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HomeMy WebLinkAboutABM Janitorial ABM Janitorial 1027 W 4th St Waterloo !A 50702 1 Sid Proposal for Janitorial Services City of Waterloo Public Works I E i r ABM Janitorial 1027 W 4th St Waterloo IA 50702 Sid Security For Janitorial Services ABAAM� Buil ing Value City of • • Public Works Presented WaterlooCity of Presented Mark Nordin Branch Manager ABM November 19 , 2020 M - - > pts �� - �•"'�i� •¢ fir d � ' � Y�d� � •r •I'tps •�A..� _ . err •iii' N�-u'.;.'. - �,.ir� s � _ � h ' t r I _ _ e • ABM Building V#1u November 19, 2020 City of Waterloo City Hall , Office of the City Clerk 715 Mulberry Street Waterloo , IA 50703 Dear City of Waterloo, We understand that the City of Waterloo needs a quality-oriented , cost-effective janitorial services program that will meet your needs and build value for your Public Works Facility. With our over 100 + years of expertise in janitorial services , ABM will provide you with reliable , quality service that makes the most of your operating budget . ABM will meet and exceed your expectations with our dedicated personnel , innovative processes and technology, and commitment to client satisfaction . Our entire organization stands behind this proposal and all of the commitments made to the City of Waterloo . As industry leaders in our field , we would like to recommend two options that were not part of the RFP or existing scope of work . With the presence of COVID- 19 and the most recent surge of cases , ABM has put together a team of internal and external experts in disease control and hygiene. We have created a plan to reduce COVID- 19 and help make it safer and more comfortable for people to return to public spaces and the work environment . Our Enhanced Clean program is attached towards the back of the proposal as reference , and we recommend that your team looks at it . If you would like to have additional talks about Enhanced Clean , we can sit down and discuss the details about what this might look like at your facility . We are also recommending a day porter as an option . A day porter or day cleaning gives people in the building visibility that cleaning and disinfecting is being performed . Which in return provides people with a safe and comfortable feeling of being in the work environment . This option could also help reduce the staff and cost associated with some elements of the night cleaning . Both Enhanced Clean and day porter services are recommendations from our team . If your team would like to talk more about these, or even implement any of the services, please let us know . If there is any additional information I might provide , please don 't hesitate to call or write. All of us at ABM are ready to put our solutions to work for you . Sincerely, W004L Mar((k Nordin Branch Manager (515 ) 202-6815 Mark . Nordin@abm .com 2 Confidential and Proprietary ABM I I • ABM . Table of Contents Company Overview . . . . . . . . . . . . . . . . . . . . . . r: Experience in Commercial Buildings . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... . .. . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 JustAsk Our Clients . . . Ed 0 * 10 0 * A0100RIA " Wple 1101IMM04 . . . * " o . . . . 1 1 6 1 U Ed do w Ed * * 114 * * Is Owed Ift * 4 00* o4ow0 * 099019 we , We , ' a . . . *1 ' 69914 0 V I a I V 0 a & I a a M 0 M too ov * qw & 6 YourService Quote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . .. . . . Ed * . . . . . . .. . . .. . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . decodes too . bot . . . . . . . . . we , 7 JanitorialSolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ABMEnhancedCleanTm Program . . . . . . . . . . . . . . . . . .. . . . . . . . . . . ... . . . .. . .. . . . ... . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. .. . . . . . . . . . . . . . . . . . 14 Should Your Facility Needs Expand . . . . . . . . .. . . . . . . . . . . . .. . . . . . . . . . . . . .. . . . . . . . . . .. . . . .. . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Whatto Expect from ABM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 ABM's Standard Agreement. . doodler 9 , 94 too . . . . Confidential and Proprietary 3 etary ABM • ABM Building Value Company Overview ABM Industries Incorporated ABM Industries (NYSE : ABM ) is a leading provider of janitorial services and facility solutions in urban , suburban , and rural areas through stand-alone or integrated solutions . ABM provides comprehensive , custom facility solutions to properties of all sizes — from schools and commercial buildings to hospitals , data centers , manufacturing plants and airports . ABM at a Glance r9" • Founded in 1909 Electrical Energy • Fortune 500 We've installed 10 , 000+ EV We've reduced our client's • 20,000 Clients charging ports across the average energy use by 2 :3 `%, . • 350 + US & International U . S . Locations • $6 . 5 billion in Revenue Itof • 140, 000 Employees Janitorial Landscape & Turf Corporate Office One Liberty Plaza , 7th Floor Each day, we clean 4p+ We maintain 55 , 0110 -1- acres of New York , NY 10001 hilliun sq . ft . of buildings . landscaping & golf courses . www . abm . com Purpose .e '* I To take care of the people , Facilities Engineering HVAC & Mechanical spaces , and places that are important to you . Our 3 , ru00 certified We service and maintain engineers keep buildings 701000 heating and cooling Vision running . systems . To be the clear choice in the industries we serve through engaged people 991 OS009 Mission Mission Critical Parking & Transportation To make a difference , every person , every day . We service and maintain 35 + We collect $2+ billion in nrillitrn sq . ft . of data center parking revenue for our space . clients . 4 Confidential and Proprietary Company Overview • ABM Budding Vslw Experience in Commercial & Municipal Buildings ABM keeps properties running all day. From the parking lot to the rooftop, we deliver a full array of offerings integrated or stand-alone. Similar Clients ABM provides services to commercial building managers across the country. Below is a sampling of those clients : • City of Des Moines • City of Sioux City • Highwoods • Silverstein Properties • Des Moines International Airport • Sioux Gateway Airport • Piedmont • Newmark Knight Frank • Cushman & Wakefield • CBRE • State of Iowa • The Eastern Iowa Airport • Kilroy • Commonwealth Associations ABM is an active, long -term member and participant in the following Did You Know? organizations : • . allowsst client • Building Owners and Managers AssociationB( OMA) 3 . 