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Home My WebLink AboutABM JanitorialABM Janitorial 1027 W 4th St Waterloo IA 50702 City, ST ZIP Code Bid Proposal for janitorial Services - City of Waterloo Public Works It LIMA: ABM Janitorial 1027 W 4th St Waterloo IA 50702 Bid Security for Janitorial Services ABA BuiWing value CITY OF WATERLOO FORM OF BID The bidder, having fully read this Request for Bids (RFB) for Janitorial Services, hereby acknowledges that this Bid Proposal completely reflects the total bid price for all services required by the RFB. It is the bidder's responsibility to determine the bid price based on the bidder's own evaluation of the space to be covered and work to be done. Bid (monthly) for regular janitorial Services at Public Works Facility: $3,464,27 Alternate #1 Bid (window washing): N/A Alternate #2, Part 1 Bid (deep disinfection): $1,116.44 per occurrence Alternate #2, Part 2 Bid (electrostatic spraying): $839.38 per occurrence Mark Nordin Senior Branch Manager (Company Representative Name) (Title) 12/21/20 (Company Representative Signature) (Date) .-04•Iissi itesiesc BID BOND TRAVELERS CASUALTY AND SURETY COMPANY OF AMERICA Hartford, Connecticut 06183 Bond No.: KNOW ALL MEN BY THESE PRESENTS, That we, ABM INDUSTRY GROUPS, LLC , as Principal, hereinafter called the Principal, and TRAVELERS CASUALTY AND SURETY COMPANY OF AMERICA, of Hartford, Connecticut, a corporation duly organized under the laws of the State of Connecticut, as Surety, hereinafter cabled the Surety, are held and firrnSy bound unto CITY OF WATERLOO , as Obligee, hereinafter called the Obligee, in the sum of Five Percent of Amount bid of the Total First Year of the Proposed Project Dollars ($e �"'t -t ee e di es pow ent of which sum well and truly to be made, the said Principal and the said Surety, bind ourse ves, our hers, executors, administrators, successors and assigns, jointly and severally, firmly by these presents. WHEREAS, the Principal has submitted a bid for Janitorial Services NOW, THEREFORE, if the Obligee shall accept the bid of the Principal and the Principal shall enter into a Contract with the Obligee in accordance with the terms of such bid, and give such bond or bonds as may be specified in the bidding or Contract Documents with good and sufficient surety for the faithful performance of such, or in the event of the failure of the Principal to enter such Contract and give such bond or bonds, if the Principal shall pay to the Obligee the difference not to exceed the penalty hereof between the amount specified in said bid and such larger amount for which the Obligee may in good faith contract with another party to perform the Work covered by said bid, then this obligation shall be null and void, otherwise to remain in full force and effect. Signed and sealed this 16th day of November 2020 (witness) Marina Tapia, Witness, Witness ABM INDUSTRY GROUPS. LLC (Name & Title) Lc Ana Brinkley, Dbector Innznnce Services / . . t .::::::.:4..... a:. \._•, ,t. de =-4prihcipol)�Seel) err• v. �+' ell • • �1/ el. l 1 re • Cal ad� `7 `� 1 % /. l ie ...... .... i•• ti '!t r �1 �, •4.r1, •' , . TRAVELERS CASUALTY AND SURETY COMPANY OF AMER(CAi.;,k•�• ,�� Simone Gerhard Attorney -In -Fact • • • • • Scanned with CamScanner COLORADO . A Notary Public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document. State of Colorado County of Weld_ On NOV 1 6 2020 before me, Beverly McCoy, Notary Public, personally appeared Simone Gerhard who proved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument. I certify under PENALTY OF PERJURY under the laws of the State of Colorado that the foregoing paragraph is true and correct. WITNESS my hand and official seal. Signature cCoy, Notary P NOTARY p BEVERLY MCCOY Notary ID q 0194011IC • STATE OF 5920 M Commission Expires 3/251Y023 M Scanned with CamScanner TRAVELERJ Travelers Casualty and Surety Company of America Travelers Casualty and Surety Company St. Paul Fire and Marine Insurance Company seamy POWER OF ATTORNEY KNOW ALL MEN BY THESE PRESENTS: That Travelers Casualty and Surety Company of America, Travelers Casualty and Surety Company, and St Paul Fire and Marine Insurance Company are corporations duly organized under the laws of the State of Connecticut (herein collectively called the "Companies"), and that the Companies do hereby make, constitute and appoint Simone Gerhard, of Los Angeles, California, their true and lawful Attorney -in -Fad to sign, execute, seal and acknowledge any and all bonds, recognizances, conditional undertakings and other writings obligatory in the nature thereof on behalf of the Companies in their business of guaranteeing the fidelity of persons, guaranteeing the performance of contracts and executing or guaranteeing bonds and undertakings required or permitted in any actions or proceedings allowed by law. IN WITNESS WHEREOF, the Companies have caused this instrument to be signed, and their corporate seals to be hereto affixed, this 3rd day of February, 2017. State of Connecticut By: City of Hartford ss. Robert L. Raney, Se‘Vice President On this the 3rd day of February, 2017, before me personally appeared Robert L. Raney, who acknowledged himself to be the Senior Vice President of Travelers Casualty and Surety Company of America, Travelers Casualty and Surety Company, and St. Paul Fire and Marine Insurance Company, and that he, as such, being authorized so to do, executed the foregoing instrument