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I . U.S. Cellular. Proposal and Cellular Service Agreement prepared for CITY OF WATERLOO Gerry Smith 319-530-5575 Gerry.Smith@USCellular.com CONFIDENTIAL . I.T.S. Cellular. Hello. On the following pages you'll find details of a customized wireless plan that we're recommending for your business. As you review everything, please keep in mind a few things about U.S. Cellular®: Our plans are flexible. As you've discovered, with U.S. Cellular there's a wide range of options when it comes to designing a wireless plan that's right for your business. If there's anything in here that you need to change or have questions about, please let us know. Also -- we know that in business, as in life, things change. And so you'll enjoy flexibility to make changes to your plan even after you're a customer. We're easy to work with. We take great pains to make sure doing business with us is as easy as possible. Our plans are easy to understand. The billing is easy to follow. And our customer service and support is there at the touch of a button. We're competitive. We're not afraid to go head-to-head with the big carriers. Our pricing, our special bonuses, our service and national coverage — it all adds up. You are not going to find a better, more valuable plan. We're here for you today...and tomorrow. As a business customer, you and every member of your team have access to a special, dedicated team of customer service and support experts. Finally, from all of us at U.S. Cellular -- thanks again for this opportunity to earn your business. USCeI1u1ar Table of Contents Agreement Overview Executive Summary Introduction to U.S. Cellular® Technology and Network Customer Benefits Overview Rewards Program More Customer Benefits and Features Local Service and Support Structure Recommended Rate Plans Equipment/Handset Pricing Partner Employee Discount Program Schools and Libraries Program Terms of Agreement 3 **. U.S.Cellular Agreement Overview United States Cellular Corporation ("U.S. Cellular") is proud to offer this Cellular Service Agreement ("Agreement") to CITY OF WATERLOO with its principal place of business in 715 Mulberry Street Waterloo, Iowa 50703. Executive Summary CITY OF WATERLOO Business Objectives Wireless communication is essential to the overall productivity of CITY OF WATERLOO. During our meeting, we identified the following as crucial to your business's future success: Cost Quality of Service Quality of Equipment Customer Service Billing Format The U.S. Cellular® Solution Specific customized rate plans and New shared data plans Competitive Pricing Fourth Generation Long Term Evolution (LTE) Wireless Technology and Network 4G LTE Capable Devices MobileSense/Mabel Billing format 4 U.S.Cellular Introduction to U.S. Cellular® The Company U.S. Cellular is a leader in the wireless industry. We can offer CITY OF WATERLOO national coverage that we're continually expanding and improving. We support businesses with a choice of cost-effective rate plans, the hottest devices, innovative services and unmatched customer service. Quick facts: Founded: 1983 Headquarters: Chicago, Illinois Customers: 5.8 Million Revenue (2012): $4 Billion Associates: 8,100 Network: Fourth Generation (4G) Long Term Evolution (LTE) network, Code Division Multiple Access (CDMA) Customer Care Centers: Cedar Rapids, IA Knoxville, TN Tulsa, OK Waukesha, WI Investment in Local Communities U.S. Cellular is a strong supporter of education and community. Our grassroots initiative, Calling All Communities, is awarding 20 schools $25,000 each for the fifth year in a row. Our Calling All Teachers program partners with DonorsChoose.org to fund $500,000 in classroom projects, benefiting more than 160,000 students, each year. 5 U.S.CeI1u1ar Technology and Network CDMA U.S. Cellular® has chosen CDMA (Code Division Multiple Access) 1XRTT and EV-DO Rev. A as the primary technology for delivering outstanding voice and data service (technology varies by market). It is one of the most secure technologies available for wireless communication in the world today. 4G LTE TM Fourth Generation Long Term Evolution (LTE) is the latest advancement in wireless technology that significantly increases the speed and capacity of mobile networks. With a 4G LTE capable device, you can access the 4G LTE network to send and receive pictures, download music, watch videos and browse the internet at speeds up to 10 times faster than 3G. The 4G LTE network is now available in select cities in Wisconsin, Oklahoma, Iowa, Missouri, Illinois, Texas, Washington, Oregon, Tennessee, Virginia, West Virginia, North Carolina, Maine, New Hampshire, and Vermont. 6 ii . U.S.Cellular. Customer Benefits Overview Switch to U.S. Cellular® and start receiving unique benefits, including: Plans to Fit Your Needs Choose the plan that's just right for you. All U.S. Cellular plans are backed by our reliable high-speed nationwide coverage. Reward Points Earn points every month simply for being our customer. Redeem them for faster phone upgrades and other great rewards. Earlier Phone Upgrades Upgrade your phone at promotional prices every 24 months—or even earlier with reward points. 7 . U.S. Cellular Rewards Program At U.S. Cellular®, we believe the most rewarding relationships are the ones that get better with time. That's the idea behind our rewards program. You'll be enrolled automatically. Start receiving points as soon as you sign up for any plan. There are no fees involved. And accessing your reward points is easy—just log on to your My Account page at uscellular.com and click Rewards. Rewards include: Faster phone upgrades Hot devices, including Smartphones Accessories And more 8 . U.S.Cellular More Customer Benefits and Features Nationwide Long Distance at No Extra Charge No long distance charges when calling anyone nationwide, including calls to Puerto Rico. Call Forwarding Transfer incoming calls to any other phone number when you're not with your wireless phone. Call Waiting Stay connected with one call while answering another. Caller ID Let's you know who's calling before you answer. Three-Way Conference Calling Add a third party to your current call. Voice Mail Our voice mail service answers calls when you can't. International Dialing Enjoy direct access to over 200 countries. Consult a U.S. Cellular® representative or visit uscellular.com/countrycodes for country rates and availability. International Text Messaging Text over 100 countries from your wireless phone. There is no extra fee for the text messages you send and incoming messages are still free. Consult a U.S. Cellular representative for country availability. Directory Assistance Call 411 from your wireless phone to get the phone numbers of the people and businesses you need. You can also get additional information like movie times and locations, restaurant listings and more. In addition to the Directory Assistance charge, airtime and toll charges may apply. Discover the Difference As always, you can put our network and customer service to the test risk-free for 15 days. 9 . U.SCellu1ar Local Service and Support Structure We support our business customers with specialized teams that include some of our most experienced associates. Dedicated Local BSE: U.S. Cellular® provides a Business Sales Executive (BSE) to business and government accounts for personal and local sales representation. These representatives work closely with customers to understand their business needs and offer services and rate plans specifically suited to those needs. Ongoing service and support will be provided by the Business Account Manager assigned to your account. Gerry Smith 319-530-5575 gerry.smith@uscellular.com Dedicated Local BAM: U.S. Cellular will provide a local Business Account Manager to assist your business account by facilitating phone training for new users, fulfilling orders, delivering or shipping equipment, answering questions regarding products and services, and other field support. Jennifer Hilleshiem 319-404-6625 jennifer.hilleshiem@uscellular.com Business-to-Business Billing Support: CITY OF WATERLOO will also have access to a specialized Business-to-Business Customer Service and Billing Support Team. Business Support: 1-800-305-2501 Roamer Support Center: U.S. Cellular's Roamer Support Center is open 24 hours a day, 7 days a week and can assist customers when they are roaming and encountering problems placing or receiving calls. Roamer Support Center: 1-888-872-7462 10 . USCeI1ukir Recommended Rate Plans U.S. Cellular offers flexible options that have enabled us to customize a plan that's just right for your business. We've considered your usage, factored in what you use a lot of and what you use a little of, and created a plan that we believe will give you the most value for your money. Here's our recommendation for CITY OF WATERLOO: 93 lines of service Plan#1 Shared Connect Data Plan Shared Data Description Cost Per Lines Month Share Plan Accts Plan : 30GB Shared Data $225.00- 20% $180.00 per (14 Aircard modems on Only at$225.00 (25 line DISCOUNT= $180.00 month account with Max line of max limit per account) per month/account 25 lines per account) (plus monthly $20.00 per line/month ($20.00 fee per modem x connect fees device connection fee 14 modems = $280.00) $280.00) Hotspot Modem Data Shared on 30GB Data ( 2 Hotspots) $20.00 per Plan w/Air card Modems (plus monthly line/month device connect fees connection fee $20.00 fee per Hotspot x 2 $40.00) devices= $40.00 Smartphones Data Shared on 30GB Data (5 Smartphone lines on Plan account with Max line of w/Hotspots and Air card (plus monthly 25 lines per account) modems connect fees $40.00 per line/month $200.00) device connection fee $40.00 fee per Smartphone x 5 devices=$200.00 Total monthly cost at$700.00 ***Each additional GB over the included plan data = $15.00 per GB*** 11 . U.S.Cellular Plan#2 Shared Connect Data Onl Plan Shared Data Description Cost Per Lines Month Share Plan Acct Plan: 20GB Shared Data $110.00- 20% Only at$110.00 (10 line DISCOUNT = $88.00 $88.00per month (10 Tablets on account max limit per account) per month/account with Max of 10 lines per (plus monthly account) $10.00 per ($10.00 fee per Tablet x 10 connect fees line/month device devices= $100.00) $100.00) connection fee Total per month $188.00 ***Each additional GB over the included plan data = $15.00 per GB*** Plan#3 Pooled 400 Voice & Messa sin . Pooled Lines Description Cost Per Month Share Plan Acct Plan: 400 Pooled Min per line $1,036.00 per (37 Feature Phones lines (14,800 Total Pooled month w 400 Minutes Each/ minutes on acct) Pooled on account Includes: Unlimited: Nights ($28.00 per line/month &Weekends (Start at 7PM- 6AM), Mobile To Mobile( U.S. Cellular®to U.S. Cellular® Call) 200 Text, Pics, Flix Voice Minute Overage:$0.40 cents Total per month Text Overage: $.25 cents $1,036.00 12 . U.S.Cellular Plan#4 State of Iowa Local Plan Pay As You Go Cost Per Description Lines Month Pay As You Go Acct Local Plan: Voice Airtime at $.05 cents per min, $75.00 per month 25 Feature Phone lines Nation Wide Toll Free, at$3.00 Monthly access Local Coverage Iowa, fee Roaming Airtime per min at Voice Airtime at$.05 $.39 cents cents per minute Note: All 25 lines suggested for this Plan used/averaged under 20 minutes per month Additional features Features: Incoming available on Pay AS messages Free, Total per month You GO Plan Pay as you go messaging at $75.00 $.25 cents per, 250 outgoing messages at $4.95, 750 Outgoing messages at $9.95 Unlimited Messaging at $14.95 *Total Monthly cost for combined accounts $1,999.00* Minimum line requirement of 79 lines to continue receive special pricing 13 • k U.S.Cellular Equipment/Handset Pricing CITY OF WATERLOO will receive discounted equipment pricing that U.S. Cellular® will offer with a two-year service contract. The discounted pricing listed below applies to all new activations and eligible equipment upgrades.** U.S. Cellular phone handset and pricing offer: Handsets and Accessories Equipment Retail Price Price wit ' 2yr Service Model and/or Description Agree ent ZTE Unite 4G Hotspot $159.99 $.01 Each Huawei UML397 $199.99 $.01 Each Samsung Galaxy S4 Mini $390.99 $.01 Each Samsung Galaxy S4 $516.99 $49.99 Each Samsung Galaxy S5 $660.99 $199.99 Each Apple iPhone 4S $450.99 $.01 Each Apple iPhone 5c 16GB $549.99 $99.99 Each Apple iphone 5S 16GB $649.99 $199.99 Each LG Envoy 2 UM160 Feature Phone $39.99 $.01 Each Kyocera DuraPro $79.99 $49.99 Each Apple IPAD Air 16GB $629.99 rag”? Samsung Galaxy Note 10.1 Tablet $640.99 $299.99 Each Accessories 50% Off Retail Less than or Equal $49.99 These handsets include a wall charger and ear buds. U.S. Cellular reserves the right to substitute comparable models based on manufacturer's availability. **Lines of service on which the phone handset was purchased at least 24 months previously are eligible for upgrade at the discounted prices listed above. 14 • *I; U.S.Cellular. Partner Employee Discount Program Discounted Service for Your Associates CITY OF WATERLOO's partnership with U.S. Cellular® qualifies your employees for a 15% discount on their consumer wireless service. If PEDP requirements are met, both current and new customers employed by CITY OF WATERLOO will be able to take advantage of this discount and great customer service for which U.S. Cellular is known. Gaining access to the discount is easy. Associates simply visit uscellular.com/partner. Upon entering their name and corporate e-mail address, they will receive an e-mail with their eligible discount. They will then be prompted to continue with the process to have their discount eligibility verified. If all eligibility requirements are met, the discount will be applied within the next two bill cycles. Requirements: Customer Name must maintain at least 20 lines of service during the term of this Agreement. (Changes to the number of active lines on the corporate account may disqualify employees from eligibility to the PEDP.) Discount will only be applied to the voice plan portion of non-Shared Data Plans and only the data portion of Shared Data Plans. (On Legacy Plans, the discount applies to the voice, messaging and data bundle.) Single Line Plans must have a monthly service charge of $69.95 or greater. Family Plans must have a monthly service charge of $99.95 or greater. Shared Data Plans require a minimum Data Plan of 4GB. Not eligible on Wireless Modem or Data Only Plans. 