HomeMy WebLinkAboutUS Cellular wireless communication services - 5/18/2020DocuSign Envelope ID: 0F17E37E-CBOB-470B-8510-2094E0FDEE65
Business
U.S. Cellular
Business Customer Service Agreement prepared for:
BCSA 8/2019
City of Waterloo, Iowa
Submitted by:
Jennifer Hilleshiem
319-404-6625
Jennifer.hilleshiem@uscellular.com
CONFIDENTIAL
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DocuSign Envelope ID: OF17E37E-CBOB-470B-8510-2094E0FDEE65
BUSINESS CUSTOMER SERVICE AGREEMENT
THIS BUSINESS CUSTOMER SERVICE AGREEMENT including all
Exhibits attached hereto (this "Agreement"), dated May 21 st, 2020 (the "Effective Date"),
is by and between USCC Services, LLC on behalf of its operating licensed affiliate doing
business as U.S. Cellular in the Home Market ("USCC"), and City of Waterloo, IA. on
behalf of its employees and permitted subsidiaries and affiliates ("Customer").
WHEREAS, Customer desires to purchase wireless telecommunication services
and equipment from USCC; and
WHEREAS, USCC is willing to provide Customer with wireless
telecommunication services and equipment in accordance with the provisions and
conditions set forth herein.
NOW, THEREFORE, the parties agree as follows:
1. DEFINITIONS.
(a) "Equipment" means wireless telephone, data, and other similar
devices and ancillary devices or accessories purchased by Customer from
USCC, otherwise provided to Customer by USCC for use in connection
with Service, or approved in writing by USCC for use in connection with
Service(s).
(b) "Home Market" means the market in which the USCC switch, to
which your account is assigned at the time your service is established, is
located.
(c) "Service(s)" means each and every wireless service (including,
without limitation, telecommunication, voice, and data services) and
Business Solutions Services that USCC provides directly or indirectly to
Customer.
2. PROVISION OF SERVICE.
(a) USCC shall provide and Customer shall purchase Service and
Equipment pursuant to the terms and conditions set forth in this Agreement.
This Agreement shall govern and control the provision of Service and any
purchase of Equipment or other transaction.
(b) Service is available to Equipment only when such Equipment is
within the operating range of Service as set forth in USCC's standard
coverage maps. The standard coverage maps are attached hereto as
Exhibit A. Such maps may be updated periodically by USCC. For greater
coverage detail and for the most up to date coverage maps, Customer may
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refer to uscellular.com/coverage. Service is furnished for Customer's use
only. Customer may not resell Service to third parties.
(c) At least 50% of Customer's monthly voice usage on each line of
Service must be used in USCC's licensed markets. No more than 500 MB
of Customer's data usage in any month on each line of Service may be used
in USCC's non -licensed markets.
(d) USCC may impose usage or service limits, suspend service or block
certain categories of transmissions in its sole discretion to protect its
customers or its business. Customer may not use the service for any
unlawful, improper, harassing or abusive purpose or in such a way that
interferes with USCC's network, business operations, employees or
customers.
(e) Business Solutions Services. Business Solutions Services is a
subset of Services. Business Solutions Services consists of Internet of
Things ("IoT") and Value Added Services ("VAS"). IoT and VAS are
Services where data is transmitted over USCC's network between or among
devices (including wireless devices, modems, computer servers, or other
machines) and between devices and application servers in the cloud with
limited to no manual administration, supervision, or intervention and which
may or may not require additional Equipment. If Customer utilizes any
Business Solutions Services, the requirements for use of such Services
including data rates, equipment, and service -specific terms and conditions,
shall be set forth in Exhibit B. Business Solutions Services are also
governed by any applicable third party terms and conditions. Business
Solution Services may require third party equipment, third party services
such as software -as -a -service ("SAAS"), and/or the acceptance by
Customer of third party end -user license agreements. USCC makes no
warranties, representations, or other statements regarding such third party
equipment, agreements, or services and Customer agrees that it may only
use such third party equipment or services that are approved by USCC for
use on its network. USCC may prohibit standard wireless devices and
equipment from being activated on IoT lines.
(f) Wireless Priority Service. USCC is under contract with CSRA Inc.