for the purposes therein contained by signing on behalf of the corporations by himself as a duly authorized officer. In Witness Whereof, I hereunto set my hand and official seal. My Commission expires the 30th day of June, 2021 VAO.N..t• C Mane C. Tetreault, Notary Public This Power of Attomey is granted under and by the authority of the following resolutions adopted by the Boards of Directors of Travelers Casualty and Surety Company of America, Travelers Casualty and Surety Company, and St. Paul Fire and Marine Insurance Company, which resolutions are now in full force and effect, reading as follows: RESOLVED, that the Chairman, the President, any Vice Chairman, any Executive Vice President, any Senior Vice President, any Vice President, any Second Vice President, the Treasurer, any Assistant Treasurer, the Corporate Secretary or any Assistant Secretary may appoint Attorneys -in -Fact and Agents to act for and on behalf of the Company and may give such appointee such authority as his or her certificate of authority may prescribe to sign with the Company's name and seal with the Company's seal bonds, recognizances, contracts of indemnity, and other writings obligatory in the nature of a bond, recognizance, or conditional undertaking, and any of said officers or the Board of Directors at any time may remove any such appointee and revoke the power given him or her; and it is FURTHER RESOLVED, that the Chairman, the President, any Vice Chairman, any Executive Vice President, any Senior Vice President or any Vice President may delegate all or any part of the foregoing authority to one or more officers or employees of this Company, provided that each such delegation is in writing and a copy thereof is filed in the office of the Secretary; and it is FURTHER RESOLVED, that any bond, recognizance, contract of indemnity, or writing obligatory in the nature of a bond, recognizance, or conditional undertaking shall be valid and binding upon the Company when (a) signed by the President, any Vice Chairman, any Executive Vice President, any Senior Vice President or any Vice President, any Second Vice President, the Treasurer, any Assistant Treasu er, the Corporate Secretary or any Assistant Secretary and duly attested and sealed with the Company's seal by a Secretary or Assistant Secretary; or (b) duty executed (under seal, if required) by one or more Attorneys -in -Fact and Agents pursuant to the power prescribed in his or her certificate or their certificates of authority or by one or more Company officers pursuant to a written delegation of authority; and it is FURTHER RESOLVED, that the signature of each of the following officers: President, any Executive Vice President, any Senior Vice President, any Vice President, any Assistant Vice President, any Secretary, any Assistant Secretary, and the seal of the Company may be affixed by facsimile to any Power of Attorney or to any certificate relating thereto appointing Resident Vice Presidents, Resident Assistant Secretaries or Attorneys -in -Fact for purposes only of executing and attesting bonds and undertakings and other writings obligatory in the nature thereof, and any such Power of Attorney or certificate bearing such facsimile signature or facsimile seal shall be valid and binding upon the Company and any such power so executed and certified by such facsimile signature and facsimile seal shall be valid and binding on the Company in the tutLor° with respect to any bond or understanding to which it is attached. I, Kevin E. Hughes, the undersigned, Assistant Secretary of Travelers Casually and Surety Company of America, Travelers Casualty and Surety Company, and St. Paul Fire and Marine Insurance Cornpany, do hereby certify that the above and foregoing is a true and correct copy of the Power of Attorney executed by said Companies, which remains In full force and effect. day ofNOV 1 6 2020 Dated this • _aire•e• Kevin E. Hughes, Assi taut Secretary To verily the authenticity of this Power of Attorney, pease call w at 1400-421-3880. pinto refs- to the at nvsnma4 Attenrevein -Fact and the details of the bond to which the power /s attached. Scanned with CamScanner • AMA Building Value Janitorial Services Proposal Presented to: City of Waterloo Office of the City Clerk Presented by: Mark Nordin Senior Branch Manager ABM s ABM thiilding Valk December 31, 2020 City of Waterloo, City Hall Office of the City Clerk 715 Mulberry Street Waterloo, IA 50703 Dear Ladies and Gentlemen, We understand that the City of Waterloo needs a quality -oriented, cost-effective janitorial services program that will meet your needs and build value for your Public Works Facility. With our over 100+ years of expertise in janitorial services, ABM will provide you with reliable, quality service that makes the most of your operating budget. ABM will meet and exceed your expectations with our dedicated personnel, innovative processes and technology, and commitment to client satisfaction. Our entire organization stands behind this proposal and all of the commitments made to the City of Waterloo. As industry leaders in our field, we would like to recommend two options that were not part of the RFP or existing scope of work. With the presence of COVID-19 and the most recent surge of cases, ABM has put together a team of internal and external experts in disease control and hygiene. We have created a plan to reduce COVID- 19 and help make it safer and more