000 + locations . • Commercial Real Estate Women NetworkC( REW) sitesOur clients include • Corporate Real Estate Network CoreNet) of • • Institute of Real Estate Management ( IREM ) • • We service over 0 • International Facility Management Association ( IFMA) USGBC • • US Green Building CouncilU( SGBC) and registered sites 00 d 00 i� : ; � 000001 goof � I 5 Confidential and Proprietary Experience in Commercial & Municipal Buildings ABM Bw1ding Vakr Just Ask Our Clients Hear first- hand how we build value for our clients . Below is a reference list of clients with service similarities to your building and needs for whom we currently provide services . Reference 1 Daimler Trucks — North America 1000 SE 19th St Grimes , IA 50111 Todd Pierce , CSM Strategic Supervisor, Des Moines 515 - 348-6884 todd . pierce@daimier . com - Reference 2 CDS Global — A Hearst Company Multiple Office & Distribution Sites Tim McDonald Corporate Property Manager _ 515- 247- 7500 tiu� ENJI1Ar� TMcDonald@cds- global . com = Reference 3 Jones Lang LaSalle Principal Corporate Campus & Mail Distribution Center Dave DeBo SVP , Integrated Facilities Management 515- 979- 3799 david . debo@am .jll . com �. 4 rr 6 Confidential and Proprietary Just Ask Our Clients • ABM Buildng ValLv Your Service Quote We ' ll help you create new efficiencies to improve your bottom line To reduce your costs and build value for your facility, we focus on new, efficient methods and management of labor and technology to eliminate unnecessary costs and maintain quality . Based on the City of Waterloo's walk-throughs and specifications, discussions with you , and our Municipal and Commercial Real Estate expertise, we determined the best practices for you and infused them into a program designed to meet your service needs . Costs As required , we have completed the Form of Bid and provided in a separate envelope . We believe you will find our bid to be very competitive and we feel confident that the pricing allows us to meet the requirements of the scope of work . As required our fee will remain fixed for the entire three -year period . Consumables We have based our price on minimal information for providing consumables for this building . We believe our number is an accurate representation based upon occupancy needs . However , we would request some protection within the agreement should the total amount of consumables needed increase significantly in the three -year period due to unforeseen circumstances . Agreement In the event ABM is the successful bidder , we request the opportunity to negotiate the terms of the agreement to be entered between the parties . We have enclosed a sample agreement . Insurance In the event that ABM is the successful bidder, we request the opportunity to negotiate the following insurance terms , which we have noted our proposed changes for your consideration and further discussion . We would request the addition of the highlighted items in these sections . 15 . 2 The contractor shall provide a Certificate of Liability insurance naming City of Waterloo as additionally insured on all except Worker's Compensation and Employer's Liability , and said insurance certificates must be provided to the City of Waterloo before or upon award and signing of contract and renewal certificate each year before expiration . 15 . 3 In the event that the insurance coverage is cancelled or non -renewed modified-in-any way, 15 . 5 or claims for injury or damages arising out of the performance of the contract , to the extent caused by arising-from the negligent intentional acts or omissions of the contractor, 16 . 2 To the extent legally permitted and in compliance with applicable collective bargaining agreements , the contractor will provide the Project Manager with a criminal background check form on each employee having access to City Facilities . I — 7 - - - Confidential and Proprietary Your Service Quote ABM Janitorial Solution Management Approach ( - `1 l Client J The City of Waterloo will receive personalized service that emphasizes client satisfaction. Through our organizational -1 structure, leadership and consistent management, we've operations support developed an approach that allows us to manage your see s°ab onpuMes a ek building's service needs and exceed your expectations. This op� WO SkAellon management approach gives you the feel of a local company ' ' «�r�•���' with the backing of a Fortune 500 company. Hrrnandkain ffnOoy s Plans, assigieft .a a ece• nook pedw ance sioc•nc cw +eleckan. U WkcaW P&I"M vle kcspect>oft mw ff"Wom Akan Cleaning Methodologies cm m `°e "° beoftmW dewo" a pan to Ovees s local ins�k°n,. quakl, c� measures and Our cleaning approaches combine daily, variable and extensive im ntoq kr •,e a„� t .,s Manages $a" proolams and ccndu h n INY salef/ periodic services to perform to your expectations . We offer a full meebrip spectrum of care and as your business operations evolve, we O1e las, mpKbons WAltyconholm,3111e, , , also provide a progressive collection of additional methods anditrwealay *" "„`°' Vmeoten° "'°`"' lo` "` equipment to continually meet your needs. You'll find our Ofgawn and antral local "a aclr k extensive selection of services to be rare in the facility services came6 oW Uaygoclay °Warm, industry. We would recommend our ABM GreenCare® program ss«" ff. d'l�We contact at your building. Dtrtl nak as.7aiaa Green Cleaning Overview trmftnmv 1"wkem The ABM GreenCareO program focuses on products, tools, equipment, processes and policies. Our program promotes a healthier environment for your building's occupants while significantly reducing the harm done to the environment. Green cleaning also preserves your capital investments (floors, furniture, etc. ) because green products are less harsh than traditional products. We use environmentally preferable products and sustainable procedures following the requirements of the U .S. Green Building Council , Green Seal, Environmental Protection Agency, Environmental Choice, and the Carpet and Rug ABM Institute, who provide nationally recognized standards for green products g re e n ca re- and procedures. for facilities, inside & out A Flexible Program to Meet Your Sustainability Goals We've made the program flexible by offering three distinct levels. We'll help you take a more holistic approach to green cleaning , whether it's switching to green cleaning products, implementing sustainable equipment and processes or assisting with LEED + + certification. • - Ott • Consumables ABM will evaluate your paper/plastic consumables for compliance with the EPA Comprehensive Procurement Guidelines, Green Seal , or Environmental Choice standards, or that the items are made from rapidly renewable resources or tree-free fibers. 