("CSRA"), the Federal Government's Priority Telecommunications
Services contractor, to provide call data for a user's Wireless Priority
Service ("WPS") calls and Government Emergency Telecommunications
Service ("GETS") calls to CSRA and the Department of Homeland Security
Office of Emergency Communications for the purpose of evaluating service
performance and protecting against fraudulent or unlawful use. If and when
Customer uses WPS or GETS, Customer consents to USCC providing
Customer's call data for WPS or GETS calls, as applicable, to these parties
and for this purpose.
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(g) Services offered by USCC may be subject to specific terms and
conditions. Those additional terms and conditions are included in the
applicable brochure or material for that specific Service and are
incorporated herein and made a part of this Agreement.
3. EQUIPMENT.
(a) USCC will sell Equipment to Customer at the prices set forth in
Exhibit B or Exhibit E for each new line of Service activated by Customer
and each Eligible Upgrade. An "Eligible Upgrade" means Customer's first
upgrade of wireless handset Equipment for a line of Service after
completing 24 months of Service on such line. Except for Eligible
Upgrades and new activations, all other purchases or upgrades of wireless
handset Equipment shall be at full retail price.
(b) Certain Equipment may be purchased utilizing installment plan
pricing. Equipment eligible for installment plan pricing and the applicable
pricing is set forth in Exhibit E. Customer will be required to execute a
separate Retail Installment Contract for Equipment purchases made with
installment plan pricing.
(c) At Customer's option, Customer may change the Service plan for
any of its then -existing Equipment to any other Service plan set forth on
Exhibit B or Exhibit D, provided that such Equipment is compatible with
the chosen Service plan.
(d) For Business Solutions Services, Customer may only utilize
Equipment sold by or otherwise provided by USCC, or in the case of
Equipment that is obtained directly from a third party, only Equipment that
is approved by USCC for use on its network. USCC reserves the right to
revoke any previous approval for Equipment and to refuse to provide
Service(s) for any customer -owned Equipment at any time and for any
reason in its sole discretion.
4. CUSTOMER SUPPORT.
USCC will provide Customer with customer support as set forth in
Exhibit C.
5. RATES AND CHARGES.
(a) Customer shall pay for Service and Equipment at the rates set forth
in this Agreement. Customer shall also pay applicable additional fees and
charges including, without limitation, regulatory cost recovery charges
(e.g., Universal Service Fund, Enhanced 911, and Wireless Number
Portability), surcharges, and taxes. Customer acknowledges that such
additional fees and charges are subject to change without prior notice.
USCC will measure and bill voice Service usage in one -minute increments,
and each partial minute of usage will be rounded up and billed as a full
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minute. USCC may bill Customer for calls that are not completed but ring
longer than 59 seconds. For completed calls, Customer will be billed from
the time Customer pushes the "send" button until the call is terminated.
(b) The business address (not the billing address if different) will be
deemed to be the primary place of use of Service for all Equipment for the
purposes of calculating certain taxes, surcharges and fees. Customer agrees
to inform USCC of any changes to the business address. That business
address must always be within USCC's licensed markets.
(c) If Customer desires to purchase any Services and/or Equipment
offered by USCC for which rates and charges are not set forth in this
Agreement then upon request from Customer, USCC may provide to
Customer a written offer setting forth the applicable rates and charges
therefor. If Customer accepts the rates and charges, USCC shall provide
the Services and/or Equipment and the provision of such shall be controlled
by the terms of this Agreement.
6. BILLING AND PAYMENT.
(a) USCC shall bill Customer on a monthly basis for all amounts due
hereunder. Billing for some calls made/received by Customer outside of
Customer's Home Market may occur after the close of the regular billing
cycle. Typically this occurs when Customer makes/receives calls late in the
billing cycle outside of the Home Market such as when Customer is roaming
on another carrier's network or is making/receiving calls on a USCC
network other than the Home Market. When this occurs, the minutes used,
and associated charges, will be applied against Customers monthly calling
plan in the month that the usage appears on the bill rather than the month
the calls actually occurred.