comfortable for people to return to public spaces and the work environment. Our Enhanced Clean program is attached towards the back of the proposal as reference, and we recommend that your team looks at it. If you would like to have additional talks about Enhanced Clean, we can sit down and discuss the details about what this might look like at your facility. We are also recommending a day porter as an option. A day porter or day cleaning gives people in the building visibility that cleaning and disinfecting is being performed. Which in return provides people with a safe and comfortable feeling of being in the work environment. This option could also help reduce the staff and cost associated with some elements of the night cleaning. Both Enhanced Clean and day porter services are recommendations from our team. If your team would like to talk more about these, or even implement any of the services, please let us know. If there is any additional information I might provide, please don't hesitate to call or write. All of us at ABM are ready to put our solutions to work for you. Sincerely, '14 "rindec Mark Nordin Senior Branch Manager EnhancedClean Facilitator AFP) 2 Confidential and Proprietary ABM Table of Contents . Building Wise Company Overview 4 Experience in Government 5 Experience in Commercial & Municipal Buildings 6 Just Ask Our Clients 7 Your Service Quote 8 Janitorial Solution 9 ABM EnhancedCleanT'" Program 15 Should Your Facility Needs Expand 19 What to Expect from ABM • 20 3 Confidential and Proprietary ABM ABM E! :`.:ling V31:.e Company Overview ABM Industries Incorporated ABM Industries (NYSE ABM) is a leading provider of janitorial services and facility solutions in urban, suburban, and rural areas through stand-alone or integrated solutions. ABM provides comprehensive, custom facility solutions to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM at a Glance • Founded in 1909 • Fortune 500 • 20,000 Clients • 350+ US & International Locations • $6 billion in Revenue • 110,000 Employees Corporate Office One Liberty Plaza, 7th Floor New York, NY 10001 www.abm.com Purpose To take care of the people, spaces, and places that are important to you. Vision To be the clear choice in the industries we serve through engaged people Mission To make a difference, every person, every day. Electrical We've installed 10,000+ EV charging ports across the U.S. Janitorial Each day, we clean A k` billion sq. ft. of buildings. Facilities Engineering Our 3,800+ certified engineers keep buildings running. Mission Critical We service and maintain 35+ million sq. ft. of data center space. Energy We've reduced our client's average energy use by 23%. Landscape & Turf We maintain 55,000+ acres of landscaping & golf courses. HVAC & Mechanical We service and maintain 70,000+ heating and cooling systems. �09 Parking & Transportation We collect $2+ billion in parking revenue for our clients. 4 Confidential and Proprietary Company Overview ABM VttLe Experience in Government Similar Clients ABM provides services to municipal, county and government buildings across the country. This includes facilities such as, libraries, government offices, town halls/ city halls, public health centers, community/senior centers, fire stations, police stations, etc Below is a sampling of those clients: • City of Virginia Beach, VA • Governors Island, NY • City of Chicago, IL • City of San Diego, CA • City of Portland, OR • City of Corpus Christi, TX • Galveston County, TX • City of West Hollywood, CA • County of Sonoma, CA • Tacoma Fire Department, WA • City of Newport Beach, CA • City of Phoenix, AZ • State of Washington DMV, WA Associations ABM is an active, Tong -term member and participant in the following organizations: • Building Services Contractors Association International (BSCAI) • Community Association Institute (CAI) • Energy Star Partner (ES) • International Crime Free Association (ICFA) • International Downtown Association (IDA) • International Facility Management Association (IFMA) • International Sanitary Supply Association (ISSA) • National Facilities Management & Technology (NFMT) • US Green Building Council (USGBC) 5 Confidential and Proprietary Experience in Government ABM. Bulking Van Experience in Commercial & Municipal Buildings ABM keeps properties running all day. From the parking lot to the rooftop, we deliver a full array of offerings integrated or stand-alone. Similar Clients ABM provides services to commercial building managers across the country. Below is a sampling of those clients: • City of Des Moines • Highwoods • Des Moines International Airport • Piedmont • Cushman & Wakefield • State of Iowa • Kilroy • City of Sioux City • Silverstein Properties • Sioux Gateway Airport • Newmark Knight Frank • CBRE • The Eastern Iowa Airport • Commonwealth Associations ABM is an active, long-term member and participant in the following organizations: • Building Owners and Managers Association (BOMA) • Commercial Real Estate Women Network (CREW) • Corporate Real Estate Network (CoreNet) • Institute of Real Estate Management (IREM) • International Facility Management Association (IFMA) • US Green Building Council (USGBC) Did You Know? • ABM's largest client allows us to service a l l 3,000+ of their locations • Our clients sites include over 50% of the Fortune 500's buildings. • We service over 550 USGBC LEED-Certified and registered sites. slara O Ss 0• • ea / /.. • • — .. a 6 Confidential