEISURE SERVICES $24.80/hr with $1.00/hr increase after 6 -month probation NON-EXEMPT INCLUDED MUNICIPAL EMPLOYEES LOCAL #177 GENERAL STATEMENT OF DUTIES Performs duties relating to care and maintenance for the landscape and hardscape of the Waterloo River Renaissance area, downtown parks and public places. Under the general direction of the Golf Manager, but often working independently and with minimum supervision, supervises temporary seasonal employees. EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only) These functions are considered essential for successful performance in this job classification. 1. Responsible for daily maintenance operations and productivity of temporary seasonal maintenance employees including receiving and transmitting assignments organizing projects, ensuring job completion and making required reports. 2. Operates and maintains specialized turf equipment and irrigation system. 3. Applies pesticides, insecticides and other chemicals in the care of landscape turf and vegetation. 4. Diagnoses and treats turf insect and disease problems. 5. Adjusts and repairs equipment, operates string trimmers, blower/vacs, and sweepers. 6. Rakes turf, sweeps walks and bike trails, picks up litter and trash. 7 Operates turf maintenance equipment riding or on foot. 8. Performs landscape and hardscape maintenance on uneven ground and while public is present. 9. Works in trenches to perform irrigation system repairs; confined space entry when working in water pits and manholes for irrigation system. 10. Shovels and plows snow; operates sweeper/vacuums and garbage trucks for litter collection. 11. Participates in department preventive maintenance program for vehicles and equipment. 12. Responds to questions from the public concerning downtown area maintenance. 13. Directs the work activities of temporary seasonal and fulltime employees as assigned. 14. Prepares written records and reports. 15. Works independently and with others with minimum supervision. 16. Attends work regularly at the designated place and time. May be assigned to evening and weekend work. 17. Works outdoors in all weather conditions; works near moving vehicles and equipment; operates equipment and tools that cause vibration; exposed to pesticides, insecticides and other chemicals; noise level is often loud. 18. Performs all work duties and activities in accordance with City policies, procedures, and OSHA, City and Leisure Services safety rules and regulations. 19. Performs all other related duties as assigned. REQUIRED KNOWLEDGE & ABILITIES 1. Knowledge of and ability to diagnose and treat turf insect and disease problems. 2. Thorough knowledge of the techniques and principles of turf and landscape management and maintenance. 3. Thorough knowledge of installation and maintenance of irrigation systems, including plumbing and electrical work. 4. Knowledge of occupational hazards and safety procedures of turf and landscape maintenance work. 5. Ability to operate turf maintenance equipment such as riding mower, tractor, loader, chemical sprayer and other specialized turf equipment for four to six hours at a time. 6. Ability to instruct, train and supervise temporary seasonal employees. 7 Ability to express ideas orally and in writing. 8. Ability to understand chemical hazard labels and keep chemical application records. 9. Ability to exercise independent judgment in completion of assigned projects. 10. Ability to respond to questions and comments from the public tactfully and politely. 11. Ability to communicate effectively and maintain working relationships with coworkers, supervisors, elected officials and the public. 12. Ability to work with people from a broad variety of social, economic, racial, ethnic and educational backgrounds. ACCEPTABLE EXPERIENCE & TRAINING 1. Graduation from a two-year horticulture program with minimum three years experience in turf management OR High school graduation/G.E.D. with minimum six years experience in turf and landscape management OR Any equivalent combination of education and experience that provides the knowledge, skills and abilities necessary to perform the essential functions of the position. 2. Iowa Class A Commercial Driver's License within 30 days of hire and good driving record based on City of Waterloo driver performance criteria. A candidate with any of the following will not be considered for employment: loss of license for any reason during the period of candidacy for employment, if the candidate remains without a valid, current license for the position when the City issues an offer of employment; loss of license, plea of guilty, plea of no contest or its equivalent or conviction for OWI, reckless driving or other major moving violation include habitual violator within the previous five years; four or more citations for moving violations within the previous three-year period, excluding speeding violations of 10 mph or less over the posted speed limit; three or more citations for moving violations within the previous one-year period. After appointment to the position, disciplinary action or continuing employment status may be reviewed for the following: four or more moving violations within the previous three years, three or more moving violations within the previous one year or loss of license or conviction for OWI, reckless driving or other major moving violation including habitual violator within the previous five years; two or more at -fault accidents within a three-year period while driving on City business; three or more at -fault accidents within a three-year period. An applicant's driving record will be reviewed prior to an offer of employment and at least annually after hire. 3, Iowa Pesticide Applicator's License by end of 6 - month probation. Failure to obtain and maintain this license may result in disciplinary action up to and including termination of employment. ESSENTIAL PHYSICAL ABILITIES The following physical abilities are required with or without accommodation. 