(b) USCC may charge a late fee of 18% per annum for any amount not
paid when due. Except where prohibited by law, USCC may charge a
processing fee of up to $5.00 on any credit balance due upon termination of
Service for any reason. Customer agrees that it may be charged a collection
fee if the account is referred to a third party agency for collection. The
collection fee will be assessed up to the maximum amount permitted by
applicable law. Customer agrees to reimburse USCC for all costs
(including, without limitation, reasonable attorneys' fees, collection fees
and similar expenses) incurred by USCC in connection with the collection
of amounts due from Customer hereunder.
7. COVERAGE.
Customer acknowledges that Service may be interrupted or unavailable due
to atmospheric or topographical conditions, governmental regulations or
orders, or system capacity limitations. Representations of coverage by
USCC or its agents are not guarantees. Customer also acknowledges that
Business Solutions Services may be interrupted or unavailable due to the
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failure of third party suppliers or the termination of one of more third party
supplier relationships.
8. TERM AND TERMINATION.
(a) Term. Unless terminated earlier as provided herein, the initial term
of this Agreement shall commence as of the Effective Date and shall expire
two years thereafter (the "Initial Term"). The term of this Agreement shall
renew thereafter for successive thirty -day terms (each a "Renewal Term")
unless either party notifies the other party in writing of its intent not to
renew this Agreement, and such notice is provided at least thirty days prior
to the expiration of the Initial Term or the then -current Renewal Term, as
the case may be. The Initial Term and any subsequent Renewal Terms shall
collectively be known as the "Term".
(b) Termination. Either party (the "Non -defaulting Party") may
terminate this Agreement if the other party (the "Defaulting Party"): (i) is
or becomes insolvent; (ii) makes an assignment for the benefit of creditors,
or a receiver is appointed to take charge of all or any part of the Defaulting
Party's assets or business; (iii) is the subject of a bankruptcy, whether
voluntary or involuntary; or (iv) materially breaches any of its obligations
under this Agreement, and such breach is not cured within ten days after the
Non -defaulting Party notifies the Defaulting Party in writing of such breach.
Additionally, USCC may terminate this Agreement at any time if it ceases
to provide Service in Customer's Home Market. Monthly recurring charges
for Services shall be prorated to coincide with the termination date and
depending on the type of Service and usage incurred during the month of
termination, such a proration may result in Customer incurring overage
charges.
(c) Early Termination Fees. If this Agreement is terminated for any
reason during the Term other than for a breach by USCC or due to USCC
ceasing to provide Service in Customer's Home Market, Customer may be
assessed an early termination fee ("ETF"). Customer's request to port any
number will be considered notice to USCC to terminate Service
immediately. The ETF shall be $150.00 per line for basic phones, modems,
hotspot devices and $350.00 per line for smartphones, tablets, and
Equipment utilized on Business Solutions Services lines. Regardless of the
start and end date of the Term of this Agreement, the ETF will be prorated
over twenty-four months starting from the date of initial activation of the
Equipment in accordance with the following: an ETF of $350.00 for a 24
month term will be reduced by $8.33 for each of months 1 - 23, $8.41 for
month 23, and further reduced to $0 after the last day of month 24 ($150.00
remaining ETF applies during month 24); an ETF of $150.00 for a 24 month
term will be reduced by $3.13 for each of months 1 - 23 and further reduced
to $0 at the conclusion of month 24 ($75.00 remaining ETF applies during
month 24). ETF's of any different amount or for a different term length will
be specifically set forth in Exhibit E. Notwithstanding the aforementioned,
ETF's shall only apply to lines of Service in which the Customer has
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purchased subsidized Equipment. ETF's shall not apply to any line on
Service in which the Equipment was purchased pursuant to a Retail
Installment Contract. Exhibit B may state additional requirements for
ETF's associated with Equipment on Business Solution Services lines.
(d) Consequences of Termination. Upon termination or expiration of
this Agreement: (i) Customer shall pay all amounts due hereunder to USCC;
(ii) USCC shall cease to provide Service hereunder; and (iii) Sections 7 and
9 through 19, as well as any other provision that should naturally extend
beyond the termination or expiration of this Agreement, shall survive such
expiration or termination of this Agreement for any reason.
9. AUTHORIZED USERS.
Customer may appoint one or more persons to manage Customer's account
("Authorized Users"). These Authorized Users will be able to access and
make changes to Customer's account, including but not limited to; view
information about the account, add and/or terminate lines of Service,
purchase equipment, extend and/or renew the contract term, make payments
on the account, etc. Customer is responsible for any account changes made
by the Authorized Users.
