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HomeMy WebLinkAboutMarsden Building Maintenence TRACKE P R 10 R I TY ' BSD PQ (ROSAC fraR INSU . , * MAI � * , q ,, � IoRiat , Se evlc el �A Al MARSDEN 8 � w C1' tY OF W ATe, RC .oC 140 Vt. ETc.NER ME QNgL � C WORKS WATeAL00 , iA Swim MAILING ENVELOPE C I TY ov Wa , Ev. 00 , O �F � cd oF ' � NE c � � V CLERK ' 715 MuLBE(tRy StQEEr \ � q 5 '0 " 03 Wq- � Rc . 00 � � � , o , ; rte— S�� � 13oo , s ,= , , , TA TE 5 N� ARSO � � BUi �aNb � Air17EaAn) ce 701Z NN 14of Oe IAL S ��v � cEs CITY OF WATERLOO — REQUEST FOR PROPOSAL Janitorial Services The City of Waterloo, under the jurisdiction of the City Council, is seeking bids for furnishing the City of Waterloo Public Works Facility with janitorial services . To be considered for this project, the bidder must be familiar with the specifications set forth in the bid document; and the bidder offers to furnish those janitorial services to the City as required in the bid document . This entire document shall be considered as binding, part of the contract, and must meet or exceed the specifications set forth in the Request for Proposal. The vendor with the lowest qualifying total bid , which best serves the City of Waterloo, will be awarded the project . The term of this contact and price shall be fixed for o/a three ( 3 ) years, commencing December 11 2020 through November 30, 2023 . There may be a 1 or 2 year extension of the contract, if the City of Waterloo is satisfied with the janitorial vendor's performance at the end of the contract period. THE CITY OF WATERLOO RESERVES THE RIGHT TO WITHDRAW REQUEST FOR PROPOSALS IF THE CITY SHOULD PROVE TO BE MORE COST EFFECTIVE . . . 1 . Term of Contract : The price quoted for o/a the three ( 3 ) year term shall be fixed . There may be an option to extend the janitorial agreement for one (1) or two (2) year period. This option maybe offered to the company by the City of Waterloo if the City Council is satisfied with the janitorial vendor's performance during the initial contract period. MBM will comply . 2 . Definitions : Owner: City of Waterloo City Council Project Manager . Randy Bennett, Public Works Division Manager City : City of Waterloo Bidder : Vendor, Company 3 . Building Information : The City of Waterloo Public Works Facility is roughly 152, 000 square feet in total . Janitorial services required and areas to be serviced are identified in paragraph 16 of this bid document . 4 . Important Dates : Pre- Bid Meeting : A walk thru inspection of the areas to be serviced can be scheduled in advance of submitting the bid by contacting the Public Works Division Manager at 319 - 291 -4267 / 319- 2914445 or by email at : Randy. Bennett@waterlooJa . org Bid Submittal Deadline : Bids are due NLT 1 : 00pm on THURSDAY, NOVEMBER 19, 2020. Submit Bid ( & Bid Bond ) to : City of Waterloo, City Hall Office of the City Clerk 715 Mulberry Street Waterloo, IA 50703 All bids shall have prices clearly printed on the attached " FORM OF PROPOSAL" . All bids are to be submitted in a sealed envelope, clearly marked as follows : "BID PROPOSAL FOR JANITORIAL SERVICES — CITY OF WATERLOO PUBLIC WORKS. All bids shall be accompanied with a bid security of 5 % of the bid price for one year . Bid security shall be submitted with the bid proposal in a sealed envelope , clearly marked as : " BID SECURITY FOR JANITORIAL SERVICES" . The name of the business submitting the bid must also be clearly marked on both envelopes . Any bid submitted after the specified date / time shall be rejected . All bids must be hand delivered or mailed to the above address, and it is the sole responsibility of the bidder to ensure that the bid is received by the City at the above location and time . Any bid submitted after the specified date and time shall be rejected . MBM will comply . NO FAXED BIDS WILL BE ACCEPTED UNDER ANY CIRCUMSTANCES 5 . Bid Opening : Thursday, November 19, 2020 1 : OOpm , City of Waterloo 15t Floor Conference Room City Clerk Office 715 Mulberry Street, Waterloo, IA 50703 6 . Contract / Project to Commence : Janitorial contract shall commence on or after December 1, 2020, and signing of the contract . Two ( 2 ) original signed contracts to be furnished by the successful bidder to be approved by the City Council and signed by the Mayor. MBM will comply . By virtue of statutory authority, the company shall be given preference to Iowa Domestic Labor, products and provisions grown , and coal produced within the State of Iowa according to the provisions of the Code of Iowa as amended . 7 . Bid Rejection / Acceptance : The City reserves the right to reject any and all bids, waive informalities in bidding, or to accept the bid which best serves the interests of the City of Waterloo . MBM will comply . 8 . Bid Withdrawl : All bid prices, upon submission by bidder, are recognized by the City and bidder to be irrevocable for a minimum of thirty ( 30 ) calendar days after the scheduled opening of bids with the consent of the City. MBM will comply . 9 . Bid Security : Each bidder shall accompany the bid with a bid security by a bid bond , cash deposit, Cashier' s Check or a Certified Check on a solvent bank chartered under the laws of the United States and in accordance with the requirements of Section 384 . 97 of the Iowa Code as amended , in the amount of not less than 5 % of the total first year of the proposed project . Bid security shall be made payable to the City of Waterloo. Bid security shall be submitted in a separate sealed envelope and be affixed to the bid . The envelope shall have the company name and address clearly stated along with being labeled as " Bid Security" . MBM will comply. See included Bid Bond . Bid security shall be returned to bidders who were not awarded the contract, upon signing of the contract . 