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Home My WebLink About2006 ANNUAL REPORT Black Hawk Consolidated Public Safety 225 E.6th Street Phone (319) 29" Waterloo,IA50703 Fax (319) — 0 709 Communications Center 2006 Annual Report Prepared by: Judy K. Flores Administrative Supervisor TABLE OF CONTENTS: Page Mission Statement 3 Overview History 4 Review of 2006 5 Pictures of Remodel Project 6 Annual Statistics: Phone Calls 14 Radio Traffic 16 Iowa/NCIC 18 Calls for Service 19 -- Budget: Review of 2006 Budget (budgeted/actual) 20 Conclusion: 21 Awls 2 MISSION STATEMENT Black Hawk Consolidated Communications was created as a combined center to provide the most effective emergency communications for the Public Safety Agencies and for the citizens of Black Hawk County that we serve. We are dedicated in providing reliable, effective and courteous service to all agencies and to the public who call on us for information and assistance by answering calls promptly and by dispatching the appropriate response units in a timely manner. As radio dispatchers, we will always be mindful of the safety and welfare of the units in the field, providing them with our support and assistance with as much accurate, appropriate and timely information as they may need to perform their duties in a safe and effective manner. As 9-1-1 operators, we are the first response in an emergency. We will provide assistance and instructions to the best of our ability in accordance to EMD protocol and SOP's always keeping in mind the need to bring a situation under control and to provide for the safety of the responding units. We at all times will be responsive to the needs of our citizens and our Public Safety Personnel. We remain committed to improving the service that we provide and to keep our Center at the peak of efficiency in an ever changing Public Communications Field. 3 OVERVIEW r'1 History: On April 10, 1995 the eight governmental subdivisions located within Black Hawk County entered into a 28E contractual agreement establishing the Black Hawk Consolidated Public Safety Communications Center. The operational costs for the Consolidated Center are .•` shared, on a formulated percentage basis by these same governmental agencies. A Consolidated Board of Directors, representing the political subdivisions, was established. This is an 11-member Board that is made up of the seven Police Chiefs in the County, the Sheriff, Waterloo/Cedar Falls Fire Chiefs, and a Volunteer Fire Chief that represents the BHC Firemen's Association. r, The Consolidated Board of Directors is responsible for the establishment of policies and procedures for the Center. The Consolidated Board of Directors appoints the Communications Administrative Supervisor, who is under the daily supervision of the Board Chair. The Communications Administrative Supervisor is responsible for the Center's staff employment practices and the overall operations of the Center. The original 28E agreement consolidated the functions of four dispatch centers (Waterloo PD Dispatch, Waterloo FD Dispatch, BHC Dispatch and CF Dispatch) and 37 dispatchers into one dispatch center with 24 dispatchers. In March 1996, the Consolidated Center was fully implemented. The Center provides services for the entirety of Black Hawk County to include 130,000 residents and 24 public safety agencies, the Department of Corrections, Juvenile Court Services, Covenant Hospital Paramedic Ambulance Service and Sartori Memorial Hospital Paramedic Ambulance Service. The Center currently has 28 employees: 1 full-time Administrative Supervisor, 1 full-time Shift Supervisor, 1 part-time Administrative Assistant, 22 full-time Dispatchers and 3 part-time Dispatchers. On an average day, the Center: • Dispatches 350 or more public safety calls for service • Processes over 1900 Iowa/NCIC entries/checks (wanted person, vehicle registration and driver's license checks) • Processes 900 telephone calls— approximately 50 to 60 land fine 911 calls per day; and approximately 70 to 80 wireless 911 calls per day • Processes over 30,000 radio transmissions 4 �-. The dispatch consolidation effort has provided more efficient access for the public and has increased levels of coordination among public safety agencies. It has also provided enhancements in technology and has become a model throughout the State that others '1 have looked to when entering into consolidation efforts among public safety communications entities. Review of 2006 During 2006 the dispatchers received a total of 736 hours of training, an