HomeMy WebLinkAboutSignix-Customer Agreement-5/26/2020 (3)
Customer Agreement
This CUSTOMER AGREEMENT (“Agreement”) is made and entered into effective as of this ____
day of _______________, 20__ (the “Effective Date”) by and between _______________________, with
a principal address located at ____________________________________________________________
(“Customer”) and SIGNiX, Inc., a Delaware corporation with a principal address located at 1110 Market
Street, Suite 402 Chattanooga, TN 37402 (“SIGNiX”). SIGNiX and Customer may be collectively referred
to as the “Parties” or individually as a “Party.”
WHEREAS, SIGNiX operates an Internet-based hosted identity authentication, digital signature,
electronic notarization, and document workflow solution that allows Authorized Users and designated
signing parties to sign documents online (the “Service”), located at https://signix.net (the “Website”); and
WHEREAS, the Parties hereto desire to enter into an Agreement whereby Customer may access
and use the Service;
NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, and
other good and valuable consideration, the receipt and legal sufficiency of which are hereby
acknowledged, SIGNiX and Customer, intending to be legally bound, agree as follows:
1. Acceptance of Terms and Conditions. The terms and conditions set forth in this Agreement govern
Customer’s use of the Service. By accessing or using the Service, Customer agrees to be bound by
this Agreement and to pay the fees set forth in the Fee Schedule attached hereto.
2. Definitions. In addition to the other capitalized terms set forth in this Customer Agreement, the
following terms shall have the following meanings (whether capitalized or not):
a. "Agreement" means this Customer Agreement, the Fee Schedule, and the Terms of Use.
b. "Authorized User" means an individual natural person, whether Customer or an
employee, agent, or other representative of the Customer who is registered with SIGNiX
and who has been authorized by Customer to access and use the Service.
c. “Data” means any information provided, submitted, or input to the Service by a
Customer, Authorized User, or Signer, including documents, contact information, identity
authentication or verification information, and any other information related to a
Transaction.
d. “eNotaryDoX” means an additional MyDoX capability to enable electronic notarization of
e-signed documents.
e. “FLEX API” means a solution which enables integration with Customer’s selected
platform.
f. "Identity Authentication Levels" means the alternative methods for authenticating an
individual’s identity using the Service, as reflected in the Fee Schedule and the Terms of
Use.
g. "MyDoX” means Customer’s ability to access the Website from an Authorized User's
personal computer in order to upload a document, prepare it for execution utilizing digital
signatures, and submit the Transaction, which results in an email notification to each
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signing and notarizing party and, as appropriate, e-notarization using the Service.
h. “PharmaDoX” means an additional MyDoX capability to comply with Food and Drug
Administration (FDA) regulations pertaining to e-signatures found in Title 21 CFR Part 11.
i. "Service" means SIGNiX's hosted identity authentication, digital signature, electronic
notarization, and document workflow solution that allows Authorized Users and
designated signing parties to sign documents online. The Service includes MyDoX,
eNotaryDoX, FLEX API, PharmaDoX, and TaxDoX.
j. “TaxDoX” means an additional MyDoX capability to comply with IRS regulations
pertaining to e-signatures.
k. “User" means the individual designated by Customer or an Authorized User to access and
use the Service in accordance with this Agreement.
l. "Terms of Use" means the terms of use of the Website, currently located at
https://www.signix.com/terms-of-service.
m. “Transaction” means a set of one or multiple documents that can be e-signed,
acknowledged, or reviewed by one or multiple Signers and submitted for execution
through the Service, regardless of whether any or all documents are executed by any or
all Signers.
3. Service Subscription.
a. SIGNiX hereby grants Customer a limited, nonexclusive, nontransferable right to access
and use the Service in accordance with the terms of this Agreement. Customer is not
granted any rights other than those specifically set forth in this Agreement.
b. Notwithstanding anything in this Agreement to the contrary, and although SIGNiX does
not actively monitor content or Data in the Service, SIGNiX may, at any time and without
prior notice, suspend use of the Service or remove or disable any content as to which
SIGNiX is made aware of a cause for reasonable concern as to its use or content. SIGNiX
will use reasonable commercial efforts to provide Customer notice of any such suspension
or disablement in advance, or as soon as reasonably practicable thereafter.
4. SIGNiX Not a Party to Any Agreement Executed Using the Service. Except with respect to this or
other agreements to which both SIGNiX and Customer are Parties, Customer understands and
acknowledges that its use of the Service shall not be construed to make SIGNiX a party to any
agreement executed using the Service.
5. Compliance with Laws and Regulations; Consumer Transactions.
a. The proper use of the Service is sufficient to meet the legal requirements of the Electronic
Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic
Transaction Act (UETA). Certain laws or regulations may impose special requirements
with respect to electronic transactions involving a specific industry or one or more
individual "consumers." These may include, among other things, requirements that the
consumer consent to the method of contracting and that the consumer be provided with
a copy, or access to a copy, of a paper or other non-electronic, written record of the
transaction.
b. SIGNiX assumes no responsibility to determine whether any particular Transaction
involves a consumer, nor does SIGNiX have any responsibility to:
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i. obtain any consent(s) or to determine if any consent(s) has been withdrawn;
ii. provide any information or disclosures in connection with any attempt to obtain
any consent(s);
iii. update or correct any information or disclosures previously given;
iv. provide any copies, or access to copies, for all Transactions, consumer or
otherwise, except and unless expressly provided in the Terms of Use; or
v. otherwise comply with any special requirements applicable to consumers.
c. Customer expressly undertakes to determine whether a consumer is involved in any
Transaction utilizing the Service, and if so, to comply with all legal requirements on the
documents (or their formation) utilized in the Transaction. Customer further
acknowledges that:
i. various regulatory and governmental agencies may have promulgated specific
regulations that apply to electronic signatures and electronic records;
ii. certain types of agreements and documents are excepted from electronic
signature laws, such that they cannot be legal formed by electronic signatures;
and
iii. SIGNiX assumes no responsibility to determine whether any particular document
is an exception to applicable electronic signature laws, is subject to any particular
agency promulgations, or whether it can be legally formed by electronic
signatures.
I.