15 *. IIS. Cellular I • . U S.Cellular Terms of Agreement Under this Agreement, all lines will be under contract for a period of twenty-four months from the date of U.S. Cellular's execution of this Agreement. The Terms and Conditions of this Agreement, attached hereto and made a part of this Agreement as Exhibit A, shall control the provision of Service to CITY OF WATERLOO. In the event of conflict or inconsistency between the terms of this Agreement and Exhibit A, the terms of this Agreement shall govern and control. CITY OF WATERLOO Corporate Activation Fees are Waived Termination Fees — $150.00 per line for feature phones, modems and hotspot devices. $350.00 per line for smartphones and tablets. Expiration Date of Contract: Twenty-four months from date of contract signing by U.S. Cellular. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized representatives. UNITED STATES CELLULAR CITY OF WATERLOO CORPORATION By: By: Name: Name: Title: Title: Date: Date: 17 U.S.Cellular EXHIBIT A TERMS AND CONDITIONS OF AGREEMENT These are the Terms and Conditions for Service between the customer ("you") and United States Cellular Corporation on behalf of its operating licensed affiliates doing business as U.S. Cellular in your Home Market, as defined below ("U.S. Cellular", "we" or "us"). "Service" refers to the telecommunication services/programs, including voice and data services, you purchase from U.S. Cellular. Your "Agreement" includes (1) these Terms and Conditions, (2) the Service Agreement ("Service Agreement") on which you applied for Service, (3) the terms and conditions (typically, but not exclusively, included in the applicable brochure or literature) applicable to each Service, and (4) if you purchase data services, the applicable terms posted at www.uscellular.com/termsandconditions. Eligibility You are eligible for Service only if you or your employer has a billing address within U.S. Cellular's licensed market area. If you meet the eligibility requirement only through your employment address, you may only be eligible for certain rate plans. All accounts you have with us must be kept in good standing in order to be eligible for Service. If any account is not in good standing, all accounts are subject to suspension and/or termination. Term/Termination/Early Termination Fee This Agreement is effective on the day we activate your Service and continues until terminated in a manner as provided below. You may terminate Service at any time by notifying U.S. Cellular. Termination by you shall be effective immediately unless you request a later termination date. A request to port your number is a request by you to terminate Service immediately. Your monthly recurring Services and the applicable charges for those monthly recurring Services shall be prorated to coincide with the termination date. Depending on the amount of Service that you have used during the month of termination, such a proration may result in you incurring overage charges. U.S. Cellular may terminate or suspend your Service at any time without notice if you fail to perform any obligations of this Agreement including the restrictions and obligations set forth in the paragraphs regarding "Use of Service" and "Payment and Due Date." Additionally, U.S. Cellular may terminate this Agreement at any time without notice if we cease to provide Service in your Home Market. If the Agreement is terminated for any reason during the Initial Term ("IT") other than pursuant to (i) the "Changes to Relationship" paragraph below, (ii) any applicable U.S. Cellular guaranty period or (iii) U.S. Cellular ceasing to provide Service in your Home Market, you may be assessed an Early Termination Fee ("ETF"). The duration of the IT and initial value of the ETF are defined in your Service Agreement. Each line of Service shall be subject to a separate ETF. The ETF shall be prorated over the IT of the Agreement using a straight-line calculation. By way of examples, an ETF of$350.00 for a 2 year IT will be reduced by $14.58 each month until the ETF reaches $0, and ETF of $150.00 for a 2 year IT shall be reduced by $6.25 each month until the ETF reaches $0. Upon termination for any reason, you are responsible for the payment of all charges. If your Service is reinstated, you may be charged a reactivation fee. Use of Service At least 50% of your monthly voice usage for each device on your account must be used in U.S. Cellular's licensed markets. No more than 200 MB of your data usage in any month for each device on your account may be used in U.S. Cellular's non- licensed markets. The customer address, or business address for business accounts 18 kU.SCellu1ar (not the billing address if different), will be deemed to be the primary place of use of Service for all devices on this account for purposes of calculating certain taxes, surcharges and fees. You agree to inform'us of any changes in your customer address, or business address for business accounts, which must always be within U. S Cellular's licensed markets. Service is furnished for your use only; you may not resell Service to third parties. You may not use the Service for any unlawful, improper, harassing or abusive purpose or in such a way that interferes with U.S. Cellular's network, business operations, employees or customers. U.S. Cellular may, in its sole discretion, block access to certain categories of numbers (e.g., 976, 900 and international designations). We may periodically, without notice, remotely change or update your wireless devices software, applications or programming. This process may affect or erase any data you have stored on the device or any personalized settings. Payment and Due Date You are responsible for payment of all charges on your bill, including but not limited to telecommunications-related charges (such as monthly access, airtime, roaming, toll, long distance, directory assistance, application charges and data network usage); charges for other discretionary goods and services offered by U.S. Cellular or third parties for which we bill (such as ringtones, graphics, games, premium messaging services and other on-line content); regulatory cost recovery charges (such as Universal Service Fund, Enhanced 911 and Wireless Number Portability); surcharges; and taxes. Regulatory cost recovery fees, surcharges, and taxes are subject to change without notice. Payments are late if not received by U.S. Cellular by the due date shown on the monthly bill. We may charge a late fee of up to $5.00 for each late payment or 1.5% a month or part thereof (18% annually or the highest rate permitted by applicable state law) for any amount not paid when due, whichever is greater. We may charge you a returned check fee for a check returned for any reason. We may charge a processing fee of up to $5.00 on any credit balance due upon termination of Service for any reason. You agree to reimburse U.S. Cellular for its costs, including reasonable attorneys' fees, collection fees and similar expenses incurred by U.S. Cellular with respect to collection of payment (except where prohibited by law). Coverage You understand that Service may be interrupted or unavailable due to atmospheric or topographical conditions, governmental regulations or orders, or system capacity limitations. Representations of coverage by U.S. Cellular or its agents are not guarantees. Lost or Stolen Phones You are responsible for all authorized charges on your phone. If you claim unauthorized charges on account of a lost or stolen phone, you must report your phone as lost or stolen immediately so that we may investigate your claim. We will investigate any claims of unauthorized charges within 30 days. You agree to cooperate with our investigation and to submit any relevant documentation that you have such as a police report or a sworn statement. You will not be required to pay any disputed charges while we investigate. If we determine that the charges are unauthorized, we will credit your account. Deposits U.S. Cellular may require a deposit from you to guarantee payment of charges for Service and from time-to-time may increase the deposit based on your usage and 19 1kU.S. Cefiular payment history. Deposits will only be returned to you after a minimum of 12 consecutive months of satisfactory payment history. U.S. Cellular may apply deposits or payments to any charges you owe us on any account. Interest will not be paid on deposits unless required by law. Billing Practice Your monthly Service fee will be billed in advance and your usage charges not covered by your monthly Service fee will be billed in arrears. Each partial minute of airtime will be rounded up and billed as a full minute. You may be charged for calls that are not completed but ring longer than 59 seconds. For completed calls, you will be billed from the time you push the "send" button until you terminate your call by pushing the "end" button on your phone. "Application charges" include the non- recurring and/or monthly subscription fees incurred when you purchase data applications from us or third parties for which we bill. "Data network usage charges" are the charges for transferring data (i.e., downloading applications, accessing the Internet, etc.) rendered in units of kilobytes or megabytes. Each partial kilobyte of data transferred will be rounded up and billed as a full kilobyte. Text, Picture and Video Messaging are billed per address/recipient. You may add or remove a block on your account for third party services such as premium messaging services at no additional charge by contacting Customer Service. YOU MAY SEEK A CREDIT OR REFUND FOR ERRORS IN BILLING FOR UP TO 180 DAYS (OR AS OTHERWISE PROVIDED BY CA LAW FOR CA CUSTOMERS) AFTER ISSUANCE TO YOU OF THE BILL ON WHICH THE ERROR IS CONTAINED BY CONTACTING U.S. CELLULAR AS PROVIDED ON YOUR BILL. YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING SUCH DISPUTE IF YOU FAIL TO DISPUTE THE CHARGE ON YOUR BILL WITHIN 180 DAYS (OR AS OTHERWISE PROVIDED BY CA LAW FOR CA CUSTOMERS) AFTER THE ISSUANCE OF THE BILL. WE MAY ALSO BACK BILL YOU FOR ANY ERROR THAT RESULTS IN AN UNDERBILLING TO YOU WITHIN 180 DAYS OF THE ISSUANCE OF THE BILL THAT SHOULD HAVE REFLECTED THE UNDERBILLED CHARGE. Billing Out of Area Calls Billing for some calls made/received by you outside of the home U.S. Cellular switch to which your account is assigned at the time your service is established ("Home Market") may occur after the close of your regular billing cycle. Typically this occurs when you make/receive calls late in your billing cycle outside your Home Market such as when you are roaming on another carrier's network or are making/receiving calls on a U.S. Cellular network other than your Home Market. When this occurs, the minutes used, and associated charges, will be applied against your monthly calling plan in the month that the usage appears on your bill rather than the month the calls actually occurred. Changes to Relationship We may amend the Agreement at any time by providing notice to you. If we make Material Changes to the Agreement that you do not agree with, you may cancel your Agreement without incurring an ETF by notifying us within 30 days after notice to you of the change. "Material Changes" shall be only those changes that result in an increase to the rates that we charge you for services under your Price Plan as specified in your Service Agreement. Changes to charges permitted to be collected by any governmental authority (such as for the Universal Service Fund) or which pass through the expense of taxes imposed on the Service or which relate to other Services for which you are under no term commitment as well as other non- monetary changes to the Terms and Conditions shall not constitute Material Changes to this Agreement. If you use the Service after the 30-day period, you agree to be bound by any Material Changes. 20 . U.S. Cellu1ar Privacy/Acceptable Use/Copyright U.S. Cellular strives to protect the privacy and intellectual property rights of our customers. We may collect, process and share personal information about you or your account consistent with our privacy policy, available at www.uscellular.com, without further specific notice to you. You can also view U.S. Cellular's acceptable use and copyright policies at uscellular.com. Credit Information You authorize consumer reporting agencies to periodically furnish U.S. Cellular with your consumer report. You authorize U.S. Cellular to periodically disclose your account information and payment history to consumer reporting agencies. Limits of Liability U.S. CELLULAR'S LIABILITY REGARDING YOUR USE OF THE SERVICES OR EQUIPMENT, OR THE FAILURE OF OR INABILITY TO USE THE SERVICES OR EQUIPMENT, IS LIMITED TO THE CHARGES YOU INCUR FOR SERVICES OR EQUIPMENT DURING THE AFFECTED PERIOD. THIS MEANS U.S. CELLULAR IS NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOST PROFITS OR LOST BUSINESS OPPORTUNITIES), PUNITIVE OR EXEMPLARY DAMAGES, OR ATTORNEYS' FEES. Disclaimer of Warranties USCC makes no warranty regarding the services, equipment or software and disclaims any implied warranty, including any warranties of merchantability, infringement or fitness for a particular purpose. USCC is not responsible for circumstances beyond its control, including without limitation, acts or omissions of others, atmospheric conditions, or acts of God. USCC does not manufacture equipment or software, and customer's only warranties and representations with respect to equipment or software are those provided by the manufacturer (with respect to which USCC has no liability whatsoever). USCC SHALL HAVE NO LIABILITY TO CUSTOMER OR ANY END USER FOR ANY PORTION OF THE SERVICE PROVIDED BY RIM, ITSELF OR THROUGH OR IN CONJUNCTION WITH USCC, OR FOR THE ACCURACY, TIMELINESS OR CONTINUED AVAILABILITY OF ANY SUCH SERVICE. USCC SHALL HAVE NO LIABILITY TO CUSTOMER OR ANY END USER FOR ANY INTELLECTUAL PROPERTY INFRINGEMENT OR MISAPPROPRIATION WITH RESPECT TO ANY ELEMENT OF THE BLACKBERRY PORTION OF THE SERVICE PROVIDED BY ANY THIRD PARTY INCLUDING, WITHOUT LIMITATION, BY RIM, THROUGH OR IN CONJUNCTION WITH USCC. IN ADDITION, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, USCC SPECIFICALLY DISCLAIMS THE SUITABILITY OF THE SERVICE FOR USE IN MISSION CRITICAL APPLICATIONS OR IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL SAFE CONTROLS, INCLUDING WITHOUT LIMITATION, OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL AND LIFE SUPPORT OR WEAPONS SYSTEMS. Assignment U.S. Cellular may assign this Agreement without notice to you. You may assign this Agreement only with U.S. Cellular's consent. 