10. THEFT.
If any Equipment is lost, stolen or otherwise absent from Customer's
possession and control, Customer is responsible for all charges until
Customer reports the loss, theft, or other occurrence to USCC. USCC may
require Customer to provide USCC with a police report or sworn statement
verifying the loss or theft before waiving any charges. No such report shall
be deemed to be a notice of termination of this Agreement.
11. ARBITRATION.
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING
TO THIS AGREEMENT SHALL BE RESOLVED BY BINDING
ARBITRATION AT THE REQUEST OF EITHER PARTY PURSUANT
TO THE WIRELESS INDUSTRY ARBITRATION RULES AS
MODIFIED BY THIS AGREEMENT AND AS ADMINISTERED BY
THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). THE
AMERICAN ARBITRATION ASSOCIATION SHALL ADMINISTER
THE ARBITRATION AND JUDGMENT ON THE AWARD
RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY
COURT HAVING JURISDICTION. BOTH PARTIES ACKNOWLEDGE
THAT THIS AGREEMENT IS A TRANSACTION INVOLVING
INTERSTATE COMMERCE, AND IS THEREFORE GOVERNED BY
THE FEDERAL ARBITRATION ACT. BY AGREEING TO
ARBITRATION, BOTH PARTIES ARE WAIVING THEIR RIGHT TO
LITIGATE IN COURT INCLUDING ANY RIGHT TO A JURY TRIAL.
UNLESS USCC AND CUSTOMER OTHERWISE MUTUALLY
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AGREE, ALL HEARINGS UNDER SUCH ARBITRATION SHALL
TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. AT
YOUR OPTION, YOU MAY BRING AN ACTION AGAINST US IN
SMALL CLAIMS COURT, NOTWITHSTANDING THIS
AGREEMENT. THE PARTIES AGREE THAT ALL CLAIMS,
WHETHER IN ARBITRATION OR IN SMALL CLAIMS COURT,
SHALL BE TREATED INDIVIDUALLY AND THERE SHALL BE NO
CONSOLIDATION OF CLAIMS, CLASS ACTIONS,
REPRESENTATIVE ACTIONS OR PRIVATE ATTORNEY GENERAL
ACTIONS. THIS PROVISION REQUIRING INDIVIDUAL
TREATMENT OF ALL CLAIMS IS NOT SEVERABLE AND SHOULD
THIS PROVISION BE DEEMED UNENFORCEABLE AT ANY TIME
BY ANY ARBITRATOR OR BY ANY COURT OF COMPETENT
JURISDICTION, THIS ARBITRATION CLAUSE SHALL BE NULL
AND VOID IN ITS ENTIRETY. THIS ARBITRATION PROVISION
SURVIVES THE TERMINATION OF THIS AGREEMENT. FOR
ADDITIONAL INFORMATION ON COMMENCING ARBITRATION
AND HOW THE ARBITRATION PROCESS WORKS, YOU MAY
CALL THE AMERICAN ARBITRATION ASSOCIATION AT 800-778-
7879 OR VISIT THEIR WEBSITE AT WWW.ADR.ORG.
12. CERTIFICATE OF AUTHORITY.
If Customer is a person, firm, or organization other than the individual user
of the Service, the individual agreeing to this Agreement on behalf of such
Customer hereby certifies having authority to agree on behalf of Customer.
13. LIMITS OF LIABILITY.
USCC'S LIABILITY REGARDING CUSTOMER'S USE OF THE
SERVICES OR RELATED EQUIPMENT, OR THE FAILURE OF OR
INABILITY TO USE THE SERVICE OR EQUIPMENT, IS LIMITED TO
THE CHARGES CUSTOMER INCURS FOR THE APPLICABLE
SERVICE OR EQUIPMENT DURING THE AFFECTED PERIOD. THIS
MEANS USCC IS NOT LIABLE FOR ANY INCIDENTAL, INDIRECT
OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOST BUSINESS
OPPORTUNITIES), PUNITIVE OR EXEMPLARY DAMAGES, OR
ATTORNEYS' FEES.