and Proprietary Experience in Commercial & Municipal Buildings Building Value Just Ask Our Clients Hear first-hand how we build value for our clients. Below is a reference list of clients with service similarities to your building and needs for whom we currently provide services. We are currently providing some form of EnhancedCleaning to each of these customers including deep disinfection and/or electrostatic spraying. Reference 1 Daimler Trucks — North America 1000 SE 19th St Grimes, IA 50111 Todd Pierce, CSM Strategic Supervisor, Des Moines 515-348-6884 todd.pierce@daimler.com Reference 2 CDS Global — A Hearst Company Multiple Office & Distribution Sites Tim McDonald Corporate Property Manager 515-247-7500 TMcDonald@cds-global.com Reference 3 Jones Lang LaSalle Principal Corporate Campus & Mail Distribution Center Dave DeBo SVP, Integrated Facilities Management 515-979-3799 david.debo@am.jII.com Confidential and Proprietary 7 Just Ask Our Clients Building Make Your Service Quote We'll help you create new efficiencies to improve your bottom line To reduce your costs and build value for your facility, we focus on new, efficient methods and management of labor and technology to eliminate unnecessary costs and maintain quality. Based on the City of Waterloo's walk-throughs and specifications, discussions with you, and our Municipal and Commercial Real Estate expertise, we determined the best practices for you and infused them into a program designed to meet your service needs. Costs As required, we have completed the Form of Bid and provided in a separate envelope. We believe you will find our bid to be very competitive and we feel confident that the pricing allows us to meet the requirements of the scope of work. As required our fee will remain fixed for the entire three-year period. Consumables We have based our price on minimal information for providing consumables for this building. We believe our number is an accurate representation based upon occupancy needs. However, we would request some protection within the agreement should the total amount of consumables needed increase significantly in the three-year period due to unforeseen circumstances. 8 Confidential and Proprietary Your Service Quote Janitorial Solution Management Approach The City of Waterloo will receive personalized service that emphasizes client satisfaction. Through our organizational structure, leadership and consistent management, we've developed an approach that allows us to manage your building's service needs and exceed your expectations. This management approach gives you the feel of a local company with the backing of a Fortune 500 company. Cleaning Methodologies Our cleaning approaches combine daily, variable and extensive periodic services to perform to your expectations. We offer a full spectrum of care and as your business operations evolve, we also provide a progressive collection of additional methods and equipment to continually meet your needs. You'll find our extensive selection of services to be rare in the facility services industry. We would recommend our ABM GreenCare® program at your building. Green Cleaning Overview r Regional Director ill °peratrons Branch Manager Orsfncl Manager Field Manager Protect Manager Supervisor ABM Building Value City of Waterloo i Operations Support Sets goats and abject -yes for the region Implements operational improvement strategies Ensures the region's and district's comptrance with company poides and government regulations Hies and trains enployees Plans, assigns and dregs work performance Subcontractor selection, W appicabie Perform site inspections and monition compliance Analyses reports, identities herds and develops a plan to correct problems. Oversees local inspections. quail/ coning measures ani invenkxy for the assigned bulldogs Manages safety programs and canduds monthly safety meetings Oversees local inspections, quail; control measures and inventory cartrol of equipment and supplies for the assigned locaticn(s) Organces and control Total area acuities Carries out day-to-day operations Conducts on -site training Serves as immediate, on -site contad Directs wort activities Manages service miters The ABM GreenCare® program focuses on products, tools, equipment, processes and policies. Our program promotes a healthier environment for your building's occupants while significantly reducing the harm done to the environment. Green cleaning also preserves your capital investments (floors, furniture, etc.) because green products are less harsh than traditional products. We use environmentally preferable products and sustainable procedures following the requirements of the U.S. Green Building Council, Green Seal, Environmental Protection Agency, Environmental Choice, and the Carpet and Rug Institute, who provide nationally recognized standards for green products and procedures. ABM greencare. for facilities, inside & out Over 400 million sf at more than 900 client sites have implemen ABM GreenCare' A Flexible Program to Meet Your Sustainability Goals We've made the program flexible by offering three distinct levels. We'll help you take a more holistic approach to green cleaning, whether it's switching to green cleaning products, implementing sustainable equipment and processes or assisting with LEED certification. Consumables ABM will evaluate your paper/plastic consumables for compliance with the EPA Comprehensive Procurement Guidelines, Green