21 . US.Cellular Entire Agreement This Agreement is the entire agreement between you and U.S. Cellular. This Agreement supersedes any inconsistent or additional promises made to you by any employee or agent of U.S. Cellular. ARBITRATION ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE RESOLVED BY BINDING ARBITRATION AT THE REQUEST OF EITHER PARTY PURSUANT TO THE WIRELESS INDUSTRY ARBITRATION RULES AS MODIFIED BY THIS AGREEMENT AND AS ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). WE SHALL BE FULLY RESPONSIBLE FOR FILING, ADMINISTRATION AND ARBITRATOR FEES AND WE WILL ADVANCE, OR REIMBURSE YOU FOR, ANY REASONABLE FILING, ADMINISTRATION AND ARBITRATOR FEES FOR ANY ARBITRATION INITIATED IN ACCORDANCE WITH THIS PARAGRAPH. WE WILL REIMBURSE YOU FOR YOUR REASONABLE ATTORNEYS' FEES AND COSTS IF THE ARBITRATOR AWARDS YOU AN AMOUNT EQUAL TO OR GREATER THAN THE AMOUNT YOU HAVE DEMANDED IN SUCH ARBITRATION. THE AAA SHALL ADMINISTER THE ARBITRATION AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. BOTH PARTIES ACKNOWLEDGE THAT THIS AGREEMENT IS A TRANSACTION INVOLVING INTERSTATE COMMERCE, AND IS THEREFORE GOVERNED BY THE FEDERAL ARBITRATION ACT. BY AGREEING TO ARBITRATION, BOTH PARTIES ARE WAIVING THEIR RIGHT TO LITIGATE IN COURT INCLUDING ANY RIGHT TO A JURY TRIAL. UNLESS YOU AND WE OTHERWISE MUTUALLY AGREE, ALL HEARINGS UNDER SUCH ARBITRATION SHALL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. AT YOUR OPTION, YOU MAY BRING AN ACTION AGAINST US IN SMALL CLAIMS COURT, NOTWITHSTANDING THIS AGREEMENT. THE PARTIES AGREE THAT ALL CLAIMS, WHETHER IN ARBITRATION OR IN SMALL CLAIMS COURT, SHALL BE TREATED INDIVIDUALLY AND THERE SHALL BE NO CONSOLIDATION OF CLAIMS, CLASS ACTIONS, REPRESENTATIVE ACTIONS OR PRIVATE ATTORNEY GENERAL ACTIONS. U.S. CELLULAR EXPRESSLY REJECTS AND DOES NOT CONSENT TO ANY CONSOLIDATION OF CLAIMS OR CLASS ACTION IN THE ARBITRATION. THIS ARBITRATION AGREEMENT SURVIVES THE TERMINATION OF THIS SERVICE AGREEMENT. FOR ADDITIONAL INFORMATION ON COMMENCING ARBITRATION AND HOW THE ARBITRATION PROCESS WORKS, YOU MAY CALL THE AAA AT 800-778-7879 OR VISIT THEIR WEBSITE AT WWW.ADR.ORG. Directory Information U.S. Cellular does not publish directories of our customers' phone numbers nor do we provide our customers' phone numbers to third parties for publication in directories. No Waiver; Severability U.S. Cellular's failure to enforce any right or remedy available under this Agreement is not a waiver. If any part of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in force. Errors We reserve the right to correct any errors or omissions in the Agreement. 22 . U.S. Cellular Table of Contents Agreement Overview Executive Summary Introduction to U.S. Cellular® Technology and Network Customer Benefits Overview Rewards Program More Customer Benefits and Features Local Service and Support Structure Recommended Rate Plans Equipment/Handset Pricing Partner Employee Discount Program Schools and Libraries Program Terms of Agreement 3 . U.S.Cellular Agreement Overview United States Cellular Corporation ("U.S. Cellular") is proud to offer this Cellular Service Agreement ("Agreement") to CITY OF WATERLOO with its principal place of business in 715 Mulberry Street Waterloo, Iowa 50703. Executive Summary CITY OF WATERLOO Business Objectives Wireless communication is essential to the overall productivity of CITY OF WATERLOO. During our meeting, we identified the following as crucial to your business's future success: Cost Quality of Service Quality of Equipment Customer Service Billing Format The U.S. Cellular® Solution Specific customized rate plans and New shared data plans Competitive Pricing Fourth Generation Long Term Evolution (LTE) Wireless Technology and Network 4G LTE Capable Devices MobileSense/Mabel Billing format 4 U.S.Ceilu1ar Introduction to U.S. Cellular® The Company U.S. Cellular is a leader in the wireless industry. We can offer CITY OF WATERLOO national coverage that we're continually expanding and improving. We support businesses with a choice of cost-effective rate plans, the hottest devices, innovative services and unmatched customer service. Quick facts: Founded: 1983 Headquarters: Chicago, Illinois Customers: 5.8 Million Revenue (2012): $4 Billion Associates: 8,100 Network: Fourth Generation (4G) Long Term Evolution (LTE) network, Code Division Multiple Access (CDMA) Customer Care Centers: Cedar Rapids, IA Knoxville, TN Tulsa, OK Waukesha, WI Investment in Local Communities U.S. Cellular is a strong supporter of education and community. Our grassroots initiative, Calling All Communities, is awarding 20 schools $25,000 each for the fifth year in a row. Our Calling All Teachers program partners with DonorsChoose.org to fund $500,000 in classroom projects, benefiting more than 160,000 students, each year. 5 • . IJ S. cellular Technology and Network CDMA U.S. Cellular® has chosen CDMA (Code Division Multiple Access) 1XRTT and EV-DO Rev. A as the primary technology for delivering outstanding voice and data service (technology varies by market). It is one of the most secure technologies available for wireless communication in the world today. 4G LTE TM Fourth Generation Long Term Evolution (LTE) is the latest advancement in wireless technology that significantly increases the speed and capacity of mobile networks. With a 4G LTE capable device, you can access the 4G LTE network to send and receive pictures, download music, watch videos and browse the internet at speeds up to 10 times faster than 3G. The 4G LTE network is now available in select cities in Wisconsin, Oklahoma, Iowa, Missouri, Illinois, Texas, Washington, Oregon, Tennessee, Virginia, West Virginia, North Carolina, Maine, New Hampshire, and Vermont. 6 . U.S. Cellular Customer Benefits Overview Switch to U.S. Cellular@ and start receiving unique benefits, including: Plans to Fit Your Needs Choose the plan that's just right for you. All U.S. Cellular plans are backed by our reliable high-speed nationwide coverage. Reward Points Earn points every month simply for being our customer. Redeem them for faster phone upgrades and other great rewards. Earlier Phone Upgrades Upgrade your phone at promotional prices every 24 months—or even earlier with reward points. 7 a . US. Cellular Rewards Program At U.S. Cellular®, we believe the most rewarding relationships are the ones that get better with time. That's the idea behind our rewards program. You'll be enrolled automatically. Start receiving points as soon as you sign up for any plan. There are no fees involved. And accessing your reward points is easy—just log on to your My Account page at uscellular.com and click Rewards. Rewards include: Faster phone upgrades Hot devices, including Smartphones Accessories And more 8 . U.S. Cellular More Customer Benefits and Features Nationwide Long Distance at No Extra Charge No long distance charges when calling anyone nationwide, including calls to Puerto Rico. Call Forwarding Transfer incoming calls to any other phone number when you're not with your wireless phone. Call Waiting Stay connected with one call while answering another. Caller ID Let's you know who's calling before you answer. Three-Way Conference Calling Add a third party to your current call. Voice Mail Our voice mail service answers calls when you can't. International Dialing Enjoy direct access to over 200 countries. Consult a U.S. Cellular® representative or visit uscellular.com/countrycodes for country rates and availability. International Text Messaging Text over 100 countries from your wireless phone. There is no extra fee for the text messages you send and incoming messages are still free. Consult a U.S. Cellular representative for country availability. Directory Assistance Call 411 from your wireless phone to get the phone numbers of the people and businesses you need. You can also get additional information like movie times and locations, restaurant listings and more. In addition to the Directory Assistance charge, airtime and toll charges may apply. Discover the Difference As always, you can put our network and customer service to the test risk-free for 15 days. 9 U.S Cellular Local Service and Support Structure We support our business customers with specialized teams that include some of our most experienced associates. Dedicated Local BSE: U.S. Cellular® provides a Business Sales Executive (BSE) to business and government accounts for personal and local sales representation. These representatives work closely with customers to understand their business needs and offer services and rate plans specifically suited to those needs. Ongoing service and support will be provided by the Business Account Manager assigned to your account. Gerry Smith 319-530-5575 gerry.smith@uscellular.com Dedicated Local BAM: U.S. Cellular will provide a local Business Account Manager to assist your business account by facilitating phone training for new users, fulfilling orders, delivering or shipping equipment, answering questions regarding products and services, and other field support. Jennifer Hilleshiem 319-404-6625 jennifer.hilleshiem@uscellular.com Business-to-Business Billing Support: CITY OF WATERLOO will also have access to a specialized Business-to-Business Customer Service and Billing Support Team. Business Support: 1-800-305-2501 Roamer Support Center: U.S. Cellular's Roamer Support Center is open 24 hours a day, 7 days a week and can assist customers when they are roaming and encountering problems placing or receiving calls. Roamer Support Center: 1-888-872-7462 10 . U.S. Cellular Recommended Rate Plans U.S. Cellular offers flexible options that have enabled us to customize a plan that's just right for your business. We've considered your usage, factored in what you use a lot of and what you use a little of, and created a plan that we believe will give you the most value for your money. Here's our recommendation for CITY OF WATERLOO: 93 lines of service Plan#1 Shared Connect Data Plan Shared Data Description Cost Per Lines Month Share Plan Accts Plan : 30GB Shared Data $225.00 - 20% $180.00 per (14 Aircard modems on Only at$225.00 (25 line DISCOUNT = $180.00 month account with Max line of max limit per account) per month/account 25 lines per account) (plus monthly $20.00 per line/month ($20.00 fee per modem x connect fees device connection fee 14 modems = $280.00) $280.00) Hotspot Modem Data Shared on 30GB Data ( 2 Hotspots) $20.00 per Plan w/Air card Modems (plus monthly line/month device connect fees connection fee $20.00 fee per Hotspot x 2 $40.00) devices= $40.00 Smartphones Data Shared on 30GB Data (5 Smartphone lines on Plan account with Max line of w/Hotspots and Air card (plus monthly 25 lines per account) modems connect fees $40.00 per line/month $200.00) device connection fee $40.00 fee per Smartphone x 5 devices=$200.00 Total monthly cost at$700.00 ***Each additional GB over the included plan data = $15.00 per GB*** 11 US.Cellu1ar Plan#2 Shared Connect Data Onl Plan Shared Data Description Cost Per Lines Month Share Plan Acct Plan: 20GB Shared Data $110.00 - 20% Only at $1.10.00 (10 line DISCOUNT = $88.00 $88.00per month (10 Tablets on account max limit per account) per month/account with Max of 10 lines per (plus monthly account) $10.00 per ($10.00 fee per Tablet x 10 connect fees line/month device devices= '$100.00) $100.00) connection fee Total per month $188.00 ***Each additional GB over the included plan data = $15.00 per GB*** Plan#3 Pooled 400 Voice & Messa• in Pooled Lines Description Cost Per Month Share Plan Acct Plan: 400 Pooled Min per line $1,036.00 per (37 Feature Phones lines (14,800 Total Pooled month w 400 Minutes Each/ minutes on acct) Pooled on account Includes: Unlimited: Nights ($28.00 per line/month &Weekends (Start at 7PM- 6AM), Mobile To Mobile( U.S. Cellular® to U.S. Cellular® Call) 200 Text, Pics, Flix Voice Minute Overage:$0.40 cents Total per month Text Overage: $.25 cents $1,036.00 12 • U.S. Cellular Plan#4 State of Iowa Local Plan Pay As You Go Description Cost Per Lines Month Pay As You Go Acct Local Plan: Voice Airtime at $.05 cents per min, $75.00 per month 25 Feature Phone lines Nation Wide Toll Free, at $3.00 Monthly access Local Coverage Iowa, fee Roaming Airtime per min at Voice Airtime at$.05 $.39 cents cents per minute Note: All 25 lines suggested for this Plan used/averaged under 20 minutes per month Additional features Features: Incoming available on Pay AS messages Free, Total per month You GO Plan Pay as you go messaging at $75.00 $.25 cents per, 250 outgoing messages at $4.95, 750 Outgoing messages at $9.95 Unlimited Messaging at $14.95 *Total Monthly cost for combined accounts $1,999.00* Minimum line requirement of 79 lines to continue receive special pricing 13 . U.S. Cellular Equipment/Handset Pricing CITY OF WATERLOO will receive discounted equipment pricing that U.S. Cellular@ will offer with a two-year service contract. The discounted pricing listed below applies to all new activations and eligible equipment upgrades.