8 confidential and Proprietary Janitorial Solution ABM y: ©-dding Value lqem If you have goals for recycled content, we will work with you and our suppliers to identify ways to increase 4S V7L ` the recycled content levels as a percentage of purchases, balancing sustainability goals with your facility maintenance budget. j Chemical Selection and Dilution Chemicals will be selected from the ABM GreenCare® Chemical List, which fidentifies Green Seal certified products or Environmentally Preferable ` Products (as determined by USGBC requirements). Our goal is to reduce l the number of chemicals onsite while simultaneously switching out the most high-volume use chemicals for sustainable ones. If you require a particular _ chemical that is not available in a Green Seal certified or Environmentally Preferable Product option , we will work with you to minimize environmental and health risks. At particular sites, ABM recommends a chemical dilution system that allows service workers to dilute chemical concentrates onsite, thereby reducing the amount of waste that is associated with manually mixed chemicals. Our dilution control systems automate the amount of chemicals for each use, ensuring consistency, accuracy and safety. Equipment Equipment choices are a critical component of GreenCare®. Choosing the right equipment not only improves our cleaning effectiveness, it also contributes to the positive environmental impact of your building. Selecting from our ABM GreenCare® Standard Equipment List helps minimize your costs, improve indoor air quality, maximize the productivity of our workforce and benefits service workers through ergonomic design , reduced sound levels and increased safety. We will maintain detailed logs of the purchase date, maintenance, repairs and manufacturer's specifications for each piece of equipment used at your building. ABM GreenCare® Training ABM GreenCare® is more than just equipment and _ chemicals . We have created a training program and greencare• fj poster that gives quick visual instructions on safety, � 1 , , tools, and processes and step-by-step instructions " ' .— ' • a. on how to clean every room. W Procedures Manualap i The ABM GreenCare® Procedures Manual outlines Imp, proper cleaning processes and ensures our employees effectively use the chemicals, equipment and tools provided and establish proper techniques = s = in their daily tasks. ABM will work with you to establish proper cleaning intervals throughout the day and ensure our staff is following the proper iota • e u U r . a cleaning procedures outlined in the manual . 0 . OL Nit 9 Confidential and Proprietary Janitorial Solution • ABM Bu.VdingV&I� Transition Plan Our GoodStart Transition program is fully customized for each of our clients to ensure the project's start-up goes smoothly and is free from time-consuming miscommunications and disruptions . On contract award , our team 's initial activities will be to set up a kick-off meeting to identify the City's communications and implementation plan and share it with the City and ABM transition teams . Our transition efforts customarily take anywhere from four to six weeks from the contract award . Having reviewed the site , scope of work and requirements , we estimate the transition will take approximately two weeks from contract signature . Attract and Recruit Recruiting the best Your building requires personnel who can adapt to your culture and present themselves in a friendly, professional manner. That is why we make great efforts to recruit employees who don 't just match the job profile, but also can adapt to meet your facility's needs and ABM's culture of learning, teamwork and providing high-quality service . ABM's reputation for providing consistent, high quality service while investing in our people's success attracts prospective employees without a great deal of solicitation or marketing . People want to work for ABM and we feel we attract the "best in class . " We proactively recruit from multiple sources to maximize the number of applicants that align with our expectations . We post job listings online, in college employment offices , community bulletin boards , classified ads and in our local offices . ABM has recently rolled out a new way to recruit and onboard new employees using technology through jobalign .com . Job seekers can go online to complete their applications and employment profile online and then apply through any digitally available device such as a desktop or laptop computer, tablet, smartphone , QR code or by telephone . Since virtually everyone carries a mobile device, this now increases our ability to reach more qualified candidates . Screen and Select Careful selection to ensure safety and quality Through professional interviewing and selection processes, we select quality candidates who meet your needs . Each applicant will be personally interviewed to determine specific job interests , schedules , and possible work location preferences. To ensure the safety of your customers , employees and business assets , we provide a range of employee screening packages . We will conduct tiered screening based on your requirements. I i i 10 Confidential and Proprietary - - --- Janitorial Solution I Gr ABM Bnild:ng Val:.a r Retain r Employee benefits and incentives attract and keep good people It Your facilities will be staffed by highly qualified professionals who were attracted to ABM due to our strong reputation for employee development and retention . ABM offers a wide range of benefits to its employees . With an array of plan offerings, ABM is flexible and allows our clients to choose from a variety of benefit packages to meet your desired objectives . Our standard benefits package for employees will vary, but typically includes: • Health and Dental • Anniversary Awards • Paid Vacation • 401 (k) • Life Insurance • Workers' Compensation • Paid Holidays • Employee Stock Purchase Plan • Accidental Death and Dismemberment • Vision Insurance Grow With ABMCares, we offer additional benefits and personal enrichment opportunities to our staff and management employees, including the following : • Matching program for charitable donations • Paid day off to volunteer • Donations