Seal, or Environmental Choice standards, or that the items are made from rapidly renewable resources or tree -free fibers. If you have goals for recycled content, we will work with you and our suppliers to identify ways to increase the recycled content levels as a percentage of purchases, balancing sustainability goals with your facility maintenance budget. Confidential and Proprietary 9 Janitorial Solution Chemical Se Bultd'ing V.tut lection and Dilution Chemicals will be selected from the ABM GreenCare® Chemical List, which identifies Green Seal certified products or Environmentally Preferable Products (as determined by USGBC requirements). Our goal is to reduce the number of chemicals onsite while simultaneously switching out the most high -volume use chemicals for sustainable ones. If you require a particular chemical that is not available in a Green Seal certified or Environmentally Preferable Products option we will work with you to minimize environmental and health risks. At particular sites, ABM recommends a chemical dilution system that allows service workers to dilute chemical concentrates onsite, thereby reducing the amount of waste that is associated with manually mixed chemicals. Our dilution control systems automate the amount of chemicals for each use, ensuring consistency, accuracy and safety. Equipment Equipment choices are a critical component of GreenCare®. Choosing the right equipment not only improves our cleaning effectiveness, it also contributes to the positive environmental impact of your building. Selecting from our ABM GreenCare® Standard Equipment List helps minimize your costs, improve indoor air quality, maximize the productivity of our workforce and benefits service workers through ergonomic design, reduced sound levels and increased safety. We will maintain detailed logs of the purchase date, maintenance, repairs and manufacturer's specifications for each piece of equipment used at your building. ABM GreenCare® Training ABM GreenCare® is more than just equipment and chemicals. We have created a training program and poster that gives quick visual instructions on safety, tools, and processes and step-by-step instructions on how to clean every room. Procedures Manual The ABM GreenCare® Procedures Manual outlines proper cleaning processes and ensures our employees effectively use the chemicals, equipment and tools provided and establish proper techniques in their daily tasks. ABM will work with you to establish proper cleaning intervals throughout the day and ensure our staff is following the proper cleaning procedures outlined in the manual. 10 Confidential and Proprietary greencare. to [z _ t4' it -as t.t . •.._ .t.ast L ..'a.Ism.. �solini...4.10 Wise A .n.s-at ~IA • wane& rasa • POPP 4•1..t w.'.} ease_ •Lsw s, .d .....,...r..... -••••••+.r...- trat J3 A..' W : r reeve .. w•. •+•• w • + r ��_ ii I1111LQ111OC gal .Mall .� ........r—..waft r. —.. a.m imine Janitorial Solution ABM. Building Value Transition Plan Our GoodStart Transition program is fully customized for each of our clients to ensure the project's start-up goes smoothly and is free from time-consuming miscommunications and disruptions. On contract award, our team's initial activities will be to set up a kick off meeting to identify the City of Waterloo's communications and implementation plan and share it with the City of Waterloo and ABM transition teams. Our transition efforts customarily take anywhere from four to six weeks from the contract award. Having reviewed the number and locations of the sites, scope of work and requirements, we estimate the transition will take approximately 30 days. Attract and Recruit Recruiting the best Your building requires personnel who can adapt to your culture and present themselves in a friendly, professional manner. That is why we make great efforts to recruit employees who don't just match the job profile, but also can adapt to meet your facility's needs and ABM's culture of learning, teamwork and providing high -quality service. ABM's reputation for providing consistent, high quality service while investing in our people's success attracts prospective employees without a great deal of solicitation or marketing. People want to work for ABM and we feel we attract the "best in class." We proactively recruit from multiple sources to maximize the number of applicants that align with our expectations. We post job listings online, in college employment offices, community bulletin boards, classified ads and in our local offices. ABM has recently rolled out a new way to recruit and onboard new employees using technology through jobalign.com. Job seekers can go online to complete their applications and employment profile online and then apply through any digitally available device such as a desktop or laptop computer, tablet, smartphone, QR code or by telephone. Since virtually everyone carries a mobile device, this now increases our ability to reach more qualified candidates. Screen and Select Careful selection to ensure safety and quality Through professional interviewing and selection processes, we select quality candidates who meet your needs. Each applicant will be personally interviewed to determine specific job interests, schedules, and possible work location preferences. To ensure the safety of your customers, employees and business assets, we provide a range of employee screening packages. We will conduct tiered screening based on your requirements. 