** U.S. Cellular phone handset and pricing offer: H ndsets and Accessories Model and/or Description Equipment Retail Price Price with 2yr. Service Agreement ZTE Unite 4G Hotspot $159.99 cacti Huawei UML397 $199.99 $.01 Each Samsung Galaxy S4 Mini $390.99 $.01 Each Samsung Galaxy S4 $516.99 $49.99 Each Samsung Galaxy S5 $660.99 $199.99 Each Apple iPhone 4S $450.99 $.01 Each Apple iPhone 5c 16GB $549.99 $99.99 Each Apple iphone 5S 16GB $649.99 $199.99 Each LG Envoy 2 UM160 Feature Phone $39.99 $.01 Each Kyocera DuraPro $79.99 $49.99 Each Apple IPAD Air 16GB $629.99 $629.99 Each Samsung Galaxy Note 10.1 Tablet $640.99 $299.99 Each Accessories 50% Off Retail Less than or Equal $49.99 These handsets include a wall charger and ear buds. U.S. Cellular reserves the right to substitute comparable models based on manufacturer's availability. **Lines of service on which the phone handset was purchased at least 24 months previously are eligible for upgrade at the discounted prices listed above. 14 U.S Cellular Partner Employee Discount Program Discounted Service for Your Associates CITY OF WATERLOO's partnership with U.S. Cellular® qualifies your employees for a 15% discount on their consumer wireless service. If PEDP requirements are met, both current and new customers employed by CITY OF WATERLOO will be able to take advantage of this discount and great customer service for which U.S. Cellular is known. Gaining access to the discount is easy. Associates simply visit uscellular.com/partner. Upon entering their name and corporate e-mail address, they will receive an e-mail with their eligible discount. They will then be prompted to continue with the process to have their discount eligibility verified. If all eligibility requirements are met, the discount will be applied within the next two bill cycles. Requirements: Customer Name must maintain at least 20 lines of service during the term of this Agreement. (Changes to the number of active lines on the corporate account may disqualify employees from eligibility to the PEDP.) Discount will only be applied to the voice plan portion of non-Shared Data Plans and only the data portion of Shared Data Plans. (On Legacy Plans, the discount applies to the voice, messaging and data bundle.) Single Line Plans must have a monthly service charge of $69.95 or greater. Family Plans must have a monthly service charge of $99.95 or greater. Shared Data Plans require a minimum Data Plan of 4GB. Not eligible on Wireless Modem or Data Only Plans. 15 �? USCellu1ar US.Cellular Terms of Agreement Under this Agreement, all lines will be under contract for a period of twenty-four months from the date of U.S. Cellular's execution of this Agreement. The Terms and Conditions of this Agreement, attached hereto and made a part of this Agreement as Exhibit A, shall control the provision of Service to CITY OF WATERLOO. In the event of conflict or inconsistency between the terms of this Agreement and Exhibit A, the terms of this Agreement shall govern and control. CITY OF WATERLOO Corporate Activation Fees are Waived Termination Fees — $150.00 per line for feature phones, modems and hotspot devices. $350.00 per line for smartphones and tablets. Expiration Date of Contract: Twenty-four months from date of contract signing by U.S. Cellular. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized representatives. UNITED STA ES L LAR CITY OF WATERLOO CORPO T ?N By: By: Name: Name:3A21 �5 Title: si s /4- AC{ �- Title: e• C I C 1 I t Date: Sulic ✓ 9OI '/ Date: akY1c_ 3 oaol q 17 • U.S. Cellular EXHIBIT A TERMS AND CONDITIONS OF AGREEMENT These are the Terms and Conditions for Service between the customer ("you") and United States Cellular Corporation on behalf of its operating licensed affiliates doing business as U.S. Cellular in your Home Market, as defined below ("U.S. Cellular", "we" or "us"). "Service" refers to the telecommunication services/programs, including voice and data services, you purchase from U.S. Cellular. Your "Agreement" includes (1) these Terms and Conditions, (2) the Service Agreement ("Service Agreement") on which you applied for Service, (3) the terms and conditions (typically, but not exclusively, included in the applicable brochure or literature) applicable to each Service, and (4) if you purchase data services, the applicable terms posted at www.uscellular.com/termsandconditions. Eligibility You are eligible for Service only if you or your employer has a billing address within U.S. Cellular's licensed market area. If you meet the eligibility requirement only through your employment address, you may only be eligible for certain rate plans. All accounts you have with us must be kept in good standing in order to be eligible for Service. If any account is not in good standing, all accounts are subject to suspension and/or termination. Term/Termination/Early Termination Fee This Agreement is effective on the day we activate your Service and continues until terminated in a manner as provided below. You may terminate Service at any time by notifying U.S. Cellular. Termination by you shall be effective immediately unless you request a later termination date. A request to port your number is a request by you to terminate Service immediately. Your monthly recurring Services and the applicable charges for those monthly recurring Services shall be prorated to coincide with the termination date. Depending on the amount of Service that you have used during the month of termination, such a proration may result in you incurring overage charges. U.S. Cellular may terminate or suspend your Service at any time without notice if you fail to perform any obligations of this Agreement including the restrictions and obligations set forth in the paragraphs regarding "Use of Service" and "Payment and Due Date." Additionally, U.S. Cellular may terminate this Agreement at any time without notice if we cease to provide Service in your Home Market. If the Agreement is terminated for any reason during the Initial Term ("IT") other than pursuant to (i) the "Changes to Relationship" paragraph below, (ii) any applicable U.S. Cellular guaranty period or (iii) U.S. Cellular ceasing to provide Service in your Home Market, you may be assessed an Early Termination Fee ("ETF"). The duration of the IT and initial value of the ETF are defined in your Service Agreement. Each line of Service shall be subject to a separate ETF. The ETF shall be prorated over the IT of the Agreement using a straight-line calculation. By way of examples, an ETF of $350.00 for a 2 year IT will be reduced by $14.58 each month until the ETF reaches $0, and ETF of $150.00 for a 2 year IT shall be reduced by $6.25 each month until the ETF reaches $0. Upon termination for any reason, you are responsible for the payment of all charges. If your Service is reinstated, you may be charged a reactivation fee. Use of Service At least 50% of your monthly voice usage for each device on your account must be used in U.S. Cellular's licensed markets. No more than 200 MB of your data usage in any month for each device on your account may be used in U.S. Cellular's non- licensed markets. The customer address, or business address for business accounts 18 . U.S. Cellular (not the billing address if different), will be deemed to be the primary place of use of Service for all devices on this account for purposes of calculating certain taxes, surcharges and fees. You agree to inform us of any changes in your customer address, or business address for business accounts, which must always be within U. S Cellular's licensed markets. Service is furnished for your use only; you may not resell Service to third parties. You may not use the Service for any unlawful, improper, harassing or abusive purpose or in such a way that interferes with U.S. Cellular's network, business operations, employees or customers. U.S. Cellular may, in its sole discretion, block access to certain categories of numbers (e.g., 976, 900 and international designations). We may periodically, without notice, remotely change or update your wireless devices software, applications or programming. This process may affect or erase any data you have stored on the device or any personalized settings. Payment and Due Date You are responsible for payment of all charges on your bill, including but not limited to telecommunications-related charges (such as monthly access, airtime, roaming, toll, long distance, directory assistance, application charges and data network usage); charges for other discretionary goods and services offered by U.S. Cellular or third parties for which we bill (such as ringtones, graphics, games, premium messaging services and other on-line content); regulatory cost recovery charges (such as Universal Service Fund, Enhanced 911 and Wireless Number Portability); surcharges; and taxes. Regulatory cost recovery fees, surcharges, and taxes are subject to change without notice. Payments are late if not received by U.S. Cellular by the due date shown on the monthly bill. We may charge a late fee of up to $5.00 for each late payment or 1.5% a month or part thereof (18% annually or the highest rate permitted by applicable state law) for any amount not paid when due, whichever is greater. We may charge you a returned check fee for a check returned for any reason. We may charge a processing fee of up to $5.00 on any credit balance due upon termination of Service for any reason. You agree to reimburse U.S. Cellular for its costs, including reasonable attorneys' fees, collection fees and similar expenses incurred by U.S. Cellular with respect to collection of payment (except where prohibited by law). Coverage You understand that Service may be interrupted or unavailable due to atmospheric or topographical conditions, governmental regulations or orders, or system capacity limitations. Representations of coverage by U.S. Cellular or its agents are not guarantees. Lost or Stolen Phones You are responsible for all authorized charges on your phone. If you claim unauthorized charges on account of a lost or stolen phone, you must report your phone as lost or stolen immediately so that we may investigate your claim. We will investigate any claims of unauthorized charges within 30 days. You agree to cooperate with our investigation and to submit any relevant documentation that you have such as a police report or a sworn statement. You will not be required to pay any disputed charges while we investigate. If we determine that the charges are unauthorized, we will credit your account. Deposits U.S. Cellular may require a deposit from you to guarantee payment of charges for Service and from time-to-time may increase the deposit based on your usage and 19 . U.S. Cellular payment history. Deposits will only be returned to you after a minimum of 12 consecutive months of satisfactory payment history. U.S. Cellular may apply deposits or payments to any charges you owe us on any account. Interest will not be paid on deposits unless required by law. Billing Practice Your monthly Service fee will be billed in advance and your usage charges not covered by your monthly Service fee will be billed in arrears. Each partial minute of airtime will be rounded up and billed as a full minute. You may be charged for calls that are not completed but ring longer than 59 seconds. For completed calls, you will be billed from the time you push the "send" button until you terminate your call by pushing the "end" button on your phone. "Application charges" include the non- recurring and/or monthly subscription fees incurred when you purchase data applications from us or third parties for which we bill. "Data network usage charges" are the charges for transferring data (i.e., downloading applications, accessing the Internet, etc.) rendered in units of kilobytes or megabytes. Each partial kilobyte of data transferred will be rounded up and billed as a full kilobyte. Text, Picture and Video Messaging are billed per address/recipient. You may add or remove a block on your account for third party services such as premium messaging services at no additional charge by contacting Customer Service. YOU MAY SEEK A CREDIT OR REFUND FOR ERRORS IN BILLING FOR UP TO 180 DAYS (OR AS OTHERWISE PROVIDED BY CA LAW FOR CA CUSTOMERS) AFTER ISSUANCE TO YOU OF THE BILL ON WHICH THE ERROR IS CONTAINED BY CONTACTING U.S. CELLULAR AS PROVIDED ON YOUR BILL. YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING SUCH DISPUTE IF YOU FAIL TO DISPUTE THE CHARGE ON YOUR BILL WITHIN 180 DAYS (OR AS OTHERWISE PROVIDED BY CA LAW FOR CA CUSTOMERS) AFTER THE ISSUANCE OF THE BILL. WE MAY ALSO BACK BILL YOU FOR ANY ERROR THAT RESULTS IN AN UNDERBILLING TO YOU WITHIN 180 DAYS OF THE ISSUANCE OF THE BILL THAT SHOULD HAVE REFLECTED THE UNDERBILLED CHARGE. Billing Out of Area Calls Billing for some calls made/received by you outside of the home U.S. Cellular switch to which your account is assigned at the time your service is established ("Home Market") may occur after the close of your regular billing cycle. Typically this occurs when you make/receive calls late in your billing cycle outside your Home Market such as when you are roaming on another carrier's network or are making/receiving calls on a U.S. Cellular network other than your Home Market. When this occurs, the minutes used, and associated charges, will be applied against your monthly calling plan in the month that the usage appears on your bill rather than the month the calls actually occurred. Changes to Relationship We may amend the Agreement at any time by providing notice to you. If we make Material Changes to the Agreement that you do not agree with, you may cancel your Agreement without incurring an ETF by notifying us within 30 days after notice to you of the change. "Material Changes" shall be only those changes that result in an increase to the rates that we charge you for services under your Price Plan as specified in your Service Agreement. Changes to charges permitted to be collected by any governmental authority (such as for the Universal Service Fund) or which pass through the expense of taxes imposed on the Service or which relate to other Services for which you are under no term commitment as well as other non- monetary changes to the Terms and Conditions shall not constitute Material Changes to this Agreement. If you use the Service after the 30-day period, you agree to be bound by any Material Changes. 