to the charity of their choice for every 10 hours volunteered Another component of our retention program is the support we provide to employees as they grow in their careers. Your building will be serviced by employees who are encouraged to grow, which typically results in higher productivity and better service quality. Our culture encourages each employee to openly communicate with his or her manager to develop a career path that builds on individual strengths. The quality of each individual employee's service continually improves because of the ongoing coaching facilitated by regular performance reviews. Train and Develop During the start-up phase, ABM Project Managers and Supervisors conduct employee training sessions at one of your locations in a classroom setting . These sessions include site-specific rules and regulations, ABM policies and procedures and basic job training . Our Supervisors demonstrate each task step-by-step , detailing the importance of each step along the way, and train them to perform visual inspections before completing work. The Supervisors also provide guidance to the service workers as they work . Once initial training is complete, Supervisors perform recurring reviews to make sure Cd that they are maintaining the City's and ABM's standards. By empowering our employees with comprehensive training, we are able to minimize deficiencies and quickly identify opportunities for improvement. Confidential and Proprietary 11 Janitorial Solution i ABM Building VAI e Safety and Risk Management Programs Safety is the cornerstone of ABM's operations. As part of the ABMWay, our documented processes designed to ensure success for our customers , employees , and company, we are committed to fostering a safe working environment for every employee at all locations we service , every day . It is our responsibility to embrace the ABM ThinkSafe culture and proactively prevent, detect and correct any safety or risk concern that may arise. At ABM , Risk Management consists of both Safety and Claims Management, working jointly with Operations , to ensure the safety and well -being of our employees , our customers and our customers' clients . In addition , our safety training program is designed to meet or exceed OSHA requirements and incorporates best practices from organizations such as the National Safety Council ( NSC ) , National Fire Prevention Association ( NFPA), and the American Red Cross , Current Programs • ThinkSafe : ABM's safety program reflects the idea that almost all workplace accidents are preventable if you make safety an integral part Think .`_ Sr .j 1 (- 1 of your day. At ABM , we are striving to create a world -class culture in all we do - safety is a large part of that objective . • Telematics : All ABM Fleet vehicles are equipped with telematics systems that monitor the employee's driving habits, including speed of travel , seatbelt use , idle time, and location of vehicle at every stop. Data is collected automatically, and audible alerts are sounded whenever a driver exhibits unsafe behavior . Driving habits, patterns, and violations of the policy are reviewed monthly and remain on the driver's record for 12 months . • Nurseline : A "first call" nurse triage program to assess on the job injuries for treatment. • Concentra National Clinic Program : A specialized national network of clinics focused on the assessment and treatment of work-related injuries (for all areas outside of California). • Stay-at-Work Program : A specific focus on returning injured employees to work once the provider has released the employee with appropriate "light-duty" assignment. • Telephonic Nurse Case Management ( TCM) : Utilization of qualified nurses to assist with the medical management component of the claim , with the goal of prompt return to work . • Safe Work Observation Process (SWOP) : A process that reinforces ABM's safety culture through safety observations, communication and training . Its objectives are to: o Recognize and coach employees o Create a safe work environment for everyone o Demonstrate how to use equipment and tools properly l o Reduce risk of injury • Moment for Safety : Every day at ABM , our managers share a Moment for Safety with their teams . It promotes employees ' safety awareness to the specific topic of the day and sets their minds to carry out their tasks safely . .4 00 12 Confidential and Proprietary Janitorial Solution ABM Building Value Quality Assurance Program \\�y . process 10 • Automated communication , resulting in reduced responseOFI Jc�a`p � Lco time • Complete, up-to-date work order status �O • •1 �t7 Round-the-clock access, communication and tracking Q Quality • • Periodic scheduling and tracking Assurance Customized inspection and work order reports providing data ro for process improvement Program • Improved client satisfaction '�G �• �Jo • Less time spent managing issues ° `�• a4P • • �O\ Tracking Accountability 0% In order to provide the City of Waterloo with transparent accountability, all work requests will clearly define who is responsible for the work and the time involved for completion. The requests will be time stamped, and automatic escalations are triggered by that time , notifying management. You will have the opportunity to measure, quantify and analyze service delivery, alongside ABM management. This process makes it easy to identify and disseminate best practices. Your facilities will be inspected on a regular schedule, and the data is entered into the system via a wireless device, allowing for real-time access to inspection results. During inspection, tasks are rated on a scale from one to five, producing a percentage of the maximum possible . SITE Technology Inspection Tool Inspection information is collected and logged into the quality management system by ABM site managers. Frequency of inspections will be decided upon award of the contract. Reports can be customized and are available in hard copy or can be automatically sent to our clients at a set frequency. Results are reviewed by ABM _ management with our clients at regular face to face ® ® ®® meetings and at quarterly business review meetings. ss ML KM ® MMMM WM, I ,M� M = confidential and Proprietary 13 Janitorial Solution ABM Building WiLe ABM EnhancedClean TM Program Pathogen control for occupant and building wellness A holistic approach to creating healthier buildings for your building ABM is uniquely positioned to help Customer Name - Abbreviated ) prevent the spread of pathogens through