6. Customer Responsibilities.
a. Customer shall ensure that it and all of its Authorized Users using the Service under
Customer’s account comply with all of Customer’s obligations under this Agreement, and
Customer acknowledges that it is responsible for their acts and omissions relating to this
Agreement as though the acts and omissions were those of Customer.
b. Customer shall use commercially reasonable efforts to prevent unauthorized access to or
use of the Service and notify SIGNiX promptly of any such unauthorized access or use.
c. Customer shall use the Service solely in accordance with all applicable foreign and
domestic laws and government regulations.
d. Customer shall, upon notice, provide permission to SIGNiX, which is not to be
unreasonably withheld, to use Customer’s logo and name on the Website and in blog
entries.
e. Customer shall be solely responsible for the nature and content of all materials, works,
Data, statements, and other visual, graphical, written, or audible communications of any
nature submitted by any Authorized User, and further agrees not to knowingly use the
Service:
i. to effect, facilitate the storage or transmission of, or communicate any message
or material that is SPAM, defamatory, harassing, libelous, tortious, pornographic,
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harassing, threatening, or obscene;
ii. in a way that violates or infringes upon the rights of any third party, including
those pertaining to: contract, intellectual property, privacy, or publicity, or that
may otherwise be unlawful or give rise to civil or criminal liability (other than
contractual liability of the parties under documents sent using the Service);
iii. in any manner that is likely to damage, disable, overburden, or impair the Service
or interfere in any way with the use of the service by others;
iv. in any way that constitutes or encourages conduct that could constitute a criminal
offense; or
v. use or allow the use of the Service by anyone located in, under the control of, or
a resident or national of a U.S. embargoed country or territory.
f. Customer shall not, and shall not permit others to, directly or indirectly:
i. use the Service other than as provided for herein;
ii. attempt to remove from the Website, download, copy, recreate, disassemble,
modify, translate, reverse engineer, decompile, or otherwise attempt to derive
source code or any trade secret from or about the Service, or create any
derivative work therefrom;
iii. remove, alter or obscure any copyright or other proprietary notices utilized by
SIGNiX in connection with the Service;
iv. sell, rent, lease, license, sublicense, transfer, distribute, or otherwise make any
portion of the Service available for access by third parties except as expressly
provided in this Agreement;
v. use the Service for purposes other than Customer's legitimate business purposes;
vi. allow access to the Service by any direct competitor of SIGNiX;
vii. allow access or use the Service to develop or operate any product or service
intended to be offered to a third party in competition with the Service; or
viii. use the Service to send unsolicited mass mailings outside its organization,
including all Commercial Electronic Marketing Messages as defined in The
Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM)
Act.
7. SIGNiX Website Context/Security; Ratification of Terms of Use.
a. Customer acknowledges and agrees that the Service shall function solely as a conduit for
the receipt, storage, processing, and transmission of Data related to the Service.
Customer further agrees that as between it and SIGNiX, Customer shall have complete
responsibility for any claim by any person or entity that any Data was unlawfully or
improperly delivered, received, stored, processed, copied, adapted, reproduced,
published, used, transmitted or divulged, and any other similar claims arising out of
proper or improper use of the Service through any method by Customer's employees or
customers.
b. Customer agrees that the Terms of Use may be updated or modified from time to time by
SIGNiX. SIGNiX will notify Customer of any such updates or modifications by updating the
“Last Updated” date at the beginning of the Terms of Use. Customer shall be bound by
such revised Terms of Use thirty (30) days after the “Last Updated” date.
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8. Payment and Failure to Pay.
a. Customer will pay SIGNiX the applicable charges for the Service, as set forth in the
attached Fee Schedule. Any charges for identity authentication and e-notarization will be
billed monthly in arrears. All other charges will be billed in advance. Payment shall be
made by credit card, electronic funds transfer pursuant to the Automated Clearing House
(“ACH”) Agreement or wire transfer, to be signed and delivered with this Agreement as
authorized on the Customer billing information and authorization. In addition, Customer
shall pay all federal, state, and local sales, use, transaction value added, and similar taxes
or impositions based upon or arising out of its use of the Service. BY COMPLETING THE
CUSTOMER REGISTRATION FOR THE SERVICE, CUSTOMER AUTHORIZES SIGNiX OR ITS
AGENT TO BILL CUSTOMER’S CREDIT CARD OR ACH CUSTOMER’S BANK ACCOUNT FOR
THE APPLICABLE SERVICE CHARGES, ANY AND ALL APPLICABLE TAXES, AND ANY OTHER
CHARGES CUSTOMER MAY INCUR IN CONNECTION WITH THE USE OF THE SERVICE. EACH
TIME CUSTOMER USES THE SERVICE, OR ALLOWS OR CAUSES THE SERVICE TO BE USED,
CUSTOMER REAFFIRMS THAT SIGNiX IS AUTHORIZED TO CHARGE CUSTOMER’S CREDIT
CARD OR ACH CUSTOMER’S BANK ACCOUNT. In the event there are insufficient funds in
Customer’s bank account following an initial debit attempt, SIGNiX will issue a written
late payment notice, will charge Customer a thirty-five dollar ($35.00) late fee, and the
late payment will accrue interest at the rate of one and a half percent (1.5%) per month
(eighteen percent (18%) per annum) or the maximum amount allowed by law, if less.
SIGNiX reserves the right to correct any errors or mistakes that it makes even if it has
already requested or received payment.
b. If SIGNiX does not receive payment from Customer’s credit card provider or bank,
Customer shall immediately pay all amounts due upon demand. SIGNiX may take such
additional actions as it deems appropriate, including but not limited to terminating this
Agreement or suspending performance of the Service.
9. Price Adjustments. SIGNiX reserves the right to adjust pricing for fees and services contained on
the Fee Schedule upon sixty (60) days’ notice to the Customer, but no more frequently than once
every twelve (12) months. Price increases will not exceed five percent (5%) annually.
