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Approved document - 12/16/19
Clity WiterU City Clerk Use Only Finance Committee ''2/ Approval Date 1e hq Expenditi re L'reAuithorllzatfl o cri ReqLMet Form The Finance Committee of the City Council is hereby requested to authorizo the following purchase or expenditure submitted by the Airport Department to expend to pay for or purchase $ 15, 000.00 plus est. shipping costs of $ N/A Staff is requesting approval to expend $15,000 to Advance Media - New York for Social Media Marketing Services for the Airport Dept. as part of ALO's FY-20 Marketing Program. This purchase or expenditure is being made because: Will provide proven consultant and professionals to conduct an extensive social -media marketing campaign to assist ALO to drive traffic to airport during first quarter of CY-2020. Vendor selected for this purchase: Advance Media, New York Peg X Bids or written quotes were taken on this purchase, as follows: This is a preferred Airport Marketing agency with 55 airports as clients. This agency has a proven track record of success in driving more passengers to their airport clientE A trusted allie of Volaire Aviation Services (ALO & ASWG's Air Service Consultant) Bids or quotes were not taken on this purchase because: ASWG - Supports the expenditure. Iowa DOT's Aviation Bureau (Tim McClung) also approves of the expenditure to assist ALO In driving more passenger traffic to the airport. (See attachments) Prior Committee Actions (Dates): N/A Please check the following box(es) as appropriate to describe the funding for this expense: General Fund nBonds n Road Use Tax Federal/other grants X Sewer Sanitation Other (specify) Advertising Expense This expenditure is to be coded to the following budget line -item: 010 - 29 - 7700 - 1351 (Fund - Department - Activity - Account Number) (Project Code) in which the budgeted amount is nd te current available balance is R1 ully 4?� (Signature De•t( Flea • or Designee) f $ 37, 000.00 $ 31,6t bo /11/ AibitAdfrA9 /02-Io -jt Date (Signature Finance Dept. Review) Date K:\shared goodies\forms\12 10 2019 PreAuth for Advance Media - New York for Social Media Marketing Campaign (Mar 2010) City Clerk Use Only Finance Committee Approval Date City of Waterloo Expenditure Pre -Authorization. Request Form The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the Airport Department to expend $ 25, 000.00 plus est. shipping costs of $ N/A to pay for or purchase Staff is re uesting to expend $25,000 for a variety of misc. marketing rograms, to include: Radio, News rint, and other programs to promote the airport and airline at ALO for FY-20. This purchase or expenditure is being made because: Continues prior years efforts to continue the marketing, advertising and promotion of ALO and American Airlines during CY-2020. Vendor selected for this purchase: Various, see above x Bids or written quotes were taken on this purchase, as follows: NOTE: The total below does not include the $48,000 in state grant funds received from the Iowa DOT's Aviation Bureau. Bids or quotes were not taken on this purchase because: Staff will be using similar venues for the expenditure of Local and Iowa DOT Aviation Bureau Grant Funds under Iowa DOT's Air Service Sustainment program. Prior Committee Actions (Dates): N/A Please check the following box(es) as appropriate to describe the funding for this expense: • General Fund fl Bonds Road Use Tax Federal/other grants x Sewer U Sanitation. Other (specify) Advertising Expense This expenditure is to be coded to the following budget line -item: 010-29-7700- 1351 a9/ fl-776�' - /36I (Fund - Department - Activity - Account Number) , (Project Code) adoC) aro $ 37400 zit01)0 $ 3147«go4) 444 i- 1 f in which the budgeted amount is an the � rrent available balance is Resbectf 'tted ( (Signature Dept. H-ad or Designee) //..1 /J (ifLaattA Date (Signature Finance Dept. Review) //Le<3-/� Date K:\shared goodies\forms\12 11 2019 PreAuth for CY-2020 Marketing Campaign (Mar 2010) City Clerk Use Only Cty of Waterilo Hx ��ndoture PreAuth.rrllz��to©r� G Finance Committee Approval Date%0A 1 Request L1. rrn The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the Leisure Services Department to expend $ 20, 949.00 plus est. shipping costs of to pay for or purchase Equipment parts from various vendors based on price and availability of individual parts. This purchase or expenditure is being made because: To replace or repair worn out or broken parts to properly maintain the golf course mowing equipment. Strategy 4.5 Maintain city facilities that support quaility of life. Vendor selected for this purchase: various Bids or written quotes were taken on this purchase, as follows: R&R Products (Arizona), P&K Midwest (Waterloo), and Van Wall (Rock Island) Turfwerks(Johnston), each provide a price per part. Parts are being ordered from the lowest bidder per part. Bids or quotes were not taken on this purchase because: Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: General Fund Bonds 1 Road Use Tax Sewer Federal/other grants l Other (specify) This expenditure is to be coded to the following budget line -item: 010-37-4120-1569 Sanitation (Fund - Department - Activity - Account Number) (Project Code) in which the budgeted amount is $ 23,804.00 and the current available balance is $ 20,949.00 Respectf�illy submitted, C/12? 