a three-step approach to building disinfection , backed by an expert-certified disinfection process and training program . Beyond maintaining cleanliness , the ABM EnhancedClean program can help assure tenants that you ' re doing your part to create healthier spaces—whether it's upon reopening comprehensively, disinfecting more frequently, or looking at the health of your building more holistically with advanced technologies. BROADER DISINFECTION Reset your full facility to higher standards beyond high touch t— point cleaning in FREQUENT HIGH TOUCH cc IlowDISINFECTION Instill confidence that a recurring cleaning and disinfection '• program is in place RETURN SAFELY Build trust that it 's safe to return to your space • HEALTH -t- WELLNESS 14 Confidential and Proprietary ABM EnhancedCleanTM Program ABM 13 Adtng Valee Determining the right approach at the right time Every building is unique , but what all facilities have in common is the ongoing need for preventative practices and regular disinfection to improve the health and wellness of the building and its tenants . We can help you meet the evolving challenges of reopening and ongoing facility services , supplemented by broad disinfection technologies to cover every angle of building wellness . Suggested Methods Team Member Supplies and j Frequency Employed Deployed Equipment Step 1 : ReturnIntervals based on . Pre-opening site Certified • No touch fixtures , SafelyI reentry assessment(s) disinfection dispensers, and Build trust that it 's using reentry specialists door openers I safe to return to checklists to inform • Centralized trash f return to work rcce your space . ptacles strategy • Sensor • Workforce + technologies j protocols (i.e . PPE • Hand-sanitizing I and social stations (based on distancing availability) 1 procedures) . Implement • Disinfecting vripes preventative for occupants products strategy (based on II availability) i • One-time • EPA-registered enhanced clean disinfectants j qualified for use against SARS- CoV-2 I Step 2: Frequent Intervals range from • Site-specific SOW Certified • Occupant High Touch hourly to daily for each facility disinfection Communication Disinfection type based on specialists Kits Instill confidence ( occupancy levels • EPA-registered that a recurring j • Cleaning and disinfectants ( cleaning and disinfection of all quakfied for use disinfection program I high touch point against SARS- i is in place . areas in facility CoV-2 i • Proper PPE • Microfiber program Step 3: Broader Intervals range from • Large area Certified • Electrostatic Disinfection l nightly to quarterly disinfection disinfection sprayers Reset your full specialists • Hospital grade facility to higher EPA-registered standards beyond I disinfectants with high touch point faster kilt time and cleaning , broader pathogen spectrum if an outbreak has i occurred in your facility Continued product testing : i • Testing and validation • UV devices and UVC fighting 15 Confidential and Proprietary ABM EnhancedCleanTM Program ABM Building Vsl e Should Your Facility Needs Expand Should your facility needs expand , we have a wide range of additional services to meet your needs . • Guaranteed energy saving programs ' • Smart building technologies A* • EV charging stations • Renewable energy solutions • Onsite maintenance technicians • Mobile maintenance technicians • Preventative maintenance • Handyman services • Green cleaning and recycling services • Carpet and floor careII • Staffing and specialty services • EnhancedCleanTM' program • Clean room and GMP cleaning i • Landscape and grounds maintenance • Golf course maintenance renovations • Exterior pest and fertility management • Athletic and sports field maintenance • Irrigation maintenance and management • Revenue enhancement and expense control • Shuttle and transportation service Cpl Special event and valet parking services • On and off-street parking management • Predictive and preventive maintenance programs • Interior and exterior energy efficiency retrofits and programs • Engineering services , risk assessment and mitigation arc, Commissioning , start-up and acceptance testing i WW Life extension , upgrade and modernization Preventive maintenance programs I • Repairs , replacements and retrofits • Engineering and recommissioning • Bundled energy solutions i 16 Confidential and Proprietary Should Your Facility Needs Expand I II ABM e�ae�gv,ie What to Expect from ABM ABM provides solutions that lower your operating costs, preserve your assets, and maximize their value . We focus on these core areas to deliver the best service possible : Service Excellence With our highly-trained , in-house workforce, you can trust that we'll provide you with services that increase efficiencies and lower your operating expenses—all while maintaining a uniform standard of service excellence . Breadth of Services We ' ll provide you with an unrivaled range of facilities solutions that will keep your properties safe , clean , comfortable and energy efficient . Deep Industry Expertise From our national office to our local branches , we've made sure our workforce understands your industry . After all , in over 100 years of service, we 've developed the expertise to make our solutions work best for you . I Technology - Enabled Workforce Your facilities will be serviced with the support of innovative technology solutions that will simplify service delivery and allow for greater transparency. Guaranteed Sustainability Solutions We have expertise to support your sustainability goals , including green cleaning , LEED support , bundled energy solutions, and more . We Are Ready to Build Value for the City of Waterloo. 17 - Confidential and Proprietary What to Expect from ABM 010117 ABMJANITORIAL SERVICE AGREEMENT Building Value This Janitorial Service Agreement (the "Agreement" ) is made [ INSERT DATE ] , between ABM Industry Groups, LLC ("Contractor" ) and [ INSERT PROPER ENTITY NAME OF CLIENT] ( "Client" ) . 1 . Services . Contractor will provide janitorial and related services to Client or its agent at the following location ( s ) : [ INSERT LOCATION ADDRESSES] according to the specifications attached as Exhibit A . Contractor may perform the services by any reasonable means and shall not be responsible for delays in performance beyond its control . 2 . Term , This Agreement shall be in effect for [ INSERT TERM ] years ( s), commencing [ INSERT DATE SERVICES BEGIN ] , and shall continue thereafter for successive periods of twelve months . 