11 Confidential and Proprietary Janitorial Solution ABM. Building Value Retain Employee benefits and incentives attract and keep good people Your facilities will be staffed by highly qualified professionals who were attracted to ABM due to our strong reputation for employee development and retention. ABM offers a wide range of benefits to its employees. With an array of plan offerings, ABM is flexible and allows our clients to choose from a variety of benefit packages to meet your desired objectives. Our standard benefits package for employees will vary, but typically includes: • Health and Dental • Paid Vacation • Life Insurance • Paid Holidays • Accidental Death and Dismemberment • Anniversary Awards • 401(k) • Workers' Compensation • Employee Stock Purchase Plan • Vision Insurance Grow With ABMCares, we offer additional benefits and personal enrichment opportunities to our staff and management employees, including the following: • Matching program for charitable donations • Paid day off to volunteer • Donations to the charity of their choice for every 10 hours volunteered Another component of our retention program is the support we provide to employees as they grow in their careers. Your building will be serviced by employees who are encouraged to grow, which typically results in higher productivity and better service quality. Our culture encourages each employee to openly communicate with his or her manager to develop a career path that builds on individual strengths. The quality of each individual employee's service continually improves because of the ongoing coaching facilitated by regular performance reviews. Train and Develop During the start-up phase, ABM Project Managers and Supervisors conduct employee training sessions at one of your locations in a classroom setting. These sessions include site -specific rules and regulations, ABM policies and procedures and basic job training. Our Supervisors demonstrate each task step-by-step, detailing the importance of each step along the way, and train them to perform visual inspections before completing work. The Supervisors also provide guidance to the service workers as they work. Once initial training is complete, Supervisors perform recurring reviews to make sure that they are maintaining the City of Waterloo's and ABM's standards. By empowering our employees with comprehensive training, we are able to minimize deficiencies and quickly identify opportunities for improvement. Confidential and Proprietary 12 Janitorial Solution ABM. Building Value Safety and Risk Management Programs Safety is the cornerstone of ABM's operations. As part of the ABMWay, our documented processes designed to ensure success for our customers, employees, and company, we are committed to fostering a safe working environment for every employee at all locations we service, every day. It is our responsibility to embrace the ABM ThinkSafe culture and proactively prevent, detect and correct any safety or risk concern that may arise. At ABM, Risk Management consists of both Safety and Claims Management, working jointly with Operations, to ensure the safety and well-being of our employees, our customers and our customers' clients. In addition, our safety training program is designed to meet or exceed OSHA requirements and incorporates best practices from organizations such as the National Safety Council (NSC), National Fire Prevention Association (NFPA), and the American Red Cross. Current Programs • ThinkSafe: ABM's safety program reflects the idea that almost all workplace accidents are preventable if you make safety an integral part of your day. At ABM, we are striving to create a world -class culture in all we do - safety is a large part of that objective. • Telematics: All ABM fleet vehicles are equipped with telematics systems that monitor the employee's driving habits, including speed of travel, seatbelt use, idle time, and location of vehicle at every stop Data is collected automatically, and audible alerts are sounded whenever a driver exhibits unsafe behavior. Driving habits, patterns, and violations of the policy are reviewed monthly and remain on the driver's record for 12 months. • Nurseline: A "first call" nurse triage program to assess on the job injuries for treatment. • Concentra National Clinic Program: A specialized national network of clinics focused on the assessment and treatment of work -related injuries (for all areas outside of California). • Stay -at -Work Program: A specific focus on returning injured employees to work once the provider has released the employee with appropriate "light -duty" assignment. • Telephonic Nurse Case Management (TCM): Utilization of qualified nurses to assist with the medical management component of the claim, with the goal of prompt return to work. • Safe Work Observation Process (SWOP): A process that reinforces ABM's safety culture through safety observations, communication and training. Its objectives are to: o Recognize and coach employees o Create a safe work environment for everyone o Demonstrate how to use equipment and tools properly o Reduce risk of injury • Moment for Safety: Every day at ABM, our managers share a Moment for Safety with their teams. It promotes employees' safety awareness to the specific topic of the day and sets their minds to carry out their tasks safely. Confidential and Proprietary 13 ThinkSafe ('cope_ Inter;ols. Environment. Janitorial