Loading...
HomeMy WebLinkAbout04.02.2026 Telecom Board Agenda BOARD MEMBERS Andrew Van Fleet Board Chair Theodore Batemon Ritch Kurtenbach Mike Young Amy Wienands City Council Liaison: Steve Schmitt April 2, 2026 Waterloo City Council Chambers Waterloo City Hall 4:00 p.m. 1. Roll call. 2. Approval of the agenda, as presented. 3. Approval of the minutes of the February 27, 2026, special session, as presented. 4. Resolution No. 2026-06 approving payment of bills for February 2026. 5. Motion approving payment terms and conditions. 6. Update from general manager and consultants. 7. Closed session pursuant to Iowa Code Section 388.9(1) to discuss marketing and pricing strategies or proprietary information if its competitive position would be harmed by public disclosure not required of potential or actual competitors, and if no public purpose would be served by such disclosure. 8. Adjourn. Kelley Felchle Board Secretary WATERLOO Telecommunications Utility Board of Trustees TELECOMMUNICATIONS UTILITY BOARD OF TRUSTEES – SPECIAL SESSION City Clerk’s Office February 27, 2026 3:30 p.m. 1. Members present: Mr. Van Fleet, Mr. Kurtenbach, Mr. Young, Ms. Wienands, and Mr. Batemon. 2. Moved by Kurtenbach seconded by Young that the agenda as proposed, be approved. Voice vote-Ayes: Four. Motion carried. 3. Moved by Kurtenbach seconded by Batemon to approve Amendment No. 1 Amended and Restated Agreement under Iowa Code Chapter 28E between Waverly Communications Utility, The Municipal Communications Utility of The City of Cedar Falls, The Communications Utility of Bellevue, Iowa, Indianola Municipal Utilities, Vinton Municipal Communications Utility, City of Pella Municipal Telecommunications Utility, New Hampton Municipal Communications Utility, and Waterloo Telecommunications Utility providing for joint ownership and use of certain facilities and related matters, and authorizing the Board Chair and Board Secretary to execute said document. Voice vote-Ayes: Four. Motion carried. Eric Lage, General Manager, provided an overview of the amendment. Mr. Van Fleet inquired about who conducted the legal review. Eric Lage confirmed it was Ahlers & Cooney. Mr. Kurtenbach asked about sending a notice of termination instead of waiting for the agreement to expire. Eric Lage explained that a notice of termination would take longer than the agreement expiration date. Steve Schmitt, City Council Liaison, requested more information about the amendment. Eric Lage provided further details. Mr. Van Fleet wanted clarification that CFU would be in control of the sale. Eric Lage confirmed CFU would be in control of the sale. Steve Schmitt questioned if other companies are being looked at for video services. Eric Lage confirmed they are, and Waterloo Fiber will also offer a video option in the future. Page 2 4. Moved by Young seconded by Kurtenbach to approve Change Order No. CR2026- 0040 for an increase of $221,139.75, in conjunction with the FY2023 Construction of a Fiber-to-the-Premise Feeder/Distribution and Backbone Network Project, Contract No. Voice vote-Ayes: Four. Motion carried. Eric Lage, General Manager, provided an overview of the change order. He explained that the 10 percent discount that was requested in the previous meeting was granted. 5. Update from general manager and consultants. Eric Lage, General Manager, stated that the Board had a discussion with Steve Schmitt, City Council Liaison, and Dave Boesen, Mayor of the City of Waterloo, regarding the status of the project. 6. Adjourn. With no further business before the board, it was moved by Kurtenbach seconded by Young that the meeting be adjourned at 3:44 p.m. Voice vote-Ayes: Four. Motion carried. Kelley Felchle Board Secretary FEBRUARY 2026 CAPITAL EXPENSE CITY OF WATERLOO ENGINEERING PERMIT FEES 4,354.40$ EN ENGINEERING, LLC PROJECT MANAGEMENT FEES 102,591.34$ EPLUS TECHNOLOGY HARDWARE 77,806.22$ ITG COMMUNICATIONS CONTRACT CHARGES 293,072.94$ FEBRUARY 2026 OPERATING EXPENSE ADVANTAGE ADMINISTRATORS, INC HEALTH INSURANCE $ 7,501.39 AFLAC HEALTH INSURANCE $ 567.12 AHLERS & COONEY, P.C.LEGAL $ 769.50 ALLEN COLLEGE ADVERTISING/DONATION $ 1,000.00 AVESIS VISION INSURANCE $ 137.31 CALIX, INC OPERATIONS, SERVICE CLOUD, SOLUTION AND SUPPORT $ 9,968.80 CAMVIO, INC CUSTOMER BILLING SYSTEM $ 1,951.25 CEDAR FALLS UTILITIES WHOLESALE BANDWIDTH $ 3,710.00 CEDAR RAPIDS TV, LLC ADVERTISING $ 4,585.00 CINTAS, CORP BUILDING