20 . US. Cellular Privacy/Acceptable Use/Copyright U.S. Cellular strives to protect the privacy and intellectual property rights of our customers. We may collect, process and share personal information about you or your account consistent with our privacy policy, available at www.uscellular.com, without further specific notice to you. You can also view U.S. Cellular's acceptable use and copyright policies at uscellular.com. Credit Information You authorize consumer reporting agencies to periodically furnish U.S. Cellular with your consumer report. You authorize U.S. Cellular to periodically disclose your account information and payment history to consumer reporting agencies. Limits of Liability U.S. CELLULAR'S LIABILITY REGARDING YOUR USE OF THE SERVICES OR EQUIPMENT, OR THE FAILURE OF OR INABILITY TO USE THE SERVICES OR EQUIPMENT, IS LIMITED TO THE CHARGES YOU INCUR FOR SERVICES OR EQUIPMENT DURING THE AFFECTED PERIOD. THIS MEANS U.S. CELLULAR IS NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOST PROFITS OR LOST BUSINESS OPPORTUNITIES), PUNITIVE OR EXEMPLARY DAMAGES, OR ATTORNEYS' FEES. Disclaimer of Warranties USCC makes no warranty regarding the services, equipment or software and disclaims any implied warranty, including any warranties of merchantability, infringement or fitness for a particular purpose. USCC is not responsible for circumstances beyond its control, including without limitation, acts or omissions of others, atmospheric conditions, or acts of God. USCC does not manufacture equipment or software, and customer's only warranties and representations with respect to equipment or software are those provided by the manufacturer (with respect to which USCC has no liability whatsoever). USCC SHALL HAVE NO LIABILITY TO CUSTOMER OR ANY END USER FOR ANY PORTION OF THE SERVICE PROVIDED BY RIM, ITSELF OR THROUGH OR IN CONJUNCTION WITH USCC, OR FOR THE ACCURACY, TIMELINESS OR CONTINUED AVAILABILITY OF ANY SUCH SERVICE. USCC SHALL HAVE NO LIABILITY TO CUSTOMER OR ANY END USER FOR ANY INTELLECTUAL PROPERTY INFRINGEMENT OR MISAPPROPRIATION WITH RESPECT TO ANY ELEMENT OF THE BLACKBERRY PORTION OF THE SERVICE PROVIDED BY ANY THIRD PARTY INCLUDING, WITHOUT LIMITATION, BY RIM, THROUGH OR IN CONJUNCTION WITH USCC. IN ADDITION, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, USCC SPECIFICALLY DISCLAIMS THE SUITABILITY OF THE SERVICE FOR USE IN MISSION CRITICAL APPLICATIONS OR IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL SAFE CONTROLS, INCLUDING WITHOUT LIMITATION, OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL AND LIFE SUPPORT OR WEAPONS SYSTEMS. Assignment U.S. Cellular may assign this Agreement without notice to you. You may assign this Agreement only with U.S. Cellular's consent. 21 7k. US. Cellular Entire Agreement This Agreement is the entire agreement between you and U.S. Cellular. This Agreement supersedes any inconsistent or additional promises made to you by any employee or agent of U.S. Cellular. ARBITRATION ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE RESOLVED BY BINDING ARBITRATION AT THE REQUEST OF EITHER PARTY PURSUANT TO THE WIRELESS INDUSTRY ARBITRATION RULES AS MODIFIED BY THIS AGREEMENT AND AS ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). WE SHALL BE FULLY RESPONSIBLE FOR FILING, ADMINISTRATION AND ARBITRATOR FEES AND WE WILL ADVANCE, OR REIMBURSE YOU FOR, ANY REASONABLE FILING, ADMINISTRATION AND ARBITRATOR FEES FOR ANY ARBITRATION INITIATED IN ACCORDANCE WITH THIS PARAGRAPH. WE WILL REIMBURSE YOU FOR YOUR REASONABLE ATTORNEYS' FEES AND COSTS IF THE ARBITRATOR AWARDS YOU AN AMOUNT EQUAL TO OR GREATER THAN THE AMOUNT YOU HAVE DEMANDED IN SUCH ARBITRATION. THE AAA SHALL ADMINISTER THE ARBITRATION AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. BOTH PARTIES ACKNOWLEDGE THAT THIS AGREEMENT IS A TRANSACTION INVOLVING INTERSTATE COMMERCE, AND IS THEREFORE GOVERNED BY THE FEDERAL ARBITRATION ACT. BY AGREEING TO ARBITRATION, BOTH PARTIES ARE WAIVING THEIR RIGHT TO LITIGATE IN COURT INCLUDING ANY RIGHT TO A JURY TRIAL. UNLESS YOU AND WE OTHERWISE MUTUALLY AGREE, ALL HEARINGS UNDER SUCH ARBITRATION SHALL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. AT YOUR OPTION, YOU MAY BRING AN ACTION AGAINST US IN SMALL CLAIMS COURT, NOTWITHSTANDING THIS AGREEMENT. THE PARTIES AGREE THAT ALL CLAIMS, WHETHER IN ARBITRATION OR IN SMALL CLAIMS COURT, SHALL BE TREATED INDIVIDUALLY AND THERE SHALL BE NO CONSOLIDATION OF CLAIMS, CLASS ACTIONS, REPRESENTATIVE ACTIONS OR PRIVATE ATTORNEY GENERAL ACTIONS. U.S. CELLULAR EXPRESSLY REJECTS AND DOES NOT CONSENT TO ANY CONSOLIDATION OF CLAIMS OR CLASS ACTION IN THE ARBITRATION. THIS ARBITRATION AGREEMENT SURVIVES THE TERMINATION OF THIS SERVICE AGREEMENT. FOR ADDITIONAL INFORMATION ON COMMENCING ARBITRATION AND HOW THE ARBITRATION PROCESS WORKS, YOU MAY CALL THE AAA AT 800-778-7879 OR VISIT THEIR WEBSITE AT WWW.ADR.ORG. Directory Information U.S. Cellular does not publish directories of our customers' phone numbers nor do we provide our customers' phone numbers to third parties for publication in directories. No Waiver; Severability U.S. Cellular's failure to enforce any right or remedy available under this Agreement is not a waiver. If any part of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in force. Errors We reserve the right to correct any errors or omissions in the Agreement. 22 ]; . Cellular Response to Request for Proposal (RFP) City of Waterloo Gerry Smith Business Sales Executive 319-530-5575 gerrys.smith@uscellular.com CONFIDENTIAL Submitted June 5, 2014 L SCOIIular.com U.S. Cellular BUSINESS ORGANIZATION: HEADQUARTERS: United States Cellular Corporation 8410 West Bryn Mawr Avenue Suite 700 Chicago, Illinois 60631 REGIONAL OFFICE: U.S. Cellular® 4201 River center court NE Cedar Rapids, Iowa 52402 PRINCIPLES IN CHARGE OF PROJECT: Gerry Smith 4201 River center court NE. Cedar Rapids, Iowa 52402 clerry.smith(a�uscellular.com Jennifer Hilleshiem 2060 Crossroads Blvd., Ste 224 Waterloo, Iowa 50702 (563) 320-5315 iennifer.hilleshiem(a�uscellular.corn Mark VanHandel 201 River center court NE Cedar Rapids, Iowa 52402 mark.vanhandel(a7uscellular.com LISC a Et GI )t-corri US. elu1ar We support our business customers with specialized teams that include some of our most experienced associates. Dedicated Local BSE: U.S. Cellular® provides a Business Sales Executive (BSE) to business and government accounts for personal and local sales representation. These representatives work closely with customers to understand their business needs and offer services and rate plans specifically suited to those needs. Ongoing service and support will be provided by the Business Account Manager assigned to your account. • Gerry Smith • 319-530-5575 • gerry.smith@uscellular.com Dedicated Local BAM: U.S. Cellular will provide a local Business Account Manager to assist your business account by facilitating phone training for new users, fulfilling orders, delivering or shipping equipment, answering questions regarding products and services, and other field support. • Jennifer Hilleshiem • 319-404-6625 • Jennifer.hilleshiem@uscellular.com Business-to-Business Billing Support: City of Waterloo will also have access to a specialized Business-to-Business Customer Service and Billing Support Team. Business Support: 1-800-305-2501 Roamer Support Center: U.S. Cellular's Roamer Support Center is open 24 hours a day, 7 days a week and can assist customers when they are roaming and encountering problems placing or receiving calls. Roamer Support Center: 1- 888-872-7462 NEW LINE OF SERVICE ORDERING PROCEDURE: When there is a need to add a new line of service, it is best to contact the Business Account Manager, Jennifer Hilleshiem, or Business Support at 1-800-305-2501. PHONE ACTIVATION PROCEDURE OR OPTIONS: When there is a need to activate a new line, it is best to contact Business Support at 1-800-305- 2501. usceltulas_corta *. US. Cellular LOCAL REPAIR SERVICE LOCATIONS AND HOURS OF OPERATION: When needed retail stores can be used for Changes of Equipment, contact/ phonebook transfer, and device maintenance. Waterloo, Iowa Locations: 2060 Crossroads Blvd., Ste 224 Waterloo, Iowa 50702 (319) 269-3550 Located Inside Crossroads Mall 6301 University Ave Cedar Falls, Iowa (319) 269-3500 Hours of Operation: Store Hours: M-F 10am - 8pm Sat 10am - 7pm Sun 12pm - 5pm Repair Center Hours (may vary - call to confirm): M-F 10 am - 7 pm Sat 10am —6pm Sun Closed TECHNICAL SUPPORT SERVICES (PHONE SUPPORT, WEB SUPPORT, STORE SUPPORT): Business Support Customer Service hours are subject to change. The Business Support Team is available to assist customers from 7am Central Time until 8pm Central Time. Starting at 6am Central Time customers can reach an associate for assistance with general questions and technical support until Business Support opens at 7am. After 8pm Central Time, customers are able to reach an associate for assistance with general questions and technical support until 11pm Central Time. 24/7 Roamer Support 888-872-7462. For store support, please see store hours and repair center hours listed above. Our website, located at www.uscellular.com, offers several forms of support that can be found under the "Support" tab on the home page. However, for technical support issues, it is best to visit a store or place a call into Business Support. usceitular_com *. Cellular US. BILLING PROCEDURES AND ACCESS ( IT DEPT ONLY): U.S. Cellular® uses an automated billing process. Each month on the account's bill cycle date U.S. Cellular's automated billing system generates an invoice for that particular account. The invoice includes a breakdown by line (CTN) and the invoice also includes a total for all lines combined. Any issues will need to be reported to the City of Waterloo, U.S. Cellular®'s account team and they will take the appropriate actions to resolve the issues and then report back to the City of Waterloo with their resolution. The City of Waterloo is responsible for payment of all charges on your bill, including but not limited to telecommunications — related charges (such as monthly access, airtime, roaming, toll, long distance, directory assistance, applications charges and data network usage); charges for other discretionary goods and services ( such as ringtones, graphics, games and other on-line content regulatory cost recovery charges ( such as Universal Service fund, Enhanced 911 and Wireless Number Portability); surcharges; and taxes (if applicable). Regulatory cost recovery fees, surcharges, and taxes are subject to change without notice. Payments are late if not received by U.S. Cellular® by the due date shown on the monthly bill. We may charge a late fee of up to $5.00 for each late payment or 1.5 percent a month or part thereof (18% annually or the highest rate permitted by applicable state law) for any amount not paid when due, whichever is greater. We may charge you a returned check fee for a check returned for any reason. You agree to reimburse U.S. Cellular®® for its cost, including reasonable attorneys' fees, collection fees and similar expenses incurred by U.S. Cellular® with respect to a collection of payment (except where prohibited by law). We will refund final credit balances of less than $1 only upon request. U.S. Cellular® provides several billing options beyond traditional paper bills that can be utilized by our business customers. These electronic billing methods can provide many benefits for the customer when used in conjunction with or in place of paper invoicing. Electronic bills can provide customers with an efficient way to import their billing information into their own accounting systems. Electronic billing can also provide the customer with an easy way to divide cellular bills between different departments and cost centers. For larger business customers, electronic billing can allow them to sort and filter call data in a manner that would be extremely difficult with paper bills. Paper Billing —This option lists out all charge and minute line items for the account and individual Cellular numbers. Each account will have a paper bill generated that can detail all numbers on that account. City of Waterloo has the opportunity to create their account with numbers associated with individual departments or regions. MABEL Billing —This option offers an individual at City of Waterloo to receive the billing information in an Excel spreadsheet listing all charge and minute line items for the account and individual cellular numbers. There are a variety of different versions of MABEL and the one that fits the department's need can be selected at time of request. Within the MABEL billing an identifier can be added to the user name to make the separation of departments easier for the individual within City of Waterloo tasked to distribute the cost of service with U.S. Cellular®. use ettut ar-corm . Q.T.S. Cellular WEB ACCESS TO ACCOUNT & PHONE INFORMATION (IT DEPT ONLY): U.S. Cellular®does offer web access for billing, however, this does not currently support billing that exceeds 99 pages. For larger billing, we do offer MABEL reports. More information regarding MABEL reports can be found in the attachments related to the next subheading, "Example of Account Reports". Phone and feature information are located on our website at www.uscellular.cam. EXAMPLE OF ACCOUNT REPORTS: U.S. Cellular® offers several means of account analysis and reports. Analysis is conducted by your dedicated sales and support team and are available quarterly or more frequently upon request. PHONE REPLACEMENT PROCEDURES AND ORDERING ACCESSORIES: City of Waterloo will contact their Business Account Manager, Jennifer Hilleshiem, or Business Support, who will order the phone upgrade or replacement and work with the City of Waterloo's schedule to determine when the phone should be delivered. Once the user has the phone, the Account Manager or Business Support will activate the handset so that the user is not without service. Additionally, our retail stores provide another resource in order to exchange handsets or receive a loaner phone. Accessories can also be ordered through our website or purchased in any of our retail stores. ASSIGNED ACCOUNT REPRESENTATIVE FOR BILLING, TRAINING & EQUIPMENT NEEDS: Dedicated Local Business Account Manager: U.S. Cellular will provide a local Business Account Manager to assist your business account by facilitating