14. DISCLAIMER OF WARRANTIES.
USCC MAKES NO WARRANTY REGARDING THE SERVICES,
EQUIPMENT OR SOFTWARE AND DISCLAIMS ANY IMPLIED
WARRANTY, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A
PARTICULAR PURPOSE. USCC IS NOT RESPONSIBLE FOR
CIRCUMSTANCES BEYOND ITS CONTROL, INCLUDING
WITHOUT LIMITATION, ACTS OR OMISSIONS OF OTHERS,
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ATMOSPHERIC CONDITIONS, OR ACTS OF GOD. USCC DOES NOT
MANUFACTURE EQUIPMENT OR SOFTWARE, AND CUSTOMER'S
ONLY WARRANTIES AND REPRESENTATIONS WITH RESPECT
TO EQUIPMENT OR SOFTWARE ARE THOSE PROVIDED BY THE
MANUFACTURER (WITH RESPECT TO WHICH USCC HAS NO
LIABILITY WHATSOEVER). USCC SHALL HAVE NO LIABILITY
TO CUSTOMER OR ANY END USER FOR THE ACCURACY,
TIMELINESS OR CONTINUED AVAILABILITY OF ANY SERVICE.
USCC SHALL HAVE NO LIABILITY TO CUSTOMER OR ANY END
USER FOR ANY INTELLECTUAL PROPERTY INFRINGEMENT OR
MISAPPROPRIATION WITH RESPECT TO ANY ELEMENT OF THE
SERVICE PROVIDED BY ANY THIRD PARTY THROUGH OR IN
CONJUNCTION WITH USCC. IN ADDITION, WITHOUT LIMITING
THE GENERALITY OF THE FOREGOING, USCC SPECIFICALLY
DISCLAIMS THE SUITABILITY OF THE SERVICE FOR USE IN
MISSION CRITICAL APPLICATIONS OR IN HAZARDOUS
ENVIRONMENTS REQUIRING FAIL SAFE CONTROLS,
INCLUDING WITHOUT LIMITATION, OPERATION OF NUCLEAR
FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION
SYSTEMS, AIR TRAFFIC CONTROL AND LIFE SUPPORT OR
WEAPONS SYSTEMS.
15. ASSIGNMENT.
Neither party shall have the right to assign or transfer its rights or
obligations pursuant to this Agreement without the prior written consent
of the other party. Notwithstanding the foregoing, either party may assign
or transfer this Agreement to a successor as a result of a merger,
consolidation, acquisition, reorganization or sale of all or substantially all
of such party's assets without the prior consent of the other party. No
such assignment or transfer shall have the effect of increasing the
obligations of either party under this Agreement. The terms and
conditions of this Agreement will inure to the benefit of, and shall be
binding upon, each party's successors and permitted assigns.
16. ENTIRE AGREEMENT AND AMENDMENT.
This Agreement is the entire agreement between Customer and USCC. This
Agreement supersedes any inconsistent or additional promises made to
Customer by any employee or agent of USCC, including but not limited to
any customer service agreement between USCC and any affiliate or
subsidiary of Customer. In the event of a conflict or inconsistency between
the terms of this Agreement and any other referenced agreement or terms
and conditions, the terms of this Agreement shall govern and control.
Except as otherwise provided herein, this Agreement may not be modified
or amended or any rights of a party to it waived except in a writing signed
by duly authorized representatives of the parties hereto.
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17. GOVERNING LAW.
This Agreement shall be governed by, construed and enforced in
accordance with the laws of the State of Illinois. In the event of any conflict
between this Agreement and the applicable laws or tariffs of any local, state
or federal body, such laws or tariffs shall control to the extent applicable.
All Exhibits to this Agreement are hereby incorporated into and made a part
of this Agreement.
18. NO WAIVER; SEVERABILITY.
USCC's failure to enforce any right or remedy available under this
Agreement is not a waiver. If any part of this Agreement is held invalid or
unenforceable, the remainder of this Agreement will remain in force.