MAINTENANCE $ 182.32 CITY OF WATERLOO VEHICLE FUEL $ 391.94 CONSORTIA CONSULTING, INC CONSULTING $ 2,100.00 COURIER COMMUNICATIONS LEGAL PUBLISHING $ 1,210.00 DEPARTMENT OF ADMIN SERVICES ANNUAL FEE $ 50.00 ELAN FINANCIAL SERVICES SUPPLIES $ 16,225.68 FUSE TECHNIC, LLC CONSULTING $ 3,150.00 GROW CEDAR VALLEY ADVERTISING/DONATION $ 2,500.00 HURRICANE ELECTRIC, LLC INTERNET-EXCHANGE $ 400.00 IFC STUDIOS WEBSITE SERVICES $ 2,722.06 IMON COMMUNICATIONS, LLC VOICE SERVICES $ 1,750.00 INTERNET SERVICE REFUNDS REFUNDS $ 777.69 IOWA DEPARTMENT OF REVENUE SALES TAX $ 692.44 IPERS RETIREMENT $ 23,206.82 ITG COMMUNICATIONS, LLC STORAGE AND INSURANCE $ 1,475.00 KIELKOPF ADVISORY SERVICES, LLC CONSULTING $ 3,611.25 LAMAR COMPANIES ADVERTISING $ 5,355.00 LESLEY WILDER BUILDING MAINTENANCE $ 575.00 MENARD, INC SUPPLIES $ 238.07 MERCYONE WATERLOO FOUNDATION ADVERTISING/DONATION $ 1,500.00 MIDAMERICAN ENERGY COMPANY HUT UTILITIES $ 928.62 NATIONAL RURAL TELECOM COOP ISP TECH SUPPORT $ 1,000.00 ORKIN BUILDING MAINTENANCE $ 96.30 PAYMENTUS CORPORATION A/R TRANSACTION FEES $ 405.05 SEGRA DARK FIBER $ 6,400.00 SOUTH FRONT NETWORKS, LLC UPN CONNECTION $ 850.00 TWIN TREES, LLC OFFICE RENT $ 33,592.88 UNDERGROUND LOCATION COMPANY UNDERGROUND LOCATES $ 2,663.10 VGM GROUP, INC SUPPLIES $ 3,282.99 VOYA FINANCIAL RETIREMENT $ 100.00 VOYANT SOLUTIONS, LLC PHONE SERVICE $ 499.42 1 Payment Terms and Conditions Thank you for choosing us to keep you connected. Below is everything you need to know to get started with your Waterloo Fiber service. Our Contact Information Customer Experience Center: 319-291-0175 | Address: 402 E 4th Street. Waterloo, IA 50703 Email: contact@waterlooflber.com Website: https://waterlooflber.com Sign Up for Outage Alerts: https://waterloofiber.instatus.com CPNI & Your Account Waterloo Fiber follows FCC regulations on Customer Proprietary Network Information (CPNI), which include details such as optional services and charges. Identity Verification Methods: • In-Person: Present a government-issued photo ID. • Over Phone: Verify flrst, last name as well as address. Understanding Your First Invoice Waterloo Fiber invoices for the current month we are in so you will notice your flrst invoice will include charges from the month services were installed and the current month we are in. You will always receive your invoice via email unless you request a mailed invoice. Ways to Pay Your Invoice • By Mail: Send a check to our office at 402 E 4th Street. Waterloo, IA 50703. • In Person: Pay with cash, check, • Bill Pay Through Your Bank: Keep in mind that bank bill pay services will issue a physical check sent via USPS, which may cause delays. • To avoid potential late charges, we recommend using our Customer Payment Portal as a more reliable payment option Waterloo Fiber Notifications Waterloo Fiber sends important notiflcations via email and SMS if a cellphone number is on flle. 2 SCAN QR CODE with your cellphone camera to view our Terms and Conditions, Privacy Policy, Internet Use Policy, Communications Policy, and Network Management Policy. Customer Payment Portal Logging In to the Customer Portal for the First Time 1. Email Link – Use the link sent to your registered email. (from noreply@camvio.cloud) 2. Create Account – Click "Create Account." 3. Set Password – Create a secure password. 4. Sign In 5. Once your password is set, you’ll be redirected to the “Sign In” page. 6. This email will come out 24 hours after services are connected to your home or business. To access the Customer Portal in the future, click the icon in the monthly email or visit https://waterloofiber.com and select “Customer Portal.” How to Make a Payment in the Customer Portal – Log In: Access your Customer Portal. How to Set Up AutoPay 1. Log In: Access your Customer Portal using the link in your email. 2. Enable AutoPay: Click the “AutoPay” icon, toggle “Enable AutoPay,” and select “Manage Payment Methods.” 3. Add Payment Method: If needed, add your payment method (E-Check, Debit, or Credit) and set it as default. 4. Save AutoPay: Return to “AutoPay,” select your saved payment method, and click “Save.” AutoPay processes payments on the 10th of each month. Remember to update your payment information if your card expires to avoid fees. How to Make A One Time Payment 1. Log In: Access your Customer Portal using the link in your email. 