7--/7 /aid& ily0-414WI, (Signature Dept. Head or Designee) Date (Signature Finance Dept. Review) Date K:\shared goodies\forms\Winter parts order preauth Great American.xls (Mar 2010) City Clerk Use Only Finance Committee Approval Date Cty .fWWaterilo Hnpendof r< P)reAutha[a Re usE©rm The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the Leisure Services Department to expend $ 13,227.00 plus est. shipping costs of $ to pay for or purchase Architectural fees and Construction Administration of Greenbelt Lake Project This purchase or expenditure is being made because: To develop Architectural Construction Documents and provide Bid Letting and Construction Administration for Greenbelt Lake Project Vendor selected for this purchase: AHTS Architects Bids or written quotes were taken on this purchase, as follows: Bids or quotes were not taken on this purchase because: Competitive bids are not required as per chapter 26 of the Iowa Code. Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: General Fund Road Use Tax Bonds 1 Federal/other grants X Sewer Sanitation Other (specify) REAP Grant This expenditure is to be coded to the following budget line -item: 290-37-4100-2103 To Be Set Up (Fund - Department - Activity - Account Number) (Project Code) in which the budgeted amount is and the current available balance is $ _f3,297 Respectfully submitted, ,,o/tert/ /21( 47 (ALtt /,2 -wen (Signature Dept. Head or Designee) Date (Signature Finance Dept. Review) Date K:\shared goodies\forms\Expenditure Pre -Authorization (Mar 2010) Ex.:e City Clerk Use Only Finance Committee 1 �. Approval Date Gilty of Watcrdllo ditu r Prc4¼uth o vizatti cn Request Form The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the MIS Department to expend $ 2,983.53 plus est. shipping costs of $ to pay for or purchase Rapid Recovery backup appliance 10 Terabyte (TB) Maintenance Renewal. This purchase or expenditure is being made because: This is annual maintenance of storage space that is used for system backup and recovery. Vendor selected for this purchase: Dell Marketing LP X Bids or written quotes were taken on this purchase, as follows: Bids or quotes were not taken on this purchase because: Dell is the hardware vendor for our backup and recovery system. Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: X General Fund Bonds Road Use Tax • Sewer Federal/other grants Other (specify) This expenditure is to be coded to the following budget line -item: 010-01-8220-1520 (Fund - Department - Activity - Account Number) Sanitation (Project Code) in which the budgeted amount is $ 38,070.00 and the current available balance is Respectfully submitted, ek, nilLca\- I ir it- 'toil Mtatiec, (4,1eitittezi Mira (Signature pt. Head or Designee) Date (Signature Finance Dept. Review) Date $ 17,70953 623/sof K:\shared goodies\forms\Pre-Auth Dell Maintenance 10TB Appliance.xls (Mar 2010) City Clerk Use Only Finance Committee Approval Date L.7,// (i( (Cty of Waterloo [Lxpe ndoture IrDcr rauthorization Request Forrn The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the MIS Department to expend $ 1,860.00 plus est. shipping costs of $ to pay for or purchase 12 hour block of service for Laserfiche configuration and development. This purchase or expenditure is being made because: ASI has done the setup and configuration of our Laserfiche system and is familiar with our processes. This is needed for additional development of the LF system. Vendor selected for this purchase: Advanced Systems, INC, (now Gordon Flesch Co) X Bids or written quotes were taken on this purchase, as follows: Bids or quotes were not taken on this purchase because: ASI is most familiar with our system and able to make changes in an efficient manner. Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: General Fund Road Use Tax Bonds Federal/other grants • Sewer Other (specify) This expenditure is to be coded to the following budget line -item: 010-01-8220-1319 (Fund - Department - Activity - Account Number) Sanitation (Project Code) in which the budgeted amount is $ 31,061.00 I- and the current available balance is Respectfully submitted, $ 27, 867.85 c, fr-res" 124(.-lM 74/-1.” 