1. Sufficient strength and flexibility to perform assigned tasks. 2. Sufficient speech and hearing that permits the employee to communicate effectively with coworkers and the public. 3. Sufficient depth perception, distance and peripheral vision to safely operate vehicles and equipment in all weather conditions; sufficient color vision to observe and diagnose turf diseases. 4. Sufficient dexterity to safely operate powered and manual tools and equipment. 5. Sufficient hearing to understand verbal instructions, respond to questions from the public and diagnose equipment malfunctions. 6. Sufficient personal mobility that permits the employee to operate required equipment safely in all types of weather. MISCELLANEOUS 1. Must wear personal protective equipment such as safety shoes, safety glasses, hearing protection, gloves, protective clothing and respirator. 2. Must submit to Department of Transportation requirements including pre-employment, post- accident, reasonable suspicion, random and return-to-duty/follow-up alcohol and drug testing. 3. Following a conditional offer of employment, the City of Waterloo requires a physical examination and a drug test by a physician of the City's choice to determine if an applicant is capable of performing the essential functions of the position. Failure to pass the physical and drug test will result in withdrawal of the employment offer. 4. The City of Waterloo reserves the right to conduct a background investigation including employment, education and criminal history checks on any applicant being considered for this position. 5. Must submit to and pass Civil Service examination procedures including a panel interview. WORK SCHEDULE Work schedule is based on an 8 -hour day/40 hour week. Actual shift start time and days worked may vary depending on event schedule and season. Half-hour unpaid lunch break. Minimal overtime. EXAMINATION INFORMATION Qualified applicants who apply by the deadline date will be required to appear before an oral examination panel consisting of a minimum of three people who have expertise in the areas being tested. An individual must receive a minimum average score of sixty points out of one hundred to achieve a passing score on the oral examination. The top applicants, as ranked by their scores on the oral examination will be the individuals placed on the certified list. Applicants who qualify as outlined and are full time regular employees of the City of Waterloo shall have one additional point per full year of employment up to a maximum of five points added to their final score. Honorably discharged men and women from the military or naval forces of the United States who qualify per provisions of Chapter 35 of the Code of Iowa and who are citizens and residents of the United States shall have five additional points added to their final score upon submission of their DD214 or ten points added if they were awarded a Purple Heart or have a service connected disability. ORAL EXAMINATION DATE Qualified applicants who apply by the deadline date will be notified of the time, place and date of the examination. A.A./E.E.O. Minority, female & disabled individuals are encouraged to apply. DOWNTOWN AREA MAINTENANCE II DESCRIPTION 17 May 2017 RECEIVED APR 2 1 2017 PERSONNEL REQUISITION FORM Check as applicable: Z To start recruiting or civil service process and/or LIJ To fill a vacancy I I Active Civil Service List Expires: A proposed job description and questionnaire must accompany this form at time of submission to Human Resources. elkVIN*Ail't*A1404***Ak,1/4;1/41t*AM4i.:11.VgAl.4*il**R*Vi—k*I1/444.AThi**er:1/4ier't*isil—A.**V1f,h—kkitiret*110,,kkl.;frVi—Mkti"&****;-'1**Th,";e:A,N,-c.* Position Title: Downtown Area Maintenance II Department: Leisure Services Reports To; Golf/ Downtown Manager Work Location; Downtown Employment Status: El Regular Full Time D Temporary Full Time from to Ei Regular part Time CI TemptcratYPart Time from to ID Regular 7 -Month D Intern/Co-op Student from to Type ofPosition: Recommended Recruitnient Sources: Civil Service Position : El Yes III No El Internal Posting Only Bargaining Pasition: El Yes El No El Internal Posting and External Advertising Bargaining Group: 177 Non -bargaining Position: El Yes P. No ******************************************************************** *************************** Complete the following if the requisition is to fill a vacancy: El New Position or D Replacement Position for:1 (Specify itige'rufiae of fernier incumbent) Date inclititen..t terminated 01141:03Ticlit: Date of final payout: Anticipated start date: 7/1/17 No. of hours/week: 40 Work sehedule: M -F 7:00am-3:30pm Justification of need for positiOn: This position is necessary to address the ever increasing demands placed on the Downtown Area. Maintenance Crew. Duties of this posisiton will include mowing, trimming, weeding, cleaning, chemical application, snow removal, equipment maintenance, irrigation repair and many other duties as assigned, What are the likely consequences if the position is not filled? Dowittovvn Area Main -Wham° tasks will not be completed. APPROVALS Annual salary requirements: $53,664 Hourly Rate: $25.80 Benefits: $26,871 (Payroll taxes, pension, health ins,- assuming family) Is position budgeted for this and future FYs? El Yes [1] No YU°, how will position be funded? Approved subject to the following conditions: 40°' OPP Submitting Department 11 fteAtaC .4.111-/L) Chiaf Ftha no 1 °flied Date Date Human Resources Committee Chairperson Date Created 8/7/2014 5-- --/7 Date C. 1 Clerk/Human Resources Director Date PERSONNEL REQUISITION Park Maintenance II — Crew Leader The following questions are provided as guidelines to assist you in developing your