10 . Performance Bond : Upon signing the Contract, a Performance Bond in the amount equal to the 1St year of the three-year contract shall be required and submitted before work commences . The Performance Bond shall be in effect until the end of the 1St year of the contract and the contract has been satisfied and accepted by the Public Works Division Manager and City Council . MBM will comply . 11 . Taxes and Late Fees : The City is a governmental agency and does NOT pay taxes or late fees . MBM will comply . 12 . Terms of Payment : The company shall submit a monthly invoice request for payment . The City shall endeavor to make payment in a reasonable time frame and manner. MBM will comply. 13 . Termination of Services : Either party may terminate this agreement with a thirty ( 30 ) day notice to the other party . MBM will comply. 14 . Interpretation of the Contract Documents : Bidders are hereby given notice to check carefully the accuracy and arithmetic of their bids before submission of said bid . Plea of errors in bid may never the less result in acceptance or rejection of that bid and award to the next low bidder . The vendor shall verify all sizes, locations and existing conditions prior to bidding . If any discrepancy is noted by the vendor, the Public Works Division Manager shall be notified immediately . In the event that any questions shall arise after the letting of the contract respecting the true meaning of the specifications, the matter shall be referred to the Public Works Division Manager, whose decision shall be final as to all parties to the contract . No advantage shall be taken of any manifest clerical errors or omissions or questions the vendor may have which could affect the bid before submitting the bid . MBM will comply . 15 . Insurance and Legal Requirements : 15 . 1 The company shall maintain adequate liability insurance in form ( s ) and amount ( s ) sufficient to protect the City of Waterloo, its agencies, its employees, its clients and the general public against loss, damage and/or expense related to performance under the janitorial agreement . MBM will comply . 15 . 2 The company shall provide a Certificate of Liability insurance naming City of Waterloo as additional insured and said insurance certifications must be provided to the City of Waterloo before or upon award and signing of contract . MBM will comply . 15 . 3 In the event insurance coverage is canceled or modified in any way, the City of Waterloo must be notified immediately . If at any time during the contract period, the company fails to maintain the minimum insurance coverage, the contract may be canceled at the City' s option . MBM will comply . 15 . 4 Minimum insurance requirements are as follows : MBM will comply . Comprehensive General Liability $ 2, 000, 000 Comprehensive Automobile Liability $ 1, 000, 000 Workers Compensation $ State Statutory 15 . 5 Hold Harmless : Our business partners shall defend , indemnify and hold harmless the City of Waterloo, its officers, employees, agents, and/or representatives from and against any and all liability, loss, expense ( including reasonable attorneys' fees ), or claims for injury or damages arising out of the performance of the relationship, but only in proportion to and to the extent such liability, loss, expense, attorneys' fees or claims for injury or damages are caused by or result from neglect or intentional acts or omissions of the business partner, its officers, agents or employees . MBM will comply . However, we ask that you make an addition to this section in order to provide mutual indemnification for both parties . For example : The City shall defend , indemnify and hold Marsden Bldg Maintenance ( MBM ) harmless from and against all claims, liability, costs, or expenses for any injury or death to any person or damage to any property arising out of or in any way relating to any act or omission of the City at Cities sole expense . 16 . General Requirements : 16 . 1 The major cleaning shall be done after normal business hours . The Contractor' s supervisory personnel must be present at all times ( during the night shift ) while service is being performed . All of the company' s personnel must be identifiable my means of not less than a name badge with the company' s identification and the employee name on the badge . MBM will comply . 16 . 2 The Contractor will provide the Public Works Director with a criminal background check form on each employee having access to City facilities . The information needed would include correct name, date of birth and social security number. The Waterloo Police Department will conduct a criminal background check to verify this information and , the City will have the option of denying access at its discretion to persons it feels has had significant offenses . MBM will comply . 16 . 3 The contractor' s personnel shall also sign a "Confidentiality Agreement" which essentially states that any information the cleaning staff my inadvertently read in the process of performing their duties shall remain STRICTLY CONFIDENTIAL. Unauthorized use or disclosure of confidential information , including but not limited to protected health information will result in disciplinary action up to and including recommendation for termination and possibly imposition of fines pursuant to applicable local, state and federal laws . MBM will comply . 16 . 4 The contractor' s staff will work primarily week nights, beginning at or after S : OOpm and end at such time is agreeable with both the company and the Manager. Weekend work will be permissible with advanced notice for special projects such as window washing, floor stripping, waxing etc. MBM will comply . 16 . 5 The contractor shall supply all paper towels, toilet tissue, hand soap, can liners, cleaning supplies and equipment to properly maintain the buildings cleanliness . MBM will comply . 16 . 6 The City shall provide adequate storage room (s ) for the company' s use . 16 . 