4/0,€.2 bitLemiA (Signaturept. Head or Designee) Date (Signature Finance Dept. Review) Date /-1-0/r K:\shared goodies\forms\Pre-Auth ASI 12 Hour Block.xls (Mar 2010) City Clerk Use Only Finance Committee Approval Date 74/(( 1 Cot•Wateril �;xpenduth r e Pr!eAuthorzation ReqLnest U=0rm The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the $ NTE $2,500 plus est. shipping costs of MIS $ 4 Tyler/Automated Merchant S stem Credit Card Readers. Department to expend to pay for or purchase This purchase or expenditure is being made because: Current credit card readers are not supported by Tyler Technologies (New World ERP) nor do they utilize the new secure cards with chips. Vendor selected for this purchase: Viler Technologies / JRs Point of Sale (POS) Depot x 1 Bids or written quotes were taken on this purchase, as follows: Bids or quotes were not taken on this purchase because: This is the only reader supported by Tyler Technologies for use with New World (ERP). Each Reader is$599.00. Handling Fee $4.95, Shiping $40.39 Total should be $2,441.34 Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: x General Fund Road Use Tax Sewer Sanitation Bonds Federal/other grants Other (specify) This expenditure is to be coded to the following budget line -item: 17W-0 -woo ils4 (Fund - Department - Activity - Account Number) (Project Code) in which the budgeted amount is and the current available balance is $ /3 /y�o Respectfully submitted, 1/477),/,eAS 7,/}wt&n-FA.) (Signature Dep4. Head or Designee) Date (Signature Finance Dept. Review) lL� iZ-12- j1 -/3't� Date K:\shared goodies\forms\Pre-Auth Credit Card Reader.xls (Mar 2010) City Clerk Use Only Finance Committee Approval Date �/. Cif Waterfl Flipenoliiture ii-P)reciAusith,r zat ,u1 Request Form The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the Police Department to expend $ 1,424.00 plus est. shipping costs of $ 0.00 to pay for or purchase one year foundation care warranty for Police Department computer server. This purchase or expenditure is being made because: annual renewal for Police Department computer server, to include maintenance, parts, and labor. Vendor selected for this purchase: ACES x Bids or written quotes were taken on this purchase, as follows: Bids or quotes were not taken on this purchase because: ACES is the company that provides computer support and backup for the Police Department. Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: General Fund 1 Road Use Tax Bonds Federal/other grants Sewer Sanitation Other (specify) This expenditure is to be coded to the following budget line -item: 010-11-1105-1520 (Fund - Department - Activity - Account Number) (Project Code) in which the budgeted amount is $ ;2, and the current available balance is Respectfully submitted, e �/ 0.17 »r41xll6146:611/A /2 -fir /9 (Signdture Dept. Head or Designee) Date (Signature Finance Dept. Review) Date K:\shared goodies\forms\HPE Server warranty 2019.xtsx (Mar 2010) City Clerk Use Only Expenditure Approval Date Finance Committee 24fG7( ct f Wat er0 .cod PreAuthorkaV o n Request Form The Finance Committee of the City Council is hereby requested to authorize the following purchase or expenditure submitted by the Police Department to expend $ 2,400.00 plus est. shipping costs of $ 30.00 to pay for or purchase Ballistic shield for the police tactical unit. This purchase or expenditure is being made because: ballistic shield for the police departments tactical unit to be used during high risk incidents. Vendor selected for this purchase: Streichers x Bids or written quotes were taken on this purchase, as follows: Streicher's $2400.00 Galls $4000.00 Bids or quotes were not taken on this purchase because: Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: General Fund Bonds Road Use Tax Federal/other grants x • Sewer Sanitation Other (specify) WPD Forfeiture This expenditure is to be coded to the following budget line -item: 010-11-1150-1512 11 TRIWPDF (Fund - Department - Activity - Account Number) (Project Code) in which the budgeted amount is and the current available balance is Respectfully submitted, N. ici000a2- Cc] tfe-- 1 - 7- \ ,ta hi-, (Signature Dept. Head or Designee) Date (Signature Finance Dept. Review) Date K:\shared goodies\forms\Ballistic Sheild.xlsx (Mar 2010) City Clerk Use Only Finance Committee Approval Date ClltyofWaterloo HNperndilture AuithoroatHon Roquest The Finance Committee of the City Council is here by requested to authorize the following purchase or expenditure submitted by the SEWER $ 6,015.14 plus ext. shipping cost of $ 250.00 SATTELITE PUMPS 1 &2 REPAIR KSB K300-380 Department to expend to pay for or purchase This purchase or expenditure is being made because: SPARE PUMP REPAIR FOR BACK-UP TO SATTELITE PUMPS 1 &2. Vendor selected for this purchase: QUALITY PUMP Bids or written quotes were taken on this purchase, as follows Bids or quotes were not taken on this purchase because: QUALITY PUMP IS SOLE PROVIDER FOR PUMP REBUILD REPAIR. Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: i General Fund: Road Use Tax: X Sewer: isanitation: Bonds: Federal/other grants: • • Other(specify): This expenditure is to be coded to the following budget line -item: 520-14-5200 21 19 r5-1I (Fund - Department - Activity - Account Number) in which budgeted amount is and the current avai .IIy ubmitte gnature Dep (Project Code) $ -230, 0007OG- 100,odo ance is $ 140,523.50' ea Or Designee) 717wkliz Z.