HomeMy WebLinkAboutDrone for firefighting services Waterloo Fire Rescue
External Stakeholder Questionnaire
Community Risk Assessment (CRA) Stakeholder Survey
Waterloo Fire Rescue is conducting this survey as part of our Community Risk Assessment
and strategic planning process. Your feedback will help us better understand community
expectations, risks, and opportunities to improve the services we provide.
All responses will remain anonymous unless you choose to identify yourself.
Section 1 — Experience with Waterloo Fire
Rescue
1. Have you personally received services from Waterloo Fire Rescue?
❑ Yes
❑ No
❑ Unsure
❑ Other(please specify):
2. If yes, which Waterloo Fire Rescue services have you personally experienced?
(Select all that apply)
❑ Emergency medical services (ambulance response)
❑ Fire suppression response
❑ Vehicle accident rescue
❑ Water rescue
❑ Hazardous materials response
El Fire inspection or code enforcement
❑ Public education or safety program
❑ Smoke detector installation program
❑ Disaster or severe weather response
❑ Other assistance from the fire department
❑ Other(please specify):
3. If you have personally received services from Waterloo Fire Rescue, how
would you rate your experience?
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Poor —* Excellent
4. What aspects of the response stood out to you?
(Select all that apply)
❑ Professionalism of personnel
❑ Response time
❑ Quality of care/service
❑ Communication during the incident
❑ Compassion and customer service
❑ Other(please specify):
Section 2 — Overall Perception of Waterloo
Fire Rescue
5. On a scale of 1-10, how would you rate your overall confidence in Waterloo
Fire Rescue?
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No Confidence —> Extremely Confident
6. On a scale of 1-10, how satisfied are you with the services provided by
Waterloo Fire Rescue?
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Very Dissatisfied —* Very Satisfied
Section 3 — Community Expectations
7. Which services should Waterloo Fire Rescue prioritize for the community?
(Select up to three)
❑ Fire suppression
❑ Emergency medical services (EMS)
❑ Rescue operations (vehicle, water, technical rescue)
❑ Hazardous materials response
❑ Fire prevention inspections
❑ Public education programs
❑ Disaster preparedness
❑ Community paramedicine /health initiatives
❑ Other(please specify):
8. What response time do you believe is reasonable for emergency services to
arrive on scene?
❑ Less than 4 minutes
❑ 4-6 minutes
❑ 6-8 minutes
❑ 8-10 minutes
❑ More than 10 minutes
❑ Unsure
❑ Other(please specify):
Section 4 — Community Risk Perception
9. On a scale of 1-10, how concerned are you about fire or life safety risks in
Waterloo?
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Not Concerned —f Extremely Concerned
10. Which hazards concern you most in the Waterloo community?
(Select all that apply)
❑ Residential fires
❑ Industrial fires
❑ Hazardous materials incidents
❑ Flooding
❑ Severe weather/tornadoes
❑ Vehicle accidents
❑ Rail incidents
❑ Medical emergencies
❑ Other(please specify):
11. Do you believe certain areas of Waterloo need improved emergency service
coverage?
❑ Yes
❑ No
❑ Unsure
❑ Other (please specify):
Comments:
Section 5 — Prevention and Public Education
12. Before today, were you aware of Waterloo Fire Rescue's fire prevention and
safety programs?
❑ Yes
❑ No
❑ Other (please specify):
13. Which types of public safety education would benefit the community most?
El Fire safety for homes
❑ Smoke detector programs
❑ CPR/first aid training
❑ Severe weather preparedness
❑ Business fire safety training
❑ Youth fire safety education
❑ Other(please specify):
14. On a scale of 1-10, how important are fire prevention and education
programs in reducing community risk?
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Not Important -* Extremely Important
Section 6 — Development and Infrastructure
15. Do you believe new development in Waterloo will increase the demand for
fire and emergency services?
❑ Yes
❑ No
❑ Unsure
❑ Other(please specify):
16. Which infrastructure issues concern you most?
❑ Water supply/hydrant availability
❑ Traffic congestion affecting emergency response
❑ Rail crossings blocking emergency vehicles
❑ Limited access to new developments
❑ Aging infrastructure
0 None
❑ Other(please specify):
Section 7 — Community Health and EMS
17. On a scale of 1-10, how important is the role of the fire department in
providing emergency medical services?
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Not Important —* Extremely Important
18. Should the fire department expand programs that help frequent 911 callers
access healthcare or social services?
❑ Yes
❑ No
❑ Unsure
❑ Other (please specify):
Section 8 — Communication and Engagement
19. How would you prefer to receive information from Waterloo Fire Rescue?
❑ Social media
❑ City website
❑ Community meetings
❑ School programs
❑ Local media
❑ Email newsletters
❑ Other(please specify):
20. On a scale of 1-10, how well does Waterloo Fire Rescue communicate with
the community?
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Very Poorly —* Very Effectively
Section 9 — Future Planning
21. What challenges do you believe Waterloo will face over the next 10 years?
(Select up to three)
❑ Population growth
❑ Aging housing stock
❑ Industrial development
❑ Climate/ severe weather
❑ Increased medical calls
❑ Infrastructure limitations
❑ Other (please specify):
22. On a scale of 1-10, how prepared do you believe Waterloo Fire Rescue is to
meet future community risks?
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Not Prepared — Very Prepared
23. Overall, how would you rate Waterloo Fire Rescue as a fire department?
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Poor — Excellent