7 The company shall inform the Public Works Division Manager if it observes various maintenance- related problems such as burned out lights, plugged drains, water leaks etc . MBM will comply . 16 . 8 The company shall perform the following janitorial assignments at the prescribed frequency as listed below . Assignments include sweeping and mopping of tile floors, vacuuming of carpeted floors, cleaning of tables and chairs, emptying of trash and cleaning countertops . Restroom / locker room maintenance shall include cleaning of toilets, urinals, sinks, mirrors, counters and floors . Restroom paper product replacement . MBM will comply . Task Daily Weekly Monthly 2x / Yr 1x / Yr Clean & Restock Rest Rooms # 177- 109451429 - 130 X Clean & Restock Locker Rooms ( 135436437- 144445446 ) Clean Lunch Room - 111 X Clean Vending Area — 112 X Street clerical area # 114 * Sweep — Mop Tile Floors ( 108 - 112A - 113 — 114 — 119 — 121 X — 122 - 123 - 124 - 131 - 132 - 134 - 148 - 150 - 152 153 - 156 — 187 ) Sweep & Mop concrete corridor — # 113 X Sweep & Mop Concrete Hallway to Traffic - # 149 Buff Corridor and Entry Way Tile ( changed to 2 x per yr) X Wax Corridors and Entry Way Tile ( changed to 1 x per yr ) X Vacuum All Carpeted areas in office (s ) area X Vacuum Carpets in Conference Rooms - # 110 & 115 Clean Window Sills — Office Area — Lunch area X Clean office area break room # 128 X Clean glass on entry doors ( 3 entrances ) X Clean office blinds X Clean minor soiled spots on carpet X Clean /Wipe off conference room table / chairs X * Employees of Public Works work in all conditions and it is expected that common to all areas such as rest rooms / lunch rooms / briefing rooms floors will be difficult given the nature of construction work being accomplished by employees . * MBM will comply . 16 . 9 The contractor shall provide a list of all cleaning supplies, paper goods, can liners, hand soap, disinfectants, etc . , used by the contractor in the performance of this contract to the Director prior to contract startup date for approval . This list shall include product name and supplier name . MBM will comply. 16 . 10 The contractor shall provide a " Material Data Safety Sheet" ( GHS ) for every chemical to be used by the contractor. MBM will comply . 16 . 11 The City will provide the contractor with access and keys to the facilities for which services are to be provided . It is the responsibility of the contractor to see that keys are NOT misplaced , lost, stolen or copied . MBM will comply. a ) The use of keys by an employee of the contractor at an unauthorized time or for an unauthorized reason may be reason for termination of the employee and /or contract . b ) In the event that a key ( s ) provided to the contractor or its employee is lost, misplaced or stolen , the contractor will be responsible for notifying the Director or his designated representative and contractor shall pay for replacement cost of key ( s ) and /or, if necessary, changing of locks . 16 . 12 It will be the responsibility of the Public Works Division Manager to set up what is deemed satisfactory performance of the contractor and will be based primarily on the continuous acceptable appearance of the facilities . MBM will comply . 16 . 13 The contractor' s management personnel shall make regular and frequent inspections to assure that work is being performed in accordance with these specifications . The management personnel shall report to the Public Works Division Manager on a regular, pre - agreed upon schedule . MBM will comply . 16 . 14 The contractor will be responsible for the repair or replacement of any damaged equipment or damages to the building that may occur during the course of carrying out the prescribed duties . If damages cannot be repaired by the contractor, it shall be reported to the Director or his representative and the cost of said repair shall be deducted from the monthly invoice . MBM will comply . 16 . 15 The monthly charge includes the services as outlined . Any work not mentioned can be negotiated and performed . These services shall be performed five ( 5 ) days per week, Monday through Friday, unless severe weather would prevent such scheduling . No work will be performed on weekends unless approved in advance by the Public Works Division Manager . MBM will comply . 16 . 16 No services will be required on holidays . MBM will comply. 16 . 17 One ( 1 ) additional day may be charged each Leap Year . MBM will comply . 16 . 18 The contractor should direct any questions, concerns or complaints to the Public Works Division Manager, Randy Bennett, or his designated representative at 319- 291- 4267 . MBM will comply . 17 . As an alternate, bidders are requested to quote semi - annual window cleaning ( inside and out ) of all office, meeting, lunch rooms . See below . MBM would be able to provide interior window cleaning services not requiring a lift at a billable rate of $ 20 . 00 Per Man Hour . 18 . References : The bidder must provide along with proposal , the names of two ( 2 ) or more references . Institutions of comparable size in which company currently provides janitorial services . Bidder must list names of firms, addresses, phone numbers and name of contact persons . See references included in proposal . CITY OF WATERLOO FORM OF BID PROPOSAL The bidder, having fully read this document, hereby acknowledges that this Bid Proposal completely reflects the total bid price contained herein . It is the bidder' s responsibility to determine the bid price based on the bidder' s own evaluation of the space to be covered and work to be done . Base Bid per Month to Perform Janitorial Service at City of Waterloo Public Works Facility as per Specifications . $ 2, 431 . 