()LibitA Date (Signature Finance Dept. Review) Date Quality Pump & Control 840 I5th Street S.W. Mason City, IA 50401 Name / Address Waterloo, City of Waste Water Department 715Mulberry Street Waterloo, IA 50703-5783 Date Quote # 9/6/2019 516 P.O. No. Project Item Description Qty Cost Total KSB K300-380 repair satelite pump Part Seal kit 1 3.481.14 3,481.14 0.00 Part Oring Gasket kit I 714.00 714.00 Shon Labor To rebuild 12 110.00 1,320.00 Shop Supplies I 50.00 50.00 Trip Charge 1 450.00 450.00 Subtotal S6,015.14 Sales (5.0(3/0) so 00 Tax Total S6,015.14 City Clerk Use Only Finance Committee Approval Date City of Waterloo £xpendllthre Authorization Reqiuet Form The Finance Committee of the City Council is here by requested to authorize the following purchase or expenditure submitted by the SEWER $ 15,149.75 plus ext. shipping cost of $ 300.00 SATELLITE PUMP #1 HOMA PUMP REPAIR REBUILD KIT Department to expend to pay for or purchase This purchase or expenditure is being made because: PUMP IS SCHEDULED FOR REBUILD, LOSING GPM CAPACITY. Vendor selected for this purchase: QUALITY PUMP Bids or written quotes were taken on this purchase, as follows Bids or quotes were not taken on this purchase because: QUALITY PUMP IS SOLE PROVIDER FOR PUMP REBUILD KIT. Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: General Fund: Bonds: Road Use Tax: Federal/other grants: Sewer: Sanitation: Other(specify): This expenditure is to be coded to the following budget line -item: 520-14-5200-2119` / 5-7 ( (Fund - Department - Activity - Account Number) (Project Code) $ 2eeee 400,000 in which budgeted amount is and the current available balance is esp tf 1t bn Signature De•t. Head Or Designee) f7 $ 140, 523. 50 /it 9/3 r Date (Signature Finance Dept. Review) Date Quality Pump & Control 840 1Sth Street S. W. Mason City, IA 50401 Name / Address Waterloo, City of Waste Water Department 715 MulbLrry Street Waterloo, to 50703-5783 Date Quote # 12/5/2019 543 P.O. No. Project Item Description Qty Cost Total Holm Pump Repair Part Rebuild kit (mech. seals. bearings, oringsigaskets) 1 5,910.00 5,910.00 Part Leakage sensor 1 222.75 222.75 Part Motor 90 hp motor rewind 1 5,265.00 5,265.00 Freight Freight 1 562.00 562.00 Trip Charge return 1 500.00 500.00 Shop Labor 24 110.00 2,640.00 Shop Supplies 1 50.00 50.00 Subtotal $15.149.75 Sales (5.0%) $0.00 Tax $15.149.75 Total City Clerk Use Only Finance Committee Approval Date Cflty .c!1 VffiterUo i ��,xp idRRure A uthruzatllon ReqLnet Fornn The Finance Committee of the City Council is here by requested to authorize the following purchase or expenditure submitted by the SEWER $ 7,008.75 plus ext. shipping cost of $ 300.00 HOWARD GORDON RECIRCULATION DIGESTER PUMP Department to expend to pay for or purchase This purchase or expenditure is being made because: BACKUP REQUIRED TO HAVE ON HAND TO MAINTAIN DIGESTER TEMP CONTROL Vendor selected for this purchase: QUALITY PUMP Bids or written quotes were taken on this purchase, as follows Bids or quotes were not taken on this purchase because: ELECTRIC PUMP IS SOLE VENDOR FOR BACKUP PUMP Prior Committee Actions (Dates): Please check the following box(es) as appropriate to describe the funding for this expense: General Fund: Road Use Tax: X Sewer: Sanitation: • Bonds: Federal/other grants: Other(specify): This expenditure is to be coded to the following budget line -item: 520-14-5200-2119 (Fund - Department - Activity - Account Number) (Project Code) in which budgeted amount is and the current available balance is R eetf IIy b d, gnature Dept. Head Or Designee) $ 230,000.00 /GU, OUO $ 1407523.50 /0,53 tsitcbto /44-ft eci Date t (Signature Finance Dept. Review) Date Page: QUOTED TO: CITY OF WATERLOO 71 C M ILBERRY STREET WATERLOO, IA 50703 CONFIRM TO: JESSE GAHER TY CUSTOMER P.O. SHIP VIA JESSE GAHERTY UPS ITEM NUMBER UNIT ORDERED QUOTATION 4280 E 14th Street Des Moines IA 50313-2604 USA Telephone_ (515) 265-2222 / FAX (515) 265.8079 Toll Free 1-800-383-PUMP sww.eleetricpump.com F.O.B. ORIGIN QUOTE NUMBER: QUOTE DATE: EXPIRE DATE SALESPERSON: CUSTOMER NO: QUOTED BY: JOB LOCATION: CI7 Y OF WATERLOO WWTP 3505 EASTON AVENUE WATERLOO, IA 50702 0135260 12/9/2019 1 /9/2020 BRIAN FROST 2914323 JRF JOYCE ** QUOTE ORDER - DO NOT PAY*** TERMS Net 30 Days SHIPPED BACK ORDER PRICE AMOUNT * 50623120 * 50623270 * 50623251 *2046704501 *50523006 *4016607801 WE ARE PLEASED TO OFFER THE FOLLOWING QUOTA TION FOR REPLACEMENT HAYWARD GORDON XCSI-A SN: 285835 PUMP PAR TS EACH 2.00 0.00 HAYWARD GORDON 0-RING #120 BUNA N EACH 2.00 0.00 HAYWARD GORDON 0-RING #270 BONA N EACH 4.00 0.00 HAYWARD GORDON O-RING #251 BUNA N EACH 1.00 0.00 I-IAYWARD GORDON SLEEVE #2E PFRAME 400 SERIES EACH 1.00 0.00 HAYWARD GORDON RUBBER SLINGER EACH 1.00 0.00 HAYWARD GORDON SHAF I #2E PF. SLV TYPE 4140 ES TIMM ED LEAD TIME IS 4 TO 6 WEEKS ARO. Electric Pump is committed to supplying you, our customer, the highest quality products & service. joycefr(a electricpump.com THANK YOU, JOYCE FROHWEIN Alt return goods must have written approval from Electric Pump, Inc. before returning. Credit will not be issued without written