10. Ownership of Data and SIGNiX Intellectual Property.
a. The Data is and shall at all times remain the sole and exclusive property of Customer, and
Customer warrants and represents to SIGNiX that Customer has the right to use such
Data. Customer grants SIGNiX the right to transmit, process, store, or disclose the Data:
(i) to provide the Services to Customer; (ii) to comply with any request of a regulatory or
governmental authority; and (iii) as otherwise may be required by law.
b. The Service and any modifications, translations, adaptations, upgrades, and
enhancements thereto are and shall at all times remain the sole and exclusive property
of SIGNiX. The Service (including but not limited to MyDoX, eNotaryDoX, FLEX API,
PharmaDoX, and TaxDoX), and the Website are protected by copyright and other
intellectual property laws and international treaties. Customer shall neither own nor
hereby acquire any claim or right of ownership in or to the Service nor create any
derivative works therefrom.
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11. Information Processing Errors. In the event of processing errors caused by Customer, an
Authorized User’s submission of inaccurate or incomplete Data, or other causes for which SIGNiX
is not responsible, SIGNiX will use commercially reasonable efforts to correct such error upon
written notice from, and at the expense of, Customer.
12. Term. The initial term of this Agreement shall be three (3) years from the Effective Date (the
"Initial Term") and shall renew automatically for successive one (1) year periods (each, a “Renewal
Term”), unless otherwise terminated by either Party in accordance with Section 13(a). The annual
fee for each additional year in the Initial Term and for each Renewal Term shall be due and payable
on the first and second anniversary of the Effective Date and on the first day of each Renewal
Term. Upon renewal, SIGNiX is hereby authorized to charge the Customer’s credit card or deduct
the amount due from Customer's bank account.
13. Termination.
a. This Agreement may be terminated by either Party:
i. at the end of the Initial Term or any Renewal Term upon the provision of written
notice at least sixty (60) days prior to the end of the Initial Term or Renewal Term
(as the case may be); or
ii. upon breach by the other Party of any material term contained herein and its
failure to provide evidence of cure of same within thirty (30) days after receipt of
notice from the non-breaching Party describing the material breach.
b. Upon Customer’s termination of this Agreement for any reason not provided for in
Section 13(a), Customer shall, at the time of such termination, pay to SIGNiX fifty percent
(50%) of the annual fee(s) remaining under the Initial Term or Renewal Term, as the case
may be. This subsection shall not limit any other rights or remedies available to SIGNiX
under this Agreement.
14. Data Storage. Data will be stored and available to Customer for a period of ninety (90) days after
a final digital signature is affixed to any document (“Storage Period”), after which time the
respective Data may be immediately purged by SIGNiX in accordance with SIGNiX’s normal
business practices. Customer is solely responsible for retaining all necessary copies of Data: (i)
prior to a request by Customer that SIGNiX purge any Data; or (ii) at the end of the Storage Period.
Customer understands and acknowledges that SIGNiX will not be liable for any issue related to or
arising from the unavailability of any Data after completing a purge of the SIGNiX database or
cloud-based storage in accordance with this Section 14.
15. Warranties and Disclaimers.
a. Customer Infringement Warranty. Customer represents and warrants that, to the best of
its knowledge, all information, business concepts, business processes, or specifications
supplied by Customer hereunder do not infringe upon any patent, trademark, copyright,
trade secret, or other intellectual property right of any third party enforceable in the
United States.
b. SIGNiX Infringement Warranty. SIGNiX warrants that, to the best of its knowledge, the
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SIGNiX Service and the use thereof, does not infringe upon or misappropriate any
copyrights, trademarks, or patents, or other intellectual property rights of any third party
enforceable in the United States.
c. SIGNiX Service Warranty. SIGNiX warrants to Customer that SIGNiX will use reasonable
commercial efforts to deliver the Service in a timely manner and in accordance with the
Terms of Use. Because the Service involves conveying information provided to SIGNiX by
other sources, SIGNiX cannot, and will not, for the fee charged for the Service, be an
insurer or guarantor of the accuracy or reliability of the Service or the data contained or
accessed in various databases by SIGNiX.
THE EXPRESS WARRANTIES IN THIS SECTION 15 ARE THE ONLY WARRANTIES SIGNiX HAS GIVEN
THE CUSTOMER WITH RESPECT TO THE SERVICE. SIGNiX MAKES NO OTHER REPRESENTATION OR
WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED IN FACT OR BY OPERATION OF LAW, WITH
RESPECT TO ANY MATTER WHATSOEVER, AND EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, OR
FITNESS FOR A PARTICULAR PURPOSE, AND DOES NOT WARRANT ANY OF THE FOLLOWING: (i)
THE SERVICE IS OR WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET CUSTOMER’S
REQUIREMENTS; (ii) THE SPEED WITH WHICH CUSTOMER WILL BE ABLE TO CONNECT TO THE
WEBSITE OR ACCESS THE SERVICE; (iii) THAT CUSTOMER WILL EXPERIENCE NO DATA LOSS OR
WEBSITE DOWNTIME; (iv) ALL SERVICE ERRORS WILL BE CORRECTED.
16. Limitation of Liability.
a. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCLUDING THE
EXCEPTIONS SPECIFIED IN SECTION 16(b), EACH PARTY AGREES THAT THE OTHER PARTY'S
TOTAL LIABILITY FOR ANY OR ALL OF SUCH PARTY'S LOSSES OR INJURIES FROM THE
OTHER PARTY'S ACTS OR OMISSIONS UNDER THIS AGREEMENT, REGARDLESS OF THE
NATURE OF THE LEGAL OR EQUITABLE RIGHT CLAIMED TO HAVE BEEN VIOLATED, SHALL
NOT EXCEED THE LICENSE FEES PAID OR PAYABLE BY CUSTOMER TO SIGNiX UNDER THIS
AGREEMENT DURING THE PRIOR THREE (3) MONTHS. IN NO EVENT SHALL EITHER PARTY
BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL,
PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES (INCLUDING BUT NOT LIMITED TO
DAMAGES TO BUSINESS REPUTATION, LOST BUSINESS, OR LOST PROFITS), WHETHER
FORESEEABLE OR NOT AND HOWEVER CAUSED, EVEN IF SUCH PARTY KNEW OR SHOULD
HAVE KNOWN OF THE POSSIBILITY THAT SUCH DAMAGES MIGHT ARISE, AND EVEN IF
DIRECT DAMAGES DO NOT SATISFY A REMEDY.
b. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO: (i) DAMAGES INCLUDED
IN AN AWARD AGAINST EITHER PARTY RESULTING FROM A CLAIM FOR WHICH A PARTY
IS INDEMNIFIED UNDER THE TERMS OF THIS AGREEMENT; (ii) EITHER PARTY’S BREACH OF
ITS CONFIDENTIALITY OBLIGATIONS UNDER THIS AGREEMENT; OR (iii) ANY CLAIMS BASED
ON A WILLFUL VIOLATION OF EITHER PARTY’S PROPRIETARY RIGHTS.