rational for the position of Park Maintenance iI -- Crew Leader in the Leisure Services Department. Depending upon your situation, some questions may or may not apply. Please provide written responses to these questions as part of your preparation for meeting with the Mayor. (1) What are the key job responsibilities of this position? This position is required to maintain turf and landscape areas in parks, rights-of-way, and public properties. It is also critical in snow removal operations, recreational trail sweeping, equipment maintenance, and supervising temporary seasonal employees. (2) Can the job responsibilities of this position be assigned to other employees within the department? If no, why not? No; Other employees within the department are already overloaded with required duties. (3) How is the work of this position being accomplished now? Retirement date is May 31st. Mark Cutsforth is currently accomplishing the required tasks of this position. (4) Are the filled positions in your department currently being utilized to their maximum potential? Yes (5) How would filling this position meet the needs of your department or the City on either a short-term basis (if temporary position) or a long-term basis (if a regular position)? Filling this position on a long-term basis maximizes the work needed in City of Waterloo turf and landscape areas in parks, rights-of-way, and public properties. It is also critical in snow removal operations, recreational trail sweeping, equipment maintenance, and supervising temporary seasonal employees. (6) What cost savings or revenues, if any, would your department or the City realize if this position is filled? Cost savings of filling this position as a Park Maintenance II -Crew Leader instead of a Turf Crew Leader is $3,120/year. There will also be savings/revenues in nontraditional forms. Insurance premiums would be saved as sidewalks would be cleared of snow in a timely manner & recreational trails would be swept resulting in less chance of personal injury/law suit. Turf & grounds in parks, rights-of-way, and many city properties would be efficiently maintained resulting in a more aesthetically pleasing environment that is inviting to people spending money in Waterloo. (7) If you are paying overtime or comp time within your department to accomplish this work now, how much overtime or comp time has been paid out or earned that is directly attributable to this position and over what period of time? We are not currently paying any OT or Comp time for this position as May 31S` is day of vacancy, but as spring is quickly approaching there is a large likelihood that OT or Comp time will be needed to keep the City of Waterloo compliant with the City's Vegetation Code. (8) How has the work load or demands of your department changed in comparison to your staffing levels over the past three fiscal years? Provide statistics if possible, Over the last 3 years the workload has increased with the staffing level staying the same. For example, paved bike trails have been added requiring increased maintenance needs, levee maintenance has increased due to Core of Engineers becoming more strict in requirements, 63 north improvements & property acquisitions have increased the City's amount of turf maintenanee, and other odd maintenance increases in areas like the railroad right of way off Newell St. near Red Carpet Golf Course and the drainage ditch just north of 2672 Logan Ave. (9) If this position is not filled, what affect will it have on your department? What work will not get done? What costs will you incur? Please be as speeifie as possible. The City of Waterloo's Leisure Services dept., the mayor's office, and council members will have increased complaints of work not getting done in a timely manner. There will be delays in turf maintenance cycle in public areas resulting in grass becoming longer and violating vegetation code. Sidewalks adjacent to public properties will not be cleared of snow on a timely basis resulting in complaints and possible law suits. There will be some seasonal personnel that will not be closely supervised resulting in inefficient operations and probable complaints. (10) How do you cover the responsibilities for this position whenever the incumbent is out on vacation? The backlog of work orders increases. (11) Is it possible that the City could outsource this position to an outside agency? if so, what savings, if any, would the City realize as a result of this change? No. We do outsource some of the duties of this position now some mowing. Leisure Services does need a skeleton crew to take care of many of the departmental responsibilities — Mowing of Parks & city properties, chemical treatment of weeds, removal of snow from park sidewalks and parking lots, sweeping of recreational trails, etc.. ,This position is part of that skeleton crew and critical to Leisure Services, There would not be any monetary savings to outsourcing when all duties are considered. (12) How would you rank this position in terns of its contribution to City business in comparison with other positions repotting to you? This position ranks high. It is important that the City of Waterloo is an aesthetically pleasing and safe place to visit and live, This turf and overall landscape maintenance position assures that Waterloo's parks and public areas are safe, inviting, and places that people want to be and come back to. It is a critical position to our operation. (13) How sloes this position impact the Goals and Objectives for the City adopted by the City Council? The quality of life in Waterloo would be impacted if this position is not filled as Waterloo would have unsafe & uninviting parks, city owned rights-of-way, and public areas, Note: Forward completed questionnaire to Hrmmnan Resources Department with original copy of Personnel Requisition form.