appt oval and tf applicable there will be a Restock Fee. ABOVE PRICING EFFECTIVE FOR 30 DAYS 0.00 0.00 0.00 0.00 0.00 0.00 5.00 6.25 7.50 3,177.50 43.75 3,585.00 Net Order: Less Discount: Freieht: Sales Tax: Order'Totak 10.00 12.50 30.00 3,177.50 43.75 3,585.00 6.858.75 0.00 150.00 0.00 7.008.75 CITY OF WATERLOO Committee Communication Finance Committee Meeting: 12/16/2019 Prepared: Nancy Higby Dept. Head Signature: Kelley Felchle SUBJECT: Refunds Submitted by: Kelley Felchle, City Clerk Recommended Committee Action: Approval of the following refunds: Refund request in the amount of $94.50 for garbage collection fees paid on three vacant units located at 630 W Park Avenue. Summary Statement: These units were vacant with no garbage use during the billing period submitted. Waterloo Water Works confirmed the amount due. Expenditure Required: As indicated above Source of Funds: GARBAGE REFUND 525-15-5400 1785 Policy Issue: None Alternative: Not give the reimbursement. Background Information: ., LITKDA l ,(`rnfncil&I'in<mLeCtrmmunwatIoi ,A( auncilE'ommunicnofuncilc O! in cationv0309l5. 0arhac.)n.refunc .doe omnuuni From: Sent: To: Subject: Annette Shepherd Wednesday, December 04 2019 10:06 AM Nancy=Rigby RE: A couple of questions to start off your day.... Good morning — had a good thanksgiving — I took the week off. Ihjegards to 444 Edison — is is a commercial account and-shoulWnever had been charged for -garbage In regards to 630 W Park — She had called in regards to vacancy credit a- told her that since she had paid the bill, she would have to write a letter to the city finance department requesting a refund. At no time did I tell her she couldn't talk to my boss (Mary was not in the office that day), told her she'd have to call back She has been difficult — I assume she is really requesting a refund of $94.50 (3 units x $31.50). Annette From: Nancy Higby <Nancy.Higby@WATERLOO-IA.ORG> Sent: Wednesday, December 4, 2019 9:45 AM To: Annette Shepherd <Annette.Shepherd@WATERLOO-IA.ORG> Subject: A couple of questions to start off your day.... Hi Annette, I hope you had a nice Thanksgiving with family and friends. I'm looking for some information on a couple of refund requests. First, we received a letter from Karen Atwood (see attached) but we're not exactly sure what type of refund she is requesting, nor how she comes up with an amount of $90. Since she mentions you in the letter, I thought perhaps you could help clarify. Secondly, Amreko Holloway put in a request for a refund of $435.05. Unfortunately there was no written request explaining the reason for the refund, just a printout of the bill dates and amounts (see second attachment). He did bring a copy of his bills to the front window yesterday, but I wasn't here at the time to ask any questions. I thought the writing on the attached document looks like yours though I am not sure. In any event, are you able to tell me why we would be refunding his garbage collection fee at 444 Edison Street? Water usage is too high for a vacant property and there is no mention of a private hauler. Thanks in advance. Have a good day! utywiffy (- (7 Administrative Secretary to the City Clerk City of Waterloo, Iowa Ph:319-291-4522 Ext. 3000 Fx: 319-291-4571 Karen Atwood 902 West 8th Street Waterloo, IA 50702 319a2404904 November 22, 2019 Finance Department City of Waterloo 615 Mulberry Waterloo, IA 50703 Re: Water bill for 630 West Park Avenue Dear Sir or Madam: J During the third quarter of 2019 I had an unusual situation that resulted in a very high water bill. I was told by two employees at the Water Works that I must have a leaking stool. Three of the four apartments were vacant all three months and we had been repairing one. We checked and we did not have any leaky stools. When I told my husband about the high bill he told me he found the outside faucet had been turned on by someone which caused the high usage, although the water ran onto the grass. He shut it off in the basement to avoid such in the future. Normally when I have a vacancy 1 notify the water works and am told the amount of reduction that needs to be factored in before payment. When I did this in October, before the due date. the employee told me I was not entitled to any reduction because the water usage was too high. I was told to contact the City for resolution to the problem since the City approves sewer/garbage reductions. When I did I was told they would contact the Water Works and let me know the answer. Later I received a call from the City saying the word of the Water Works would stand and I needed to pay the bill. They (both Water Works and City) were implying that the apartments were not vacant. Following a letter to the manager and subsequent phone call from her I received a call from Annette at the Water Works telling me I had no right to speak to her boss. She said since I paid the bill she could not refund the money and I needed to send a letter to Finance Department of the City of Waterloo requesting this credit. Please refund me the