72 Per Month (Janitorial Services & Consumables ) Marsden Bldg Maintenance, LLC ( Monthly Bid ) Lance Sivertsen Business Development Manager (Company Representativ Nam (Title) 11/19/2020 (Company R presentative Signature) ( Date) P U B L I C City of Waterloo IMAM Public Works Division November 13, 2020 TO : Prospective Bidders RE : Addendum # 1 to Public Works Facility Janitorial Services 1 . In reference to the City of Waterloo request for bid for Public Works Facility Janitorial Services, the following corrections apply. • CHANGE : In reference to item 16. 8 — The Contractor shall perform the following janitorial assignments at the prescribed frequency as listed below . Item #11 — Buff Corridor and Entry Way Tile — scrub and wax from weekly to two ( 2 ) times per year . • CHANGE : In reference to item 16. 8 — The Contractor shall perform the following janitorial assignments at the prescribed frequency as listed below . Item #12 — Wax Corridors and Entry Way Tile — strip and wax from monthly to one ( 1 ) time per year . Randy Bennett Public Works Division Manager City of Waterloo, IA e� TOO m m lip ® a sw � r an on plop" Ir — �, ,� • • - ` j lllVY Pee was Igo ' i ; ; . s i Proposal for MARSDEN Cityof Waterloo Public Works see . 0 - 0 . _ _ Prepared by Marsden Bldg Maintenance , LLC Lance Sivertsen Business Development Manager Mobile : 515 - 245 -4350 LSivertsen@marsden . com https : //www . marsdenbuildingmaintenance . com / I / 0 r ■ November 19 , 2020 Randy Bennet Public Works Division Manager City of Waterloo Public Works 625 Glenwood Street Waterloo , IA 50703 City of Waterloo RFP - Janitorial Services - Marsden Proposal Dear Randy , Thank you for the opportunity to submit a bid for Janitorial Services at the City of Waterloo Public Works Facility , Marsden Bldg Maintenance ( MBM ) understands how important it is for the Public Works Department to have a janitorial partner who can provide efficient and consistent facility services . I am confident that MBM can continue to provide you with the skilled teams , comprehensive quality programs , and customer- focused services that are necessary to maintain the cleanliness , appearance , and safety of your property . Enclosed you will find our proposal . If you would like additional information or have questions , please reach out to me at 515 -444 - 8754 or LSivertsen@marsden . com . We look forward to your evaluation of our proposal and the opportunity to continue the partnership between Marsden Bldg Maintenance and City of Waterloo Public Works . Sincerely , Lance Sivertsen Business Development Manager / 0 / 0 ■ i � A 0��/ U T L 3 Marsden Bldg Maintenance was established in 1952 and over the years has grown into a full spectrum facility services provider . MBM offers janitorial , security , building maintenance , and specialty property services throughout the central United States . We provide specialized building care to thousands of clients through service solutions that are quality- based and customer-focused . MBM is part of the Marsden Services family of businesses . Marsden provides clients with a unique combination of national strength and local presence . Marsden is a multistate company that services thousands of clients from coast to coast . Despite Marsden ' s size , the focus is on the local markets in which it has office locations . Each office is invested in its community and local clients , providing personalized service . The local teams leverage Marsden ' s resources as a large organization , including staff, technology , equipment , supplies , information , industry experts , and finances to better serve their neighboring clients . Through our combined national and local operations , MBM provides our clients with the strength of a large corporation and the individualized care of a small business . Who is Marsden ? Composed of several operating companies, Marsden is one of the largest privately- owned facility service providers in the United States . • 300M 4 Square feet cleaned Ser0ce lines : J. leaning, HVAC, daily by Marsden Fr 52 C L6 co anies L Calibration, and Office locations Security IA . 0 alai@ a throughout the USA -.W000A LABOR MANAGEMENT At MBM , we are proud to provide good jobs to hardworking people . We attract a workforce of exceptional associates to provide our clients with consistent , high quality services . Through our labor management strategies , we have built a stable , qualified team of associates that is productive , reliable , and trustworthy . 00 / ■ ■ i HIRING All of MBM ' s hiring is done by MBM ' s Human Resource Services ( HRS ) Placement Specialists . Our Placement Specialists are intensively educated in the most current employment laws , verifying authorization to work documents , running E -verify checks , performing background checks , interviewing candidates , processing hiring paperwork , and human - relations techniques . The Hiring Process MBM 's careful hiring process results in a quality workforce that is highly trained, trustworthy, and motivated. © TALEo NT ACQUISITION Finding the best applicants and reviewing their qualifications . © ' � FNINL Vetting each applicant' s eligibility, legal status, work history, and background . © INTERVIEWING Determining an applicant' s aptitude for the position and their congruency with Marsden ' s company culture . O HIRING Placing the individual in an open position suited to his or her strengths and skills . © RETAINING Engaging our employees and providing our clients with a stable workforce . Candidates apply for an open position online and complete a pre- interview online assessment . We thoroughly review each potential candidate ' s background , legal status , and work history before inviting the applicant for an interview , and automatically disqualify anyone who doesn 't meet the required standards . / 0 / ■ ■ i Talent Acquisition : Who We Look For During talent acquisition, we seek out individuals with the following qualities: 7 PrM 17-6 71.1 Eligibility • • Can prove a legal work status in the United States and have a clean L background