3 . Termination . If Client is dissatisfied with the quality of the services, Client may inform Contractor in writing of the specific areas of dissatisfaction, and if Contractor shall fail to substantially correct the deficiencies within 30 days, Client may then terminate this Agreement by 30 days' written notice to Contractor . Client may terminate this Agreement at any time upon 30 days' written notice if Client vacates the premises . Contractor may terminate this Agreement by 30 days' written notice to Client and may terminate services at any time without notice for nonpayment. Notwithstanding the foregoing, in order to assure WARN Act compliance, the Client shall provide at least 75 days' prior written notice of cancellation, only if the number of Contractor' s employees assigned to Client' s account is equal to or exceeds 50 employees at any time during the six month period prior to the notice of termination, unless the premises is destroyed or otherwise rendered uninhabitable due to unforeseen circumstances . All property furnished by Contractor under this contract shall remain its property. Upon the termination of this contract, Contractor shall have a reasonable time to remove its property from Client' s premises . 4. Price. Client agrees to pay Contractor on a monthly basis for the services in accordance with the schedule attached as Exhibit B . Payment shall be due within 20 days from the earlier of the date of invoice or the last day of each month for which services were performed . A late charge of the lesser of ( a ) 1 . 5% per month or ( b) the maximum rate permitted by law, shall be paid by Client to Contractor on any past due payment not received within 15 days after the payment due date . If Client's account is referred to an agency or attorney for collection, Client shall reimburse Contractor for its attorneys' fees and collection costs . The price is based upon the service area and frequency of services in the attached specifications . If there is any change in either, Client and Contractor agree to negotiate a reasonable price adjustment. S . Adiustments for Wages and Fringe Benefits . The attached price schedule is based on present wages and fringe benefits . If wages or fringe benefits increase above those in effect on the date of this Agreement, Client agrees to proportionate increase in the price . Since wage and fringe benefit increases may be retroactive, price increases due to such cost increases shall be payable retroactively . Contractor will notify Client as soon as possible if retroactive payments may be due . Client' s obligation for such price adjustments shall survive the termination of this Agreement. 6 . Extraordinary Cost Changes. If any extraordinary event affects Contractor' s costs, upon notice to Client the parties agree to negotiate a reasonable adjustment . Such events shall include armed hostilities, riots, strikes, picketing, boycott, acts of God, national financial or economic disturbances, epidemics, and other events not reasonably foreseeable or against which Contractor reasonably cannot protect itself. 7. Equipment . In event that this Agreement is cancelled or terminated prior to the expiration of its then current term, Client shall pay Contractor within thirty ( 30) days after such cancellation or termination for any unamortized costs of any equipment purchased by Contractor for use at the Client's locations . The amortization period shall be based on the date that the equipment was put into service . Page 1 of 5 010117 S. Holida s. Contractor is not obligated to perform services on the following holidays : New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day . Services on holidays, when requested, shall be charged on an overtime basis . A holiday on the sixth or seventh day of the work week shall be subject to additional charge of a full day at straight time if wages are required to be paid for that day. 9 . Indemnification . Contractor shall indemnify, defend and hold harmless Client from loss, liability, cost, or expense ( including reasonable attorneys' fees ) for bodily injury, death and property damage ( hereinafter referred to as "Claims (s )" ) but only to the extent same are caused by the negligence, misconduct or other fault of Contractor, its agents and employees, and which arise out of work performed under this Agreement . The foregoing provision shall only benefit Client if Client notifies Contractor in writing of such Claim within 5 days of same being reported to Client or its representative . Notwithstanding the foregoing, if Contractor is required by Client to clean or wax floors when being used by employees, customers, tenants, or business visitors, Contractor shall not be responsible for any Claim in connection therewith . Contractor shall not be liable for delay, loss or damage caused by warfare, riots, strikes, boycotts, criminal acts, acts or omissions of others, fire, water damage, natural calamity, or causes beyond Contractor' s reasonable control . Contractor shall not be liable for disposal of documents or valuable items, other than office furnishings, left on floors, and Client shall indemnify and hold harmless Contractor from claims for such disposal . Client agrees to keep its facilities in a safe condition and in conformance with federal, state, and local laws, ordinances and regulations . Client shall indemnify, defend and hold harmless Contractor from Claims to Contractor's employees and others resulting from the condition of Client' s premises or equipment but only to the extent same are not caused by Contractor' s fault . 10. Insurance and Taxes. Contractor agrees to maintain in full force and effect during the term of this agreement the following insurance coverages with regard to the work performed for Client under this Agreement : 1 ) Commercial General Liability insurance with limits for bodily injury and property damage of not less than $ 1,000, 000 per occurrence, $ 2,000,000 general aggregate; 2 ) Commercial Automobile Liability insurance with limits of liability for bodily injury and property damage of not less than $ 1,000,000 per occurrence; and 3 ) Workers' Compensation insurance with statutory limits and with an employers liability limit of at least $500,000 ( except to the extent that Contractor has opted out of the workers compensation insurance system in Texas) . Contractor has the right to be self-insured where permitted by state law or to provide such coverage subject to a deductible or self-insured retention . Upon request, Contractor will provide Client with a certificate of insurance describing the coverage provided in accordance with these provisions . Contractor, Client and their insurers shall waive all rights of subrogation against one another for property damage claims . Contractor shall be responsible for paying all payroll based taxes affecting its employees . Client agrees to pay for any sales and use taxes as well as increases in any taxes, workers' compensation, liability insurance and other similar expenses of Contractor. 