17. Indemnification by SIGNiX.
a. SIGNiX will indemnify and hold harmless Customer against all third party claims, actions
and demands (collectively “Claims”) brought against Customer including, without
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limitation, judgments, settlements and reasonable costs and expenses, including
reasonable attorney’s fees, incurred by the Indemnified Party and solely resulting from a
breach by SIGNiX of Section 15(b) of this Agreement; provided, however, that SIGNiX will
not be responsible for alleged infringement that is due to the combination of the Service
with goods or services provided by third parties.
b. In the event of a Claim alleging SIGNiX's breach of the provisions of Section 15(b), SIGNiX
may, at its option and expense, procure for the Indemnified Party the right to: (i) continue
using such intellectual property; (ii) modify the intellectual property to make it non-
infringing; or (iii) substitute intellectual property of similar capability.
c. SIGNiX's obligations under this Section 17 are conditioned upon the Indemnified Party’s
providing to SIGNiX: (i) prompt written notice of any Claim for which indemnification is
sought; (ii) complete control of the defense and settlement of such Claim if requested by
SIGNiX; and (iii) assistance and cooperation in such defense as SIGNiX may reasonably
request, provided that SIGNiX shall promptly reimburse the reasonable out-of-pocket
expenses incurred by the Indemnified Party.
18. Indemnification by Customer. Customer shall, at its expense, indemnify and defend SIGNiX against
any Claims incurred or suffered by SIGNiX as a result of any breach by Customer of this Agreement.
19. Confidential Information.
a. Each party acknowledges that it may become acquainted with the confidential or proprietary
data of the other party in connection with the performance of this Agreement. “Confidential
Information” shall mean: (i) for SIGNiX, information concerning the Service, SIGNiX's pricing,
and SIGNiX's business methods and techniques; (ii) for Customer, the Data and information
concerning Customer's procedures and methods; and (iii) for either Party, any commercially
sensitive information whose secrecy is valued by such Party. Each Party agrees to hold each
other's Confidential Information in confidence using the same standards as it applies to its
own Confidential Information, to refrain from disclosing same to any third parties, and to use
same only as authorized hereunder. Such restrictions shall remain in effect during the term
of this Agreement and for a period of two (2) years after termination of this Agreement for
any reason. One Party's Confidential Information shall not be used or disclosed by the other
Party for any purpose except as necessary to implement or perform this Agreement, or except
as required by law, provided that the other Party is provided notice and given a reasonable
opportunity to obtain a protective order. The Party receiving such Confidential Information
(the "Receiving Party") shall limit its use of and access to the Confidential Information of the
disclosing Party (the "Disclosing Party") to only those of its employees whose responsibilities
require such use or access, and who are bound by the terms of this Section 19(a). The
Receiving Party shall be liable for any breach of this Agreement by any of its employees or any
other person who obtains access to or possession of any of the Disclosing Party's Confidential
Information from or through the Receiving Party.
b. SIGNIX acknowledges that Customer may be subject to various privacy laws and regulations,
including the Gramm-Leach-Bliley Act of 1999 (15 U.S.C. § 6801 et seq.), the Fair and Accurate
Credit Transaction Act of 2003, and the California Online Privacy Protection Act of 2003,
including Securities and Exchange Commission Regulation S-P, and that Customer is required
to obtain certain undertakings from SIGNIX with regard to the privacy, use, protection, and
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destruction of nonpublic personal financial information of Customer, or its customers and
their clients or prospective clients, including Users and Authorized Users. Therefore,
notwithstanding anything to the contrary contained in this Agreement, SIGNIX agrees that: (i)
it shall not disclose or use any Customer Data (as defined below) except to the extent
necessary to carry out its obligations under this Agreement; (ii) it shall not disclose Customer
Data to any third party, including, without limitation, its third party service providers except
to the extent necessary to carry out SIGNIX's obligations under this Agreement; (iii) it shall
maintain, and shall ensure, all third parties approved under subsection maintain, effective
information security measures to protect Customer Data from unauthorized disclosure or use;
and (v) it shall provide Customer with information regarding such security measures upon the
reasonable request of Customer and promptly provide Customer with information regarding
any failure of such security measures or any security breach related to Customer Data. For
the purposes of this Agreement, "Customer Data" means the nonpublic personal information
(as defined in 15 U.S.C. § 6809(4)) of Customer, Authorized Users, and Users received by
SIGNIX in connection with the performance of its obligations under this Agreement.
Notwithstanding the foregoing, SIGNiX shall be entitled to comply with a lawful subpoena
subject to the notice provision in subsection (a) above.
20. Equitable Remedies. Both Parties acknowledge that breach by Customer of Section 10(b) or a
breach by either Party of Section 19 would result in irreparable harm to the other Party for which
monetary damages alone would be an insufficient remedy. Thus, although nothing in this section
will prohibit pursuit of any remedies available against any Party under applicable law (which shall
be cumulative with those remedies set forth herein), both Parties specifically agree that, in the
event of any threatened or actual breach of any such terms by either Party, the other Party shall
be entitled to seek injunctive relief, specific performance, equitable accounting, or other similar
remedy from a court of competent jurisdiction.
21. Relationship of Parties. Nothing contained in this Agreement shall be construed to create a
partnership, agency, joint venture, or employer/employee relationship between the Parties.
Neither Party has the authority to assume or create any obligation or responsibility, express or
implied, on behalf of, or in the name of, the other Party or to bind such other Party in any way.
Each Party shall be responsible for wages, taxes, withholding, insurance (including, without
limitation, workman's compensation), and hours and conditions of employment of its personnel
during the term hereof.