phone training for new users, fulfilling orders, delivering or shipping equipment, answering questions regarding products, services and billing, as well as other field support. Jennifer Hilleshiem 2060 Crossroads Blvd., Ste 224 Waterloo, Iowa 50702 (319) 269-3550 lennifer.hilleshiem(c�uscellular.corn Business to Business Customer Service and Billing Support: City of Waterloo will also have access to a specialized Business to Business Customer Service and Billing Support Team. Business Support— 1-800-305-2501 uscellul ar_corn US. Cellular CONVERSION PROCESS PLAN: A DETAILED PROCESS PLAN ON How You WOULD SWITCH THE EXISTING CITY OF WATERLOO'S PHONES OVER To YOUR SERVICE, RETAINING OUR CURRENT NUMBERS, WITH THE LEAST AMOUNT OF IMPACT TO OUR STAFF: Upon awarding of the contract, U.S. Cellular®will work closely with those who are involved in the project to identify a timeline and implementation schedule. There are many variables to be considered. The first part of the process is to set up a new customer account and start the porting process of existing phone numbers to be moved to U.S. Cellular®from the City of Waterloo's current provider. This process is managed by our Business Account Manager and Business Sales Executive. Once the phone numbers and related information needed for the porting procedure are obtained from the City of Waterloo, U.S. Cellular®will handle the completion of this process, including ordering of the equipment and accessories. We will work with the person(s) in charge of the implementation to schedule a time(s) that is convenient for the city to transfer the cell phone contacts and activate the new phones. U.S. Cellular®will provide multiple people onsite at City of Waterloo offices to assist with the activation of phones and transferring of contact information. U.S. Cellular®can travel to different departments to conduct activations/training and will work with the City of Waterloo on a schedule that works best, as to prevent prolonged downtime for the City of Waterloo cell phone users. Upon receipt of accurate information for the above processes from the City of Waterloo, U.S. Cellular® estimates that the entire 7imeline from set up of the account to activating the new phones will take approximately 10 business days, or perhaps less, depending on scheduling, etc. U.S. Cellular® offers ongoing support and training as requested by the customer. We can offer training onsite during the activation of phones, as well as, provide additional training sessions upon request. useeltular_com * US. e ar REFERENCES: U.S. Cellular®was founded in 1983. Headquartered in Chicago, Illinois, the company serves 6.1 million customers across the country. There are more than 400 U.S. Cellular operated retail stores and 1,300 locations representing relationships with agents, dealers and non-company retailers. Additionally, U.S. Cellular provides its customers with superior support through its five state-of-the-art Customer Care Centers, located in Tulsa, Okla.; Cedar Rapids, Iowa; Waukesha, Wis.; Knoxville, Tenn. and Bolingbrook, Ill. At this time, there are no pending mergers or litigations that potentially might impact our business relationship with the City of Waterloo. References: i 1) Laura Rinnels Area Education Agency 267 (641) 355-4244 or 1-800-392-6640 2) Jim Litchy MMS Consultant Inc (319) 324-5237 3) Marty Metcalf Waterloo School District (319) 493-1102 4) Ron Perkins CITY OF DAVENPORT 226 West Fourth Street Davenport, IA 52801 Telephone: (563) 888-2002 Fax: (563) 326-7722 Email: rperkins(a�ci.davenport.ia.us www.cityofdavenportiowa.com usceR Ru R ar_corm fl uS. Cellular Proposal and Cellular Service Agreement prepared for CITY OF WATERLOO Gerry Smith 319-530-5575 Gerry.Smith©USCellular.corn CONFIDENTIAL Cellular Hello. On the following pages you'll find details of a customized wireless plan that we're recommending for your business. As you review everything, please keep in mind a few things about U.S. Cellular®: Our plans are flexible. As you've discovered, with U.S. Cellular there's a wide range of options when it comes to designing a wireless plan that's right for your business. If there's anything in here that you need to change or have questions about, please let us know. Also -- we know that in business, as in life, things change. And so you'll enjoy flexibility to make changes to your plan even after you're a customer. We're easy to work with. We take great pains to make sure doing business with us is as easy as possible. Our plans are easy to understand. The billing is easy to follow. And our customer service and support is there at the touch of a button. We're competitive. We're not afraid to go head-to-head with the big carriers. Our pricing, our special bonuses, our service and national coverage — it all adds up. You are not going to find a better, more valuable plan. We're here for you today...and tomorrow. As a business customer, you and every member of your team have access to a special, dedicated team of customer service and support experts. Finally, from all of us at U.S. Cellular -- thanks again for this opportunity to earn your business. Tower locations for U.S. Cellular are proprietary and confidential information for competitive and other reasons. U.S. Cellular would be willing to provide a high-level tower map with a signed NDA. Additionally, using the Coverage Locator tool on our website will provide voice, as well as 3G and 4G data coverage, for Black Hawk County down to the street level view. This tool can be utilized at: http://www.uscellular.com/coverage-map/covera_ge-indicator.html U.S. Cellular Voice And Data Maps I Cell Phone Coverage I U.S. Cellular Page 1 of 2 * U.S. Cellular Plans Voice and Data Maps • Maps& Coverage Indicator Home Select a coverage map from the choices on the right. Coverage Maps Move mouse over map for close-up views. • National Voice Coverage • National Data/4G LTE Coverage • No Contract Voice Coverage • No Contract Data Coverage • Wireless Modems (Legacy Plans) • U.S. Cellular Licensed Markets • •Au • Roo a''•'71,1= •Ro•lae,er 8.2,7 1,577 40•WerlAo • NOM, ••••••„,,,, ''•)P,..6•7rP-ZnovarAAvAs "/Z CaraarC CPLetulit• •'•"'•••' •C•"'• :=7, • • •rfes, •'•• • •s•'•ca' -- F •SA,Ant•ro 4 • • http://www.uscellular.com/coverage-map/voice-and-data-maps.html 6/5/2014 U.S. Cellular Voice And Data Maps Cell Phone Coverage j U.S. Cellular Page 2 of 2 4G LTE not available in all areas. See uscellular.com/4G for detailed coverage info. 4G LTE service provided through King Street Wireless, a partner of U.S. Cellular. LTE is a trademark National Coverage Area No Coverage of ETSI. The map shows an approximation of service coverage. Actual coverage may vary. Service may be interrupted or limited due to weather, terrain, customer equipment, or network limitations. Coverage indoors may also vary. U.S. Cellular does not guarantee coverage. User may incur roaming charges at borders of calling areas. Highest Quality iJ s.Cellular the.highest call quality and ' network action of any national carrier. http://www.uscellular.com/coverage-map/voice-and-data-maps.html 6/5/2014 U.S. Cellular Voice And Data Maps Cell Phone Coverage 1 U.S. Cellular Page 1 of 2 . '.S Cellular .:, ,. =a *I. Plans Voice and Data Maps • Maps & Coverage Indicator Home Select a coverage map from the choices on the right. Coverage Maps Move mouse over map for close-up views. • National Voice Coverage • National Data/4G LTE Coverage • No Contract Voice Coverage • No Contract Data Coverage • Wireless Modems (Legacy Plans) • U.S. Cellular Licensed Markets r.Tacmu 'DlyntPia•Yakma EHelena OBlsmarck Prxaquelsle ♦Tn Cates 'Duluth • • .The Dallas No tion 'Portland •PnMkton Butte •BJFngs ESal en, tJunrw'W' V SannP W Stevens •Bend •Shago ridnn OPkxra ""'''''• • •Grnren Bay $Mc5ReRer CA.g a • 1,... •Rap a Coy K C e •kale Faun ux Fars b. C • .auke:end Rapias P':ana BoeNO• •ROUfester BmOalxro C• i Olansieg • fob ,o C nrRaP••varerloo *Rout,. •Detroit Nb Y OB .o Des W Bentm Narbor N M dE CPsG hence Cheyenne North Platte Dmaha• OO tyOC • SA' B• Td do•Akronand •Eureka 1 0• • Davangxt S%Wayne l4kNn OO BtNl Lake City lmcolnE •LaryuhpOrl wagrk nl hers. 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Jop S nrO eld Og Roanoke N Beti•Fresno •Branson •Las Sagas .Etl •Tut NasvieOC e I W to 2'",,-;":„„ ef awohUre M1 r€Santa Fe •F Ngctafl •AlbugreGs *Lawton ♦lam LiORwk A''''""a.Asha Jb *Charlotte Q'nvile Los Angelai e 4Nn• •t I •SarrlaWna Gkndakra7 Scottsdale •Lubbock Weir to Fates Bnnungham• AUanlae 0 E rx�tnr •San Pho•tlx •Rosv,Hl F • CMumbw Drega orc Wunnw•Dallas Ceokaon Obbn Augusta •Tuc,on N1Z: •Sbrcvevon tp N, •E,Paso Baton Rouge •Mode OAueyn E OTallalusse• •Houston New Orleau. •Conn,Chnst. •amp_.. O Hoiwial.1 •Mchomge •Hulce ®.Juneau http://www.uscellular.com/coverage-map/voice-and-data-maps.html 6/5/2014 U.S. Cellular Voice And Data Maps I Cell Phone Coverage I U.S. Cellular Page 2 of 2 4G LTE not available in all areas. See uscellular.com/4G for detailed coverage info. 4G LTE service U.S. Cellular U.S. Cellular provided through King Street No Coverage licensed markets non-licensed markets Wireless, a partner of U.S. Cellular. LTE is a trademark of ETSI. The map shows an approximation of service coverage. Actual coverage may vary. Service may be interrupted or limited due to weather, terrain, customer equipment, or network limitations. Coverage indoors may also vary. U.S. Cellular does not guarantee coverage. User may incur roaming charges at borders of calling areas. Highest l Quality U.S.dell the t call quality + network satisfaction of any natlnn,,i carrier., http://www.uscellular.com/coverage-map/voice-and-data-maps.html 6/5/2014 U.S. Cellular Coverage Indicator 1 Cell Phone Coverage 1 U.S. Cellular Page 1 of 2 * US. 1.; Plans Coverage Locator Store Locator Enter your address or zip code and learn if Mobile Broadband on our high-speed, nationwide network is available in your area. Enter Address City,ST Zip Locate Clear 11111.11116 • Data Cellular r� 190ih 5t "7a _ III 255th St 1 +�Q 190th St f oVtil _Zr41 111 n 150th St < Pst 150th St-< g 1 • 2 < 180th St 180th St < ro y �� a 190th St < ;c& `t 90th StHampton -a 210th StjS' ; fl F. 230th St 60th St m t� _ pnro 260th so, St O�elwein cD s ro co. f Sr.. C73 Hamlin z i k • 11111 ( .. a )wa'Falls '� ` E orcutt Cedar.Falls �, m N ` 1 ,Waterloo ro A �Q,,� .- �4 1 n� ��IIII z isai!! . Independence ,. , 1111 ,s,„ -n 190th St �� i �__ ;0 - t F Eldorao �a 240t�` t Oiayo m = m 380 __....290th.St 1 I _ i 3 y \ F. a i Co99on Rd ro I I < m<1 1 `130tbSts -' r i n I ron m �_ 55th St Paris Rd 1 I_ th Si Marble Rd 120t St z _ 58th St rr o lit '� y Vinton �,• v i a < - 68th t c'! n m o1n+h ct_c73. 1 Report a map error http://www.uscellular.com/coverage-map/coverage-indicator.html 6/5/2014 U.S. Cellular Coverage Indicator I Cell Phone Coverage I U.S. Cellular Page 1 of 2 r:: S Ceiltilar I - I Plans Coverage Locator Store Locator Enter your address to view the signal quality you can expect when making a call. We believe our network should work where you live and work. Coverage Locator is not intended to show how you will be billed based on your plan. Please reference your rate plan and utilize the Voice and Data maps. Enter Address City,St ZipLocate Clear Voice a Data Cellularr _.. er; N - 1 - l loth sit', : "I°: 190th St '}ore e s "' D 400t St 50th St 190th:St ;i ! ,, , Both St 186th St' t90th St ' a bld ' a `90khStHampton a 210t�t- 210th-St ' Yv m i - w 230thSt flth 260th St .r J ill Oet tr D c) t 4 m W Cedar Wapa'Rd E+Cedar Wapsi d ' 120th St w C73 Hardin Rt# 2 x Ewa` E Urctttt Cedar4ls N aterloo i Y.faT ��� ,,,, , g8 1 � �r��a � d'a � a g'.. �t ` Ls s0 ---N) q G5 _ �fl99on SbthSt Pa` th St Marble Rd , 4 �� �Vinton 5.�i m. ,,1.? r, ,, �. n) >92frth St co °- Report a map error http://www.uscellular.com/coverage-map/coverage-indicator.html 6/5/2014 Company Dept Phone Nur User Name Carrier Status Device Typ Total $ MRC$ City of Wat Insurance 555-555-55John Doe USCellular Active Phone $511.48 $0.00 City of Wat Insurance 555-555-55John Doe USCellular Suspended PDA $76.56 $80.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-5_`John Doe USCellular Active PDA $74.93 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Suspended PDA $66.56 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $77.44 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $113.40 $70.00 City of Wat Insurance 555-555-5_`John Doe USCellular Active PDA $127.57 $80.00 City of Wat Insurance 555-555-5`John Doe USCellular Active PDA $352.58 $70.00 City of Wat Insurance 555-555-5`John Doe USCellular Active PDA $110.47 $70.00 City of Wat Insurance 555-555-5--John Doe USCellular Active PDA $118.41 $70.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $92.03 $80.00 City of Wat Insurance 555-555-5--John Doe USCellular Active PDA $66.56 $70.00 City of Wat Insurance 555-555-5--John Doe USCellular Suspended PDA $96.67 $70.00 City of Wat Insurance 555-555-5`John Doe USCellular Active PDA $124.27 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $79.52 $70.00 City of Wat Insurance 555-555-5_`John Doe USCellular Active PDA $91.65 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $90.39 $70.00 City of Wat Insurance 555-555-5_`John Doe USCellular Active PDA $77.85 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $370.98 $70.00 City of Wat Insurance 555-555-5_`John Doe USCellular Suspended PDA $356.80 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $215.76 $95.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $82.45 $70.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $249.29 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $76.60 $70.00 City of Wat Insurance 555-555-5`John Doe USCellular Active PDA $95.41 $70.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $221.69 $70.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $80.36 $70.00 City of Wat Insurance 555-555-5--John Doe USCellular Active PDA $150.52 $95.00 City of Wat Insurance 555-555-5_John Doe USCellular Suspended PDA $241.68 $95.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $79.07 $80.