credit of $90 for three vacancies for three months for 630 West Park, Waterloo. See enclosed bill for proof of payment. In the 42 years I have owned 630 West Park l have paid well over $33,600 for water, sewage and garbage. (That is figured at $200 per quarter) I understand City services. I also understand running a business with employees, which I have done for 35 years. Respect for the customer is very important. I thank you for your time and consideration of this matter. Sincerely, r 26, ye', 'rar: n Atwood r-� 0 0 W AT F” 325 Sycamore Street PC. Box 27 Waterloo, IA 50704 Customer Name: Account Number: Service Address: 1 WORKS Atwood Karen E 117920-507775 630 W PARK AVE STATEMENT OF SERVI10ES ACCOUNT SUMMARY Billing Frequency: Billing Date: Billing Due Date: Phone: (3-19) 232-6280 www. waterloowater. org Statement 1 of 2 Quarterly 9/18/2019 10/9/2019 J rWateri oo Water Works Services Water 212.89 Water Service Excise Tax 12.78 Water Works Subtotal $225.67 City of Waterloo Services Sanitary Sewer 196.56 Storm Water Fee 48.00 Garbage 121 .50 City of Waterloo Subtotal $366.06 Previous Balance Credits/Payments Deposit Payment Balance Forward 450.02 450.02 CR 0 00 $0.00 Water Works Subtotal 225.67 City of Waterloo Subtotal 366.06 Total Current Service Charges 591.73 Total Amount Due $591.73 Amount Due After J � revious Read Date 60 50-- 40- 30 20', 10± 0 O. CL U (1) Current Read Date • 0 0 0 co t n Previous Read 1,889 t n 10/09/2019 $620.68 /Di tre;17 Li-ido 6,--re OfaS Previous Read Type Current Read 1,990 Current Read Type Actual SPECIAL MESSAGES Usage (CCF) 101 J CITY OF WATERLOO Committee Communication Finance Committee Meeting: 12/16/2019 Prepared: Nancy Higby Dept. Head Signature: Kelley Felchle SUBJECT: Refunds Submitted by: Kelley Felchle, City Clerk Recommended Committee Action: Approval of the following refunds: Refund request in the amount of $270.00 for garbage collection fees paid on vacant property located at 1936 W 3`d Street. Summary Statement: These property was vacant with no garbage use during the billing period submitted. Waterloo Water Works confirmed confirmed the usage which meets the threshold allowed to waive garbage fees. Expenditure Required: As indicated above Source of Funds: GARBAGE REFUND 525-15-5400 1785 Policy Issue: None Alternative: Not give the reimbursement. Background Information: il. catiolit03 • RP. 1i.5 (\C`otlncil it nnon l rnmunic writ)i?s'C`ou!! IiL oninuioic<rlionsi Councils t)Flna! Naac.refund .dhe /i IyI mince V'JATE R LQO WAT[EELWO R 1(5 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 STATEMENT OF SERVICES Phone: (319) 232-6280 www.waterloowater.org Paee 1 of 1 Customer Name: Account Number: Service Address: Ertl John B 113014-508380 1936 W 3RD ST Billing Frequency: Billing Date: Billing Due Date: Quarterly 06/02/2017 06/23/2017 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal 6 tit It 319- 6,/r) it...ea 04. race _5" 04(bitt efr-nar $25.20 $1.77 $26.97 $42.75 $8.25 $27.00 $78.00 341 /2_ Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 06/23/2017 $104.97 -$104.97 $26.97 $78.00 $104.97 $104.97 $110.13 Se C -Cte5 Air 03 CO D L 1,3 A-7-Ea La e ti Seer7 o Previous Read Date Current Read Date Previous Read 02/21/2017 05/19/2017 868 Previous Read Type Current Actual 868 Current Read Type Usage (CCF) . Actual 0 Please detach and return the bottom portion with your payment. See reverse side for additional information MAKE CHECKS PAY TO: WATERLOO WA P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 WP R I<5 Account Number: 113014-508380 Total Amount Due: 104.97 Amount Due After : 110.13 Billing Due Date: 06/23/2017 Amount Enclosed: REMIT TO: I WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side VV AT F IZLOO WAT 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 Customer Name: Account Number: - Service Address: Ertl John B 113014-508380 1936 W 3RD ST WORKS STATEMENT OF SERVICES Billing Frequency: Billing Date: Billing Due Date: Quarterly 08/30/2017 09/21/2017 Phone: (319) 232-6280 www.waterloowater.org Page 1 of 1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $25.20 $1.77 $26.97 $42.75 $8.25 $27.00 $78.00 CHARGE SMMARY Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 09/21/2017 $104.97 -$104.97 $26.97 $78.00 $104.97 $104.97 $110.13 1 Previous Read Date Current Read Date Previous Read Previous Read Type Current Read current ReadType Usage (CCF) 05/19/2017 08/18/2017 868 Actual 868 Actual 0 Please detach and return the bottom portion with your payment. See reverse side for additional information rkt WATERLOO WATEE3WO RKS ass - MAKE CHECKS PAYE TO: lag P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 ADD ES Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 Account Number: 113014-508380 Total Amount Due: 104.97 Amount Due After : 110.13 Billing Due Date: 09/21/2017 Amount Enclosed: 1110111111.110MREMIT TO: WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side \'VATFRLOO \aIjEiyv1ORKS 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 Customer Name: Account Number: Service Address: Ertl John B 113014-508380 1936 W 3RD ST STATEMENT OF SERVICES :car..