11 . Independent Contractor. Contractor is an independent contractor and all persons employed to furnish services hereunder are employees of Contractor and not of Client . The janitors will be employees of Contractor and Contractor will pay for all wages, expenses, federal and state payroll taxes and any similar tax relating to such employees, and will provide uniforms in accordance with Contractor' s established standards . in the event any employees or former employees of Contractor or its affiliates are employed by Client or by any of Client' s affiliates during the term of this Agreement or within 90 days after its termination, Client agrees to pay to Contractor a fee equal to 10 percent of the annualized compensation of each such employee or former employee . 12. Employees. Upon written request by Client, Contractor will remove from service any employee assigned to Client's premises who has engaged in improper conduct, including without limitation, a breach of Client policies or failure to perform the duties herein, provided such request is in accordance with the laws and collective bargaining agreements, if applicable . Contractor shall supervise the janitors through Contractor's designated personnel . In the event Client assumes any supervisory duties toward the Contractor's employees or directs their acts or services, Client shall assume responsibility and shall indemnify, defend and hold Contractor harmless from loss, liability or expense arising therefrom . Page 2 of 5 010117 13 . Keys . Contractor shall not be provided master keys to any property. Should access to a master key be required, Client will provide a key box or lock box for such master key ( s) at the property. Notwithstanding anything to the contrary in this Agreement, Contractor shall not be responsible for any damages including, without limitation, any costs incurred in re - keying or changing locks caused by the loss or theft of such key( s ) . 14. Notices . Notices, requests, demands, etc . , shall be written and delivered or mailed with postage prepaid to Client at : to Contractor at : ABM ATTN : ATTN : With a copy to : ABM Legal Department 1111 Fannin Street, Suite 1500 Houston, TX 77002 15 , Entire Agreement . This Agreement contains the entire agreement between the parties. All prior negotiations between the parties are merged in this Agreement, and there are no understandings or agreements other than those incorporated herein . This Agreement may not be modified except by written instrument signed by both parties . In the event of conflict between any of the foregoing provisions of this Agreement and any other contract, purchase order, agreement or specification between the parties, this Agreement shall be controlling . This Agreement shall inure to and bind the successors, assigns, agents and representatives of the parties . IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first written above . Client : Contractor: [INSERT PROPER CLIENT CONTRACTING ENTITY] ABM Industry Groups, LLC By : By: Name : Name Title : Title : Page 3 of 5 010117 Exhibit A Scope of Work Page 4 of 5 010117 Exhibit B Pricing Page 5 of 5 BID BOND TRAVELERS CASUALTY AND SURETY COMPANY OF AMERICA Hartford , Connecticut 06183 Bond No . : KNOW ALL MEN BY THESE PRESENTS , That we , ABM INDUSTRY GROUPS , LLC as Principal , hereinafter called the Principal , and TRAVELERS CASUALTY AND SURETY COMPANY OF AMERICA , of Hartford , Connecticut , a corporation duly organized under the laws of the State of Connecticut , as Surety , hereinafter called the Surety , are held and firmly bound unto CITY OF WATERLOO as Obligee , hereinafter called the Obligee , In the sum of Five Percent of Amount bid of the Total First Year of the Proposed Project Dollars r Deep pg[pent of which sum well and truly to be made , the said Principal and the said Surety , bind ourselves , our heirs , executors , administrators , successors and assigns , jointly and severally , firmly by these presents . WHEREAS , the Principal has submitted a bid for Janitorial Services NOW , THEREFORE , if the Obligee shall accept the bid of the Principal and the Principal shall enter into a Contract with the Obligee in accordance with the terms of such bid , and give such bond or bonds as may be specified in the bidding or Contract Documents with good and sufficient surety for the faithful performance of such , or in the event of the failure of the Principal to enter such Contract and give such bond or bonds , if the Principal shall pay to the Obligee the difference not to exceed the penalty hereof between the amount specified in said bid and such larger amount for which the Obligee may in good faith contract with another party to perform the Work covered by said bid , then this obligation shall be null and void , otherwise to remain in full force and effect . Signed and sealed this 16th day of November 2020 ABM INDUSTRY GROUPS , LLC (Witness) ( Principal) ( Seal) v ( Name & Title) - _ Lu Ann Brinkley, Director Insurance Services TRAVELERS CASUALTY AND SURETY COMPANY OF AMERICA Marina Tapia, Witness , Witness B Simone Gerhard Attorney in- Fact COLORADO ALL - PURPOSE ACKNOWLEDGMENT A Notary Public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document. State of Colorado County of Weld On NOV 18 2020 before me, Beverly McCoy, Notary Public, personally appeared Simone Gerhard who proved to me on the basis of satisfactory evidence to be the person (s) whose name (s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature (s) on the instrument the person (s), or the entity upon behalf of which the person (s) acted, executed the instrument. I certify under PENALTY OF PERJURY under the laws of the State of Colorado that the foregoing paragraph is true and correct. WITNESS my hand and official seal. Signature - Bev kCcoy, Notary P I BEVERLY INCCOy NOTgRy PUBLIC • SrATE OF COLORADO Notary ID #20194011592 MY Commission Expires 3/25/2023 Travelers Casualty and Surety Company of America iA► Travelers