2. Enable AutoPay: Click the “AutoPay” icon, toggle “Enable AutoPay,” and select “Manage Payment Methods.” 3. Add Payment Method: If needed, add your payment method (E-Check, Debit, or Credit) and set it as default. 4. One Time Payment: Click on “Pay Now” 3 REMINDER: If you use a debit or credit card there may be a fee associated with the transaction. This fee is assessed and added by the card company. There is no fee to use your checking account. Failed Payments Policy Waterloo Fiber reserves the right to suspend services after two (2) consecutive returned payments. Any NSF or Returned check payments will have a $35.00 fee assed to them for each one. To reinstate your service, the account balance must be paid in full. Cash or Money Order payments can be made at our office located at 402 E 4th Street, Waterloo, IA 50703. If you have had two (2) consecutive payments returned, you will no longer be able to use the payment method that the returned payments were associated wit h. This policy ensures reliable payment processing and uninterrupted service for all customers. For any questions or assistance, please contact Waterloo Fiber 319-291-0175. Late Fee Policy A $25.00 late fee will be applied to accounts on the 15th of each month if any balance remains unpaid. This fee applies to all accounts with an outstanding balance at that time. A notification email will be sent on the 14th of the month to any account with an unpa id balance as a reminder. To avoid the late fee, the account balance must be paid in full, resulting in a zero balance, by the end of the day on the 14th of the month. Canceling Services To cancel Waterloo Fiber service, follow these steps: 1. Call or Visit Waterloo Fiber to have the services cancelled 2. Return Equipment – Bring all equipment to 402 E 4th Street, Waterloo, IA 50703 Monday-Friday 8AM-4:30PM 3. Billing Discontinuation – Billing stops once equipment is returned. 4. Lost/Damaged Equipment – You will be responsible for replacement costs. Service Calls & Technical Support If you experience technical issues, please contact our Technical Support team at 319 -291-0175 option 2, Monday through Friday, 8:00 AM to 4:30 PM, to speak with one of our local support specialists. Outside of regular business hours, including evenings, weekends, and holidays, your call will be routed to our answering service. They can assist with basic troubleshooting over the phone, and if the issue cannot be resolved remotely, it will be escalated to our local team for follow-up for the next business day. If a technician visit is needed, a truck charge may apply. 4 Labor Rate for up to 2 hours $267.00 When a Paid Service Call Applies A paid service call applies when the issue is not caused by or related to Waterloo Fiber equipment, network, or service delivery. What Is NOT Billable No charge applies when the issue is caused by: • Waterloo Fiber network outage • Waterloo Fiber-owned ONT • Installation defects or service issues within scope • Waterloo Fiber-provided router (if applicable) Waterloo Fiber Billing Timeline Paperless Billing for Residential & Commercial Customers All invoices are delivered by email to the address on flle. May request for paper Bill to be mailed. Please keep your contact information up to date. Residential Billing Timeline Date Status Details 1st 🧾 Invoice Issued Invoices are emailed to the email address on file. 10th 💳 PAYMENT DUE Payment is due in full. AutoPay processes (if enrolled). 15th ⚠️ LATE $25 late charge applied to unpaid balance. 20th ⛔ SUSPENSION Service suspended if unpaid. Charges continue to accrue. Commercial Billing Timeline Date Status Details 1st 🧾 Invoice Issued Invoices are emailed to the email address on file. 10th 💳 PAYMENT DUE Payment is due in full. AutoPay processes (if enrolled). Autopay Schedule 10th 1st attempt for Residential/Commercial 15th 2nd attempt for Residential/Commercial 5 Bulk Accounts In the event a customer has entered into a written service agreement or contract with Waterloo Fiber, the terms of that agreement shall govern and control with respect to billing, pricing, and payment terms. To the extent there is no confiict between the service agreement and these Billing Terms and Conditions, the service agreement shall supersede and prevail. If your account is suspended, an online payment will automatically reinstate your service. If your account has been deactivated, you must call Waterloo Fiber to have services reactivated.