22. Force Majeure. Neither Party hereto shall be responsible for any failure or delay in the
performance of its obligations under this Agreement due to a Force Majeure event. A Force
Majeure event means, in relation to either Party, any event or circumstance beyond the
reasonable control of that Party, including if such failure is caused by acts of God, fire, explosion,
flood, epidemic, strikes, revolutions, war or threat of war, acts of terrorism, national emergency,
riot or other civil disturbance, governmental action, acts or failures to act of governmental
authorities, governmental laws or regulations, lack or failure of electrical or telecommunications
facilities, including, without limitation, failure of the public Internet, or any other events or
circumstances not within the reasonable control of the Party affected, whether or not dissimilar
to any of the foregoing; provided, however, that the Party suffering such delay notifies the other
Party of the delay within a reasonable period after it learns of the delay. A Party affected by the
Force Majeure event shall immediately notify the other Party in writing of the event, giving
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sufficient details thereof and the likely duration of the delay. The affected Party shall use
commercially reasonable efforts to recommence performance of its obligations under this
Agreement as soon as reasonably possible. A Force Majeure event shall not suspend an obligation
of a Party to make payment under this Agreement for work performed.
23. Dispute Resolution. Except for disputes arising from a misappropriation or misuse of either
Party’s proprietary rights or a breach of Section 19, the Parties will attempt in good faith to resolve
any controversy or claim arising out of or relating to the terms of this Agreement, promptly
through negotiation and mediation. If the matter is not resolved within sixty (60) days of initiation
of mediation, or if any Party fails or refuses to participate in the mediation, the controversy or
claim shall be finally settled by binding arbitration as follows:
a. There shall be one arbitrator, selected by agreement of the Parties. Failing agreement on
the selection, the arbitrator shall be selected in the manner determined by the American
Arbitration Association (AAA).
b. The arbitrator shall determine the matters in controversy in accordance with the internal
laws of the State of Delaware, without giving effect to the principles of conflict of laws
thereof. The arbitrator shall have no jurisdiction to award punitive damages. Any award
in such arbitration shall be in writing, specify the factual and legal basis therefore, and
shall be final and binding upon the Parties. Judgment upon the award may be entered in
any court having jurisdiction thereof.
c. The costs of mediation or arbitration (including any required travel and lodging expenses
incurred by the mediator or arbitrator) shall be borne by the non-prevailing party as
determined by the mediator or arbitrator.
24. Governing Law and Jurisdiction. THIS AGREEMENT SHALL BE CONSTRUED AND ENFORCED IN
ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE APPLICABLE TO AGREEMENTS MADE
AND TO BE PERFORMED SOLELY THEREIN, WITHOUT GIVING EFFECT TO PRINCIPLES OF CONFLICTS
OF LAWS PROVIDED, HOWEVER, THAT THE TERMS OF ANY APPLICABLE LAW NOW OR HEREAFTER
ENACTED THAT IS BASED ON OR SIMILAR TO THE UNIFORM COMPUTER INFORMATION
TRANSACTIONS ACT DRAFTED BY THE NATIONAL CONFERENCE OF COMMISSIONERS ON
UNIFORM STATE LAWS SHALL NOT APPLY.
25. Feedback. SIGNiX shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable,
perpetual license to use or incorporate into the Service any suggestions, enhancement requests,
recommendations, or other feedback provided by Customer, including Authorized Users, relating
to the operation of the Service.
26. General.
a. This Agreement is severable, such that the invalidity of any term of this Agreement shall
not affect the validity of any other term. Any such invalid term shall be subject to partial
enforcement to the maximum extent permitted under applicable law.
b. This Agreement (excluding Terms of Use and Fee Schedule) may not be modified or
amended except by a written instrument setting forth such amendment which is signed
by the Parties and specifically states that it modifies or amends this Agreement.
c. The headings contained in this Agreement are for convenience only and shall not be
deemed to be a substantive part of this Agreement.
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d. This Agreement shall inure to the benefit of and be binding upon the Parties, their
successors and assigns, and it may not be assigned by either Party without the prior
written consent of the other Party.
e. The failure by a Party to insist upon strict performance of any provision hereof shall not
constitute a waiver of such provision.
f. All waivers must be in writing to be enforceable hereunder.
g. Third-party software and services providers are subject to change, discontinuation or
replacement by providers offering similar services.
h. All notices pursuant to this Agreement shall be in writing and made via hand delivery,
certified mail, or overnight delivery via a commercially respected courier service to the
address listed in the heading of this Agreement or at such other address as a party may
provide to the other in writing.
i. SIGNiX shall have the right to issue a press release announcing execution of this
Agreement with Customer.
[Signatures on Following Page]
SIGNiX Customer Agreement
012020
Page 12
IN WITNESS WHEREOF, the duly authorized representatives of each of the Parties hereto have executed
this Agreement as of the day and year first written above.
___________________________
By:
(Signature)
Name:
Title:
Date: ___________________________
SIGNIX, INC.
By:
(Signature)
Name: Jay Jumper
Title: President/CEO
Date: __________________________
SIGNiX Customer Agreement
012020
Page 13
SIGNiX Fee Schedule
MyDoX™ User License Pricing:
● A SIGNiX MyDoX™ License is required for anyone creating and sending documents for signature
or someone who needs visibility and access for management and reporting purposes.
● Transaction volume must be purchased separately. Transaction limits can be pooled among all
users.
● Transactions expire 12 months after purchase date.
● License and Transaction quantities purchased cannot be decreased during the Initial Term or a
Renewal Term.
● Annual pricing for licenses and additional Transactions is reflected below.
MyDoX™
Price per User License Price per Transaction
$120/year $3.00
Minimum Purchase Requirements:
User Licenses: 5 Transactions: 500
All Accounts Include:
● Web Support
● Webinar Training
● PKI based digital signatures
● Mobile Signing
● TotalAudit ™ Audit Trail
● Carbon Copy Feature
● Unlimited Reusable Templates
● Multiple Authentication Methods
● Work Groups (limit 1 per 5 users)
● MassMailer™
● Flexible Notification Schedule
● Flexible Standard Email Message
● Optional Signatures
● Tamper Evident Seal
● Self-Guided Signing Experience
● Check Boxes
● Radio Buttons
● Text Boxes
● Mandatory and Optional Tasks
● DocPreview™
● ReadyDoX™
Volume Discounts:
User Licenses Transactions
25+ 5% 2,500+ 10% $2.70
50+ 10% 5,000+ 20% $2.40
100+ 15% 10,000+ 30% $2.10
250+ 20% 25,000+ 40% $1.80
500+ 25% 50,000+ 50% $1.50
1,000+ 30% 100,000+ 60% $1.20
Licenses and annual Transaction volume cannot
be decreased during the term of the agreement.