check Experience Have the experience and the abilities necessary for the posted position All qualified applicants are given a personal , face-to -face interview with a trained HRS professional . During the interview , we look at the applicant' s general suitability , as well as his or her job experience and work ethic . Once we are satisfied that a candidate will become an effective member of the MBM team , we work hard to onboard and retain that individual . MBM is meticulous in job placement — we want to ensure that individuals are placed in a position in which they can succeed and be proud of their work . We encourage employees to stay with MBM long -term by engaging them in our company and helping them grow in their careers . We provide a positive work environment , competitive wages , benefits packages , and reasonable workloads . When employees show skill , dedication , and interest , MBM prepares them for promotions and gives them new roles . By investing in our employees , we are able to reduce turnover and provide our clients with a dedicated , steady workforce . TRAINING Every new MBM employee goes through a multi - step training process . Our cleaners complete hours of education and practice before commencing work . The result is a workforce that is knowledgeable , efficient , consistent , and highly skilled . Every MBM cleaning team represents hundreds of hours of training and education . We investigate the best products , equipment , methods and cleaning systems and then use the latest research and best practices to develop our training and quality assurance programs . i / ■ ■ i Training Program We have three phrases in our training program for new cleaners. Our intensive training system creates a workforce that is educated, reliable, consistent, and cost-effective . Orientation Phase ?Instoruction Phase Application Phase CLASSROOM TRAINING TECHNICAL TRAINING PROCEDURAL TRAINING • About Marsden • Standardized cleaning • Hands- on learning • company policies and methods • One - on -one instruction procedures • Safety protocols • Marsden ' s TECH system • Safety program and • Customer service skills • Schedule for periodic tasks safe practices • HR policies Classroom Training During classroom orientation and training , new employees learn about MBM , HR policies , safety , and their specific role within the company . There are test questions after each section to ensure comprehension . Our focus during classroom training is to introduce employees to our company , its culture , and its mission . We also use this time to emphasize the importance of safety and safe work practices . Technical Training Once new employees have satisfactorily completed the first tier of training , they begin their onsite training . During onsite training , employees are trained on the standard methods for their particular job , site-specific methods , site-specific safety protocols , customer service , and advanced industry training . For new management staff, onsite training also focuses on supervisory skills and additional human resource policies . During the onsite training , new employees build upon their classroom learning in a tangible way . The onsite training helps new employees to visualize what they are learning and prepares them to practice these procedures and techniques themselves in the final step of training . / 0 / 0 ■ ■ Procedural Training In the final stage in MBM ' s training program , employees receive one-on -one instruction . This final step ensures that employees have retained the information they have learned in training and that they can execute it . During the hands- on training , a designated trainer works side by side with the new hire . As the trainer and the trainee work together, the new employees are taught the specific service plan for that client site , called TECH . Each employee is taught this system for service delivery in order to ensure our clients receive consistent and efficient services each day . What is TECH ? MGM 's Teach Easy Cleaning Habits (TECH) program is a proprietary system designed to ensure reliable quality standards. Why it Matters How it Works CONSISTENCY TECH eliminates the variables TECH specifies everything from one cleaner to the next, that needs to be done at the ensuring uniform performance. site in a certain order. EFFICIENCY ROUTE ® TECH's best practice method for Cleaners are taught the most cleaning each area ensures time efficient path and cleaning and energy are not wasted . method for each area . OWNERSHIP SUPPLIES mm Each cleaner assigned an area TECH incorporates the best of responsibility, which instills equipment and chemicals to a sense of ownership . use at each site . STAFFING LEVELS MBM uses a mobile timekeeping technology to monitor employee departures and arrivals in real time . We use QR codes and /or GPS to confirm that employees are onsite and receive immediate notification if employees fail to report at their scheduled destinations . If employees do not clock- in onsite when their shifts begin , a manager uses our mobile technology to immediately locate and secure a replacement staff member. This ensures a fully staffed team at the facility every shift . / 0 UAL TY ASSURANGE Quality assurance is the foundation of the success MBM . All our efforts are directed by our commitment to provide consistent , reliable , and customer-focused services . Through our quality assurance program , we are constantly exploring ways to improve the condition and value of each client facility . Our multidimensional approach ensures the best possible performance and significantly reduces the influence of human error in the field . Our quality assurance program is designed to ensure client satisfaction , guarantee quality performance , and confirm compliance . Quality Control Program MBM 's QC program covers three key aspects of service : proactive quality