average of 29.5 hours per dispatcher. The State requires that we provide 8 hours per year of continuing education to each dispatcher. We feel that training is a very important part in providing them with the tools needed to do their job. We continually strive to provide as much training for the staff as our budget will allow. The Center was completely remodeled and upgraded in 2006. The console positions were replaced with ergonomic work stations, enabling the dispatchers to work from a standing or sitting position. All of the radios in the Center were also upgraded from an MDR; radio system to an M7100's radio system. The radio consoles were also updated from a DOS version to an XP version. The cost of this upgraded equipment was over$200,000. All but $50,000 was paid for with grant monies received from Homeland Security. The layout of the Center was redesigned so that the space was utilized in a more effective manner. It was completely re-painted and a new floor put in. Acoustical panels were placed on all of the walls and on the posts in the Center to deaden the sound in the Center. The overall improvements made in the Center have produced a more professional working environment. 5 Pictures of the remodel project (before, during and the finished product): BLACK HAWK CONSOLIDATED - Original Logo of the Center is - = Y -+ December 1995 :,\ f 1 _ - SS2 553 Original workstations `' December 1995 - d _ � _ 6 The Center before (original layout - December 1995): /1" • - z = se oars .=air i The Remodeling Project : .,. wist ,1 0-41 r1 . „g Old floor removed Dispatchers working from one-half of room Working from temporary"workstations"set up in the conference room and in the Shift Supervisor's office: — ! i 1 ""' - ' 1 a 6 - . y 1t w � Admin Aide,Jan Swanson Dispatcher,Chuck Hosier f; 1 a . s + , II '* r Dispatchers Chuck Hosier and Wendy Irwin —. working from temporary workstation in the equipment room. 37 a -� .s 1 _ ,..„ tI '''1 V 1 ' kf-'-'• New floor going in :. .1.; I) 1 - 02 2.i2 �"1 8 ''1 ''1 Dispatchers help out with the remodeling: Painting: 0101 417 10' „-„ e ri. Dispatcher Angela Dekoster Dispatcher Michelle Boesen a Organizing and putting things back together: xw: g a • 7 a aDispatcher Sally Schmoll Dispatcher Karen Costello a a a a a 9 Old consoles being used in of center: a 02/26/2006 "Temporary"workstation set up in the conference room for 2 dispatchers to work at during the remodel project. t 0 01 10 New consoles �'• being set up. - • 2006 03/22/201 Dispatcher Lisa MacDonald working from new workstation/Racom works to install another bUfltEa 911 Dispatcher Brian Boesen works ..17, from new console 03/22/201 11 ''1 COMPLETED AT LAST 4- The new worksmic and allow the dispatchertationsare to ergono either stand or sit while working. t - i III t _ I Before ' - t. '.'� (' ^`lam,'., .� 'ti: r S. 1 r :r ir_,imp..7„,f,----1 I - After 12 The completed project: 6 _ 1 t AN a - '""`" Ai r--- ',.. y AL DI' Before �= _ i After 4 • ;_ �! - _ 1 ti _-li j� ,fit a ° : a ' 13 2006 Annual Statistics Phone Calls 911 Calls Wire line: 20,321 Wireless: 27,827 TOTAL OF 911 CALLS: 48,148 Non-Emergency and Administrative Calls Total of calls on non-emergency lines: 163,794 Total of Outgoing Calls: 74,842 Total of calls on Administrative Lines: 8,128 Total of calls on Alarm Line: 3,355 Total of Calls on Covenant Lines: 5,945 Total of calls on Fire Line 7,472 Total of calls on Police Line 14,361 Total of calls on TDD Line: 82 Total of call on Watch Command Line: 2,041 TOTAL OF NON-EMERGENCY CALLS: 280,002 TOTAL OF ALL 911 AND NON-EMERGENCY CALLS: 328,150 14 ,'1 ,, wrr > o mO AmwECz 1 _,, N N ca (.4 o 0 0 o c en o o Io o o o o 0 0 0 N OD in1CO 4.3 -w to alitiL. i O 'y 3 - ▪ e �,1 = o 2 w �1 -n o o z — oo ''1 XI _ ▪ rn 73 i ^ o w wO pe A _ r N m COl m a i ^ a. 0 a ea s g A pa /^ 15 �1 1 ! 1 Statistics Cont. Radio Traffic/Transmissions RADIO TRANMISSIONS PER CHANNEL: 1 LAWOPS 4,141,608 2LAWOPS 3,569,748 3LAWINFO 1,195,166 1FIREOPS 1,719,306 2FIREOPS 134 3FIREINFO 1,770 ALL CALL (15ALLCALL) 3,560 BH AID+ 286,964 BHC CONSERVATION 354 BHCSO TACT 3,955 CEAR FALLS TACT 194 CEDAR FALLS FIRE PAGE 25,991 CEDAR FALLS FIRE TAC 12,802 CEDAR FALLS FIRE TAC 14 5,551 CEDAR FALLS LEA+ 54,298 COUNTY FIRE PAGE 78,463 COUNTY FIRE TAC 7,637 COVENANT PAGE 25,378 DUNKERTON TACT 120 EVANSDALE PD TACT 4 HAZTAC 531 HUDSON TACT 45 INCIDENT 8 1,821 INCIDENT 9 152 INCIDENT 10 64 INCIDENT 11 101 INCIDENT 12 30,957 LAPORTE CITY TACT 650 SARTORI 2,308 WATERLOO TACT 5,847 WATERLOO FIRE PAGE 55,079 WATERLOO FIRE TAC 2,486 TOTAL RADIO TRANMISSIONS: 11,233,044 16 fr '1 ot"1 RADIO TRANSMISSIONS ❑1 LAWOPS ■2LAWOPS ❑3LAWINFO 0.,. ❑1FIREOPS ■2FIREOPS ❑3FIREINFO ■ALL CALL(15ALLCALL) ❑BH AID+ ■BHC CONSERVATION O BHCSO TACT ❑CEAR FALLS TACT CEDAR FALLS FIRE PAGE 0' ■CEDAR FALLS FIRE TAC _. EE ! FIRETAC 14 .