250,000+ 70% $0.90
500,000+ 80% $0.60
SIGNiX Customer Agreement
012020
Page 14
FLEX API™ License Pricing:
● A SIGNiX FLEX API™ License is required for any organization creating Transactions through web
services API calls.
● Transaction volume must be purchased separately.
● Transactions expire 12 months after purchase date.
● License and Transaction quantities purchased cannot be decreased during the Initial Term or a
Renewal Term.
● Annual pricing for licenses and additional Transactions is reflected below.
FLEX API™
Level 1 Level 2 Level 3
● API Access
● Test & Production Accounts
● Support
● 20 Hours Integration
Consult
● Real time Push Notifications
● Access to Development
Community
Everything from Level 1
plus…
● Custom Wizard Colors
● Custom Wizard Logo
● Custom Signing Colors
● Custom Signing Logo
Everything from Level 2 plus…
● Custom Email Language
● Custom ‘Help’ Destination URL
● Custom Signing Domain
● Custom Browser Page Title
● Access to AJAX API
$3,600/year $7,200/year $12,000/year
Transactions start at $3.00 Transactions start at $2.85 Transactions start at $2.70
Transaction Volume Discount Table:
Number of Transactions Discount Level 1 Price Level 2 Price Level 3 Price
2,500+ 10% $2.70 $2.57 $2.43
5,000+ 20% $2.40 $2.28 $2.16
10,000+ 30% $2.10 $2.00 $1.89
25,000+ 40% $1.80 $1.71 $1.62
50,000+ 50% $1.50 $1.43 $1.35
100,000+ 60% $1.20 $1.14 $1.08
250,000+ 70% $0.90 $0.86 $0.81
500,000+ 80% $0.60 $0.57 $0.54
SIGNiX Customer Agreement
012020
Page 15
Account Preference Add-Ons:
Prices expressed as annual fees
Account Preference MyDoX™ FLEX API™
PharmaDoX™ $120/user $3,600
eNotaryDoX™ $180/user $4,800
Signer's Personal Document Center $900 $900
Custom Consent Language $1,200 $1,200
Tamper Proof Sealed Documents $900 $900
International SMS Capability $900 $900
Custom Colors and Logo $1,200 N/A
Email Suppression $500* $500*
Single Sign On $2,100 $2,100
21 CFR 11 Validation Pack $7,200 $7,200
Upload Signer Attachments N/A $1,200
*One-time fee.
Identity Authentication Options:
• Basic – (Email Only) No Charge
• Basic – (Email with Submitted Questions) No Charge
• SMS Text Code – (Sent to Mobile #) $0.25/attempt
• KYC – (Know Your Customer: Uses external source to provide identity vetting) $0.75/attempt
• KBA – (Knowledge-Based Authentication) $1.50/attempt
NOTE: Charges for authentication will be billed monthly in arrears.
Professional Services $200/hour
Professional Services for customization or integration into current Customer systems. Fees for special
customization would be based upon Customer requirements and can be provided in a final scope of
work.
SIGNiX Training and Support Services
● “Train the Trainer”/Corporate Administrator Training Session: One 90-minute in-depth training
session for up to 10 Users. Additional “Train the Trainer” sessions are offered for $200/session.
● Ongoing Customer Support: Access for Corporate Administrators to contact SIGNiX via email and
phone.
IN THE EVENT OF A CONFLICT BETWEEN THIS FEE SCHEDULE AND A FULLY EXECUTED ORDER FORM,
THE ORDER FORM SHALL GOVERN.
Order Form
Company:
Address:
SIGNiX, Inc.City, State:
1110 Market Street Suite 402 Name:
Chattanooga, TN 37402 Email:
www.signix.com Phone:
Item Description Qty Price Billed Amount Due
MyDoX™ 6.00 $120.00 Annually 720.00$
Transaction Limit Minimum Transactions 500.00 $3.00 Annually 1,500.00$
-$
-$
-$
-$
TOTAL 2,220.00$
Quoted pricing is valid 30 days after Prepared Date listed below.
Authorized Signature:Date:
Printed Name:
Upon signature by customer and submission to SIGNiX, this order form shall become legally binding unless
this order form is rejected by SIGNiX for any of the following reasons: (1) the signatory below does not
have the authority to bind customer to this order form, (2) changes have been made to this order form
(other than completion of the purchase order information and signature block), or (3) the requested
purchase order information or signature is incomplete or does not match our records or the rest of this
order form. Subscriptions are non-cancelable before their order end date. This order form is governed by
the terms of the SIGNiX Customer Agreement.