assurance, cutting-edge technology, and industry-leading labor management. Our QC program covers nine key points. PW �LL L TIME KEEPING & HUMAN RESOURCE NOTIFICATIONS L ACCESS AA Lift: F L ENVIRONMENTAL L SERVICE CUSTOMER _ SATISFACTION U REPORTING CUSTOMER SURVEYS ��, LL INSPECTIONS -�aA / 0 / 0 i, ■ TIME KEEPING AND HR ACCESS MBM ' s mobile technology enables us to communicate with and coordinate our employees . Through this technology , we can monitor employee departures and arrivals in real time ; manage employee schedules ; fill open positions ; ensure accurate payroll information ; and contact employees . By using technology to simplify our HR efforts , our cleaning teams are able to spend more time serving in the facility and less time on administrative tasks , which increases our efficiency and accountability . WORK ORDERS AND PROJECT CALENDARS Our project management system tracks all service activities and customer requests . Once a work order is entered in the system , an automatic notification is sent to the corresponding manager . The work order is tracked through the system to completion and monitored to ensure timely responses . Periodic tasks are also entered into this system , as well as being noted on a comprehensive service calendar. These calendars incorporate all the different service tasks to be done at a facility and divide periodic tasks into reasonable and equal weekly workloads . These calendars are then used to generate detailed weekly assignments for cleaning teams . INSPECTIONS AND REPORTING We perform regular inspections and periodic audits to review all aspects of MBM ' s contract performance . During an inspection , we review service performance ; compliance with laws , certifications , and training ; and responses to customer needs and customer satisfaction . MBM can provide different levels of inspection , ranging from informal daily inspections to quarterly formal inspections . Performing inspections on a regular basis enables us to immediately identify if there are any areas where we could improve our services and then make the changes necessary to do so . In addition to reviewing each aspect of our scope of service during inspections , we also review KPIs and Gap Analysis to ensure we are providing our clients with tailored , quality services . Quarterly Report Dashboard QA Score by State Audit Deficiencies By Supervisor YTD Work Orders - . Jon 2, 2018 — Jon 25, 1019 _mill 1•■Ir !/ fii/i % /n%iii/',i ' , . . „ � ■ E� i - - . . . _ .. � ■ III -- - r ■ III Average QA Score Audits Completed Work Orders Billable ■ I I I Month To Date Month To Date VS. Non -Billable — m 1 if ■ � 111 �� ■ 1I r. 6 41 ■ 111 00 / 0 ■ ■ r Every formal inspection has a corresponding report form that is completed and logged in a centralized database . We use a web -based quality assurance tool that allows us to track and manage inspections and reports directly from client accounts in real time . Our reports can be customized to meet client KPI ' s and preferences . We readily provide our clients with the results of their inspection reports . SERVICE REQUESTS AND CUSTOMER SURVEYS If a client contacts us with a concern , the manager at the account performs an immediate site inspection . The manager will determine the source of the problem and develop a plan for resolving the situation . All action items — whether they are complaints , work orders , requests for service , or service deficiencies — are promptly escalated if they are not addressed immediately . All accounts have an internal escalation chart and items that are not resolved are automatically escalated to the next level of management . Escalation Action items are first the responsibility of the account manager and are automatically escalated if they are not immediately reconciled at this level. Although we have a defined process for escalation, issues are almost always immediately resolved at the local level. Area Director ofJ LocalLevel • OperationsManager Clients are invited to fill out a simple satisfaction survey on a quarterly basis . This survey helps us to measure our performance against client expectations . We share the results of these surveys with our onsite team so that they are aware of what they are doing well and potential areas for improvement . ENVIRONMENTAL HEALTH AND SAFETY All MBM associates share the belief that safety is an everyday concern and an integral part of every operation . Our employees are properly trained , careful , and alert , and they provide our clients with cleaner, safer facilities . Our goal is zero injuries and we work with our clients to design and implement site -specific safety programs . MBM ' s Safety360 program is at the center of our safety initiatives . Safety360 is a behavior- based program built on the fundamentals of risk exposure , hazard identification and incident prevention . Our program is a comprehensive , proactive , and multidimensional initiative that adheres to the hazard control methods established by the National Institute for Occupational Safety and Health ( NIOSH ) . / 0 00 Hazard Control MBM is dedicated to providing our clients and our staff with a safe and healthy environment. Our teams use industry-proved hazard control methods to constantly live a culture of safety and create safe environments wherever they go . • • HAZARD CONTROL METHODS Through Safety360 ' s philosophical approach to safety MBM has been able to maintain Occupational Safety and Health Administration ( OSHA) injury and insurance rates below the industry standards for janitorial , security , and building equipment contractors . Training is key to creating and maintaining safety awareness throughout our company . Safety training is an ongoing process for our employees , continuing throughout their MBM careers . Cleaners receive safety awareness training upon hire and yearly refresher training . We also conduct a site -specific hazard analysis for each account and based on the findings , the cleaners receive additional trainings to prepare them to safely service the account . Cleaners also receive ongoing training during daily safety briefings at the job site and additional site -specific training occurs whenever physical or procedural changes at the job site result in new potential safety hazards . / 0 / 0 ■ ■ PRICING November 19 , 2020 The following represents the pricing for Janitorial Services and Consumables at Public Works ' s facility , located at 625 Glenwood Street Waterloo , IA 50703 . Services Price Per Frequency Janitorial Services & Consumables $ 2 , 431 . 