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $95.80 $80.00 City of Wat Insurance 555-555-5_John Doe USCellular Suspended PDA $76.56 $80.00 City of Wat Insurance 555-555-5`John Doe USCellular Active PDA $87.05 $70.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-5`John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $78.27 $70.00 City of Wat Insurance 555-555-5`John Doe USCellular Active PDA $69.49 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $207.02 $80.00 City of Wat Insurance 555-555-5!John Doe USCellular Suspended PDA $74.20 $66.77 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-5_John Doe USCellular Active PDA $109.59 $80.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $212.46 $80.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $302.40 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $85.89 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $102.52 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-55 John Doe USCellular Suspended PDA $171.10 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $103.74 $80.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $155.29 $66.77 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $61.08 $64.52 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $162.23 $95.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $78.65 $80.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $184.47 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $73.76 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active Phone $62.06 ($4.03) City of Wat Insurance 555-555-55John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $66.56 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $144.76 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $127.61 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $69.49 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $66.98 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $66.56 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $80.36 $70.00 City of Wat Insurance 555-555-55John Dce USCellular Active PDA $86.63 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $69.91 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $87.05 $70.00_ City of Wat Insurance 555-555-55John Doe USCellular Active PDA $109.21 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $139.32 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $143.08 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $187.84 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $92.61 $66.77 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $95.41 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $138.57 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $219.97 $80.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $235.49 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $76.56 $80.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $167.75 $70.00_ City of Wat Insurance 555-555-5_5John Doe USCellular Active PDA $96.67 $70.00 City of Wat Insurance 555-555-55John Doe USCellular Active PDA $73.76 $70.00 City of Wat Insurance 555-555-55 John Doe USCellular Active PDA $76.56 $80.00 Access$ PDA$ '"eature$ Discount$ Equip$ Airtime$ Roam$ Intl Roam!Toll$ $0.00 $0.00 $0.00 $0.00 $424.96 $0.00 $0.00 $0.00 $0.00 $70.00 $10.00_ $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $60.00 $10.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $8.00 $0.00 $0.00 $0.00 $40.00_ $20.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0 00 $0.00 $10.40 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $44.80 $0.00 $0.00 $0.00 $60.00 $10.00 $10.00 $0.00 $0.00 $48.80 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $273.60 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $42.00 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $49.60 $0.00 $0.00 $0.00 $60.00 $10.00 $10.00 $0.00 $0.00 $14.80 $0.00 $0.00 $0.00 $70.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $28.80 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $55.20 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $12.40 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $24.00 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $22.80 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $10.80 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $291.20 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $277.20 $0.00 $0.00 $0.44 $70.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $60.00 $25.00 $10.00 $0.00 $0.00 $118.80 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $15.20 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $174.80 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $9.60 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $27.60 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $148.40 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $13.20 $0.00 $0.00 $0.00 $60.00 $25.00 $10.00 $0.00 $0.00 $56.40 $0.00 $0.00 $0.00 $60.00 $25.00 $10.00 $0.00 $0.00 $143.60 $0.00 $0.00 $0.00 $60.00 $10.00 $10.00 $0.00 $0.00 $2.40 $0.00 $0.00 $0.00 $70.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $60.00 $10.00 $10.00 $0.00 $0.00 $18.40 $0.00 $0.00 $0.00 $70.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $19.60 $0.00 $0.00 $0.00 $70.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $60.00 $10.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $70.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $11.20 $0.00 $0.00 $0.00 $40.00 $20.00 $10.00 $0.00 $0.00 $2.80 $0.00 $0.00 $0.00 $70.00 $10.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $60.00 $10.00 $10.00 $0.00 $0.00 $124.80 $0.00 $0.00 $0.00 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$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 State Tax S.County Ta) Local Tax$Equip Tax;UCPM $ Total Mins Minutes 0'Plan Mins Peak Mins $0.00 $0.00 $0.00 $0.00 86.52 0 0 0 0 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 7.656 10 -490 500 3 $0.00 $0.00 $0.00 $0.00 0.276494 271 -229 500 271 $0.00 $0.00 $0.00 $0,00 1.664 40 -460 500 40 $0.00 $0.00 $0.00 $0.00 0.509474 152 -348 500 152 $0.00 $0.00 $0.00 $0.00 0.195855 579 79 500 519 $0.00 $0.00 $0.00 $0.00 0.164819 774 274 500 706 $0.00 $0.00 $0.00 $0.00 0.124543 2831 2331 500 2058 $0.00 , $0.00 $0.00 $0.00 0.152372 725, 225 500 684 $0.00 $0.00 $0.00 $0.00 0.197022, 601 101 500 436 $0.00 $0.00 $0.00 $0.30 1.333768 69 -431 500 67 $0.00 $0.00 $0.00 $0.00 66.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 0.252402 383 -117 500 326 $0.00 $0.00 $0.00 $0.00 0.102958 1207 707 500 728 $0.00 $0.00 $0.00 $0.00 0.451818 176 -324 500 149 $0.00 $0.00 $0.00 $0.00 0.229125 400 -100 500 306 $0.00 $0.00 $0.00 $0.00 0.13081 691 191 500 584 $0.00 $0.00 $0.00 $0.00 0.998077 78 -422 500 78 $0.00 $0.00 $0.00 $0.00 0.113069 3281 2781 500 2465 $0.00 $0.00 $0.00 $0.00 0.132393 2695 2195 500 2154 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 0.151411 1425 925 500 1242 $0.00 $0.00 $0.00 $0.00 0.588929 140 -360 500 138 $0.00 $0.00 $0.00 $0.00 0.133168 1872 1372 500 1445 $0.00 $0.00 $0.00 $0.00 1.868293 41 -459 500 37 $0.00 , $0.00 $0.00 $0.00 0.204304 467 -33 500 452 $0.00 $0.00 $0.00 $0.00 0.09888 2242 1742 500 1615 $0.00 $0.00 $0.00 $0.03 0.71115 113 -387 500 113 $0.00 $0.00 $0.00 $0.00 0.10939 1376 876 500 1253 $0.00 $0.00 $0.00 $0.00 0.128348 1883 1383 500 1703 $0.00 $0.00 $0.00 $0.00 1.437636 55 -445 500 52 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 0.488776 196 -304 500 151 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 0.23527 370 -130 500 370 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 2.64 29 -471 500 26 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 1.242381 63 -437 500 25 $0.00 $0.00 $0.00 $0.00 0.388212 179 -321 500 158 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 0.149906 1381 881 500 1024 $0.00 $0.00 $0.00 $0.00 0.772917 96 -404 500 94 $0.00 $0.00 $0.00 $0.00 10.93714 7 -493 500 7 $0.00 $0.00 $0.00 $0.00 0.258467 424 -76 500 382 $0.00 $0.00 $0.00 $0.00 0.099746 2130 1630 500 1525 $0.00 $0.00 $0.00 $C.00 0.135484 2232 1732 500 1409 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 $0.00 $0.00 $0.00 0 $0.00 0.54707 157 -343 500 154 $0.00 $0.00 $0.00 $0.00 0.277832 369 -131 500 357 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0 00 0.111176 1539 1039 500 1212 $0.00 $0.00 $0.00 $0.00 0.232081 447 -53 500 406 $0.00 $0.00 $0.00 $0.00 0.183558 846 346 500 637 $0.00 $0.00 $0.00 $0.00 12.216 5 -495 500 5 $0.00 $0.00 $0.00 $0.00 0.115548 1404 904 500 1209 $0.00 $0.00 $0.00 $0.00 2.247143 35 -465 500 35 $0.00 $0.00 $0.00 $0.30 0.159163 1159 659 500 1007 $0.00 $0.00 $0.00 $0.00 73.76 0 0 0 0 $0.00 $0.00 $0.00 $0.00 62.06 0 0 0 0 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 1.109333 60 -440 500 60 $0.00 $0.00 $0.00 $0.00 0.1645 880 380 500 878 $0.00 $0.00 $0.00 $0.00 0.178226 716 216 500 567 $0.00 $0.00 $0.00 $0.00 1.037164 67 -433 500 67 $0.00 $0.00 $0.00 $0.00 1.913714 35 -465 500 35 $0.00 $0.00 $0.00 $0.00 1.957647 34 -466 500 34 $0.00 $0.00 $0.00 $0.Co 0.242779 331 -169 500 331 $0.00 $0.00 $0.00 $0.00 0.531472 163 -337 500 163 $0.00 $0.00 $0.00 $0.00 0.517852 135 -365 500 135 $0.00 $0.00 $0.00 $0.00 0.460582 189 -311 500 122 $0.00 $0.00 $0.00 $0.00 0.4075 268 -232 500 268 $0.00 $0.00 $0.00 $0.03 0.134739 1034 534 500 935 $0.00 $0.00 $0.00 $0.00 0.147353 971 471 500 617 $0.00 $0.00 $0.00 $0.00 0.067206 2795 2295 500 2309 $0.00 $0.00 $0.00 $0.00 0.389118 238 -262 500 216 $0.00 $0.00 $0.00 $0.00 0.151927 628 128 500 508 $0.00 $0.00 $0.00 $0.00 0.273314 507 7 500 454 $0.00 $0.00 $0.00 $0.00 0.139046 1582 1082 500 1191 $0.00 $0.00 $0.00 $0.00 0.104291 2258 1758 500 2083 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 $0.00 $0.00 $0.00 $0.00 0.177138 947 447 500 646 $0.00 $0.00 $0.00 $0.00 0.178358 542 42 500 411 $0.00 $0.00 $0.00 $0.00 73.76 0 0 0 0 $0.00 $0.00 $0.00 $0.00 76.56 0 0 0 0 Peak Othei Offpeak M Incoming Peak Incor'M2M Mins Peak M2M 6-7pm Min 7-9pm Min Radio Min! 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 1 1 9 2 0 0 0 p 0 64 64 133 133 21 13 0 0 0 17 17 12 12 0 0 0 0 0 28 28 81 81 0 0 0 0 60 170 141 239 235, 15 6 0 0 68 340 330 83, 73 42, 62 0 0 773 861 573 1061 789 277 675 0 0 41 210 190 3 1 4 40 0 0 165 253 167 113 107 21 70 0 0 2 23 23 10 8 5 0 0 0 0 0 0 0 0 0 0 0 0, 57 194 173 16 10 33 32 0 0 479 375 298 39 39 57 217 0 0 27 49 41 27 24 19 2 0 0 94 211 165 30 30 51 30 0 0 107 205 137 49 49 46 23 0 0 0 3 3 60 60 0 0 0 0 816 1273 907 245 215 136 503 0 2 541 653 557 1105 833 58 273 0 0 0 0 0 0 0 0 0 0 0 183 412 339 395 392 146 109 0 O 2 77 77 12 10 2, 0 0 O 427 636 533 84 84 84 304 0 0 4 8 8 17 14 3 5 0 0 15 109 109 34 34 23 20 0 O 627 753 666 200 196 45 933 0 O 0 39 39 49 49 0 6 0 0 123 448 445 244 234 16 167 0 O 180 814 696 235 232 68 135 0 O 3 0 0 0 0 1 5 0 0 0 0 0 0 0 0 0 0 0 45 55 47 18 15 7 28 0 0 0 0 0 0L 0 0 0 0 0 0 101 101 39 39 1 1 0 0 0 0 0 0 0 0 0 0 O 3 13 12 5 3 2 1 0 0 0 0 0 0 0 0 0 0 0 38 10 10 0 0 0 14 0 0 21 111 105 21 20 9 11 0 0 0 0 0 0 0 0 0 0 0 357 603 438 160 145 63 284 0 0 2 49 49 8 8 7 5 0 0 0 0 0 1 1 0 0 0 0 42 88 78 62 62 40 84 0 0 605 927 666 46 46 115 345 0 823 648 278 569 433 184 762 0 0 0 0 0 0 0 0 0 0 0 0 3 85 85 39 36 0 0 0 0 12 104 95 152 152 9 20 0 0 0 0 0 0 0 0 0 0 0 327 793 501 367 362 51 648 0 0 41 206 206 73 69 0 0 0 0 209 306 203 225 221 183 138 0 0 0 0 0 1 1 0 0 0 0 195 613 532 283 222 38 117 0 0 0 15 15 9 9 0 2 0 0 152 229 176 282 273 86 202 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 16 16 15 15 1 0 0 0 2 142 142 581 581 0 0 0 0 149 396 303 113 112 28 50 0 0 0 12 12 33 33 0 0 0 0 0 3 3 32 32 0 0 0 0 0 2 2 30 30 0 0 0 0 0 54 54 173 173 0 0 0 0 0 28 .28 123 123 0 0 0 0 0 0 0 113 113 0 0 0 0 67 42 31 40 37 1 19 0 0 0 7 7 261 261 0 0 0 0 99 623 574 36 36 7 25 0 0 354 458 258 112 109 10 116 0 0 486 817 641 913 836 111 438 0 0 22 53 51 72 52 3 2 0 0 120 387 342 25 23 73 13 0 0 53 83 81 218 218 11 26 0 5 391 295 188 420 316 158 228 0 0 175 533 499 990 927 275 287 0 0 0 0 0 0 0 0 0 0 0 301 416 306 76 64 58 197 0 0 131 226 175 45 45 19 96 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Intl SMS 'itl Roam!MMS Intl MMS Intl Roam 'KB Usage Intl KB Roa Intl Roam 0 0 0 0 0 0 0 p p p 0 0 0 0 0 0 0 0 0 0 0 0 0 0 63502 0 0 22 0 0 2 0 0 84003 0 0 0 0 0 0 0 0 260046 0 19 0 0 0 0 0 0 300006 0 0 278 0 0 0 0 0 517086 0 54 0 0 0 0 0 0 3403 0 0 112 0 0 0 0 0 236569 0 0 37 0 0 2 0 0 503028 0 0 1065 0 0 5 0 0 465968 0 0 0 0 0 0 0 0 11589 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 231078 0 0 25 0 0 0 0 0 4520802 0 0 0 0 0 0 0 0 81645 0 0 243 0 0 7 0 0 388938 0 0 104 0 0 66 0 0 102958 0 15 0 0 0 0 0 0 98086 0 0 451 0 0 7 0 0 622686 0 0 533 0 0 8 0 0 257982 0 0 0 0 0 0 0 0 0 0 0 348 0 0 5 0 0 2959828 0 20 0 0 0 0 0 0 143623 0 0 126 0 0 2 0 0 101488 0 0 0 0 0 0 0 0 139081 0 0 185 0 0 8 0 0 416387 0 0 112 0 0 0 0 0 176046 0 0 8 0 0 2 0 0 410342 0 0 293 0 0 16 0 0 517287 0 124 0 0 0 5 0 0 322686 0 0 0 0 0 0 0 0 86236 0 0 0 0 0 0 0 0 0 0 0 0 0 0 D 0 0 5893 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 200328 0 0 0 0 0 0 0 0 0 0 0 11 0 0 0 0 0 3368 0 0 0 0 0 0 0 0 0 0 12 0 0 0 2 0 0 1903880 0 0 44 0 0 3 0 0 1127514 0 0 0 0 0 C) 0 0 0 0 0 0 0 0 0 0 0 8923 0 0 0 0 0 0 0 0 15883 0 0 0 0 0 0 0 0 25658 0 128 0 0 0 0 0 0 47238 0 0 162 0 0 0 0 0 11584 0 0 714 0 0 26 0 0 1317665 0 0 0 0 0 0 0 0 0 0 0 52 0 0 0 0 0 252459 0 0 99 0 0 0 0 0 940246 0 0 0 0 0 0 0 0 0 0 0 486 0 0 0 0 0 702390 0 0 0 0 0 0 0 0 3013 0 0 387 0 0 5 0 0 315635 0 0 0 0 0 0 0 0 2666 0 0 138 0 0 0 0 0 492521 0 0 0 0 0 0 0 0 17523 0 0 500 0 0 1 0 0 3253132 0 0 0 0 0 0 0 0 2814 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 77237 0 0 329 0 0 1 0 0 841349 0 0 342 0 0 3 0 0 108819 0 0 12 0 0 0 0 0 88356 0 0 1 0 0 0 0 0 374296 0 0 0 0 0 0 0 0 78670 0 0 101 0 0 1 0 0 257773 0 0 208 0 0 0 0 0 110908 0 0 122 0 0 8 0 0 173384 0 0 121 0 0 0 0 0 587272 0 0 5 0 0 0 0 0 75881 0 0 225 0 0 8 0 0 1242875 0 0 911 0 0 8 0 0 5059050 0 0 344 0 0 24 0 0 1728115 0 0 0 0 0 0 0 0 322475 0 0 133 0 0 18 0 0 141914 0 0 18 0 0 0 0 0 600425 0 0 821 0 0 9 0 0 105875 0 0 75 0 0 0 0 0 66294 0 0 0 0 0 0 0 0 0 0 0 535 0 0 13 0 0 1017922 0 0 242 0 0 6 0 0 239670 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Intl LD Min Plan Type Current PIgPDA Descr Carrier Account 0 MISC Miscellaneous 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX00n