HomeMy WebLinkAboutRevize Websites Redesign Sales Agreement - 7.18.2022revize.
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Revize Web Services Sales Agreement
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This Sales Agreement is between City of Waterloo, IA ("CLIENT") and Revize LLC, aka
Revize Software Systems, ("Revize"). Federal Tax ID# 20-5000179 Date: 4-1-2022
CLIENT INFORMATION:
Company Name:
Company Address:
Company City/State/Zip:
Contact Name:
Waterloo, IA
City of Waterloo, IA
715 Mulberry St
Waterloo, IA 50703
Mr. Chris Youngblut
chris.youngblut@waterloo-ia.org
319.291-4598
Billing Dept. Contact:
Client Website Address: https://www.cityofwaterlooiowa.com/
REVIZE LLC:
Revize Software Systems
150 Kirts Blvd.
Troy, MI 48084
248-269-9263
Website Design Refresh using your existing site map and navigation
Quantity
Description
Price
1
Phase 1 - Project Planning and Analysis, SOW, onetime fee:
Included
1
Phase 2 — Discovery & Design from Scratch, onetime fee:
• 1 mockup with up to 3 rounds of changes
• Home page template and inner page design and layout.
• Includes Responsive Web Design
Included
1
Phase 3 & 4 — Revize Template Development, onetime fee:
• Set-up all CMS modules listed in this agreement
• Integration with all 3rd party web applications
Included
1
Phase 5 — Quality Assurance Testing, onetime fee:
Included
1
Phase 6 —Content Editing Training, onetime fee (half day online session):
Included
1
Phase 7 — Go Live:
Included
1
1 Annual Fee Revize Annual Software Subscription, Tech Support, CMS Updates,
Website Hosting, Unlimited website storage, 100OB/Month Bandwidth, SSL Certificate
pre -paid annual fee (5-year agreement, locked in rate with free redesign year 5)
$6,654
1
Grand Total
$6,654
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Terms:
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1. Payments: All Invoices are due upon receipt.
2. Additional content migration, if requested, is available for $3 per web page or document.
3. Additional bandwidth is available at $360 per year for each additional 50GB per month.
4. Additional website storage is available at $1,000 per year for each additional 5GB website storage.
5. Governing Law and Jurisdiction. This Agreement shall be governed by, and construed under, the laws of the
State of Michigan.
6. Both parties must agree in writing to any changes or additions to this Sales Agreement.
7. Client understands that project completion date is highly dependent on their timely communication with
Revize. Client also agrees and understands that;
a. The primary communication tool for this project and future tech support is the Revize customer
portal found at https://support.revize.com.
b. During the project, Client will respond to Revize inquiries within 48 hours of the request to avoid
any delay in the project timeline.
8. Revize will provide a free redesign of the website in year 5 of the agreement. This assumes the city agrees to
five consecutive years of annual software subscription, tech support, CMS updates, and hosting.
9. Client owns design, content, and will receive periodic updates to the CMS for the life of the contract.
10. Unless otherwise agreed, Revize does not migrate irrelevant records, calendar events, news items, bid
results, low quality images, or data considered non -conforming to new website layout.
11. Storage is limited only to relevant website data.
Enterprise Revize CMS License
As part of this agreement Revize Software Systems, LLC. provides to the Client a full Enterprise Revize
CMS Software license. This software is a proprietary software built and maintained by Revize Software
Systems LLC., and is intended to allow for the Client to easily update the content of their website. Client
agrees that this license will only be used to maintain the websites included in this agreement. Sharing of
the content management system, by the Client, with other entities not identified in this agreement is
prohibited.
Revize will maintain, update, and host the Revize CMS during the contract period. In the event that the
contract is terminated, for any reason, Revize will provide the latest version of the Revize CMS to the
Client. This system will then have the ability to be hosted and used by the Client as long as they wish.
Revize will provide reasonable support in transferring the CMS system to the Client's decided upon
hosting architecture.