19. NOTICE.
All notices, requests, demands and other communications hereunder shall
be in writing and shall be deemed given when either personally served or
after 3 business day if mailed by certified, registered mail, return receipt
requested, or after 1 business day if delivered by a reputable overnight
delivery service, or by facsimile transmission to:
USCC: Customer:
Attn: Chad Rosanelli Attn: Mayor Quentin Hart
3301 Armar Dr. 715 Mulberry St.
Marion, IA. 52302 Waterloo, IA. 50703
With a copy to:
USCC Services, LLC
Attn: Legal and Regulatory Affairs
8410 West Bryn Mawr
Chicago, IL 60631
FAX #: (773) 864-3133
and to:
Stephen P. Fitzell, Esq.
Sidley Austin LLP
One S. Dearborn Street
Chicago, IL 60603
FAX #: (312) 853-7036
If either party changes its address during the Term, it shall so advise the
other party in writing, and all notices thereafter required to be given shall
be sent to such new address.
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20. COMPLIANCE WITH LAW.
Each party shall comply with all applicable laws, rules and regulations in
its performance hereunder.
21. PUBLICITY AND ADVERTISING.
Neither party shall, without the prior written consent of the other party: (i)
use any name, trade name, trademark, service mark or symbol of the other
party in advertising, publicity or otherwise, or (ii) represent, directly or
indirectly, that any Service or Equipment provided by such party has been
approved or endorsed by the other.
22. IN BUILDING REPEATER SYSTEMS.
Customer acknowledges that, pursuant to Section 22.383 of the FCC's
Rules (47 C.F.R. Section 22.383), only FCC licensees are authorized to
install and operate any "in building radiation systems" or "in building
repeater systems" as defined in Section 22.99 of the FCC's Rules (47 C.F.R.
Section 22.99) and that the installation and operation of any such system
can take place only with USCC's consent and under its supervision and
control. During the term of this Agreement, Customer shall not install on
its premises any such system without USCC's prior written consent.
23. AFFILIATES AND SUBSIDIARIES.
Upon request by Customer and subject to USCC's written approval, which
may be withheld in its sole discretion, Customer's affiliates and subsidiaries
may purchase Service or Equipment from USCC pursuant to the terms and
conditions of this Agreement. Customer shall guarantee the performance
of its approved affiliates and subsidiaries obligations under this Agreement.
24. CREDIT INFORMATION.
Customer authorizes business references or consumer and credit agencies
to furnish USCC with credit records, ratings, and history.
25. PRIVACY/ACCEPTABLE USE/COPYRIGHT
USCC may collect, process and share personal information about Customer
or Customer's account consistent with USCC's privacy policy, available at
www.uscellular.com, without further specific notice to Customer. Customer
can also view USCC's acceptable use and copyright policies at
www.uscellular.com. Customer authorizes and consents to allow USCC
and/or its third party collection agencies to contact Customer regarding
Customer's account status. Such contact may be made by live persons or
pre-recorded messages to any mailing address, telephone number, wireless
telephone number, e-mail address or any other electronic address that
Customer provides. Customer agrees that such contact may be made by an
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automatic telephone dialing system, automatic e-mailing system or any
other automatic electronic messaging system.
26. WIRELESS EMERGENCY ALERTS
U.S. Cellular delivers wireless emergency alerts ("WEAs"), at no additional
charge, to capable devices of customers throughout its service area and
through roaming arrangements in most circumstances. Participation in the
WEA program by wireless providers such as U.S. Cellular is voluntary, but
those that offer the service must adhere to the technical and operational
requirements established by the FCC. The FCC has recently adopted certain
enhanced WEA features that U.S. Cellular is deploying in its network.
However some devices may not be able to access some or all of these
enhanced features. U.S. Cellular makes no representation concerning the
suitability of any device to receive WEAs. For additional information about
WEAs, please see our website at uscellular.com/wea.
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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
by their duly authorized representatives.
USCC SERVICES, LLC
By:
(-DocuSigned by:
�. ros/A,l ati
•--752FE2E74C5348C...
Chad IRosanel l i
Name:
Title:
Date
Business Area Sales Manager
5/27/2020 1 6:41 PM CDT
BCSA 8/2019
CITY OF WATERLOO, IA.
By:
.-DocuSigned by:
L(iA IIA.
B39976BC48E542F...