319-291-4323
Prepared for:
City of Waterloo
715 Mulberry Street
Waterloo, Iowa 50703
Kelley Felchle
Kelley.felchle@waterloo-ia.org
Prepared by Joshua Curry 5/27/2020 Page 1
2020-05-27 04:16:28 PM GMTSession StartedUnknownSession IdW/1211/17256EBB8FE/9C031A66Remote IP Address184.174.186.211User AgentMozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/81.0.4044.138 Safari/537.362020-05-27 04:32:56 PM GMTTransaction Accepted by SignixASantana7003Document Set Id17256efe98e:-6459:-21222f6e:2x4e0kTransaction IdMyDoX........2020-05-27 12:32:56:098SponsorsignixService TypeSDDDCSubmitterAlexis SantanaSubmitter Emailasantana@signix.comRolesignixRef IdASantana7003PartiesParty NameParty IdKelley FelchleJay JumperDocumentsDocument IdDocument RefIdDocument TitlePDF:17256efe98e:-7e4b:-21222f6e:2x4e0kSIGNiX CustomerAgreement_January_2020 (1)PDF:17256efe98e:-7e0a:-21222f6e:2x4e0kCity of Waterloo OrderFormSubmitting Agent2020-05-27 04:32:57 PM GMTEmail SentASantana7003Session IdW/1211/17256EBB8FE/9C031A66
EmailParty NameKelley FelchleEmail Address ToKELLEY.FELCHLE@WATERLOO-IA.ORGEmail Address From"Signix Online Signatures"<noreply@signixmail.com>BodyDear Kelley Felchle,Thank you for choosing SIGNiX! Yourdocuments are available online forviewing and signing.To access your documents, clickhere:https://www.signix.net/enter.jsp?m=102&i=NuMPANOnPNmHXRxp76TzNNIf you have any questions, pleasecontact Alexis Santana atasantana@signix.com.ReasonPickUp link generated for P012020-05-27 04:33:27 PM GMTSession StartedUnknownSession IdW/1212/17256FB473A/428E772BRemote IP Address209.222.82.232User AgentMozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0;SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)2020-05-27 04:33:51 PM GMTSession StartedUnknownSession IdW/1219/17256FBA3B4/4B67EA24Remote IP Address24.149.10.32User AgentMozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.183622020-05-27 04:34:13 PM GMTEsign Consent AcceptedKFelchle9295Session IdW/1219/17256FBA3B4/4B67EA24
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Signer CertificateSubject Distinguished NameEMAIL=support@signix.com,CN=SIGNiX Signature Authority,O=SIGNiX,Inc.,L=Chattanooga,ST=Tennessee,C=USIssuerCN=GlobalSign CA 3 forAATL,O=GlobalSign nv-sa,C=BESerial Number16460765842177622529205850786
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To Be Signed DocumentDocument IdDocument RefIdDocument TitleDigestPDF:17256efe98e:-7e0a:-21222f6e:2x4e0kCity of WaterlooOrder FormAlgorithm IdSHA-512Value6ujEPAMF+h74z10f+wAhy5RYM5hTCoDVuBOE5ItNTYdEBdlHr7AjGqrV37opnUOJVNhMTOyw3kNXlfevHDVjxw==Signed DocumentDocument IdDocument RefIdDocument TitleDigestPDF:17256efe98e:-7e0a:-21222f6e:2x4e0kCity of WaterlooOrder FormAlgorithm IdSHA-512ValueW2pa1DFKTa+j9Do9cAZKYBiraQaaEGQmYvjZONzeTuPg0/ImnRUyA97yoxwo7UpZN8vgKTiAktQJbpV9Aehy/A==2020-05-27 04:38:02 PM GMTEmail SentKFelchle9295
Session IdW/1219/17256FBA3B4/4B67EA24EmailParty NameKelley FelchleEmail Address ToKELLEY.FELCHLE@WATERLOO-IA.ORGEmail Address From"Signix Online Signatures"<noreply@signixmail.com>BodyDear Kelley Felchle,Thank you for submitting yourelectronic signature.This confirms that you completed thefollowing online transaction on Wednesday, May 27, 2020 at 12:38PM (Eastern).For Document Set: City of Waterloo-SIGNiX Agreement (MyDoX)You read and signed SIGNiXCustomer Agreement_January_2020(1).You read and signed City of WaterlooOrder Form.To re-access the system and viewyour document(s), visit:https://www.signix.net/enter.jsp?m=102&i=NuMPANOnPNmHXRxp76TzNNIf you have any questions, pleasecontact Alexis Santana atasantana@signix.com.ReasonThank you mail for completing task for P012020-05-27 04:38:02 PM GMTEmail SentKFelchle9295
Session IdW/1219/17256FBA3B4/4B67EA24EmailParty NameJay JumperEmail Address Tojjumper@signix.comEmail Address From"Signix Online Signatures"<noreply@signixmail.com>BodyDear Jay Jumper,Thank you for choosing SIGNiX! Yourdocuments are available online forviewing and signing.To access your documents, clickhere:https://www.signix.net/enter.jsp?m=102&i=DaxaGtUcnQlrw0DPzwSdimIf you have any questions, pleasecontact Alexis Santana atasantana@signix.com.ReasonPickUp link generated for P022020-05-27 04:38:28 PM GMTDocument SignedKFelchle9295Session IdW/1219/17256FBA3B4/4B67EA24Signature TypePDF Certifying SignatureDate Signed2020-05-27 16:38:27.674 GMTSignature Policy ID1.3.6.1.4.1.6693.4.2.20Field IdParty Name
Signer CertificateSubject Distinguished NameEMAIL=support@signix.com,CN=SIGNiX Signature Authority,O=SIGNiX,Inc.,L=Chattanooga,ST=Tennessee,C=USIssuerCN=GlobalSign CA 3 forAATL,O=GlobalSign nv-sa,C=BESerial Number16460765842177622529205850786
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To Be Signed DocumentDocument IdDocument RefIdDocument TitleDigestPDF:N/AAudit TrailAlgorithm IdSHA-512ValueknIZksAuxBtwUKA2um0zvz4lsntXbnYe01KJrFD0Fa/IRYidW4BOkk1R7xXNV68SMuvdh8NoVylzzi7aIU27Dg==Signed DocumentDocument IdDocument RefIdDocument TitleDigestPDF:N/AAudit TrailAlgorithm IdSHA-512ValuesMos3/DMie+H77GLrjeo/Ph+6wrD7S2jVor+1v3GF71sO7F6K4bwJG5K2n88OYG2lq46ztqoUL01Ikw2F2CMFQ==2020-05-27 04:41:29 PM GMTUser Entered PINKFelchle9295Session IdW/1219/17256FBA3B4/4B67EA24TypeCredential