Solution Quality Assurance Program • Automated communication, resulting in reduced response time • Complete, up-to-date work order status • Round-the-clock access, communication and tracking • Periodic scheduling and tracking • Customized inspection and work order reports providing data for process improvement • Improved client satisfaction • Less time spent managing issues Tracking Accountability In order to provide the City of Waterloo with transparent accountability, all work requests will clearly define who is responsible for the work and the time involved for completion. The requests will be time stamped, and automatic escalations are triggered by that time, notifying management. You will have the opportunity to measure, quantify and analyze service delivery, alongside ABM management. This process makes it easy to identify and disseminate best practices. Your facilities will be inspected on a regular schedule, and the data is entered into the system via a wireless device, allowing for real-time access to inspection results. During inspection, tasks are rated on a scale from one to five, producing a percentage of the maximum possible. \o`\\‘' do *52 Building Valk Process / OAr ••••. • 0 Quality '. Assurance SITE Technology Inspection Tool Inspection information is collected and logged into the quality management system by ABM site managers. Frequency of inspections will be decided upon award of the contract. Reports can be customized and are available in hard copy or can be automatically sent to our clients at a set frequency. Results are reviewed by ABM management with our clients at regular face to face meetings and at quarterly business review meetings. Confidential and Proprietary • — a ._, III fa 14 ft 1& 410. L 3 Program •' rD • TrO' . • �J d• eo 080 O* P0 e Ja a �V E 114 414 .a ... Ess Janitorial Solution ABM Building Value ABM EnhancedCleanTM Program Pathogen control for occupant and building wellness A holistic approach to creating healthier buildings for your building ABM is uniquely positioned to help City of Waterloo prevent the spread of pathogens through a three -step approach to building disinfection, backed by an expert -certified disinfection process and training program. Beyond maintaining cleanliness, the ABM EnhancedClean program can help assure employees that you're doing your part to create healthier spaces —whether it's upon reopening comprehensively, disinfecting more frequently, or looking at the health of your building more holistically with advanced technologies. RETURN SAFELY Build trust that it's safe to return to your space ;._ fr • Confidential and Proprietary FREQUENT HIGH TOUCH DISINFECTION Instill confidence that a recurring cleaning and disinfection program is in place • • • • • • • 15 BROADER DISINFECTION Reset your full facility to higher standards beyond high touch point cleaning HEALTH + WELLNESS ABM EnhancedClean TM Program Building Value Determining the right approach at the right time Every building is unique, but what all facilities have in common is the ongoing need for preventative practices and regular disinfection to improve the health and wellness of the building and its employees. We can help you meet the evolving challenges of reopening and ongoing facility services, supplemented by broad disinfection technologies to cover every angle of building wellness. f. Suggested Frequency J _C__. - Members Supplies ..ram.. p.- T-w-, and --+ ' Methods Employed Team Deployed Equipment Step Safely Build safe your 1: to space. trust return that it's to Intervals reentry based on • • • • -opening social reentry to work strategy to (i.e. clean site inform PPE Certified disinfection specialists • • • • No dispensers, door Centralized receptacles Sensor technologies Hand stations availabdity) touch occupants -registered openers -sanitizing (based on SARS- for fixtures, and trash wipes use on Pre assessment(s) using checklists return strategy Workforce protocols and distancing procedures) Implement preventative products One-time enhanced Return • Disinfecting • for (based availability) EPA disinfectants quakfied against CoV-2 is Step High Disinfection in a place. 2: Touch confidence recurring Frequent and program Intervals hourly to range daily from • • Site for type occupancy Cleaning disinfection high areas each -specific based touch in facility and facility on levels point of SOW all ' Certified disinfection specialists • Occupant Communication Kits -registered SARS- for use Instill that cleaning disinfection • EPA • • disinfectants qualfied against CoV-2 Proper Microfiber PPE program Step Disinfection touch 3: your to Broader higher full beyond point Intervals nightly to range quarterly from • Large disinfection area disinfection specialists Certified devices kill pathogen and grade time has in product if an your with and and • • Electrostatic sprayers Hospital Reset facility standards high cleaning. EPA -registered faster facility Continued testing: • • disinfectants broader spectrum outbreak occurred lighting Testing validation UV UVC Confidential and Proprietary 16 • ABM EnhancedClean TM' Program Building Value Deep Disinfection Cleaning Services & ATP Testing (Alternate 2, Part 1) ABM is prepared to offer deep disinfections cleaning services and ATP testing to confirm the results of this cleaning. This work will be conducted by properly trained employees having earned their Certified Disinfection Specialists designation. We