-. PAGE ❑COUNTY FIRE TAC • OCOVENANT PAGE ❑DUNKERTON TACT • ❑EVANSDALE PD TACT ❑HAZTAC ❑HUDSON TACT ❑INCIDENT 8 ❑INCIDE 9 ■INCIDENTNT 10 D INCIDENT 11 0 INCIDENT 12 ❑LAPORTE CITY TACT ❑SARTORI ■WATERLOO TACT •WATERLOO FIRE PAGE ■WATERLOO FIRE TAC 17 ''1 CJIS/IOWA/NCIC TRANSACTIONS CJIS TRANSACTIONS: CJIS —Warrant/NCO Entries 3,775 IOWA/NCIC TRANSACTIONS: INPUT 135,325 OUTPUT 436,419 DriverNehicle Transactions 109,034 Criminal History Transactions 7,642 Wanted/Missing Persons Transactions 11,476 Vehicle Transactions 1,705 Part Transactions 10 Article Transactions 741 Boat Transactions 6 Gun Transactions 105 Sex Offender Transactions 572 ORI Transactions 2 Miscellaneous (IOWA) 4,021 Canadian Transactions 2 NLETS Transactions 1,056 Total lowa/NCIC transactions: 708,116 #OF TRANSACTIONS Drier/Vehicle Transactions •Criminal History Transactions O Wanted/Missing Persons Transactions ❑Vehicle Transactions ■Part Transactions i. ❑Article Transactions ,.� •Boat Transactions ❑Gun Transactions •Sex Offender Transactions o ORI Transactions ❑Miscellaneous(IOWA) /, •Canadian Transactions •NLETS Transactions ^\ 18 Calls for Service a Total Calls: 128,782 Waterloo 72,268 Cedar Falls 26,759 Black Hawk County Sheriffs Office 11,468 Evansdale 4,065 Hudson 2,818 La Porte City 2,049 Dunkerton 613 Gilbertville 153 Covenant 5,406 Sartori 2,838 Department of Corrections 345 Calls for Service El Waterloo •Cedar Falls El Black Hawk County Sheriffs Office ❑ Evansdale ■ Hudson ❑ La Porte City • Dunkerton El Gilbertville ■Covenant Sartori El Department of Corrections 19 Budget Wages/Benefits: Budgeted Actual Differerce Salaries $1,376,271 $1,318,640 $ 57,63' [OT amounts included in salaries 50,252 29,079 21,173] Operational: 91,037 92,618 ( 1,581) Total Budget: $1,467,308 $1,411,258 $ 56,050 Revenue: $ 78,400 $ 113,173 34,773 Total billed to agencies: $1,388,908 $1,298,085 $90,823 (Savings to agencies) Each year the Center strives to stay within the budget set by the Oversight Committee. Over the past several years, we have managed to come in under budget each year. This is due to carefully watching the amount of overtime spent and scheduling the employees in such a way as to not create overtime. While this is not always possible, and some overtime is spent, we have managed to spend considerably less than the budgeted amount. This has been a team effort and both the dispatchers and management staff have worked together to accomplish this. Due to the remodeling that took place in the Center, the Center Board approved replacing the floor in the Center at the time the remodeling took place rather than waiting until the next fiscal year to replace the floor. This was an $11,000 amount that was not in the original budget for 2006. However, because we were able to keep costs down in other areas of the budget, we still managed to come under budget by $56,050. We also received more revenue than was originally projected. The revenue that is listed here are monies received from dispatching services contracted by Department of Corrections, Covenant Paramedic Services, alarm fees collected, paging services, and tape requests. This amount reduces the amount that is billed to the 28E agencies we dispatch which results in a savings to those agencies and the taxpayers of Black Hawk County. 20 Conclusion This is the first Annual Report that has been written which represents the activit es of the Black Hawk Consolidated Communications Center. As you can see from this report the Center is a very busy place. It functions as the "hub"of information for public safety in Black Hawk County. Each call that requires a response from law enforcement, fire or EMS starts here at the Center. The Dispatchers are in essence the very first "first"responders to a call. They work hand-in-hand with the officers, firemen and paramedics to provide the best response possible to the citizens. We take pride in the work we do and are honored to serve the citizens of this County. After reading this report I hope you will agree with me that this center is indeed exceptional and dedicated to work of public safety. Working together, we can make a difference. Thank you for taking the time to read this report and I welcome any questions or comments you may have. Sincerely, Judy K. Flores 21