•
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Products Client Owns Include:
Revize CMS License
Hosted Website
Source Files
All Included Revize Web Applications
Design & Page Content
AGREED TO BY:
CLIENT REVIZE
Signature of Authorized Person:
Name of Authorized Person:
Title of Authorized Person
Date:
QuertEin liar(
Quentin Hart
Mayor
7/18/2022
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Dylan Johnston
Account Manager
Please sign and return to: dylan@revize.com Fax 1-866-346-8880
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Revize will integrate the following web applications into your website:
• Citizen's Communication Center Apps
• Citizen's Engagement Center Apps
• Staff Productivity Apps
• Site Administration and Security Features
• Mobile Device and Accessibility Features
CITIZEN'S COMMUNCIATION CENTER APPS:
Notification Center with Text/Email Alerts
Bid Posting
Document Center
Email Notify
FAQs
Job Posting
Multi use Business Directory
News Center with Facebook/Twitter Integration
Online Forms
Photo Gallery
Quick Link Buttons
Revize Web Calendar
"Share This" Social Media Flyout App
Sliding Feature Bar
Language Translator
CITIZEN'S ENGAGEMENT CENTER APPS:
Citizen Request Center with Captcha
Public Service Request
Public Records Request App
Citizen Connect (Community Blog)
Parks Reservation App
Online Bill Pay
RSS Feed
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STAFF PRODUCTIVITY APPS:
Agenda Posting Center
Job Posting App
Image Manager
,, iCal Integration
Intranet
Link Checker
Menu Manager
Online Form Builder
Staff Directory
Website Content Archiving
Website Content Scheduling
Newsletter App
SITE ADMINISTRATION AND SECURITY FEATURES:
Audit Trail
Auto Site Map Generator
Dreamweaver Extension (Revize API)
History Log
Intranet (Secure Area)
URL Redirect Setup
Roles and Permission -based Security Mode
Secure Site Gateway
Unique Login/Password for each Content Editor
Web Statistics and Analytics
Workflows by Department
Mobile Device and Accessibility Features
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• WCAG 2.1 AA ADA Compliant
• ADA Accessibility Widget
• Responsive Website Design (RWD) for great Mobile Phone viewing on any Smart - Phone Apple, Android,
etc.
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Service Level Agreement
Maximum Response Times via Severity Level
• 1 hour for crisis issues
• 4-6 hours for critical issues
• 24 hours for normal issues
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Crisis issues are defined as when a website error renders the CMS program or website completely unusable or
nearly unusable or introduces a high degree of operational risk and no workaround is available. Till this every
error is resolved, the website is essentially halted. A large number of users and or core program functionality a
severely impacted.
Critical issues are defined as website errors that are an inconvenience or causes a consistent behavior of the
website, which does not impede the normal functioning of the website. It could be an error that occurs
consistently and affects non -essential functions and is an inconvenience which impacts a small number of users.
May also contain visual errors for the graphical display of the website that is not ideal but still functioning
correctly.
Normal issues are defined as an error that has a small degree of significance or is a minor cosmetic issue, or is a
one-off case. A one-off case occurs when the error occurs and cannot be reproduced easily. These are errors that
do not impact the daily use of the website. A low error is something that does not affect normal use, and can be
accepted for a period of time, but user would eventually want changed.
Technical Support Escalation:
If an issue cannot be remedied by the Tech Support technician within 3 days, it will be escalated to the CTO, Ray
Akshaya. If the problem is not resolved within 3 business days, then the Business Development Director, Joseph
Nagrant, will assemble a team to work on the issue and have a conference call with the client explaining the
resolution path the company will take to resolve the issue. If additional time is needed, the Business Development
Director will contact the client and notify the client with an explanation and a follow up date as agreed by both
the client and Revize.
Revize Support
• 8 a.m. — 8 p.m. EST Phone Support (Monday thru Friday)
• 24X7X365 Portal & Email Support
• Dedicated support staff to provide assistance and answer all questions
• Training refreshers
• Video tutorials and online training manual