Casualty and Surety Company TRAVELERS J St. Paul Fire and Marine Insurance Company POWER OF ATTORNEY KNOW ALL MEN BY THESE PRESENTS : That Travelers Casualty and Surety Company of America , Travelers Casualty and Surety Company , and St . Paul Fire and Marine Insurance Company are corporations duly organized under the laws of the State of Connecticut ( herein collectively called the "Companies") , and that the Companies do hereby make , constitute and appoint Simone Gerhard , of Los Angeles , California , their true and lawful Attorney- in- Fact to sign , execute , seal and acknowledge any and all bonds , recognizances, conditional undertakings and other writings obligatory in the nature thereof on behalf of the Companies in their business of guaranteeing the fidelity of persons , guaranteeing the performance of contracts and executing or guaranteeing bonds and undertakings required or permitted in any actions or proceedings allowed by law. IN WITNESS WHEREOF , the Companies have caused this instrument to be signed , and their corporate seals to be hereto affixed , this 3rd day of February, 2017 . 019MfY ArylHIA CONN. s State of Connecticut By: City of Hartford ss . Robert L . Raney , Se or Vice President On this the 3rd day of February , 2017 , before me personally appeared Robert L . Raney , who acknowledged himself to be the Senior Vice President of Travelers Casualty and Surety Company of America , Travelers Casualty and Surety Company , and St . Paul Fire and Marine Insurance Company , and that he , as such , being authorized so to do , executed the foregoing instrument for the purposes therein contained by signing on behalf of the corporations by himself as a duly authorized officer. In Witness Whereof, I hereunto set my hand and official seal . T� My Commission expires the 30th day of June, 2021 * p��,a�+* Mane C . Tetreault , Notary Public This Power of Attorney is granted under and by the authority of the following resolutions adopted by the Boards of Directors of Travelers Casualty and Surety Company of America , Travelers Casualty and Surety Company , and St . Paul Fire and Marine Insurance Company, which resolutions are now in full force and effect , reading as follows : RESOLVED , that the Chairman , the President , any Vice Chairman , any Executive Vice President, any Senior Vice President , any Vice President , any Second Vice President, the Treasurer, any Assistant Treasurer, the Corporate Secretary or any Assistant Secretary may appoint Attorneys -in-Fact and Agents to act for and on behalf of the Company and may give such appointee such authority as his or her certificate of authority may prescribe to sign with the Company's name and seal with the Company' s seal bonds , recognizances , contracts of indemnity , and other writings obligatory in the nature of a bond , recognizance , or conditional undertaking , and any of said officers or the Board of Directors at any time may remove any such appointee and revoke the power given him or her; and it is FURTHER RESOLVED , that the Chairman , the President , any Vice Chairman , any Executive Vice President , any Senior Vice President or any Vice President may delegate all or any part of the foregoing authority to one or more officers or employees of this Company, provided that each such delegation is in writing and a copy thereof is filed in the office of the Secretary ; and it is FURTHER RESOLVED , that any bond , recognizance , contract of indemnity , or writing obligatory in the nature of a bond , recognizance , or conditional undertaking shall be valid and binding upon the Company when (a) signed by the President, any Vice Chairman , any Executive Vice President , any Senior Vice President or any Vice President, any Second Vice President, the Treasurer, any Assistant Treasurer, the Corporate Secretary or any Assistant Secretary and duly attested and sealed with the Company's seal by a Secretary or Assistant Secretary; or (b) duly executed ( under seal , if required ) by one or more Attorneys-in -Fact and Agents pursuant to the power prescribed in his or her certificate or their certificates of authority or by one or more Company officers pursuant to a written delegation of authority ; and it is FURTHER RESOLVED , that the signature of each of the following officers : President, any Executive Vice President, any Senior Vice President, any Vice President, any Assistant Vice President, any Secretary, any Assistant Secretary, and the seal of the Company may be affixed by facsimile to any Power of Attorney or to any certificate relating thereto appointing Resident Vice Presidents , Resident Assistant Secretaries or Attorneys-in-Fact for purposes only of executing and attesting bonds and undertakings and other writings obligatory in the nature thereof, and any such Power of Attorney or certificate bearing such facsimile signature or facsimile seal shall be valid and binding upon the Company and any such power so executed and certified by such facsimile signature and facsimile seal shall be valid and binding on the Company in the future with respect to any bond or understanding to which it is attached . I , Kevin E . Hughes , the undersigned , Assistant Secretary of Travelers Casualty and Surety Company of America , Travelers Casualty and Surety Company, and St. Paul Fire and Marine Insurance Company, do hereby certify that the above and foregoing is a true and correct copy of the Power of Attorney executed by said Companies , which remains in full force and effect. Dated this day ofNO 1r 1 6 2020 �� y 9J'OV AN0 BG 1+�" !%Ns J (KwrFo HARTFORD, soft $ CONN. bl • 'N Kevin E . Hughes , Assi tant Secretary To verify the authenticity of this Power of Attorney, please call us at 1400421 -3880, Please refer to the above-named Attorney-in-Fact and the details of the bond to which the power is attached. City of Waterloo Form of Bid The bidder, having read this Requests for Bids ( RFP ) forJanitorial Services, hereby acknowledges that this Bid Proposal completely reflects the total bid price forall services required bythe RFB . It is the bidder' s responsibility to determine the bid price based on the bidder' s own evaluation of the space to be covered and the workto be done . Base bid per month to perform janitorial service at City of Waterloo Public Works Facility as per RFB specifications : $3,464. 27 ( Monthly Bid ) _ Mark Nordin Senior Branch Manager ( Company Representative Name) (Title) 11/ 17/ 20 (Company Representative Signature) ( Date) ABM Building Value