B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n,B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n,B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00A B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n,B2B POOLE DATA PLUS 8.52E+08 0 UNK UNKNOWN DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00n,B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX00A B2B POOLE DATA PI_US 8.52E+08 0 BIZPDX00/1,B2B POOL DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 2 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX00/1,B2B POOL ANDROID 1 8.52E+08 0 BIZPDX00A.B2B POOL DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLIJS 8.52E+08 0 BIZPDX00n B2B POOL DATA PLIJS 8.52E+08 0 BIZPDX00A,B2B POOL ANDROID 1 8.52E+08 0 BIZPDX001 B2B POOL ANDROID 1 8.52E+08 0 BIZPDX00n B2B POOL DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOL DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX00LI B2B POOL DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOL_ DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLS DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOLS DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE ANDROID 1 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 O BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 O UNK UNKNOWN DATA P_US 8.52E+08 O UNK UNKNOWN _ 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 O BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 O BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 O BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 O BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 0 BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 O BIZPDX004 B2B POOLE DATA PLUS 8.52E+08 0 UNK UNKNOWN DATA PLUS 8.52E+08 0 UNK UNKNOWN BlackBerry 8.52E+08 . uS.Cellular Accessories list available upon request: U.S. Cellular Lightning 1 amp Car Charger for Apple® Now $29.99 A. Si Rix. Small, slim, compact design with soft, rubberized grip for easy plug in and out. Talk and charge at the same time. (164720) Now $29.99 U.S. Cellular 30pin lamp Car Charger Now $24.99 23 . U.S.Cellular Small, slim, compact design with soft, rubberized grip for easy plug in and out. Talk and charge at the same time. (164653) Now $24.99 Griffin Mossy Oak®PowerJolt VPC Now $19.99 24 . U.S.Cellular Y r s 1° Recharge on the go. Standard USB that works with your device's USB charging cable. Delivers 10 watts of charging power through the USB port. (175045) Now $19.99 PureGear Micro USB 2.1 amps Car Charger Now $24.99 25 U.S.Cellular E Conveniently charges 2 devices. USB port charges Bluetooth headsets, portable gaming systems, GPS units and more with compatible USB cable (not included). (174793) Now $24.99 Tylt Dual USB 2.1 amps Car Charger- Blue Now $24.99 26 7k. U.S.Cellular j [ f Y-design routes USB cables to the left and right side of the car. Ideal for drivers and passengers. Dual USB ports included for charging a second device. (175166) Now $24.99 Tylt Dual USB 2.1 amps Car Charger- Red Now $24.99 xF 27 . US.Cellular Y-design routes USB cables to the left and right side of the car. Ideal for drivers and passengers. Dual USB ports included for charging a second device. (175165) Now $24.99 Tylt Dual USB 4.2amps Car Charger- Blue Now $34.99 Y-design routes USB cables to the left and right side of the car. Ideal for drivers and passengers. Dual USB ports included for charging a second device. (175198) Now $34.99 Tylt Dual USB 4.2amps Car Charger - Red Now $34.99 28 . U.S.Cellular ix 4w Y-design routes USB cables to the left and right side of the car. Ideal for drivers and passengers. Dual USB ports included for charging a second device. (175197) Now $34.99 PureGear Lightning 2amps Car Charger for Apple® Now $34.99 Small, slim, compact design with soft, rubberized grip for easy plug in and out. Talk and charge at the same time. (172580) 29 *g . U.S.Cellular Now $34.99 U.S. Cellular 3.1amps Universal Rapid Car Charger Bullet Now $19.86 Perfect charger for powerful tablets and smartphones. Soft, rubberized grip for easy plug in and out. Talk and charge at the same time. (164735) Now $19.86 U.S. Cellular Micro USB lamp Car Charger Now $24.99 30 . U.S.Cellular Small, slim, compact design with soft, rubberized grip for easy plug in and out. Talk and charge at the same time. (164728) Now $24.99 More Points Needed To Redeem PureGear 30pin 2.lamp Car Charger for iPhone® 4s Now $29.99 31 . U.S.Cellular Recharge on the go. Talk and charge at the same time. Travel charger includes USB port and provides 10 watts (5 watts per output). (172582) Now $29.99 U.S. Cellular Large Universal Carrying Case Now $29.99 32 . U,S.Cellular Sleek, stylish and great fitting premium case that features a quiet velcro closure and fixed belt clip. Fits most mobile devices up to 5.25" x 3.75". (158101) Now $29.99 More Points Needed To Redeem U.S. Cellular Small Universal Carrying Case Now $29.99 33 . uS.Cellular .111 Sleek, stylish and great fitting premium case that features a quiet velcro closure and fixed belt clip. Fits most mobile devices up to 4.25" x 2.25". (158100) Now $29.99 34 . U.S.Cellular Incipio Stanley Shell Now $9.86 gar rinWi A rigid polycarbonate frame holds structure and stylishly protects phone against dirt, scratches and minor damage. (152288) Now $9.86 More Points Needed To Redeem One-piece Shell - Green $4.86 Now $19.99 35 ru.s.Celltilar • At ,„ f ! Easily and securely snaps onto your handset and protects from dirt and scratches. (154482) $4.86 Now $19.99 U.S. Cellular Shell - Purple $9.99 Now $19.99 36 U.S.Cellular 4 4 6 4 l # [ a u 4 4 A / s N Made of durable material to withstand wear and tear and protects from dirt and scratches. (154587) $9.99 Now $19.99 U.S. Cellular Rubberized Two-piece Shell - Black Now $4.86 37 U.S.Cellular Has a rubberized texture to withstand wear and tear and is designed to provide easy access to your phone. (150341) Now $4.86 OtterBox Commuter Case Now $19.86 0 08 10-08 �..� .4= Made of durable material that offers three layers of protection for phone and protects from dirt and scratches. (152354) Now $19.86 U.S. Cellular Snap-on Shell - Black Now $19.99 38 r U.S.Cellular SAA7SUNG 111 Made of durable material. Easily and securely snaps onto your handset and protects from dirt and scratches. (153498) Now $19.99 Shell - Pink/White Now $9.99 "J e V. ' 39 U.S.Cellular Made of durable material. Easily and securely snaps onto your handset and protects from dirt and scratches. (153501) Now $9.99 Ballistic SG Shell Now $9.86 ads Made of durable material that offers three layers of protection for your phone and protects from dirt and scratches. (154830) Now $9.86 Ballistic SG Black Shell $25.86 Now $39.99 40 *11 U.S.Cellular Op se Made of durable material that offers three layers of protection for phone and protects from dirt and scratches. (157441) $25.86 Now $39.99 41 us.Cellular f �e #mG Business Solutions items $80.72 Now $94.97 42 . U.S.Cellular iPhone® 4s Black Case Charge & Protect Bundle $52.48 Now $69.97 g f �$. y, arS F ` y i $52.48 Now $69.97 More Points Needed To Redeem iPhone® 4s Blue Case Charge & Protect Bundle $52.48 Now $69.97 43 U.S.Cellular -411, $52.48 Now $69.97 iPhone® 5s Black Case Charge & Protect Bundle $56.23 Now $74.97 E $56.23 44 US. Cellular Now $74.97 More Points Needed To Redeem iPhone® 5s Blue Case Charge & Protect Bundle $56.23 Now $74.97 tt - g, 4 — e p w Save 25% on your bundle purchase when you buy an Incipio Blue Feather case, a PureTek Anti-Scratch Screen Protector, and a Lightning 1 Amp Car Charger. $56.23 Now $74.97 More Points Needed To Redeem 45 . U.S.Cellular Mobile Register $80.72 Now $94.97 More Points Needed To Redeem Now Not Available With Rewards More Points Needed To Redeem } • - y.M1 Buy any three Business Solutions items and get 15% off each item. $80.72 Now $94.97 Soft touch around protection case and converts into keyboard stand. Wake up on open, sleep on close. Leather design. (168084) Now $79.99 Apple iPad®Air Smart Case - Black Now $79.99 More Points Needed To Redeem Now Not Available With Rewards More Points Needed To Redeem 46 US. Cellular x.� Soft touch around protection case and converts into keyboard stand. Wake up on open, sleep on close. Leather design. (168087) Now $79.99 OtterBox Defender Case for iPad®Air Now $89.99 47 . U.S.Cellular 0. No 111 Provides superior protection for device allowing complete interaction through case. Built- in screen protector, hi-impact poly-carbonate shell and durable silicone skin. (164383) Now $89.99 Belkin Trifold Folio Case for iPad® Air- Purple Now $39.99 0 A. ` " .5,9 4 y 3. 48 US. Cellular. Slim design with lined interior protects your tablet and folds out to function as a stand. (164381) Now $39.99 More Points Needed To Redeem Belkin Trifold Folio Case for iPad®Air - Black Now $39.99 More Points Needed To Redeem Now Not Available With Rewards More Points Needed To Redeem Slim design with lined interior protects your tablet and folds out to function as a stand. (164379) Now $39.99 1 49 REQUEST FOR PROPOSALS DIGITAL WIRELESS COMMUNICATION CITY CLERK'S OFFICE CITY OF WATERLOO,IOWA PREAMBLE The City of Waterloo is inviting companies to submit proposals to provide digital wireless communication services to include cell phones and pagers at multiple locations in Waterloo, Iowa. SUBMISSION OF PROPOSALS Sealed proposals will be received by the City of Waterloo Clerk's Office, 715 Mulberry Street, Waterloo, IA 50703,until 1:00 p.m. on the 5th day of June, 2014. Any proposals submitted after the specified time will be rejected. Bids will be accepted for wireless service and wireless tablet service with accessories. Bidders may submit a bid for each service or/and a combined bid. SPECIFICATIONS (See Attachment A) THE CITY IS BIDDING 62 CELL PHONES (1 WITH UNLIMITED TEXT), 5 GPS SMART PHONES,'2 IIOTSPOTS, 10 TABLETS, AND 14 WIRELESS AIR CARDS. PLEASE KEEP IN MIND THAT THESE NUMBERS COULD INCREASE OR DECREASE AT ANY TIME. GENERAL REQUIREMENTS FOR SUBMISSION OF PROPOSALS All proposals must be submitted to the City Clerk's office in a sealed envelope clearly marked as follows: RFP FOR WIRELESS COMMUNICATION City of Waterloo The name of the business submitting the proposal must be clearly marked on the envelope. All proposals must meet specifications as previously defined. Bids that do not meet or exceed minimum specifications, as determined by the City, shall be rejected. All prices or discounts quoted,upon submission by the bidder, are recognized by the City and the Vendor to be irrevocable for a minimum of thirty(30) calendar days from the date of the opening of proposals. THE PROPOSAL SHALL STATE TERMS AND LIMITATIONS OF CONTRACT Standard procedure dictates that the City may accept the best responsible proposal considering all terms and specifications. However,the bidder understands that the City reserves the right to reject any bid that is either considered not to be responsible or not most advantageous to the City. The City will evaluate proposals on price, quality of equipment,quality of service, customer satisfaction and acceptable billing format. The City of Waterloo reserves the right to reject any and all bids. OPENING AND ACCEPTANCE OF PROPOSALS Sealed proposals will be opened and read at 1:00 p.m. on the 5th day of June, 2014 in the First Floor Conference Room, City Hall. Proposals will be acted upon at a later time which shall be established. CONTRACT LENGTH The contract shall be valid for two years, but may be renewed for an additional year if the parties can reach mutual agreement. Services are to commence on July 1, 2014 and terminate on June 30, 2016. CANCELLATION This Agreement may be canceled by the City by providing written notice of said intent at least thirty (30) days prior to said cancellation. The successful bidder understands that the City of Waterloo shall cancel this agreement, with thirty (30) days notice, if the City has knowledge that all conditions as stated in this Request for Proposals have not been fulfilled. PAYMENT PROCEDURE Payments to the Contractor shall be made on a monthly basis. Payments will be made within fifteen (15) days of the submittal of the invoice. Please see specifications for billing requirement. The bidder having fully read this document, hereby acknowledges that this bid proposal completely reflects the total bid as contained herein. 1(((: * of Co pang dlJ ls sus Address Title 67e,J- A City, Statetap Code Date COO Telephone Ernest G. Clark, Mayor Date Suzy Schares, City Clerk Date SPECIFICATIONS DIGITAL WIRELESS COMMUNICATIONS ATTACHMENT A 1. Name and address of headquarters, regional and local officers and/or customer service locations. 2. Provide a customer list of similar services of this size and scope. 3. List volume discount rate proposals, including monthly rate, costs for additional airtime minutes, per phone/radio, roaming charges, area covered at monthly rate, long distance rate bundling minutes, etc. List fees that will be charged for new cellular line activation during length of contract, and the minimum number of phones/radio users required for the proposed rate. 4. List costs of all equipment and accessories. 5. List all features included in proposal, such as caller ID, voice mail, text messaging, paging,push-to-talk capability, etc. and cost for each feature if a separate fee. 6. Explain warranty of equipment purchased and cost of maintenance. 7. List all possible surcharges and access fees. 8. List area covered without additional charges. 9. List location of towers. 10. Provide sample copy of billing invoice to meet specifications and identify any costs associated with providing copies of monthly invoices. The invoice must include an itemized detail by phone number and user name and department breaking down number of local minutes, roaming minutes, long distance minutes, equipment charges and any other charges. 11. List cost of accessories for phones including cases and car chargers. 12. List cost of wireless cards and any features that may require additional charges if necessary. 13. List options for tablets, accessories, etc. and any features that may require additional charges if necessary. 14. List cost of data and text packages and any additional charges that may apply if necessary.