AuthoritysignixParty NameKelley FelchleMethod IdPIN2020-05-27 05:22:39 PM GMTSession StartedUnknownSession IdW/1219/17257284FD6/8EDCA299Remote IP Address24.149.10.32User AgentMozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.183622020-05-27 05:22:50 PM GMTUser Entered PINKFelchle9295Session IdW/1219/17257284FD6/8EDCA299TypeCredentialAuthoritysignixParty NameKelley FelchleMethod IdPIN2020-05-27 07:09:08 PM GMTSession StartedUnknownSession IdW/1215/1725789CF79/CBE9E73ERemote IP Address184.174.186.211User AgentMozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:75.0) Gecko/20100101Firefox/75.02020-05-27 07:09:19 PM GMTEsign Consent AcceptedJJumper5641Session IdW/1215/1725789CF79/CBE9E73EService TypeSelectOneClick2020-05-27 07:09:20 PM GMTUser Entered PINJJumper5641Session IdW/1215/1725789CF79/CBE9E73ETypeCredentialAuthoritysignixParty NameJay Jumper
Method IdPIN2020-05-27 07:09:49 PM GMTSignature Creation AuthorizedJJumper5641Session IdW/1215/1725789CF79/CBE9E73EAuthorization MethodNoneParty NameJay JumperSigner IdJJumper5641Field IdSignature_1590596893001DocumentsDocument RefIdDocument TitleSIGNiX CustomerAgreement_January_2020 (1)Reason InfoReason Field IdReasonChosen By2020-05-27 07:09:50 PM GMTDocument SignedJJumper5641Session IdW/1215/1725789CF79/CBE9E73ESignature TypeAuthority CertifiedDate Signed2020-05-27 19:09:49.931 GMTSignature Policy ID1.3.6.1.4.1.6693.4.2.10Field IdSignature_1590596893001Party NameJay Jumper
Signer CertificateSubject Distinguished NameEMAIL=support@signix.com,CN=SIGNiX Signature Authority,O=SIGNiX,Inc.,L=Chattanooga,ST=Tennessee,C=USIssuerCN=GlobalSign CA 3 forAATL,O=GlobalSign nv-sa,C=BESerial Number16460765842177622529205850786
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To Be Signed DocumentDocument IdDocument RefIdDocument TitleDigestPDF:17256efe98e:-7e4b:-21222f6e:2x4e0kSIGNiX CustomerAgreement_January_2020 (1)Algorithm IdSHA-512ValuejnPYTTXA2gXC6/1hLyEgsK/wC+gqNZW21jaEu7+8icdN8kUkSIkEvr9oGa74wf5nE7qnldF+cu/7I2GjhTNLxQ==Signed DocumentDocument IdDocument RefIdDocument TitleDigestPDF:17256efe98e:-7e4b:-21222f6e:2x4e0kSIGNiX CustomerAgreement_January_2020 (1)Algorithm IdSHA-512Values0337/nrgHqClN8osGmDkkbshTMjI90d8y8JgiBe39wOsXTlTsjzYHlKS1h1wsNNPfuqlSeRglmsLl6QL0jHaQ==2020-05-27 07:09:51 PM GMTEmail SentJJumper5641Session IdW/1215/1725789CF79/CBE9E73E
EmailParty NameJay JumperEmail Address Tojjumper@signix.comEmail Address From"Signix Online Signatures"<noreply@signixmail.com>BodyDear Jay Jumper,Thank you for submitting yourelectronic signature.This confirms that you completed thefollowing online transaction on Wednesday, May 27, 2020 at 3:09PM (Eastern).For Document Set: City of Waterloo-SIGNiX Agreement (MyDoX)You read and signed SIGNiXCustomer Agreement_January_2020(1).You were able to read City ofWaterloo Order Form.To re-access the system and viewyour document(s), visit:https://www.signix.net/enter.jsp?m=102&i=DaxaGtUcnQlrw0DPzwSdimIf you have any questions, pleasecontact Alexis Santana atasantana@signix.com.ReasonThank you mail for completing task for P022020-05-27 07:09:51 PM GMTEmail SentJJumper5641Session IdW/1215/1725789CF79/CBE9E73E
EmailParty NameEmail Address Toasantana@signix.comEmail Address From"Signix Online Signatures"<noreply@signixmail.com>BodyDear Alexis Santana,The transaction named below hasbeen completed by all parties and isavailable for your processing.Document Set Name: City ofWaterloo- SIGNiX Agreement(MyDoX)To access this document set, clickhere:https://www.signix.net/enter.jsp?m=102&i=pchRVE1Qed1vKT0XSJ44GpReasonDocument Set is Complete: City of Waterloo- SIGNiX Agreement (MyDoX)2020-05-27 07:09:51 PM GMTEmail SentJJumper5641Session IdW/1215/1725789CF79/CBE9E73E
EmailParty NameKelley FelchleEmail Address ToKELLEY.FELCHLE@WATERLOO-IA.ORGEmail Address From"Signix Online Signatures"<noreply@signixmail.com>BodyDear Kelley Felchle,The transaction named below hasbeen completed by all parties and isavailable for your download.Document Set Name: City ofWaterloo- SIGNiX Agreement(MyDoX)To re-access the system and viewyour document(s), visit:https://www.signix.net/enter.jsp?m=102&i=NuMPANOnPNmHXRxp76TzNNIf you have any questions, pleasecontact Alexis Santana atasantana@signix.com.ReasonDocument Set is Complete: City of Waterloo- SIGNiX Agreement (MyDoX)2020-05-27 07:09:52 PM GMTEmail SentJJumper5641Session IdW/1215/1725789CF79/CBE9E73E
EmailParty NamesignixEmail Address Tonewclients@signix.comEmail Address From"Signix Online Signatures"<noreply@signixmail.com>BodyHello from Signix!Attached are the fully executeddocuments of the followingtransaction:Document Set Name: City ofWaterloo- SIGNiX Agreement(MyDoX)If you have any questions, pleasecontact Alexis Santana atasantana@signix.com.NOTE: If you are viewing this emailon an iPad or iPhone, tapping on thefiles below may not provide you withan accurate representation of thefinal signed documents. Pleasedownload the free Adobe Reader appon the App Store athttps://itunes.apple.com/app/adobe-reader/id469337564?mt=8 or viewthis email on a PC or Mac. For moreinformation, please visithttp://www.signix.com/viewing .ReasonDocument set sent to the parties on the CC list2020-05-27 07:09:52 PM GMTTransaction CompletedJJumper56412020-05-27 07:10:24 PM GMTSession StartedUnknownSession IdW/1215/172578AF6F1/6C700487Remote IP Address209.222.82.235
User AgentMozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0;SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)2020-05-27 07:14:45 PM GMTSession StartedUnknownSession IdW/1213/172578EF222/A09C7FF2Remote IP Address24.149.10.32User AgentMozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML,like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.183622020-05-27 07:14:58 PM GMTUser Entered PINKFelchle9295Session IdW/1213/172578EF222/A09C7FF2TypeCredentialAuthoritysignixParty NameKelley FelchleMethod IdPIN