72 Per Month The effective date for this pricing is December 01 , 2020 . Prices are guaranteed through November 30 , 2023 barring any major, unforeseen changes in payroll taxes , healthcare , or government initiatives . Prices do not include sales taxes as they may apply . Price Inclusions This is a full building price providing : • Associates (s) labor • Corporate support • Cleaning chemicals and • Payroll - related taxes equipment • Worker' s compensation • Fill - in coverage • General liability insurance • Local management team Service Agreements Marsden Bldg Maintenance , LLC requires a signed agreement before services begin . If Marsden is selected please send me a copy of the agreement to review and approve . In addition , the following items must be included : Name : Marsden Bldg Maintenance , LLC ( Please ensure our name is spelled exactly as it is listed here) Start Date : Ensure that the correct start date is listed Signature : Michael Davis , Chief Operating Officer Billing To accommodate all our customers and the various cut-off dates that each of them may have for processing vendors ' invoices , we will normally bill for service around the 1st of each month . / i ■ ■ REFERENCES Waterloo Marsden Building Maintenance , LLC 140 Fletcher Ave Waterloo , IA 50701 Waterloo Regional Airport Keith Kaspari ( 319 ) 2914483 2790 Livingston Lane Waterloo , IA 50703 Farm Credit Services of America Sandy Alber ( 800 ) 383 - 0378 1301 West Main Manchester, IA 52057 DSM Airport Authority Damon Quick 515 -256 -5525 5800 Fleur Drive Des Moines , IA 50309 BID BOND Travelers Casualty and Surety Company of America Hartford , CT 061 $ 3 CONTRACTOR : SURETY : \ uucc , /crr ! slrNrr.c next ockb c .c:�, cVomc, logo ! �' I( rirn and priucipol phl ( e ol ' hlrsitccs) MARSDEN BUILDING MAINTENANCE Trac cter % C :mwli ) and Surct ) ( otnpait } or eknicriczl 2124 UNIVERSITY AVE . W . One Tower Square Saint Paul , MN 55114 Hartford , CT 06183 OWNER : r Aurnc . It,trrrl curira.� uttcl ucklt ' r.c.ci City of Waterloo 715 Mulberry St . Waterloo , IA 50703 BOND AMOUNT : Five Percent of the Bid Submitted PROJECT : \ onrc>. lurolilm ru nclrlrc�<< . onrlI 'rojcr� otrorhrr . it aoY� City of Waterloo Public Works Janitorial Services The Contractor amt Surae arc bound to [ lie 0vv ncr in the amount set forth abo \ c . for file pin nicht ol' « hick the Contric ( or and Burch bind thenisekc (N . their heirs . executors . adniinistruors. successors and assi .wns . jointh and scvcralh . ns pro % ` ided herein . l he conditions of this Bond arc such that if the Ovtncr accepts the bid of the Contractor xiithin the tittle specified in the bid documents . or ithin such little period :is rraa \ be ; igrccd to bthe Ovrner and Contr, ictorl and the Contractor either ( I ) ewers into a contract ith the Owner in eccordmice vv iltt the terms of such bid . mid gives such bond or bonds as nt :n be specillcd in Ilic bidding or Contract Documcnts . ith a surciN admitted in the .jurisdiction of the Project amt othcrmse acceptable to file 0 \\ jict-. Cor the fitilhf it perforiiiiiwe of such Contract and for ( he prompt pa} mens of labor and material furnished in the prosecution thereof: or ( 2 ) pn\ s to the (Amer the difference . not to exceed the amount of this Bond, bomeen file amount specified in said bid and such larger ; imount for vv hick the Owier man in good F01li contract icilh anotlier part' to perform Ilio ork co \ cred bN said bid. then this obliwa ( ion shall be null and void , othem ise to remain in full force and effect . The Snrct} hercbk <titcs am notice of an agwcnicnt bemcen the Oti\ rcr and Coninic ( or to extend the time in \% ] licit the Oixner nia \ accept the bid \railer of notice bN the Sui shall 1101 apph to alae c .� icnsiori cxececling sixt } ( t;tt ) da ` s in the iii, i,atc bcwnd file time for acceptance ol ' bids specified in file bid documents . and tlic 0 \N ncr and Contractor shrill obtain the Surcfv ' s c011scttl for All CNIension be\ and six1 , ( 00 ) da \ s . If this Bond is issncd its connection \t ith a subconirictor ' s bid to :t Contractord tite terns Contractor in this Bond shall be deemed to be Subcontractor and the tont On ncr shall be decmcd to be Contrictor When this 13011 (1 hits been furnished to contply % \ till it sttitutotA or other Icgal requircmcut in file location of the I' rnject . am ' prop ision in this Bond con (lictiri < ; cc ith said statutorc or Ice;al requirement shall be decincd deleted hcrcl'roui and prop isions confornainwy to such slaltl ( oa-\ or other lel.jafl requirenicni shall be deemed incorpor led herein . When so furnislied . fine intent 1s ( kit this Bond sht ill be construed its a s ( .itutorybond and not m a common lave bond . C j The Company executing this bond vouches that this document conforms to American Institute of Architects Document A310 , 2010 edition Signed and scaled this 19th day of Nov_eCrlbeL2020 MARSDEN BUILDING MAINTENANCE r 1 'r w u i/ url r i.`'errlr tl 'iurc .cc� r �itlrl •elers Cusualtr and Surety Company ofAntcrira r .