-r_a....��-�_ ACC+ UNT SUMMARY Billing Frequency: Quarterly Billing Date: 11/30/2017 Billing Due Date: 12/21/2017 Phone: (319) 232-6280 www.waterloowater.org Page 1 of 1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $25.20 $1.77 $26.97 $42.75 $8.25 $27.00 $78.00 CHARGE SDMARY Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 12/21/2017 $104.97 -$104.97 $26.97 $78.00 $104.97 $104.97 $110.13 • Previous Read Date Current Read Date Previous Read 08/18/2017 11/17/2017 868 Previous Read Type Actual 4 3.5 ►L 3 0- - 2 a 1.5 m 1 D 0.5 0 IS 011 co L�o r Current Read 868 Current Read Type Actual Usage (CCF) 0 SPECIAL ESSS Please detach and return the bottom portion with your payment. See reverse side for additional information WATERLOO VVATEWORKS P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 DRESSEE: Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 Account Number: 113014-508380 Total Amount Due: 104.97 Amount Due After : 110.13 Billing Due Date: 12/21/2017 Amount Enclosed: REl1TTO: WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side WATE R LOQ WALLW_O RI<S 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 Customer Name: ccount Number: ervice Address: Ertl John B 113014-508380 1936 W 3RD ST STATEMENT OF SERVICES ACCOUNT SUMMARY Billing Frequency: Billing Date: Billing Due Date: Quarterly 03/01/2018 03/22/2018 Phone: (319) 232-6280 www.waterloowater.org Paee 1 of 1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $27.70 $1.94 $29.64 $42.75 $8.25 $27.00 $78.00 CHARGE SUMMARY Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 03/22/2018 $104.97 -$104.97 $29.64 $78.00 $107.64 $107.64 $112.93 1 Previous Read Date Current Read Date Previous Read 11/17/2017 02/20/2018 868 Previous Read Type Actual Current Read 868 4 3.5 Li-% 3 2.5 �• 2 � 1• ci 1 cn 0.5 0 NC. Current Read Type Actual Usage (CCF) 1 SPECIAL MESSA111111111111111111111111111 Please detach and return the bottom portion with your payment. See reverse side for additional information MAKE CHECKS PAYABLE TO: W AT E R 0 0 ,, ;P\ ivi E P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 ADDRESSEE::.. - - ----.=.:. 1111111.1110111111001 \'VORKS Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 Account Number: 113014-508380 Total Amount Due: 107.64 Amount Due After : 112,93 Billing Due Date: 03/22/2018 Amount Enclosed: WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side V1/ATFII R LOO \wayQRKS 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 STATEMENT OF SERVICES Phone: (319) 232-6280 www.waterloowater.org Page 1 of 1 ustorner Name: ccount Number: ervice Address: Ertl John B 113014-508380 1936 W 3RD ST ACCOUNT SUNIMPTRY Billing Frequency: Billing Date: Billing Due Date: Quarterly 06/04/2018 06/25/2018 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $27.70 $1.94 $29.64 $42.75 $8.25 $27.00 $78.00 Er Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 06/25/2018 $107.64 -$107.64 $29.64 $78.00 $107.64 $107.64 $112.93 Previous Read Date Current Read Date Previous Read Previous Read Type Current Read Current Read Type Usage- (CCF) 02/20/2018 05/21/2018 868 Actual 868 Actual 0 .its 41111.111111111e SPECIAL MESSAGES Please detach and return the bottom portion with your payment. See reverse side for additional information MAKE CHECKS PAYABLE TO: WATERL 00 WA P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 WORKS Account Number: 113014-508380 Total Amount Due: 107.64 Amount Due After : 112.93 Billing Due Date: 06/25/2018 Amount Enclosed: EMIT TO WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side WATERLOO WA1EEY'QRKS 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 ustomer Name: ccount Number: ervice Address: Ertl John B 113014-508380 1936 W 3RD ST STATEMENT OF SERVICES Billing Frequency: Billing Date: Billing Due Date: Quarterly 08/30/2018 09/21/2018 Phone: (319) 232-6280 www.waterloowater.org Page 1 of 1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $27.70 $1.67 $29.37 $42.75 $8.25 $27.00 $78.00 CHARGE SUMARY Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 09/21/2018 $107.64 -$107.64 $29.37 $78.00 $107.37 $107.37 $112.66 Pne revious Read Date Current Read Date Previous Read 05/21/2018 08/20/2018 868 Previous Read Type Actual Current Read 868 Current Read Type Actual Usage (CCF) 0 Please detach and return the bottom portion with your payment. See reverse side for additional information W/\TE RLOO WA P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 WORKS Account Number: 113014-508380 Total Amount Due: 107.37 Amount Due After : 112.66 Billing Due Date: 09/21/2018 Amount Enclosed: WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side /ATERLOO wNWPRK5 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 Customer Name: Account Number: Service Address: Ertl John B 113014-508380 1936 W 3RD ST STATEMENT OF SERVICES Billing Frequency: Billing Date: Billing Due Date: Quarterly 11/30/2018 12/21/2018 Phone: (319) 232-6280 www.waterloowater.org