Name: Quentin Hart
Title:
Date
Mayor
5/27/2020 1 7:20 PM CDT
SIGNATURE PAGE
TO
BUSINESS CUSTOMER SERVICE AGREEMENT
BY AND BETWEEN
USCC SERVICES, LLC
AND
CITY OF WATERLOO, IA
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DocuSign Envelope ID: 0F17E37E-CBOB-470B-8510-2094E0FDEE65
EXHIBIT A
CURRENT COVERAGE MAP
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EXHIBIT B
Business Solutions Services
*monthly recurring charge
Business Solutions Equipment purchased from USCC
Model and/or Description
N/A
Equipment
Retail Price
Price with 2yr.
Service Agreement
Value Added Services
VAS Name/or Description
# of Licenses
MRC per
License
Total MRC
If Customer chooses to pay for any Business Solutions Service(s) via carrier billing,
Customer agrees that USCC may include the applicable monthly charge on Customer's bill
for the Business Solutions Services and that Customer shall pay those charges when due.
USCC may include a one-time implementation charge and equipment charge on
Customer's bill when applicable. Customer agrees that USCC may share Customer
information with third -party Business Solution Services providers, including but not
limited to name, company name, cellular telephone number, and e-mail address. Customer
may be responsible to pay the third -party Business Solutions Services provider directly for
any remaining charges for the Business Solutions Services upon expiration or termination
of this Agreement.
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EXHIBIT C
CUSTOMER SUPPORT
We support our business customers with specialized teams that include some of our most
experienced associates.
Account Team Contact Information:
Dedicated Local BASE:
USCC provides a Business Account Sales Executive (BASE) to business and
government accounts for personal and local sales/service representation. These
representatives work closely with customers to understand their business needs and offer
solutions specifically suited to those needs. The Business Account Sales Executive is
also available to assist your account in facilitating phone/live training for new users,
fulfilling orders, delivering or shipping equipment, answering questions regarding
products and services and other ongoing support.
• Jennifer Hilleshiem
• 319-404-6625
• Jennifer.hilleshiem@uscellular.com
Customer Service Contact Information:
City of Waterloo, IA. will also have access to a specialized Business -to -Business
Customer Service and Billing Support Team.
For general questions regarding your account contact 1-800-305-2501
For support related to Business Solutions Services (Exhibit B) contact 1-877-805-7073
BCSA 8/2019 - 16 -
DocuSign Envelope ID: 0F17E37E-CBOB-470B-8510-2094E0FDEE65
EXHIBIT D
RATES
Rate Plans
# of Lines
Plan Description
Cost Per Line/Per
Month
Monthly
Sub -Total
43
Government Unlimited for Smart phones -
Unlimited voice, messaging, and "truly" unlimited data
$39.99
$1,719.57
8
Government Unlimited for Basic feature phones -
Unlimited voice and messaging — no data
$23.00
$184.00
51
Government 2GB DATA ONLY —Tablets & hot spots
2GB of high-speed data per device
Overage rate = $9.00 per GB
$22.00
$1,122.00
4
Government Unlimited DATA ONLY -
"Truly" unlimited data — uncapped & not throttled
319-231-6069, 319-239-4755, 319-269-3083, 319-404-8353
539.00
$156.00
18
Government PAYGO Plan —
NO MONTHLY ACCESS FEE - $0.05 per minute per phone
$0.05/min +
0.10/message
Total monthly
plan cost:
BCSA 8/2019 - 17 -
$3,181.57
DocuSign Envelope ID: OF17E37E-CBOB-470B-8510-2094E0FDEE65
EXHIBIT E
EQUIPMENT
Subsidized Equipment Char
Quantity
Description/Item ID
Equipment
Retail Price
Price with 2yr.
Service Agreement
Up to 23
Apple iPhone XR — 64GB
$598.80
$0.01 EACH
Up to 20
Samsung Galaxy A50
$349.80
$0.01 EACH
Up to 26
ANS F-30 Flip — Basic flip phone
$79.92
$0.01 EACH
Up to 24
Inseego Mifi 7000 Hot Spot
$191.52
$0.01 EACH
Up to 27
Apple iPad of customer's choice
$200 DISCOUNT
Accessories
Quantity
Description/Item ID
Discount
Price
TBD
25% Discount on accessories $99.95 or below
25%
BCSA 8/2019 - 18 -