understand that this work will be on a "as needed" basis and confirms that ABM has the locally trained staff and equipment to perform these services when needed. (Q,ABM certifies our EnhancedClean team members. Our certification incorporates both specialized disinfection knowledge and program delivery backed by our Expert Advisory Council Our Disinfection Specialists perform the frequent high - touch disinfection and electrostatic spraying. After receiving robust training, these team members are tested on comprehension and ability to perform the tasks Our EnhancedClean Facilitators are trained not only on disinfection processes but also program delivery to help ensure consistent delivery of the EnhancedClean program Collectively, our certification validates that the EnhancedClean program uses the right processes, supplies, training, and communication and is delivered by trained, knowledgeable team members ATP Evidenced Based Testing, Adenosine Triphosphate monitoring is a rapid testing method used to quickly assess the cleanliness of surfaces. Adenosine Triphosphate (ATP) is present in all organic material and is the universal unit of energy used in all living cells. 17 Confidential and Proprietary ABM EnhancedClean TM Program ABM Building Value Electrostatic Spraying Services (Alternate 2, Part 2) Periodic, broader coverage electrostatic spraying with EPA -approved disinfectants is an important component of any effective disinfection program. ABM maintains electrostatic sprayers within our current Waterloo operations and will be readily available should these services be required. So, how does it work and why is it different than frequent, high touch point manual disinfection? • Electrostatic spraying uses charged particles to coat surfaces and provide for easy large-scale dispersal of EPA -registered disinfectants. • Manual cleaning is a necessary first step of any disinfection process. If surfaces are not cleaned immediately before electrostatic spraying, the disinfection process could be compromised by surface soils. • This disinfectant dispersal method increases pathogen droplet attraction, which may be helpful to slow the spread of COVID-19. • ABM has selected disinfectants from EPA's List N to be used with electrostatic and other sprayers. List N disinfectants are deemed effective against SARS-CoV-2. Although the EPA continues to study electrostatic spraying of disinfectants, there is evidence that electrostatic spraying is an effective method of disinfection, especially for hard to reach areas or remote surfaces that may not have been disinfected through manual processes. • This technology, as part of an overall cleaning and disinfection program, can help create a safe and healthy environment while decreasing the risk of cross -contamination. ABM Certified Disinfection Specialist Confidential and Proprietary 18 ABM EnhancedClean M Program Building Value Should Your Facility Needs Expand Should your facility needs expand, we have a wide range of additional services to meet your needs. I -kr isee OOP Ovit • Guaranteed energy saving programs • Smart building technologies • EV charging stations • Renewable energy solutions • Onsite maintenance technicians • Mobile maintenance technicians • Preventative maintenance • Handyman services • Landscape and grounds maintenance • Golf course maintenance renovations • Exterior pest and fertility management • Athletic and sports field maintenance • Irrigation maintenance and management • Revenue enhancement and expense control • Shuttle and transportation service • Special event and valet parking services • On and off-street parking management • Predictive and preventive maintenance programs • Interior and exterior energy efficiency retrofits and programs • Engineering services, risk assessment and mitigation • Commissioning, start-up and acceptance testing • Life extension, upgrade and modernization • Preventive maintenance programs • Repairs, replacements and retrofits • Engineering and recommissioning • Bundled energy solutions 9 Confidential and Proprietary Should Your Facility Needs Expand Buitdirtg What to Expect from ABM ABM provides solutions that lower your operating costs, preserve your assets, and maximize their value. We focus on these core areas to deliver the best service possible: Service Excellence With our highly -trained, in-house workforce, you can trust that we'll provide you with services that increase efficiencies and lower your operating expenses —all while maintaining a uniform standard of service excellence. Breadth of Services We'II provide you with an unrivaled range of facilities solutions that will keep your properties safe, clean, comfortable and energy efficient. Deep Industry Expertise From our national office to our local branches, we've made sure our workforce understands your industry. After all, in over 100 years of service, we've developed the expertise to make our solutions work best for you. Technology -Enabled Workforce Your facilities will be serviced with the support of innovative technology solutions that will simplify service delivery and allow for greater transparency. Guaranteed Sustainability Solutions We have expertise to support your sustainability goals, including green cleaning, LEED support, bundled energy solutions, and more. We Are Ready to Build Value for the City of Waterloo. ABM ENHANCED Clean CERTIFIED 20 Confidential and Proprietary • R What to Expect from ABM