Page 1 of 1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $27.70 $1.67 $29.37 $42.75 $8.25 $27.00 $78.00 Pit CHARGE SLMARY Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 12/21/2018 $107.37 -$107.37 $29.37 $78.00 $107.37 $107.37 $112.66 L -Previous Read Date Current Read Date Previous Read Previous Rea,a.Type Current Read Current Read Type Usage (CCF) 08/20/2018 11/19/2018 868 Actual 868 Actual 0 bus SPECIAL MESSAGES Please detach and return the bottom portion with your payment. See reverse side for additional information MAKE CHECKS PAYABLE TO: WATERLOO WAT WORKS t.wmtapemiTr P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 Account Number: 113014-508380 Total Amount Due: 107,37 Amount Due After : 112.66 Billing Due Date: 12/21/2018 Amount Enclosed: REMIT TO: WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side \'V t\' F R L (1)0 \A/A'T' E'. R \'V 0 R KS 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 ustomer Name: ccount Number: ervice Address: Ertl John B 113014-508380 1936 W 3RD ST STATEMENT OF SERVICES Billing Frequency: Billing Date: Billing Due Date: Quarterly 03/04/2019 03/25/2019 Phone: (319) 232-6280 www.waterloowater.org Page 1 of 1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $29.10 $1.75 $30.85 $45.00 $8.25 $27.00 $80.25 EL a CHARGE SUMMARY Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 03/25/2019 isms- $Zo7.37 -$Zo7.37 $30.85 $80.25 $111.10 $111.10 $116.57 Previous Read Date Current Read Date Previous Read 11/19/2018 02/20/2019 868 Previous Read Type Actual Current Read 869 Current ---Read Type Actual Usage (CCF) 1 f Please detach and return the bottom portion with your payment. See reverse side for additional information 1111111111111.E._CHECKS PAYE TO: -3tagstect WORI<S A AT 17— 11., L. 0 0' Yt d _..E._ P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 MIIIIIIMMMlrADDRESSEE: Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 Account Number: 113014-508380 Total Amount Due: 111.10 Amount Due After : 116.57 Billing Due Date: 03/25/2019 Amount Enclosed: WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 u Please check box if contact information requires updating and indicate the change(s) on reverse side \/\/ATERL9O.AT:\9 R KS 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 Customer Name: Account Number: Service Address: Ertl John B 113014-508380 1936 W 3RD ST STATEMENT OF SERVICES AMMMOML Billing Frequency: Quarterly Billing Date: 05/31/2019 Billing Due Date: 06/21/2019 Phone: (319) 232-6280 www.waterloowater.org Page 1of1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $29.10 $1.75 $30.85 $45.00 $8.25 $27.00 $80.25 CHARGE SUMMARY Previous Balance Credits/Payments Water Works Subtotal City of Waterloo Subtotal Total Current Service Charges Total Amount Due Amount Due After 06/21/2019 $111.10 -$111.10 $30.85 $80.25 $111.10 $111.10 $116.57 1 r Previous Read Date Current Read Date Previous Read 02/20/2019 05/16/2019 869 Previous Read Type Actual Current Read 869 Current Read Type Actual Usage (CCF) 0 4 3.5 0 1 f Please detach and return the bottom portion with your payment. See reverse side for additional information W AT F R 0 0 ... P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 INS?R EE: Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 VORKS Account Number: 113014-508380 Total Amount Due: 111.10 Amount Due After : 116.57 Billing Due Date: 06/21/2019 Amount Enclosed: avars WATERLOO WATER WORKS P.O. BOX 27 WATERLOO, IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side \AJA JEi RI_ 0H )ti CND V IH 325 Sycamore Street P.O. Box 27 Waterloo, Iowa 50704 • Customer Name: Account Number: Service Address: Ertl John B 113014-508380 1936 W 3RD ST Al R 1<5 STATEMENT OF SERVICES Billing Frequency: Billing Date: Billing Due Date: Quarterly 08/29/2019 09/20/2019 Phone: (319) 232-6280 www.waterloowater.org Page 1 of 1 Waterloo Water Works Services Water Water Service Excise Tax Water Works Subtotal City of Waterloo Services Sanitary Sewer Storm Water Fee Garbage City of Waterloo Subtotal $29.10 $1.75 $30.85 $47.25 $12.00 $27.00 $86.25 Previous Balance Credits/Payments -$111.10 Water Works Subtotal $30.85 City of Waterloo Subtotal $86.25 Total Current Service Charges $117.10 Total Amount Due $117.10 Amount Due After 09/20/2019 $122.87 Previous Read Date Current Read Date Previous Read Previous Read Type Current Read Current Read Type Usage (CCF) 05/16/2019 08/21/2019 869 Actual 869 Actual 0 SPECIAL M SSAGES Please detach and return the bottom portion with your payment. See reverse side for additional information alailikill.AKE CHECKS PAYABLE TO: ASI VV A1_00 WAT F R W 0 R 1<5 P.O. Box 27 Waterloo, Iowa 50704 Phone: (319) 232-6280 ADDRESSEE: Ertl John B 535 Brentwood Ave Waterloo, IA 507015003 Account Number: 113014-508380 Total Amount Due: 117.10 Amount Due After : 122.87 Billing Due Date: 09/20/2019 Amount Enclosed: WATERLOO WATER WORKS P.O. BOX 27 WATERLOO. IOWA 50704 Please check box if contact information requires updating and indicate the change(s) on reverse side