�'rrren (Saab Tracy Chehncki Attorney- in = Fact -- ( it /f/WSPA ) Fact( it /f/WSs) l iilr i The Company executing this bond vouches that this document conforms to American Institute of Architects Document A310, 2010 edition 2 i Travelers Casualty and Surety Company of America Aftk Travelers Casualty and Surety Company TRAVELERSJ St. Paul Fire and Marine Insurance Company ROWER OF ATTORNEY KNOW ALI.. MEN BY THESE PRESENTS . That Travelers Casualty and Surety Company of America . Travelers Casualty and Surety Company . and St Paul Fire and Marine Insurance Company are corporations duly organized under the lakes of the Slate of Connecticut ( herein collectively called the Companies" ? and that the Companies do hereby make , constitute and appoint Tracy Chehoski of MINNEAPOLIS Minnesota their true and lawful Attorney- in - Fact to sign . execute , seal and aeknavledge any and all bonds recognrzances conditional undertakings and other writings obligatory in the nature thereof on behalf of the Companies in their business of guaranteeing the fidelity of persons . guaranteeing the performance of contracts and executing or guaranteeing bonds and undertakings required or permitted in any actions or proceedings allowed by law IN WITNESS WHEREOF . the Companies have caused this instrument to be signed , and their corporate seals lobe hereto affixed . this 3rd day of February . 2017 . &eq 54Srpb rt sr€Qrm1to rrar: c WWI State of Connecticut By : City of Hartford ss . Robert L . Raney, Senior Vice President On this the 3rd day of February , 2017 . before me personally appeared Robert L . Raney . who acknowledged himself to be the Senior Vice President of Travelers Casualty and Surety Company of America . Travelers Casualty and Surety Company , and St . Paul Fire and Marine Insurance Company , and that he , as such being authorized so to do. executed the foregoing instrument for the purposes therein contained by signing on behalf of the corporations by himself as a duly authorized officer In Witness Whereof . I hereunto set my hand and official seal My Commission expires the 30th day of June . 2021 MarFe C ' Tetreault , Notary Public E This Power of Attorney is granted under and by the authority of the following resolutions adopted by the Boards of Directors of Travelers Casualty and Surety Company of America . Travelers Casualty and Surety Company , and St . Paul Fire and Marine Insurance Company , which resolutions are nave in full force and effect . reading as follows : RESOLVED, that the Chairman , the President . any Vice Chairman , any Executive Vice President . any Senior Vice President , any Vice President . any Second Vice President . the Treasurer . any Assistant Treasurer, the Corporate Secretary or any Assistant Secretary may appoint Attorneys - in - Fact and Agents to act for and on behalf of the Company and may give such appointee such authority as his or her certificate of authority may prescribe to sign with the Company's name and seal with the Company' s seal bonds . recognizances , contracts of indemnity , and other writings obligatory in the nature of a bond recognizance . or conditional undertaking . and any of said officers or the Board of Directors at any time may remove any such appointee and revoke the paver given him or her , and it is FURTHER RESOLVED , that the Chairman , the President , any Vice Chairman , any Executive Vice President . any Senior Vice President or any Vice President may delegate all or any part of the foregoing authority to one or more officers or employees of this Company. provided that each such delegation is in writing and a copy thereof is filed in the office of the Secretary. and it is i, FURTHER RESOLVED . that any bond , recognizance . contract of indemnity, or writing obligatory in the nature of a bond , recognizance , or conditional undertaking shall be valid and binding upon the Company when ( a ) signed by the President any Vice Chairman . any Executive Vice President , any Senior Vice President or any Vice President any Second Vice President the Treasurer . any Assistant Treasurer . the Corporate Secretary or any Assistant Secretary and duly attested and sealed with the Company' s seal by a Secretary or Assistant Secretary : or ( b ) duly executed ( under seal . if required ) by one or more Attorneys - in - Fact and Agents pursuant to the power prescribed in his or her certificate or their certificates of authority or by one or more Company officers pursuant to a written delegation of authority : and it is FURTHER RESOLVED . that the signature of each of the following officers President , any Executive Vice President , any Senior Vice President . any Vice President . any Assistant Vice President . any Secretary . any Assistant Secretary , and the seal of the Company may be affixed by facsimile to any Power of Attorney or to any certificate relating thereto appointing Resident Vice Presidents , Resident Assistant Secretaries or Attorneys-in- Fact for purposes only of executing and attesting bonds and undertakings and other writings obligatory in the nature thereof, and any such Power of Attorney or certificate bearing such facsimile signature or facsimile seal shall be valid and binding upon the Company and any such power so executed and certified by such facsimile signature and facsimile seal shall be valid and binding on the Company in the future with respect to any bond or understanding to which it is attached . I Kevin E . Hughes . the undersigned . Assistant Secretary of Travelers Casualty and Surety Company of America , Travelers Casualty and Surety Company. and SI Paul Fire and Marine Insurance Company. do hereby certify that the above and foregoing is a true and correct copy of the Power of Attorney executed by said Companies , which remains in full force and effect . Dated this 19th day of November 2020 t` 4 St rE J Kevin E Hugheslas i Xst �ntSecretary To verily the authenticity of this Power ofAttorrrey, please eat/ us atl -800421 -3990. Please refer to the above -nanred Attorney- - Pact and the details of the bored to which the power is attached